Raman and Harry were very accommodating with my return and made it super easy for me! Very friendly…read moreas well!

My experience today at the UPS store in Napa was perhaps the most appalling customer service…read moreexperience in my life. I was previously treated unprofessionally by one of the employees when dropping off a UPS shipment. Again today, the same employee spoke to me in a disrespectful and condescending manner as I was dropping the packages for pickup by UPS. I am a 65 year old man and the employee is probably in his mid 20s. Inappropriate for any employee who is supposed to be representing the UPS brand to order a much older person to do something without a please. I looked at him, incredulous that he would behave so impolitely. He maintained his hostile stare so I reminded him that I was a customer, not someone who worked for him. It was at this time that the second employee, a statuesque black woman probably in her late 30s got involved. She said loudly "it' always the same s**t with you. Those packages aren't going out today. You can take them somewhere else." I again stared, incredulous. Things escalated with her telling me to "get the f**k out, bitch" and my telling her that she was a rude cow. She even advanced toward me to suggest that she was going to assault me. I took my packages back to my van and to the UPS store at the north side of town where I dropped them (in a very busy waiting area without incident.) I also took photos of both employees. Tomorrow I will be looking into who owns that UPS franchise and contacting that person as well as filing a complaint with the UPS customer care and lodging a complaint about Store #4516. Stay away if you have any sense. The inmates are running the asylum.

Stopped by to get some prints made. The staff were very professional and helpful and my prints came…read moreout amazing. Even with the holidays, the store was very neat and orderly.

These folks are TERRIBLE. Gave them a print job to complete and gave them "extra time" to complete…read moreit. When I went in to collect the project, no one was on duty and the job was not done.

I have been taking wine boxes and other boxes here for a while. It is nice to recycle and save room…read morein my recycling bin. I'm glad they take and reuse boxes.

Mad shout out , to Ana ! A very personable young lady that provided me all the information I need…read moreto make wine shipping for our members , a reality ! Extremely professional and knowledgeable ... looking forward to doing business with cartons and crates very soon ! Thank you , Ana !

I had a long distance move and one of my bigger challenges was shipping my wine collection. I had…read morereceived quotes from other companies that were outrageous, but All American Mail Center was much MUCH more reasonable in their pricing. They also did an excellent job safely packaging everything for me and the shipping was even faster than originally promised. A big shout out to Adriana over the phone for answering all my questions and helping me understand the process. She sent me the pages to itemize my shipment ahead of time so that I could just bring everything to the store. Bella was also super helpful and professional when I dropped off my packages for shipment. She and the rest of the team safely and securely packaged everything for me. Communication a breeze, I received tracking and delivery information with no hassles or issues.

Always polite, efficient and helpful whether it's with shipping or mailing services or notary…read moreservices. We have been using them for years and have always been happy. Beats standing in line at the post office hands-down!!

I just want to give a shout out to the female employee who worked at this location on Saturday…read moreAugust 1st. When I arrived at 2:15 there was a notice on the door saying that "due to staffing issues they will reopen at 2:30.... sorry for the inconvenience" I decided to wait in my car until they reopened. At 2:30, there were about 5 people waiting outside. Since a couple of them knew I had been there waiting, they let me go in ahead of them which I appreciated. The gal working there apologized for having to close and that she was there by herself all day and needed to take a break and have some lunch. She handled everything with such professionalism and grace that she deserves to be acknowledged for being such a good employee. Sorry this is so long but these days it's rare that I find someone who deserves a pat on the back.

Lack of knowledge and poor costumer service. The employees need more training on how to treat…read morecostumers.

Shout out to Staples for their print and copy station. Their locations have gotten me out of a…read morequick bind when I've needed something printed in a flash, and this one is no different. Right down the street from my place? The only thing that could be more convenient is having a printer at my own place that never runs out of ink. And they always do, at some point. If you need to print while on the road or in a pinch, go to your nearest Staples. You can print from email or flash drives, and scan documents that will get sent to email (yours or someone else's). You can even choose the type of paper you print out on, depending on the type of project you need to accomplish. Need to fax an important document? Doable. Print out some pieces for your portfolio? Also doable. I haven't had much interaction with the staff here, but I've noticed they're always friendly when I've come in (and I come in with a purpose), and that's all that matters. Thanks, Staples! You the real MVP.

The store layout makes it difficult to find items that I need. The service staff hides behind a…read moredesk rather than helping customers. I took some HP printer cartridges in for recycling and they said, "we take the cartridges but not the boxes." They threw the boxes back into my cart for me to take home and recycle. I'm not going back there. Ever.

Moved in the area and first time to use this UPS location for Amazon return and so far smooth…read moretransaction and good customer service. They also have a kiosk for self service amazon return but since there is no line and my item was a little bit bulky. Will use this UPS location now instead of the other one where I usually go in the past.

Well, the UPS store is great for UPS stuff. Which would explain my previous five star reviews…read more they claim they have the ability to process mail on behalf of the USPS. BUT. Their ability to process the USPS material is almost grossly limited compared to a real post office. So you may think their hours are more convenient than your local post office. BUT. The number of package pickups at the UPS locations is lame. Thanks to Amazon and other pressures on the USPS, they now process mail 24/7. Yes weekends, holidays, rain, shine... So if you managed to sneak your mail at the post office minutes before their closing time, most likely the mail will be picked up and sent for processing. You go to the UPS store and forget it. Your package will be stalled in transit at the store. For days. That would be Sundays, holidays. There won't be after hours pick up. And your mail will be stuck in the UPS store until the postal service arrives for their extremely limited number of pickups. But wait. The UPS store will most likely charge you more than a post office for the same service. Just go to a real post office.

I had the pleasure of visiting this business today. I received a warm and friendly greeting upon…read moreentry and my time there was very quick, professional and very pleasant. I love to support small local businesses and look forward to working with them in the future. Lovely experience!

What can I say. I love this place!! The owner Will who I have had the pleasure of working with a…read morecouple times to ship items is so knowledgeable and helpful. Stop going to the post office or UPS store..this is your place. Support this fantastic local business!!!

Great people! I've used them for UPS drop off many times during my breaks and lunches and service…read moreis always speedy and I'm in and out in a minute-I utilize the 5 min drop off zone spot right out front everytime!

Poppy is wonderful in every way...extremely knowledgeable about anything having to do with mailing…read more, and also effortlessly makes you feel seen, heard, and valued....and the assurance that whatever the situation, it will be handled...5 stars from me..Just a wonderful asset to there Outer Sunset community.

Alanzo was a great help! Fast and Easy to register. Very clean units with great security!!!!…read moreHe made the whole experience painless. Very happy with service!!! Highly recommend!

Move in was seamless, fast and easy. Staff was super helpful and kind. They held my reservation for…read morea couple of days until I could find time in my schedule to come into the office