We had a great experience buying our new Bartletta pontoon. Heather and her team were very helpful…read moreduring our boat buying process. Billy did an exceptional job at going through the features and functions. Can't wait for it to warm up and get our family on the water.

We previously owned a 2009, 19' pontoon boat that required service. I contacted the service desk to…read moresee what the repairs would cost approximately and was treated extremely well...even though the repairs would be around $500 and it was an old 'beater' that I was bringing them. One of the owners was the person I was speaking with. We were very impressed at how pleasant everyone there was throughout the repair process that we thought we would give them a quick look for a new tritoon we were considering. There was a boat show in the area the day we scheduled our appointment with Todd (we had to do our due diligence, as this was new territory to us). Todd was very personable and professional, making us feel at home. They had a nice selection of new pontoons inside their facility, which was nice since it was raining that day. We were able to strike a deal with Todd and decided to keep the business local. We were told the boat would take 8-10 weeks to come in, since it was a new build with the options we wanted. I got a call from Todd about 5 weeks later saying it was in! The problem was that our boat lift wasn't ready for the new configuration, and the lift company couldn't get out for another 1-2 weeks. Todd and the good folks over at Lewis agreed to keep the boat on their lot until it was ready, which helped us out considerably with coordination efforts (at no charge, by the way). In short, I would highly recommend this company. They won us over with the service department initially, but ended up impressing us even more with their sales staff and process. We will definitely look to these guys if/when my wife gives me the green light for that bass boat ; )

I was riding cross country in my 2012 BMW K1600GTL and my front ebd started wobbling. I was around…read moreSTL so i found Gateway. They diagnosed a bad-ish bearing and the tire was cupping. It's riding like polished steel now. Not only did they fix it but it was almost closing time and they got me in and even stayed late. They were very upfront and honest, showing me the issues not just telling me and asking for money. They gave a military discount and asked about my military service rather than just the "thank you for your service" platitude. Definitely hit them up if you need anything in STL.

Disappointing Experience with Gateway BMW Ducati Service Department…read more I recently purchased a used Ducati and wanted to get it fully serviced, inspected, and ready to ride. I contacted Gateway BMW Ducati because I expected a Ducati dealership to be the best place to perform the work. On Thursday, July 23, I called the service department and left a voicemail. Their recording said calls would be returned within 24 hours. Mine never was. After hearing nothing, I drove to the dealership on Saturday, July 26, where I spoke with a service advisor named Peter. I specifically requested a quote for a Missouri state inspection, an oil change, front and rear Pirelli Diablo Corsa IV tires, and timing belt replacement. He said they were busy, asked me to wait, and after about an hour asked for my email address, saying he would send the estimate later that day. When the quote arrived, it included several services I had never requested, which significantly increased the price. I immediately replied and asked for a revised quote containing only the items I had originally requested, explaining that I was comparing prices with another Ducati dealer. That was the last communication I received. No one returned my original voicemail, no one responded to my follow-up email, and I never received the revised quote I requested. It's disappointing that getting a simple estimate required multiple attempts and still wasn't completed. I'm giving Gateway BMW Ducati 2 stars instead of 1 because everyone I interacted with was polite and courteous in person. Unfortunately, courtesy alone doesn't make up for poor communication and the complete lack of follow-up. Based on my experience, communication and customer service fell well below what I would expect from an authorized Ducati dealership, and I ultimately took my business elsewhere.

We have been to many RV / Camper stores around St.Louis…read more Overall this place has a great group of people working here and a very nice facility. Parts and accessories well organized and someone always asking if you need any help. I imagine nowhere is perfect but reach out and check this place out. Salesperson: Get ahold of Dale for sure if you are interested to purchase. Very educated of the industry, trustworthy and welcoming.

We took our refrigerator to Bill Thomas camper sales for repair. After having it for eight days,…read morethey said there was nothing wrong with it, but they agreed to go ahead and put a new thermostat in it and said again that it worked and nothing was wrong with our refrigerator. The refrigerator still didn't work and we paid Bill Thomas Camper Sales almost $500. Three days later we were at a airstream rally where Bill Thomas camper sales was at showing their airstreams. We spoke with Bradley Eubank, the general manager, and told him about our complaint with service at his business not fixing the refrigerator. He sent two technicians to check our refrigerator and after running tests they said it was broken and we needed a new refrigerator. We ordered a new refrigerator from Bill Thomas camper sales. When we picked it up we immediately noticed the two front panels on front of the refrigerator were cut too short with one having approximately a 1 inch gap and very noticeable. The parts manager promised to mail out new ones to us the next business day. They never came. We emailed the general manager twice asking about getting our panels fixed. He never responded and he never returned our phone calls. There wasn't any communication from anyone at Bill Thomas camper sales to us in reference to our defective panels on the refrigerator or any communication from them while they had the refrigerator for eight days even though we called several times checking on it Also on our first trip using the new refrigerator we were having some water leakage on the floor under the refrigerator. We discovered when Bill Thomas Camper Sales installed it they never took the zip ties off the drain tube from shipping and it was tied straight up in the air from the drain so no water could drain out and it poured out on our floor. Buyer beware there is no quality control from Bill Thomas camper sales. Follow up- we disputed the price of new door panels on our credit card and won. We also contacted the Airstream Factory and made a complaint against Bill Thomas Camper Sales. The Airstream Factory sent us new door panels. We never have heard back from Bill Thomas Camper Sales

Great Staff, Great prices, Fantastic Customer service 5 Stars!…read moreLow employee turn-over, and highly experienced

Absolutely amazing service and helped me get what I needed and best part I order winch cable and…read moregot it within 24 hours. I figured I would get it delivered 3 to 5 days

Just ordered a Ducati Formula 73 from Moto Europa and couldn't be happier. Denis made the whole…read moreprocess smooth, straightforward, and actually enjoyable. No pressure, just great service and clear communication. If you're looking for a Ducati, ask for Denis. Top-notch experience.

I'm not a two wheeler, but I was next door in the Moto Museum…read morehttps://www.yelp.com/biz/the-moto-museum-saint-louis?hrid=A27UaJqyrlx-ue8xWgvmpA and popped over here. Lots of inventory for sale here including Vespa scooters and Ducati motorcycles. Some of it marked "sold" and much of it still available. I had no idea that scooters went for just a couple thousand dollars and some really nice motorcycles for under ten thousand. Interesting! Walls of accessories for sale including helmets, jackets, gloves and all sorts of protective equipment for the safe rider. Logo tshirts such as well. I'm now sorely tempted to add a hitch mount on the back of my RV for a Vespa scooter. [Review 14444 overall, 1770 of 2020, number 78 in Missouri.]

This place rocks…read more Love the staff -- always good and transparent communication about the repairs -- and easy access now from the highway. Been using them for years now but just now getting around to giving them a proper review. Cheers + thank you Flying Tiger!

Had fuel delivery issues with vintage enduro. They reviewed the issue and agreed to check out the…read morebike. Now starts and runs perfectly! Highly recommend for your vintage bike analysis and repair!

The motorcycle service shop is very knowledgeable and efficient, and the retail shop itself has…read moreenough options for riders of all types... Well, except Harley people, but that's a clicky crowd. Anyway, I took my bike there for a tune-up and it was out in less than an hour. Widman sells mostly import bikes, new and used for a decent price. There's also scooters and a few ATVs available for purchase. The sales staff could be a bit more aggressive, but not by much. Once you encounter their service and products, it's all worth it.

sent my motorcycle in to get service here and additional things done and was not to my liking the…read moreoil wasn't changed the radiator fluid wasn't changed, no new break fluid was added. total waste of money here. slapped a new chain on it and said it was ready.

Amazing communication with me as a customer and very good at what they do. This shop also has great…read moreprices for their hourly labor.

Came from out of town needed some assistance , guy from shop was ready willing to help.. nice shop…read more, nice guy