Great visit. Came in to return an Amazon item. Scanned my return code on the self service kiosk…read more Packaged my return up in the cellophane bag provided at the store. Affixed the return label to my return in the cellophane bag. Walked my packaged and labeled return to the front counter, ahead of the long customer line, and placed in the returns bin next to the counter. All of this done in 3-4mins. Excellent visit. They have postal boxes for rent here. They also have wide format and construction plans/blueprints printing at this great location.

I went in to return two Amazon items. For one, I had already packaged it and printed the label…read moremyself. For the other, I used the QR code option where the store prints and packages it for you. I only received one receipt, but I assumed it was because of the difference in return methods, so I didn't think much of it at the time. A few days later, I noticed I had only received a refund for one item--the one where they scanned the QR code and packaged it. I called the store to check on the second return. The person I spoke with was kind, but I felt like I wasn't getting a clear answer. She advised me to file a claim with UPS, which I did, only to find out that there was no record of the package at all--it had never been scanned into the system. That tells me the package was likely misplaced before it ever left the store. Also no manager was able to help with this situation which is frustrating because I did what I was supposed to do, drop off at a UPS store. I understand mistakes happen, but I was ultimately told there was nothing they could do and that I should contact Amazon for a refund. I hope the store takes extra care to ensure that all returns are properly scanned and that every customer receives a receipt for each package, regardless of the return method. It might also help to have more staff because every time I visit, there are usually only two employees working with a long line, which might be the reason my package was not properly taken care of. RESPONSE TO "OWNER": I dropped off two return packages at your location on the same day but only received a receipt for one of them. The tracking number I provided was the one I received -- for the package that was scanned and returned properly. The second package was never scanned, and I was never given a receipt for it. That's precisely the issue. I did everything I was supposed to do: I brought both packages to your store and handed them over at the counter. So if one package was processed and the other was not, that indicates it was misplaced at your location -- not an error on my part. I even asked if the cameras could be checked, but was told that wasn't possible. I don't need a receipt thanks to Amazon solving the issue and being able to refund me the money that was due to your fault, UPS. It's important to recognize that this was not a case of an incorrect tracking number or failure to drop off the package. The mistake happened after I left it in your care. The owner changed their response twice to my review -- the first was unbelievably rude and inconsiderate, and while I appreciate the second response being a bit more respectful, I can't help but find it unprofessional that two people responded so differently to my negative experience at this UPS store.

Normally I wouldn't write a review for the postal service…read more But standing in line allows the opportunity. Can my package get to where it's going? Winning Am I paying fair price? Winning Can I buy boxes and tape? Winning (sometimes they'll give you complimentary tape but this is not common practice) Oops, I forgot a birthday card. Winning & added a postal money order. If the post office is demolished, so will your wallets. *Postal annex- ripoff Supposed to annex was charging $45 post office charge $29. HOT TIP: There's a full parking lot on the back and the side which reads no parking but you actually can park there there's just no money to repaint the signage

For some reason, a lot of packages are "opened" when you receive them, and items are missing, they…read morelost a Cell Phone, and some Pandora Jewelry, amongst other items. So apparently, it's a gamble sending your mail here, but I stuck around because it only happened a few times. But recently, I was late for my anual renewal payment (I was away on a work conference and was late 5 days) and I was told by the staff that they had "Returned to sender" all of my mail from the days I missed my payment. But unfortunately, they were not Returned to sender. It was a hassle, I had to dispute these purchases because the businesses wouldn't help me, obviously! because my packages were Signed "as received" and they had proof of delivery, and absolutely not their fault. There is also no proof that they were returned to sender at all. Last activity on my tracking numbers is Delivered, signed by: Romo. It really sucks that a US Post Office is keeping packages.

Probably one of the shittiest customer's experiences I've had. My car was over 3 hours late and I…read moregot little to no communication from sunrise express. Car was not even dropped off near me. Had to call an Uber to pick it up. Would never use this service again, it was a nightmare and the dispatcher was unhelpful. Would give it 0 stars if I could

Please dont waste you valuable time when it comes to the company! we went to this company with cash…read morein hand regarding purchasing a trip that was advertised to me and my family. When going to complete the transaction we where then told that there was a 3.5% charge that was going to be input into the pricing due to processing fees. when trying to explain to the rep/manager in charge Solita C Hines she explained to me that the advertising did not have the fine print of the pricing but that the company tells you verbally. ! Unfortunately, we had input trust and time into this company by taking time off for work and making arrangements to experience this trip. There was no resolutions for the inconvenience i feel like this company takes advantage of people that are looking to experience a trip that is affordable but then charges hidden fees on the side verbally. this is completely unacceptable, Complaints when be initiated and followed up within time due to the issues

I come here for business and Carlos is a great employee here. Always very helpful and fast. This…read morelocation is easily accessible from the 805.

I had a great positive experience this morning at this location establish is nice clean and…read moreorganised customer service was definitely acceptable and welcoming

MARLO @Office Depot at the National City location was so very appreciated with his OUTSTANDING…read moreCustomer Service. His expert service and advice was very helpful and friendly. I highly recommend doing all your business administrative needs with this young man. I had some court documents that needed copies and scanning. These are official certified (raised stamp and wet signature) documents. It was important for me to ensure the best reproduction quality for my permanent records. I truly believe Office Depot should promote this guy to Manage that section. Thank you, Marlo. BRAVO JOB WELL DONE My RATING is MARLO @Office Depot at the National City location was so very appreciated with his OUTSTANDING Customer Service. His expert service and advice was very helpful and friendly. I highly recommend doing all your business administrative needs with this young man. I had some court documents that needed copies and scanning. These are official certified (raised stamp and wet signature) documents. It was important for me to ensure the best reproduction quality for my permanent records. I truly believe Office Depot should promote this guy to Manage that section. Thank you, Marlo. BRAVO JOB WELL DONE My RATING is

Today's visit didn't go so well as my visit to buy my business cards…read more I wanted a simple inexpensive card case tme had 1 but not what I was looking for. So the search continues.

It was my first time ever sending packages out and Alex was very helpful and kind!…read more This is a great location with great employees! Love this UPS store they are very reliable especially Alex :) thank you! Big shout to him!!!

IRIS the account manager at the time was having a bad day when I arrived. She was arguing with a…read morecustomer upon my entrance to the store, saying they were wrong about something. When it came to my turn, I showed her my prepaid shipping label with the barcode to scan. Everytime I have shipped a package they scan my label and it prints out with their label printer. She insisted that this could not be done and I was required to print the label and pay $3. I had to ship the package so I did it after we argued back and forth for a few minutes. She made this a horrible experience, will not be returning to this location. And I will be calling corporate as well. Thanks IRIS.

Always a pleasure coming in here! Everyone is so helpful and prices are decent for downtown area…read more Never really any wait. Parking very accessible too.

Be careful here. Staff are not helpful and they are too expensive…read more They charge $1 a stamp (instead of .72 per stamp). They sold my mother 100 stamps for a tidy profit of $24. They did not tell her they were charging more per stamp. I asked if she could return them and they said no.

Great customer service! Very helpful and kind clean units and facility easy access to units hand…read morecarts

I have rented space here for years now. I have no prior experience in storage rental, so i dont…read moreknow how to judge in reference to other companies. I can say that in the time i have been here i have always been treated well. Courteous and friendly. As far as being secure... i left my storage unlocked one day and got a call the next day about it.

Reliable service. We never had problems with any of our boxes. Their new driver/pick up guy Ferie…read moreis very courteous and professional! Highly recommended!

On time and packaged delivered intact! Customer service is good…read more Will do business again.

Top notch service from a top notch crew. Friendly knowledgeable staff who know their packing and…read moreshipping services! I take all my shipping, packing, printing, needs here. The sisters Debbie and Heidi go out of their way for their clients and it shows. This location is well worth many repeat visits!

Postal Annex in Otay Ranch is one of those local businesses I genuinely enjoy supporting. The…read morecustomer service is always outstanding--friendly, helpful, and professional. They go above and beyond to offer options and alternatives that often end up saving you money, which says a lot about how much they care about their customers. The shop is run by two sisters who opened it about 3-4 years ago, and I've been coming here since day one. In all that time, I've never had a single bad experience. They usually have enough staff to keep the line moving quickly, even during busier hours, which is a huge plus. They offer a wide variety of services--shipping, mailing, passport photos, fingerprinting, faxing, and more. They even carry a great selection of unique products and gifts that you won't find elsewhere. Whether you're sending a package, needing official documents processed, or just stopping by for a quick errand, this place makes it easy and pleasant. I highly recommend Postal Annex Eastlake for all your shipping, mailing, and document service needs. Local businesses like this are worth supporting!