Customer service - 5 Star. Knowledgeable, friendly, accommodating and patient…read more Pricing - Competitive, and offering full service cleaning with battery replacement for my iPhone 5. They restored my iPhone, including screen, tempered glass cover and new battery for a great price! Workmanship - close attention to detail...if anything is not to customer satisfaction, they will be sure to accommodate! Location - Easy to find, and the Market they are located in is full of diverse and unique foods! A fun place to shop around while waiting for your phone repair. Why 4 Star? - What they said would be a 20 minute screen repair and battery replacement, became about a 40 minute job...I had to postpone plans. I live in Crystal, and found them on offer up. Overall, a great place to get phone repaired or find other cool gadgets at a good price.

Got Yelp to remove my last review somehow. They repaired my computer a while back and their idea of…read morea repair was removing a bad piece of memory without replacing it with a new one. My computer was running slower and decided to bring it elsewhere to figure out the issue. BAD service. I have to wonder if they get all their other bad reviews removed to make them look better.

Running a home based business and having computer problems means bringing someone in - but when…read morethat person is Paul, he knew exactly what we needed and made us feel comfortable with his suggestion.

I recently changed from Comcast for my Internet and TV service to USI and Sling-TV. USI had Paul…read moreBurnstein at Gadget Guy MN contact me to walk me through the process. He emailed to find out what I wanted to do in terms of services, recommended all the equipment I needed for WiFi, for my streaming service on TVs. Communications with him were excellent from beginning to the end. When I finally got my services set up, Paul came to set up my router and WiFi, each television set and made sure all my electronic devices like my laptop were functioning. He did a great job of explaining what he was doing, what the equipment was for and patiently answered all my questions. He trained me on using the new services and equipment. He was so considerate of my expenses, he removed the batteries from the equipment I had to return so I could use them. I was totally satisfied with the service he provided and highly recommend him.

2016 review that I should have done ! Excellent work convenient and good prIce. Great customer…read moreservice.

Convenient. Responsive. Efficient. Quality. Fast. Texted…read moreiFly about a broken iPhone 5 screen, got a reply within 30 minutes and had an appointment set for the following day. David was at my door on time and had my phone fixed within 20 minutes. Took my payment via credit card, all while sitting at my dining room table - simple as that. I would highly recommend this super convenient service to anyone.

Took a my gaming pc to Matt and after I told Matt the problems I was having he gave me some advice…read moreabout upgrading some hardware. Matt then installed it for me and I'm back in action. Thanks Matt!

Asked Matt to build our son a gaming computer, and he readily agreed. I did some research on him…read moreand his company, also talked extensively with him on the phone, expressing our guidelines and specific interests, and feeling satisfied with his qualifications we as a family decided to hire him. After a few days he sent us a list of parts to get at a local distributor. we purchased said parts and got the ball rolling. After the build we brought the unit home and it ran for about 1/2 an hour and stopped. We brought it back to him and he had it for about a week , after which I e-mailed him for an update on the fix. there was no reply but the next day he delivered it to our house saying it was fixed. We started it up and nothing......so I e-mailed, many times ( 6 or 7) called his phone....nothing. No reply no answer. I went to a different location and used a land line not in our families name and much to his surprise he answered and I was on the line. After a prolonged discussion about his inability to get the unit fixed he told me he doesn't know anything about " Gaming Computers" and told us he was done with us as customers. No offer of refund and now we have a boat anchor in a box and we are out $1500 + I would NOT recommend him to anyone. He took us for a ride. In reply to Matts reply, we have not had any communication with him since he told us he would not fix the computer. That was almost 2 weeks ago. It's funny that on the day we posted this review he called the police department and told them that we were abusive. Wow!

Just chalk it up to another miserable experience dealing with a cell phone company. I don't know…read morewhich is worse, the mobile phone industry or cable industry. They both love bringing the pain on a daily basis. This particular retailer took it to another level. We bit the bullet and decided to switch carriers. Ugh, how I dreaded doing this since I knew the process would be brutal. My expectations were extremely low, and this location managed to surpass them quite easily. I counted on 2 hours, and we were there for 4. Added bonus, we had to return the next day for an additional 2 hours since they had to troubleshoot something else. I turned in my old phone for a credit and never received it. The sales rep said that it could take 2 months. After 2 months I called Verizon and they couldn't locate my phone. I gave them the tracking number and was told that this location shipped 10 older phones in one box. There was no way for them to tell which phone was mine. To top it off, they never honored my military discount. They said this could take 2 months too. This place is shady. Just make an appointment at one of the main Verizon stores.

Andrew was great! My daughter and I came in about 1.25 hours before close. My daughter's phone…read moretotally would not work. Found out it had water damage. I was way past due for a new phone as well. He got us both upgraded and phones transferred before close. Very patient with us. Thank you!

Jarret is an exceptional team manager and gets five stars. My laptop is happy, which means I am…read morehappy. A while back, I contacted Chipheads for a comparison quote on the replacement of a laptop keyboard and frame after a water spill fried a touchpad. The first place I had visited for a quote was a lovely one-man shop that quoted me $300 minimum for the repair - and that was with full awareness that I'd already purchased my own replacement parts and therefore all cost on his part was purely labor. He also communicated clearly that accessing the keyboard area required moving multiple parts he was not entirely familiar with and laughed that he would have to give me the $2000+ laptop he'd tried to sell me if the repair didn't go well. I left the establishment unconvinced of his capability to fix my also $2000+ design powerhouse that had not left my side since I got her. Enter Chipheads. I contacted via the general email address on the website, outlining the general situation and requesting a quote. Chipheads teammate Scott responded, and the quote he gave was comparable. I then emailed to confirm that I'd ordered the right parts before making the decision to put my laptop basically in the hospital right before I was going to be gone for a full two weeks, so I wouldn't be able to get her back even if the parts were wrong and repairs could not be done. Scott never responded to that email, and I had to leave for my out-of-town event. When I'm home, I rely on my laptop heavily, so dropping off when I'm not occupied with an event is not ideal. When another long event came up on my schedule, I contacted Chipheads again, this time creating a new email thread directing back to the general email address - the previous thread had directed to Scott's email address after we connected. I admit that I was hoping that I would connect with Jarret this time, and I did. He responded not only quickly but also giving me the option of a two-week repair period for less than $200. I'd be occupied with my event for exactly that amount of time anyway, so this was perfect. When I arrived the day before my event started, Jarret was with another guest. Both the impression that the first shop had given me about the delicate nature of my repair and my own experience in tinkering with laptops and electronics in general added to why I specifically waited to speak directly with Jarret given the impression of reliability he gave me in our correspondence. I dropped my laptop off with Jarret the day before my event started. Less than 48 hours later, he called to let me know that my laptop was ready for pickup. That was back in August. I specifically waited to ensure that the laptop was in perfect working order before leaving a review. It's now October. Safe to say, my laptop is in good health. Dropping one star for Scott dropping the ball on communication. Regardless, I'd wholeheartedly recommend Chipheads for your repair and upgrade needs.

I called to hopefully get a quote or know if they are able to solve my computer issue regarding…read moredata recovery. The guy Jared who answered the phone was very rude and unprofessional. He was constantly interrupting me after asking a question and also responding with attitude whenever he spoke. After seeing some of these reviews, I'm glad I called and didn't waste my time going here.

Eden Prairie Branch is super fantastic and I've been using their services for about 10 years. Very…read morepatient and very helpful. Helps with in home office systems. Can't say more positive about them. Note: this is not Geek Squad. If you want Geek Squad type of help, go to Geek Squad, who are good for quick fixes.

The owner of this ComputerFixx branch threatened to sue me if I notify the BBB or leave a negative…read morereview. I originally contacted the Eden Prairie ComputerFixx for help with honoring the 90-service agreement that the West St. Paul ComputerFixx has decided not to honor because I asked them to momentarily control my mouse during a remote service session (please see the review I left for the West St. Paul ComputerFixx that details the bizarre interaction). The Eden Prairie owner said that they cannot honor the commitments of the other store and that they were skeptical of me out of the gate. I replied that if I cannot get the 90-day service guarantee honored, then I have no recourse but to notify the appropriate agencies and share my experience with the public forum. To this, he wrote "I do have a lawyer and I don't mind pursing a defamation suit" and "I withdraw any services I offered and you are never welcome in my Eden Prairie location" and "Any further communication is unwelcome from you, that's my only warning." In short, the experience with both ComputerFixx branches was dysfunctional and abusive.

I brought my laptop here because the sound stopped working…read more I received information on it in a timely manner. The best advice I got from Alex was to get a new laptop because the cost of further investigating the motherboard wasn't worth it. I can't argue with that, I had a low end Dell and any repair over $100 would have been overkill for my laptop. You get what you pay for I guess. I gave them an extra star for having a nice selection on hand and for giving me their honest opinions on laptops based on what I needed. Will be buying from these guys again.

great service! finished working on my laptop very quickly and cleaned the computer as well with no…read moreextra charge. friendly service and quality work