My go to person at this store is Viola. She is Always happy and efficient. Since the renovation the store looks so much better and very professional. Johnathan helped me with 4 boxes and was efficient and happy. However waited 15 min in line for someone to help me. Need some more help. read more

FedEx Office Print & Ship Center - New look - Shipping Centers Near Me - Napa, California

I wish I could give zero stars. I paid for expedited overnight shipping with a signature required to send my daughter refrigerated medicine. I was told that she would need to show a valid ID to sign. NEVER did anyone say that the signatory had to be 21 or over - she is 20. Obviously I would never have got the required signature if I had - she lives alone. The woman who helped me at the counter was super rude and acted like I was bothering her. Even on the shipment notifications it just says they need to be of "legal age" - again my daughter is 20 which is legal age. So they attempt to deliver and then refused since she is not 21. It goes back to the local facility and they said they would try to deliver the next day and she could literally get some random person off the street to sign as long as they are 21! Well they never attempted to re-deliver - kept sending notices with a rescheduled date. In the meantime, the medicine has gone bad - medicine that cost $500. The cost of the shipment was $200. I filed a claim with FedEx and they gave me $100. $100 for losing over $700. And the package was never delivered and never returned to me. Its been over 6 weeks. I have spent HOURS on the phone with customer service and they tell me they can't do anything because the tickets are closed. I will NEVER use FedEx again and will tell everyone I know to NEVER use Fedex. read more

Stopped by to get some prints made. The staff were very professional and helpful and my prints came out amazing. Even with the holidays, the store was very neat and orderly. read more

These folks are TERRIBLE. Gave them a print job to complete and gave them "extra time" to complete it. When I went in to collect the project, no one was on duty and the job was not done. read more

Worked with Seth on a rush printing job. He was great! Very knowledgeable and helpful! Really went above and beyond!

If you must go to a FedEx office and do not have time to drive somewhere you are trapped going to this location. Apparently FedEx has a new policy and the employees at this location refuse to print labels. This location is highly vested in self service and to the degree they will leave 5 people in line to walk one person to self service and stand with them to ensure the customer dose not return to the line, print their own labels, receipts and place the boxes in the most appropriate place and not at their counter. I saw this employee argue with a customer that did not want to use self service she was stating she did not believe in self service and the employee insisted he will stay with her and show her what to do while the rest of us, customers waited in line. Then after several attempts the label did not print employee and the woman returned to the front of the line with all of her packages and the employee ended up doing what the woman asked. The line was stopped and we all had to wait 10 minutes through this crazy refusal to just watch this guy take the packages back to the counter and start over. Of course none of the other employees helped. They continued with their task and totally ignored the line and everything going on. Sad customer service. read more

This place is an absolute JOKE. Spent over 35 minutes in line just trying to drop off a return to be scanned!! That is not normal. Can anyone explain? Why is one person working? Absolutely terrible service. read more

Absolutely horrendous service for this location. Arrived within the posted hours of service on June 27 to pick-up a wedding gift for my husband. Despite me ordering the print almost a week prior and for a next-day pick-up, this incompetent branch somehow ran out of paper (how does that even happen at a FedEx) and delayed my order by days so they could complete the job at a nearby Vallejo branch. An employee named Daniel explicitly told me I could pick it up on Monday during regular business hours, which was until 7 pm on all online websites, even FedEx's. Low and behold, when I arrived over 35 minutes before posted closing time to pick up the already paid-for order they caused to be delayed, I was met with a sign indicating the store was closing early that day. Despite there still being a male employee in the store (5'11, tan with glasses) nonchalantly working, he refused to let me and another customer in despite our pleas. Thank you for ruining my once in a lifetime wedding gift. I will never use FedEx again and will be sure that my law firm doesn't either. read more

I have used this place for years to make copies. Lately however, that's become problematic. There is always at least one of the three copiers out of service. Two were out of service today. One of which has been out of service for almost a month. When you ask for help, it seems like an inconvenience. It's sad to see businesses go downhill. read more

I would give this store zero. One staff member at 8:30am on a Wednesday. Absolutely ridiculous.

Today the older woman with colored red hair who seems to be a manager because she's barking at the other younger employees like they're so far beneath her it's hard to witness. I feel so bad for anyone who has to work with this lady. I'm reviewing this because today I purchased paper $32 from fed ex, printed documents for $45 and these all had to be refunded since each document came out with major flaws. The young man and young lady tried their best to help me and unfortunately they needed the older red haired woman's assistance. She took my return receipts went to another location to "type some info down". I told her I'm in a hurry and can I have my receipts back please I have to go. They had already wasted 45 mins of my time. She refused to give me my receipts and said she'd have to reverse the return if she didn't type info down from my return receipts. I said can I at least take a pic of my receipts and go and you guys can keep my return receipts and she still refused. I had no choice but to leave my stolen receipts with the red haired lady or I wouldn't have made it to work on time. Where else can we print things out in napa? I will never ever go back here..my main concern is for the employees who have to work with her. She was so demeaning and mean to the younger girl who works there who said it was her first job and she was trying her best! read more

Generally the people working are very nice and helpful. Daniel the assistant manager should maybe consider another job somewhere else. DMV perhaps? He's rude and unhelpful. I ship multiple packages weekly via FedEx and generally can avoid having to use the store. I feel bad for the people working there he's a total AH. read more

I called to ask about their lamination services prior to coming in, but when I got there .. the machine wasn't working. Isn't that something that should have been disclosed when asked about? read more

Went here to print labels for my parcels. The older woman who works here informed me that the USPS labels I printed wouldn't work for FedEx. I said "I know, I'm shipping at USPS" She seemed quite upset. Like she's got a personal stake in FedEx getting my $20. Sort yourself out. read more

Whole new level of service that once was lacking. Not sure if there's been a change of management over the last year but every time I go in there everyone is super helpful. Thank you Fedex team. read more

Worst customer service ever. Rose is extremely rude, and is "too busy" to help you even if you are the only one in the store. Be forewarned: if the self-printing machines don't work, she will print for you but will NOT tell you that they charge you ten times more for that (and they also charge to cut your paper). read more

Worse and slowest FedEx I've ever been to. Get your hours right and stop confusing people. Your phone operator, Yelp and Google are all different. Also it shouldn't take 35min in line to try to send something. read more

If you have extra time to waste and want to be ignored and not acknowledged then this is your place to go. Absolutely no customer service at all, no one greets you or even acknowledges you are there. The lady behind the counter ( I couldn't get her name since she had no name tag on, but has red hair) ignored the fact that I was in line and continued showing a worker how to do something. If anything the only one working there was William( he deserves the best). It was a total of 4 of us in line and only he was helping us the rest acted as if no one was in the store. I stood in like 30+ minute's. read more

I came in right before the crowd and was greeted by Rose S. I was very impressed with her customer service. I'm a stickler and am usually on here making a complaint but today it was total opposite. She took her time (even with a line forming), and not because she was slow, it was the time it took to process my labels etc. She was courteous and friendly and professional. You don't get that kind of customer service anymore. I will definitely skip post office and be back for my needs. Thank you Rose! Maria read more

Story: I came here the day after thanksgiving to print a few waivers for a hot air ballon ride. The place was mostly empty. I used the printers and uploaded what I needed to print. I then used a code and printed my documents. No one said hi or greeted me during that time. Although I didn't need anyone too it would have been nice. read more

1/24/22 My main gripe is I work all day and I come home and goggle says FedEx is open till 10 PM on their site. so I change out on my nursing clothes run over here only to find they close at 6 PM. Here I am with legal documents that need to be finished today and they're closed so I would say to FedEx why don't you update your current hours so people don't needlessly drive to your store to find you closed because your hours are inaccurate this is a real pet peeve with me with companies!!! If you want our business keep your hours current and update any changes . otherwise we'll take our business elsewhere Next day continuation 1/25/22 went to the store 11:00 am and a nice woman with red hair was talking care of a man. A woman " willette" store manager came out and said to the woman behind me " come up " next. The girl behind me said "she was first pointing to me. " I went to the counter. She says go to another counter I went there. I have to fed ex papers. I asked for a envelope. She barks out there over there. I go to get one. Put my papers in. She barks out " give me your drivers license" I do. I give her my phone number. I said to her " do you have a issue with me ? " she doesn't answer. She just continues to be rude. Sarcastic tone of voice. I look at the people behind me. I truly embarrassed by this woman's behavior. The girl behind me rolls her eyes. I got her sales name. I told the people in line. That woman will be yelped and I'm never coming here again. There is no place in the working world for rudeness. Leave your shitty attitude at home. read more

One guy. Only is one guys here. Been here 20 mins in line. It appears he's solo. Which sucks, however his pace is horribly painfully slow and maybe deliberate. #fedexslow read more

I understand that bad reviews should not be written based on a single negative experience, so I decided to write this review after a culmination of several consistently negative experiences at this location. Every time I visit this location, the staff is unfriendly, unprofessional, and visibly bothered when they have customers to assist. On multiple occasions, I have been the only person standing in line and the representative behind the counter sees me but cannot be bothered to say, "Hi" or "I'll be right with you." They look at you, ignore you, and go about their business. When they finally come to assist you, you get a terse "How can I help you?" Last night I placed a print order of ~35 pages, and selected a pickup time of 11:30am today. I have been sick for the past few days and included in the pickup notes that a friend would be picking up my order for me. My friend went to pick up my order at 11:45am and was told it had not yet been started because they had received several orders this morning. They called me at 1:15pm to say my order was ready. Not wanting to inconvenience my friend's schedule any further, I asked if it would be possible to have my order brought to my car for curbside pickup, since I have not been feeling well. The associate said, "No, you really need to be sheltering in place." Gee, that was the idea of placing an order ahead of time and having someone else pick it up on my behalf. There was no apology for it not being ready at the appointed time, and being told, condescendingly, that I need to shelter in place was in poor taste. I understand that pickup/delivery times have changed significantly in the wake of COVID, but this whole fiasco could & should have been avoided with a phone call or an email letting me know that my order wouldn't be ready at it's appointed pickup time, so as to avoid the inconvenience of having to come to this underwhelming establishment two separate times. Very disappointing. read more

Worst customer service ever. The manager, Willette (sp), was rude and less than accommodating. I had a friend try to pick up a package for me as I always do. For some reason, Willette would not release the package to my friend. My friend had the tracking number, a CA Driver's license and whatever other information needed to get this package but she was refused. I had to go the next day to get it. It was a big waste of time on all of our parts. I asked for a copy of the pick-up policy but was not given one. I don't mind what the policy is, just be consistent. read more

Stood in line to pickup an order for over 40 mins. There was one person ahead of me. Staff acts like you're invisible and doesn't even acknowledge your presence. Zero sense of urgency or respect for their customers. I would never go back again. read more

I want to give a special shoutout to an employee here named Shirley. I have to go into FedEx often for my job to get items packaged and delivered. She is always so sweet and kind and helpful. She has a smile on her face and gives you all of her attention. She helps you find the best deals/rates with shipping. She makes what would be a tiresome chore something pleasant. Great job Shirley and I look forward to seeing you again! read more

Rose is extraordinarily helpful and kind! She made sure that the people in front of me fully understood what was needed to take care of their printing, and then she told them to ask for her when they came back next time so they wouldn't have to explain it all again. Really really awesome. And then without missing a beat rose helped me ship something that had a 'bad' bar code! She showed me what the problem was and then printed a correct label and then waited while I took a picture so I could notify the sending company! For al that I like things to move quickly, I enjoyed these two experiences very much. It's not customer service, it's kindness. Thank you Rose!!! read more

Avoid going here at all costs. The line is constantly long and WAY understaffed. I have gone here 3 times in the past month and every time my stomach hurts because I'm sitting here waiting with no customer service. Refer to my picture, I have been waiting in line for over 5 minutes with no employees even present. Absolutely terrible experience. read more

FedEx Office Print & Ship Center - This line is 5 people deep and no employee is even present for the past 5 minutes. Forget a greeting at the door!!!! - Shipping Centers Near Me - Napa, California

Needed to print copies of my father's obituary in a timely manner. Lisa was very professional and helpful, and got everything together and taken care of the same day. Product was perfect. Would definitely recommend. read more

Trying to get one small photo copy for several hours a day for 8 days now... nothing! they say: Use our computers! email us! use your phone! use your laptop! email again! try USB ports.. try USB ports on phone and computer... ! try this! try that! for over a WEEK now.. and Nothing.... waste of TIME... and money... they are using 10 dollars PENDING till i make that tiny photo copy... waste of time completely... Incompetent read more

This review is for Lisa at this FedEx Location! Lisa is a gem of an employee. She was super kind and patient, let alone accommodating when I came in to have some marketing signs printed for my business. I came in with a USB and a file to upload to be printed. It was the wrong size and I was in a time crunch. Lisa happily offered to go MANY EXTRA MILES to help me out. She ensured I was able to order the prints and that they would be of the top most quality. She called me to ensure she had completed my order and then called again to let me know that my order was ready for pick up. She even checked the quality of print before charging me. SHE IS AMAZING! I am so appreciative for her extra assistance, and I am sure you will be happy to interact with Lisa for all of your FedEx printing needs, too. THANK YOU LISA!!! read more

Worst service ever. Waited over 30 minutes and I was second person in line. Employees were cussing under their breath. Unreal. I went to the post office before and was helped immediate. What is the deal. Will not be back. USPS for me from now on. read more

The worst FedEx I've ever been to. You wait in behind 1 person (3 people' working at the time) for 25 min while they joke around with each other. This is second time this has happen!!! Hate having to there! I just left without sending my package I was so frustrated read more

It Monday August 2, 2021at 3pm. Why would this FedEx be closed? Manager tells me it's a Corporate decision. I have docs needed to be delivered to NYC, but they're closed? This FedEx is horrible!!! read more

Very much appreciate the customer service I received from Daniel C. at this location. I was on a time crunch to get a flyer for my Milken Institue Global Diversity Summit and it was completed on time and ready to go when I arrived. I appreciate Daniel getting me off to a great week at my conference in LA with my printed flyers. A job well done! read more

Today I used the Print Center and had a great experience thanks to Te'Ana at the print counter. The store was not busy, so Te'Ana was able to help me re-format my document and select a great card stock. My menu cards look wonderful! Thanks for providing exceptional customer service! read more

If you love being treated like crap...go here. The grown boy couldn't figure out how to print something and then rambled on about how he's not trained. He then rudely handed me my stick drive and said "I don't have to explain myself"......as if I asked‍. When I went back in at 12 (when I was told someone smarter would be there). The grown boy saw me, walked over to the girl and whispered something. She leaned forward and glared at me. Then both of them refused to acknowledge my presence. Another woman greeted us and tried telling the girl that she had a customer. The girl says "I know.......I'm busy." When the girl finally came to help us....I was shocked by her nasty glare and attitude towards me. She wouldn't even help me look at card-stock options. Lol. I took one last look at her angry ass face and told her I was going somewhere else. My husband and I left so confused. I've never been treated so horribly for literally no reason. Needless to say, I found Minuteman Press and they were amazing! read more

I haven't been to this Fed Ex for years. Once, I tried to make color prints for my sister&I got a whole legalistic thing about copyright&was literally blocked from making copies. Since they didn't want my money, I left. They've changed their layout since they're no longer Kinko's. I got some good customer service faxing a document- sadly, the place was understaffed so the single employee who helped me was stuck with a bunch of people. I'll go to nearby Office Depot instead. read more

Can't say enough great things about Shirley! She's super helpful, very hard working and has a great attitude!

If I could give this place a zero I would absolutely horrible customer service. Waited 30 minutes no one helped me or said hello or i will be with you in minute. They rather help people shipping packages than print orders. No its not covid have delt with this place for many years because my work makes me go there. Horrible avoid this place. read more