I took a used Stratos bass boat that I had recently purchased to Cope Marine for a full engine and hull check plus the addition of an on-board battery charger and batteries. This boat was a craigs list purchase and the owner said that he hadn't used it in a year+ but he also said that it ran fine last time out. Upon initial check- out, Cope told me that the engine was missing on 2 of its 4 cylinders (1991-ish 90hp Johnson) and that they had to replace an electronic component also costing approx. $350. They also installed the batteries and charger I had requested to bring the system to 24V.
Interestingly enough this boat was initially sold to its first owner (I am the 3rd) by Cope Marine, and still had Cope Marine stickers on the boat transom and trailer.
They never called me during the two weeks that they had my boat to ask me if I wanted work done or give me an update.
When I went to pick up the boat they presented me with a bill for $2600, which included almost $1000 of electrical labor. This was almost what I paid for the boat-motor-trailer ($3000). After getting over my sticker shock, I reluctantly paid this seemingly excessive bill to get my boat back so I could take it out.
After taking the boat to Carlyle lake the next day, the motor started acceptably and we idled out of Allen branch. When I passed the outer buoy, I advanced the throttle to WOT .... and the engine didn't rev up at all. Only by having my girlfriend sit on the bow, and waiting several minutes with the throttle at WOT did the engine VERY SLOOOOOOWLY decide to rev up. Throttling back down and attempting to throttle back up produced the same results time and time again.
Calling Cope the next day, they insisted that my problem was likely a prop that was too big. What I couldn't understand about that is that they had the boat for 2 weeks - why had they not looked at the prop and checked to see if it was at least a possibly appropriate match for the motor.
I was not comfortable taking it back to Cope to have them charge me for another outrageously expensive workup, so I took the boat to Belleville Sports Sales (BSS). They discovered that the boat was not firing on 2 of its 4 cylinders !!!! BSS checked out the engine, disassembling the electrical etc which all checked out ok. BSS did replace the spark plugs which they said were not the "most appropriate type" for my engine. After they put things all back together, I retrieved my boat.
I took the boat back to the same spot on Carlyle Lake, idled out the Allen branch, advanced the throttle to WOT and the boat lept out of the hole immediately and ran perfectly. My rpms were correct for the engine (5500) so the prop was never the issue at all.
Cope's outrageous overcharging me for:
(1) an engine check-out and component replacement that resulted in an engine that still did not run and required me to pay an additional $350 to have the engine checked out after paying Cope $2600
(2) an outrageous almost $1000 for electrical labor to check my boat, engine, and trailer out and install 3 brand new batteries and a new trickle charger in my bilge/storage.
I am an extremely dissatisfied customer who feels like I was totally taken advantage of, overcharged, and returned a boat that did not work as promised. I will not be patronizing Cope Marine in the future. read more