My experience here was amazing. The associates were very helpful. Genesis amazing. She was very…read morepatient and assisted me with finding a couple pieces.

Genesis chose two beautiful outfits. She was so patient and helpful. I can't wait to wear the…read more that she helped me choose.

For the reviewers who have given this place anything below a 4, I cannot really see why they would…read more Outside of a long line that I did not want to wait in, this location was great. Your normal Nordstrom Rack store, full of luxury items priced at non-luxury numbers. I can also see, because of that, why the line was as long as it was. I was also torn between giving 5 and 4 stars but opted on 5 after the staff was not only engaged with who was checking out, but additional staff was on the salesfloor assisting with either that or restocking in between.

This was a poor customer experience…read more I purchased a suit and returned it. At the register, the cashier(Lynne) admitted that she did not scan the jacket during the original purchase. That error is the reason the jacket was not on the receipt. Instead of correcting the situation, the store refunded only the pants, kept both items, and sent me out with nothing. At no point was I given a clear option before the transaction was processed. I spoke with the store manager, Alexandra, who repeated policy but did not take ownership of the fact that this situation was caused by a cashier error. I am not asking for anything free. I am expecting a reasonable resolution when a store makes a mistake. Leaving with no merchandise and no solution is not acceptable.

Always a great place for basics. Uniqlo has a good variety of neutrals and a couple of feature…read morecolors for all their clothes. Their sizes can run a little big and the shape can be a little boxy so make sure you're trying on what you pick out.

I love their clothes and winter clothes, especially their down jackets. I go to the one in Center…read moreCity, Philadelphia, and the one in New York City whenever I have a chance. Their coats last forever they're down is really warm. What a treat it is to have their clothes.

Fantastic selection and highly personalized service! I always find what I'm looking for at this…read morelocation in particular. The lady working today was super patient and helped me find a pair of earrings to match my dress - thank you!

Just had such a good experience at this location ! I was stumped on a gift and Sherman helped me…read morepick things out- so personable ! Such a cute store too

I came into the store in hopes of doing an exchange for an online purchase but they didnt have what…read moreI wanted. The young man who helped me (Kevin or Daniel?) Was so great. He looked up my item in the computer and called around until he found a store who had it in stock and had them hold it for me. The service here was much better than the store I actually had to do the exchange at.

I just bought a dress from Windsor Pentagon city, and there was this lady. I don't remember her…read morename but she had a lot of piercing on her ears and face and she wore all black. She was the weirdest and scariest lady I have ever met. Absolutely so disgustingly rude. I was at the checkout and I tried and make a conversation with her and she completely did not respond. When she was taking the black button thing off my dress she completely started banging it on the table and the beads were coming off of my dress. At the end she threw the bag at my face and i said thank you and she completely ignored me. Never in my years that I have lived here have I seen someone act so rude. She maybe has MENTAL problems or something because she was half crazy. I hope they fire her immediately. Never shopping at that store ever again.

Tucked away in the corner across the ground level entrance at the Fashion Centre at Pentagon City,…read morethis beautifully decorated shop has an alluring storefront that will attract the most feminine of feminine customers or anyone who loves all things floral. This is a Christian women's clothing and accessories store but you probably wouldn't notice it at first glance because of all the gorgeous soft floral dresses & blouses on display. However, they have hand lettered signage with some quotes from the Bible. Among their other products, they sell fragrances, coffee mugs, jewelry, handbags and Bibles. Walking around the store is a little reminiscent of Hollister & Abercrombie because of a faint scent from one of their perfumes spritz around. My husband got me one of their beautiful ESV 2 column cloth-bound journaling Bible and few little decor pieces from them. I'd never seen anything like it. Prices are a little on the pricey side (e.g. dresses are averaging over $100). Service is fantastic--attentive and friendly. While browsing around, a lady approached me (with a floral crown) and asked if I needed any assistance. And my husband was able to get 15% off the retail value of the Bible he got me because there were a few minor imperfections, like a frayed corner. Worth checking out!

If you like basic b things in the best way, this place is for you! Great customer service and…read morefun, cute items. Stuff can be a little pricey but it's quintessential basic!!!

Beautiful shop with truly unique clothing, jewelry and accessory…read more Salesperson was helpful and kind. I needed a unique dress for a performance and found exactly what I needed. Looking forward to returning soon!

I was pleasantly surprised to find an African clothing and accessory store in Pentagon City mall!…read moreThey had tons of absolutely gorgeous pieces and they were priced decently. They also have shoes, home decor, etc. I picked up a few items and am already looking forward to going back for more. If you're looking for some fantastic African clothing items and/or other items, I'd definitely check them them out.

If I could give them zero stars I would. The dresses here are not my style but that was ok, they…read moreare someone else's style and that is fine. However, I came here looking for a dress for my mom for my wedding and she tried on dresses anyway because we were there and had an appointment. we worked with Annick and I cannot stress enough how much I do not recommend working with her. I showed her other dresses we had ordered for my mom from other places to get an idea of what we were looking at and she insulted the dresses. I was more than polite and open to options even though i did not like anything up until this point but it was so unacceptable how she spoke to me. I nicely expressed over and over that I did not like options she was and it was as if she could not accept that my style is not the same as hers. Insulting what I had chosen from other places was over the line.

I had a wonderful experience at Crystal Boutique--an outstanding full service boutique with staff…read morethat know their business well. Going there saved me a great deal of time and made the shopping experience fun and relaxing. I visited Crystal Boutique, traveling from my home a 2-hour flight away. I am a hard-to-fit petite person and was searching for a special-occasion outfit and clothes for an overseas trip. I really hit the jackpot. Joel and Annick are treasures--warm, welcoming and kind. They found many things for me to try on and stayed with me every moment during my visit, showing me a variety of styles with different price points to consider. The other friendly staff, including Christie, also had insightful and helpful ideas. I found everything I had hoped to purchase and more and returned home thrilled with all that I bought.

Coming in first thing in the morning helps avoid the usual chaos that can be had here. My wife…read morehelped me navigate the huge selection and we looked at several different brands. Found a reasonably priced pair of Hush Puppies and got out easily.

This DSW is located at Pentagon Row and visible from the street, and since it's anchored on a…read morecorner, it makes it easy to access. It's DSW so who doesn't love them, a discount, or shoes, mmmm? mmmm? who???!!! lol This location is very clean and since it's located on the upper level it is very bright with lots of natural lighting, which I love. There is an escalator and an elveator available to make it is accessible to all. The parking is wherever you can find it but you can get a free hour at the Harris teeter parking lot or free on the street after 6 pm, otherwise, you have to pay. Decent selection of shoes but this is a smaller store, size-wise, and that also means that they have no bathroom, should you need one. Kinda no bueno in my book, because you never know, and there were customers inquiring for one. The staff was friendly and they only had one cashier working but it was not busy on a chilly, fall, Saturday afternoon, so it was no big deal.

Wow I've never seen a listing on yelp have a total of 1.8 stars after 98 reviews! And it checks…read moreout. They closed the Zara in DC so I have to go to Pentagon City to return if I don't want to pay the return shipping cost. This store has 4 registers but only 2 people at them and separate lines for returns. I hate this policy! The return line is always so long! I waited for 30 minutes in line to return! The dressing room also had a long line. Listen I don't return much. Only if something doesn't fit me because Zara's sizing is inconsistent. If they had reviews on their website, that would be helpful. Or in this case because what I bought a week ago went on sale and there was a $100 difference! Zara doesn't do price adjustments. So I had to return and buy again. The cashier said to me no more than two items, thankfully that's all I had, but I was like what?!! Are you kidding me! Because that's not Zara's policy online! At the other register there was something wrong that the cashier couldn't do so she called a manager. The whole time I was there a manager never came. So the cashier just stood there and looked stupid. When a line is ridiculously long, and you can't fix a complicated problem, you have those customers step to the side and help the next person in line. You don't hold everyone up until the manager comes.

Discrimination, Disrespect and Insulted…read more I went into Zara to shop and make a return. I had a lot of items. It was late in the evening and the store was still packed. I brought my wagon along with me in the store due to my disability as I am unable to carry a lot of items and it helps me when I am shopping. As I got to the register, the attendant at the register (an older Asian lady with glasses) told me that she was not going to process my transaction and walked away. I asked her what was going on and she replied that she would get her manager. When the manager came, (Imani) she explained to me that they would not be processing my return. She was extremely rude. She told me that it was too late and I should have come earlier, even when I waited in line for half an hour. While in line I was grabbing other things, but my wagon was in line. She seemingly scolded me telling me that they needed to give home by 10pm and they were not going to assist me. Imani seemed extremely disturbed at my wagon (which I use due to my disability) and she proceeded to get belligerent and unprofessional. She mentioned her surprise of me bringing a wagon into the store, and stated that I had an "outrageous return". I told her I may return a lot but that is because I spend thousands of dollars for items. The exchange was extremely contentious, to the point that I had to ask her several times to refrain from speaking to me. I was on the phone with my friend who is also an attorney that can attest to this entire conversation. I was upset about them not being willing to take my return, but since I had a purchase, I had to stay in the store and get my products. I had to ask her several times if I was going to be able to purchase my items. The whole time, Imani was being rude, sarcastic and condescending because of my return size and wagon. As we finished the purchase, as I was walking out of the store, Imani started to insult me. She called me a "big back". I am a size 12/14, so when I turned around, I asked her why she was insulting me as if she had the right to. I just could not believe she was insulting me. She said, "I thought my back was big, but you're out of control". She is a MANAGER. I got off the phone with my friend and started to record her. She put her hand out to say she did not give me permission to record, and I informed her that Virginia is a one party consent state. I was shocked. She asked the security to escort me out after my shock of her attacking my physical appearance. She got loud and said I was making a scene because I asked the young lady who worked there if this is normal behavior. The young lady (a black girl with a mask and braids just shock her head). I have never experienced this. Mind you, I was talking calm to her and you can pull the cameras to confirm. She insulted me and I was not speaking to her. I was on my phone call, explaining to my friend (the attorney) what I had experienced. I have attached pictures of the manager and one of me. When I tell you I am taking this to the highest level. Believe me, I will not rest until this matter is addressed. People can get upset, but to insult a customer's person, make fun of their disability items, and to refuse service is completely unacceptable. She was bold enough to conduct herself in this way, I hope she is bold enough to own up to what she did. This was unbelievably disrespectful, disturbing and distasteful.