Alycia is a great director, my kids love coming to this establishment. Staff make my kids feel safe…read moreand secure in their teaching. Would recommend this swim school to anyone needing swim lessons for their kiddos.

Great swim school! My kid has only been enrolled for a few months and has already progressed to the…read morenext level in only 8 classes. She is now able to swim about half way of the pool. Highly recommend!

I hope I'm not leaving this review too prematurely, but as a mom I am absolutely impressed with…read moreBritish Swim School. We previously tried the Y and had a pretty terrible experience, and there honestly weren't many other options in the area. I'm so glad we decided to give British Swim School a try because I couldn't be happier with this choice. I've seen my daughter progress so much in such a short time and her confidence in the water has improved tremendously. The instructors are patient, encouraging, and really know how to work with kids. I truly wish we would have come here a lot sooner. Highly recommend to any parents looking for quality swim lessons for their children!

The really care about money more than teaching kids how to swim, they charged me for extra class…read moreeven I didnt ask for and after 4 months of taking classes my kid cannot even float for 5 seconds!

This is a fantastic place for children to learn how to swim, thanks to the fantastic crew and the…read morepremises. Big swimming pool, a good ratio between children and coach, and there is the recipe for success. Highly recommend to every parent who is looking for a good swimming school for their child.

We are having a great experience at this swimming pool! The water is crystal clear and well…read moremaintained, making every swim refreshing and enjoyable for the kids, they have a great feature of rewarding swimmers based on their progress, love the coaches who are kids friendly and very well trained.

My little and I have had the best experience at Aqua-Tot Coppell. I love watching her progress from…read morethe extremely comfortable waiting area. The GM Wren, Rachel, & Stella provide extremely customer care for the children and the parents, they have the best instructors and communication of my little progress. It is so convenient to change a class if one something up unexpected, they are so extremely accommodating. My little one enjoys the instructors and what she is learning. The facility is always clean, safe, and again comfortable. Wren I appreciate how you, Rachel, and Stella accommodate me with my personal issue. Again, thank you.

Poor customer service, their technique is outdated, terrible experience overall for me and my…read moredaughter

I took an Adults beginners swim class at this location in Jan 2025 that had three people and the…read moresame coach for 3 of the 4 classes. I have a genuine desire to finally learn to swim and it was also suggested to aid with a personal matter. The beginners class was good in that the teacher was able to determine skill level and assign things accordingly even while working with varying levels. I was amazed to be floating in the second class and swimming underwater, then on my back by the last. My second time taking classes was a private lesson taken Jan 2026 which I wanted so I could learn a bit faster. I never made it to the deep end in the beginner and did still use the shallow end as a crutch whether mentally or literally. The private teacher was nice and we had good conversation throughout. My issue was the lack of planning. I understand they had to see where I was and go from there, but at every class I asked "so what is the plan?" when starting or for the next class and they didn't really have one. My last class I felt they were not fully present and, though I shared my goals, strengths, and challenges, I was asked to do things more in line with someone wanting to be a swimmer vs learning how to swim. Ex. I never learned breathing techniques or how to tread water but they kept trying to teach me a full stroke (again, this was not an advanced class). There were class cancellations for weather which is understandable but then another for a swim meet they hosted that I was surprised to see given those are typically scheduled in advance just like these classes. My last class was an hour on a Sunday due to this and to make up for two classes in one day. I asked again to confirm why there was no curriculum for these classes and why my two classes were so different and they replied "it really depends on the teacher. You should take the class during the day with ___". While the recommendation is nice, I fear this was an acknowledgment that the effort or knowledge was not there for lessons I paid nearly $250 for. Most of the staff is very young and again, everyone was nice however to management/whoever is in charge there needs to be more structure. As stated to both coaches, I wanted to learn a valuable skill, not join the sport. Giving two stars mostly for the first set of lessons however I will not be back or recommend.

Disappointed and Frustrated with Recent Changes I joined the…read moreYMCA specifically for a weekly dance class that was held in a proper exercise room. Unfortunately, that room has now been converted into manager offices, and the class has been moved to the gymnasium--where half the court is still used for basketball during our session. It's noisy, distracting, no mirrors or proper sound system, and simply not the environment we signed up for. To make matters worse, several popular classes have been cancelled or relocated, and the locker rooms are consistently smelly and moldy, which raises serious concerns about cleanliness and maintenance. Many of us are considering canceling our memberships. We've voiced our concerns, but the management seems indifferent. It's incredibly disappointing to see a community-focused organization disregard the needs of its members like this. I hope the YMCA reconsiders these decisions and starts prioritizing member experience again. Part of a lengthy email response regarding the changes at the location: "The changes happening within the branch are certainly big ones, and I can see how, without the full context, it would feel like space is being taken away from the people who make the Y what it is--our members. What I hope to share is that while we are repurposing Group Ex 1 into office space, this shift is a reflection of the YMCA's growth as an organization, not a step away from our mission. Our team is expanding because we're serving more families, more youth, and more community programs than ever before. That kind of growth means we need more behind-the-scenes support to keep it all going--but I absolutely understand how it can look like a loss on the surface. I know that doesn't replace the feeling of losing a room or restore the exact layout that once was, but please know--this is not a step away from our members. It's a step toward being able to support even more of you. That includes exploring ways to maximize what space we do have, and yes, continuing to look at long-term growth opportunities in and around the building. We truly value you and your feedback. These classes are about more than just fitness--they're about community, connection, and joy. We're committed to keeping that alive, and we're so glad you're part of it. Thanks again for being part of our Y family."

We moved to Coppell a year and a half ago and have loved it. I was nervous to move to the burbs of…read moreTexas, especially being from Seattle, but it's been wonderful and that's because of things like The Core. I have been taking yoga classes on Monday and Wednesday morning which makes such a difference in my overall health and stress. The instructor is so wonderful and really makes the class enjoyable. The only thing I don't like is that some people come and go right in the middle of the class. I understand running a few minutes late (been there!) but when it's an hour class and you leave 30 minutes in that's weird. Plus if you are then have all your stuff outside in a locker so you don't disturb everyone. Sorry that's a side rant ;) My kid has been doing swimming lessons here for about six months and that has been great as well. Again, all of the instructors are so warm and welcoming. The pricing for the core is a little odd. It's $4 a day so you have to go quite a bit. We did the math and it's $500 for a family, which is 125 individual visits. For a family of 4 you'd have to each go 3 times a month for it to be worth it. Since I'm doing the classes twice a week it works for our family, but if you go only once a week it actually may be more cost effective to just pay for each class. I would recommend going for a couple months and then buy a membership if you make it a regular habit. All in all it's a great facility that's well managed and super clean. I would highly recommend it to anyone!

Horrible experience, would not recommend or return, harassed by I'm assuming the manager regarding…read morethe temp pass that the lady at the front desk sold me. Eventually just left