If the only person I interacted with today was Sherri, this would be a 1-star review. Thanks to…read moremanagement and other employees, it's not. Thank them for the 5-star review; they earned it. Today I came in to return a $90 car battery charger I hadn't used. My wife's car wouldn't start, and I bought the charger as a backup plan. It turned out the people helping her jump the car weren't attaching the cables correctly; once done right, the battery was fine. Since I didn't need the charger and the receipt didn't list it as non-refundable, I went to return it. I had opened the box only to check the plug type--a reasonable step given the time-sensitive situation with our work schedules and childcare needs. I walked into ACE asking to return the item and was immediately met with a dismissive "NO" from Sherri. Even after I explained it was unused, she was apathetic. She insisted they don't accept returns on that item regardless, telling me, "You're just gonna have to keep what you bought... I'm sure you'll eventually use it." She seemed astounded I'd even ask. Frustrated, I checked my receipt, saw no such policy, and went back in to inquire further. Sherri was visibly annoyed. As a melanated man in my 30s dealing with her combative approach, I couldn't help but wonder if my physical appearance or demographic played into her refusal to provide basic customer service. While I can't factually know her intent, her behavior made that thought unavoidable. At this point, a kind gentleman named Rick stepped in. While Sherri scoffed and dismissed my request to him, Rick actually listened. He took the step Sherri never did: he scanned the item. **It was, in fact, return-eligible.** Rick called for the manager, Josh, who was also reasonable and professional. After I explained the situation, Josh granted the refund. Josh is a fantastic manager and Rick is a remarkable employee who understands empathy. They get 7 stars each, which averages out the 1-star I'd give Sherri to a 5-star total. To the owners: be thankful for Rick and Josh. While Sherri might have thought she was "doing her job," Rick proved she wasn't doing it correctly. If he hadn't stepped in, I would have walked away thinking the store had an unreasonable policy, simply because she didn't bother to check. I'm not looking to retaliate; the business rating is permanent and I don't want to hurt the rest of the team. But Sherri needs to know what her coworkers did differently. Some customers wouldn't have asked for a second opinion--they would have just walked out and left a 1-star review. I'm willing to give her the benefit of the doubt that it was a bad day rather than prejudice, but she needs retraining on how to handle these situations. Thank you to the team members who actually put in the effort to solve my issue and set the right example. This store is fantastic because of people like Rick and Josh.

When attempting to return a flashlight that I bought the day prior and it was not the one I wanted,…read moreI was denied and was told that they don't refund any of their items unless there was something wrong with it when it clearly states on their receipt " We will fix, replace it or refund your purchase, Your receipt is all you need." Very surprising for a company like ACE.

Toms of inventory including things one did know one needs. Nice folks too. If you need something…read moreit's here!

Super helpful and friendly staff. I was so thankful for their help especially when it was so…read moreobvious I was clueless. I only needed something small but I saw that they had a good selection of everything hardware related. This is definitely one of those gems in a community.

Great inventory, and great service The only place as a…read morecontractor to go in Sedona. Unfortunately there are very few options in Sedona This place solves that problem

Day 1: Well, we were told that Ace Hardware would be the place to get our home away from…read morehome Christmas tree, but they didn't carry them! So, we came here, and they HAVE our tree!!! BUT THEY'RE CLOSED!!! How can you be closed when I need a Christmas tree?? Can you smell the pine!!? I sure can, because they're just across that gate! But alas, we shall either have to try again tomorrow, or buy a fake! To be continued... Day 2: They're open and we found our perfect Christmas tree!!! We got great service while in the store! They helped us sort through the trees to find the one we wanted, cut the bottom branches for us, and helped load it up on the truck! The store is calm and everyone inside was very friendly as well!!! Tip: don't forget to stop by the rotating heater!!! If I had my way, I'd buy it right now!

Using Home Depot to find a flooring company lead to no contact and later finding out the place went…read moreout of business. I tried again hoping for a plumber. This resulted in a broken hose bib and a no show followup. Some time later, I ordered some stuff (partial bank and gift card payment) 1 of the items was out of stock and was canceled. The store told me to call the 800 number for the refund. They told me I'd get the entirety of the refund on my bank card. The store called and it had to be done in person. The story changed once I was there and the refund had to be partial bank card and partial gift card. Haven't received the bank card part and the gift card can ONLY be used physically in the store. I can't add it to my online account. Just be sure they have what you order because the refund process is stupid and blatantly self-serving.

Typical Home Depot, but this store had friendly staff that was happy to help. I was in and out in…read moreno time with everything I needed.

We dropped by because a classmate bought some boots here…read more It's a warehouse store, and I had a great time just wandering around and discovering all its unique features. A hardware department, a big feed department (all kinds, do you have horses or cattle?), clothing for men and women, and more. They have trim kits and mufflers for several types of trucks. I didn't find heavy equipment here, but there was a lot to see. If you run a farm or ranch, the inventory could be just what you are looking for. In the clothing department they had everything to look like a cowboy. I don't doubt that genuine cowboys might actually shop here. I saw shirts, jeans, hats, and boots that I would buy for myself. Don't miss it if you can!

The employees seem nice, but Blake, an associate there, blatantly lied to…read moreme about their company policy on price matching before buying an item. When i politely confronted him about the lie, he doubled down and tried to gaslight me about the policy when i had it printed out from their corporate website, and instead of acknowledging this he refused to speak to me any longer. I have had this experience with every TS in arizona so far. They casually lie to you while stealing your money. It's heinous and clearly a corporate leadership issue. I will not be giving my business to people of this insidious nature.

The service is outstanding, had 2 gentlemen assist with loading our generator. No waiting, no…read moreasking. Just plain great customer service. Thank you

* Shopping * Assistance…read more* Checkout * Product quality All of the above were satisfactory and above.