Excellent customer service! From the first phone call to getting our spa serviced. Kyle has been…read moreamazing! Knowledge and experienced. I highly recommend!

I wanted to get a hot tub for.. well since I was a kid. I got a wild hair one day after getting…read moreinto my first house and dropped into Home Environments Stoves and Spas. I apologize for not remembering names here, but the owners son was who helped me primarily. The service was excellent and I decided to pull the trigger several days later, they even let me have the floor model I fell in love with. The main thing I was dreading was the added expense of the installation, for some reason. Well the owner came out and delivered/installed it himself for next to nothing, I was blown away! The hot tub is still running strong, but if I ever have any issues with it I will not hesitate to call, knowing they'll get me taken care of.

Brandon provides excellent service. Spa retailer was telling me I needed a new panel. Brandon…read morerepaired it in one day for a fraction of the price. Highly recommended!!

So grateful to find you again Brandon. As usual you were more than helpful and willing to walk me…read morethrough what was wrong with my spa, your diagnoses was spot on and and I was able to pick up the parts from you and repair it myself in less than an hour. Many thanks go your way!!!!!!! Harry

I shopped in the store on Friday afternoon and the hot tub I bought was delivered on Tuesday. This…read moreis the second hot tub I have bought from Mark. He sold me one for my last house 14 years ago. It was delivered and set up by James and Preston. They moved it into the right spot and leveled it expertly. James was very helpful in my understanding the operation and care of my new tub.

Absolutly the best! I needed a pump relaced. Called them and they got right on it. Couple days…read morelater we were up and running. They are the best!!

For years I came in to just look and kept coming back. Then I finally saved up enough to get my…read moreswim spa. So glad I used Jeff and hi crew. Everything went smooth for delivery. I noticed a bad review from someone wanting quality spas to fix every issue with items that had nothing to do with buying a spa! Do your research and higher a contractor to level your deck or concrete pad, not spa companies fault you didn't have that ready before they arrived. Sounded to me like a bad customer leaving a bad review. I feel sorry for Jeff and his crew having to deal with bad customers. Again Jeff and his spa crew do great work.

During this crazy pandemic, it has been interesting to look for hot tubs. It seems places were…read moreeither on tremendous backorders, or the prices were horribly inflated for prompt deliveries. Quality Spas was neither of those things. The prices were very reasonable and their stock was readily available. The service I received was very good. Isaac and Cherie have a very upbeat vibe, kind demeanor, and they ALWAYS met my calls and visits with a friendly can-do-it smile/attitude. I went in on more than one occasion to ask questions, ask questions again and then finally to buy! Jeff, the owner is very congenial and easy to work with. He has a positive attitude and never made me feel like an inconvenience. Conversely, he was not high pressure, and he allowed me to make the decision in my own time and in my own way. I did purchase a hot tub and it's been up and running for 3 months now (and we LOVE it!). The delivery team was efficient and easy to work with. They helped me finish out the leveling of my gravel so it would sit just right. The hot tub came together with no issues and I was given a lovely chemical starter package to get the whole affair off and running! I recently needed to buy product, so I started doing a comparison of prices online. I thought I might find the best prices online, but things were pretty expensive. I figured that Quality Spa would have chemicals but that they would be priced high, as that's what I'm used to in specialty stores. To my surprise, they were below the price of anything I could find online! Isaac took time to go over each chemical with me and explain best approaches to balancing the chemicals in my hot tub as well as to troubleshoot the things I had been noticing with my water. He was very well versed. Cherie introduced me to some fun spa-safe crystals that I am now using for a little bit of aroma therapy. I am very pleased that I chose Quality Spas for my purchase.

Aquafun did a great job on our new liner.A fair price and they're good to deal with.The installers…read morewere first class they showed up on time and finished on time and as a result we have a brand new pool.We highly recommend them. Scott & Liz Fish.

Rude customer service, the woman on the phone spoke down towards you. I couldn't explain my…read moreproblem only that they wouldn't help and only if they could find people themselves to work on them.

Go with any company but this one. They charge for services/ repairs they never perform. Then turn…read moreyou over to Collections. It's concerning when they charge you for a new light fixture in the pool, that was never replaced, still cracked and broken. Makes you question what other services they said they did??? BEWARE In response to your response: This be very clear. You were to replace a broken light. I was promised a new light fixture that works. I'm aware of your door hanger and your multiple attempts to collect monies not owed to you. I consider this harrassment. I have reached out, left voicemails and letters. Just because you come out to a property and turn on a switch doesn't make me responsible for your lack of judgement. No diagnosis was needed. You were aware of what needed to be done. Side note, there is no iaqualink panel inside. It's obvious your company lacks experience with my equipment. I had to get my heater running because your techs didn't get it up and running for the season. Hmmmm, maybe I should have gotten a discount on my spring pool opening. I have nothing more to say to you or your company. I've spread and will continue to spread the word of what your company is about.

We used this company for three seasons. Spending a great deal of money upgrading our pool tile and…read moreconcrete. Of course that project went over budget. During this construction I watched the service guys clean their tools in the standing water of our pool, but when work was completed they charged us an additional $600 to clean the pool! When they mistakingly measured for the metal casing that covered our automatic pool cover we ended up with a very low grade home made aluminum panel that is quite an inconvenience to move when it is necessary to access, as it no longer has access panels. Every year since the new concrete, they have had to re-anchor the tracks for pool cover. Causing additional service fees and forcing us to lower our pool water mid-season, which they charge us for as well. Our cleanings were regular, but all trash from chemicals was left in storage area. Every year they closed I have had to rearrange the tarp and retrieve it from the pool within the first month. They have no regard for our personal property or equipment, tossing it to the side if it is in their way. This is our final season with them, as stated by others we have seen an increase in not only service fees but now trip charges!!

Greg and staff were incredible! They weren't the highest bid nor the lowest bid, but what sold me…read moreis his honesty and integrity! They even take my calls in the evening when I do something stupid and he walks me through how to correct it! Thank you Copper Creek, we love the pool you built for us!

From the owner: Copper Creek Pools is proudly locally owned and operated. Our pools are designed to give you a…read moreperfect backyard escape. Each swimming pool is constructed with the highest quality materials.

Underground leak detection was located quite quickly. Very impressed with the accuracy. The…read moredigging crew found it 4' below right where the markings were! Highly recommended!

We reside in Kennewick, WA, and have hired other companies to dive our pool in the past. This…read morecompany provided outstanding customer service both on the phone, and in person. Most importantly, their skilled diver found the costly leak! Our liner had zero issues, however the diver could hear with a stethoscope that a pipe deep within the patio concrete was gushing water. We are so grateful for this company and their work!

We were looking for a permanent above ground pool, and stopped in here. We worked with Chelsea,…read morewho was awesome. She helped us look at pool options, accessories, chemicals. We purchased a Doughboy. Because of Covid-19 supply chain issues it took a while for delivery; Chelsea was always responsive to our inquiries. There were a couple of warranty issues that she quickly resolved. We highly recommend Chelsea and Pool World.

As a "newbie" to the hot tub world, I had many questions, some doubts and a budget to keep in mind…read more I worked with Lance at the north store and he answered all my questions and showed me several hot tubs in all different price ranges. You can even try out the hot tub if you want. The first year of my ownership I had questions about once a week as I was learning the ropes. I sent pictures and called all the different locations. Every employee spent as much time with me as needed to help me out. If your considering a hot tub, please look this company up and give them a try. I no longer need help, just enjoying soaking.

Nine expensive hot tub covers now in 30 + years and the smartop by leisure concepts has been the…read moregreatest of all by far. The only thing superior is the customer service we got from Leslie, she is a real pleasure, and helpful. Can't say enough good about this cover and this company. I don't know them, and wasn't asked to, or paid for this review. Just want others to know.

From the owner: Smartop spa covers offer a stylish and long-lasting solution to the fading, water-absorption,…read moreweight gain and odor problems of many traditional foam spa covers. Replace an old, failing hot tub cover with Smartop to gain immediate beauty and ease-of-use. You won't find a more durable, stylish or longer-lasting spa cover than Smartop.