I work for a fabricator on the Olympic Peninsula and regularly send clients to the various…read morewarehouses in the Seattle/Kent area. I always hear good feedback about the customer service that they receive at Cosmos but today I had a client gushing about how helpful, knowledgeable and patient Marisa was when she came in to look at slabs. Cosmos has a great line of products and prices but it's their customer service that makes them stand out.

DON'T WALK RUN AS FAST AS YOU CAN AWAY FROM COSMOS SURFACES!!!…read moreCosmos has the absolute worst customer service I've ever encountered, and they do not back up their products. Unfortunately, Cosmos was recommended to me by our fabricator. A recommendation he now regrets and will never make again. I fell in love with the Phoenix Blue quartzite and purchased 2 slabs for over 5400.00. When the countertops were installed, I noticed immediately that the finish is not consistent and the stone chips incredibly easy. According to the fabricator the finish from the factory does not look like it was done correctly. It looks like parts are polished and others are leathered. Ashish from Cosmos agreed to come to our house to look at the stone with our fabricator. Upon inspecting the stone very closely Ashish said to both of us that he has never seen anything like this and will make this right. After weeks of contacting Ashish via phone and email we were finally told sorry Cosmos is not going to do anything. It's your fault for picking the stone and your fabricators fault for not catching the problems with the stone within 2 weeks of delivery. I then emailed Ashish directly and asked him to call me. He did not have the guts to call me and instead sicked his receptionist on me, Crissy or Chis was her name. She relayed the same message to me. Needless to say, I was not happy the receptionist calling me when I asked for the manager to call me and her lack of customer service. My husband and I made a trip to Cosmos that afternoon to talk to Ashish in person. Crissy or Chris greeted us at the door with ice cream stuffed in her mouth. She ran and got Ashish for us. We explained who and why we were there. Ashish flat our denied telling me and the fabricator that he would make this right. I pushed back and said I was right there and heard you say it. He then relented and admitted to both of us that he did indeed say it, but his corporate office will not honor what he promised. Then Crissy/Chris jumped in and said it's all on your fabricator, the stone's finish should have been caught within 2 weeks. I responded with I don't want to talk to you I want to talk to the manager. We then asked for another email to be sent to the corporate office and to copy us in. Ashish did do that but gave no real details, so I replied all with details. I got a call shortly after hitting send from an angry Ashish telling me not to contact him again and to deal with corporate. It's now been 2 months with no response from corporate or the warranty department. I've emailed the CEO with no response as well. A few weeks ago, Ashish had his bulldog Crissy/Chris call the fabricator to say they would give us a 1000.00 credit. When asked for something in writing it's been radio silence. We are now purchasing 2 new slabs from a reputable company, and the fabricator is removing the counters and will install new ones after they have been refabricated. So, we are out over 5400.00 and the fabricator is doing twice the work for no extra money. My next steps are to file complaints with the states of Utah and Washington. Run away from Cosmos!! Part 2 ... Two days after posting this review to the SLC office I received a call from Crissy/Chris yelling that she had just read my review. She continued on with "I was never mean to you and can't believe one woman would degrade another woman." She then hung up on me before I could say a word. Had this been any other company but Cosmos Surfaces I would have been shocked. Such wonderful customer service they have...NOT!!!!!!!!!!!!!!!!

The BEST place to get all your flooring needs! I am working on a large house flip project with my…read moresister and the employees here are fantastic! Everyone goes the extra mile! The selection and pricing is great! The bathrooms are clean (ladies you know this is important). There is one motorized cart which is great for cruising around if you have back/knee issues. We want to give a shout out to Michelle and Brenda! Both are super friendly and patient with us as we pushed the store closing time more than once. Lol Larry was our point man and he got our project cart started for us and answered any questions we had and made great recommendations too. German was there anytime we asked for something. And the Pro Desk is top notch! David was friendly and well organized going above and beyond for us. Ivan (pro desk manager) was incredible too! They run a cohesive unit and everyone works so well together. We were impressed!

This is the second occasion that I've had to shop at this business and both times have been…read moregratifying. On the first occasion, two years ago, we selected our flooring (LVP) wood pattern. Price was excellent and although this store did not have sufficient stock, they brought in the balance the next day and we had on-time delivery to our home. This time I visited with my contractor to select new large format polished tile for our new shower remodel. Finding the tile was difficult only because of the large variety of choices! I had some issues with finding the flooring tile for the shower; however, Jaimee walked the two of us through the options and showed us the massive wall of selections that would provide us with the match or contrast options and the many shape options, too. It was as if she not only knew everything about my concerns (which she did), but she provided suggestions and answered all my questions showing her knowledge and experience and did it all with professionalism and courtesy - attributes not always found in retail establishments these days. Jaimee - thank you. And Floor & Decor - great facility and great people.

We worked with Vanessa PONCE this morning in your Kent WA showroom and want to say that she was…read moremore informative than anyone we've worked with so far, very professional, very poised, very knowledgeable, and we enjoyed that she showed some interest in who we are and what we are doing. I would recommend her to be because she seems very bright and passionate about helping people like us make choices. She also seemed skilled in her design abilities, confirming things that we had heard from others in our journey to choose a countertop Thank you Cathy MacKay, Bellingham, Washington,Bellingham, Washington, August 6, 2026

Our experience at MSI was excellent. My wife and I were looking at countertops for our new home…read more Vanessa Ponce guided us through all the samples. She was personable, professional, and very knowledgeable. It was truly a pleasure having her to assist us through a challenging project. We give MSI and Vanessa five stars.

We replaced our granite countertops with quartz from Sanyuan. I am very pleased with the outcome -…read morethey were competitively affordable and the installation process was a dream. The installation team was so kind and cleaned up after themselves each day. We love our new countertops and kitchen island. My only feedback was that the invoicing was super scary because of all the disclaimers they put in there to protect themselves against dissatisfaction. It made me a bit weary at first but they really came through in their execution. I would buy from them again and would recommend in a heartbeat.

I made a big mistake to remodeling my kitchen here and paid almost $20,000. Amy will try to make…read moremoney from you as she can , she is scammer. They will ask you to pay a mistake that's they created. They did crack the sink during installation but Amy give me an excuses that due to cold weather the sink crack, I leave the sink inside of my house and alway warm so this is really ridiculous. I have photos after installation with big crack on sink. Now, Amy ask me to pay the labor $750 + tax + materials to install the new sink. I already paid some mistake that they created before but this issue I won't pay for this ridiculous request again. I am so regret to invest my money here. STAY AWAY from Amy and this company if you don't want to regret like me at the end.

I unfortunately cannot recommend this group in any way, shape or form. They are disorganized,…read moredeceitful, unprofessional and incredibly difficult to work with. We ordered several pieces for a bathroom remodel over a month ago after an incredibly uninspiring visit to the show room where we felt like we were inconveniencing the staff by asking for help and guidance. We selected our elements and purchased them and were told it would be 3 to 5 weeks for some pieces to arrive which aligned with our renovation timeline. Now we are already past that time and we are told it will still be another three weeks for the final elements to arrive in their warehouse, let alone get to our home. I was forced to purchase some pieces elsewhere (which will be at my home less than 8 business days after ordering and now that I did so the delayed pieces havw mysteriously shipped incurring a 25 percent restocking fee. Bear in mind they will wont even arrive at their warehouse for two more weeks and I am expected to pay an additional delivery fee they never disclosed. If you are absolutely desperate to see an honestly small and unimpressive display of a few Kohler pieces by all means feel free to visit this shop but if you are interested in actually having the pieces arrive without a headache or delay, buy them somewhere else. If you have absolutely no other option then definitely work with anyone there except Kim Stranger and certainly take nothing she says as the truth. Look through the rest of the reviews here and other places, it's obvious that this is their default modus operandi and choose somewhere else.

Hit and miss store. They had a good display of toilets and bidets and also some ready bathrooms. I…read morewent here 4 times to lock in bathtub, sink and toilet with bidet. Only one of the times I got good service. Other times it felt like they didn't care to sell anything. Getting parts was hard and they couldn't tell me when I could get them. I went to fergusson on NE 20th st and got better service.

I just collaborated with Ray on my second Dunn Lumber order this year. His positive attitude, deep…read morelistening, problem solving, clear knowledge of Dunn's products, and simply excellent service remind me why my wife, Margaret, and I have been collaborating with Dunn Lumber on five home renovations over 35 years at Mercer Island, Lake Cushman, and now Dash Point. During our two collaborations, Ray and Dunn Lumber live Dunn Values: * Quality Materials: 100% of the products the Dunn Lumber team selected for the first delivery to our home were usable and high quality! Rarely so from either Home Depot or Lowes. * Trusted Advice: Ray educated me on my options swiftly and succinctly. The right products arrived on schedule later in the week! * Customer Commitment: Dunn Lumber is dedicated to providing a "square deal" to both customers and employees, as promised by Albert Dunn in 1907. Ray has the judgment, discretion, and authority to help me out with fair and reasonable product pricing and delivery based on our first order, despite our second order's lower quantity. That nurtures our existing loyalty my friends! * Family-Owned Legacy: In Ray, Dunn's 5-generation legacy continues...one delighted (and repeat) customer at a time!! My heartfelt gratitude to Ray Negrin, CEO Mike Dunn, and the entire Dunn family team! I look forward to our next Dunn Lumber collaboration where, on renovation number six, Margaret and I create more regenerative living - aligned with nature and the logic of life - in the built environment. Cheers, Captain David Gallimore Avid home renovator and regenerative life, leadership, and business coach helping navigate purpose-driven leaders to a more beautiful, bold, regenerative future for all generations!

i usually come here to buy my last minute parts or tools i need and one of the workers Shaylee…read moreMclavey did nothing but harass my family and was putting customere on social media slandering our family, good job Dunn Lumber. yall just let anybody work here. I will be filing a civil suit against your company for allowing harrasment and post of defamation and slander being done while shes on the clock. DO NOT COME TO THIS LOCATION THEY WILL GET YOUR INFORMATION AND POST YOU ON SOCIAL MEDIA.

Very professional service, great communication, and efficient! We are very pleased with Global…read moreGranite's work installing our new countertop.

Stunning and meticulous attention to details, exactly as I envisioned. Fabricated my bath vanity…read moreand tub surround, kitchen counters, table and sill...and replaced an antique table top for me, just because... Outstanding communication/customer service, went above/beyond to make sure I was a happy customer--Highly recommend.

When Tierra Sol went down and I found out that Arizona Tile was BLESSED to receive one of my…read morefavorite Rep's (Norm Hart ) and that One of my other Favorite Reps from another CO. (Peter Jones) went to AZT, I had t go and check it out. AZT had an open house which I went to. So impressed with the selection that they had and not only that the people that work there were all so friendly and knowledgeable. I have had the BEST customer service from AZT!!! They are Very Cost Effective and go over the top on service. Thank you, AZT for all that you do!!!

We've used Arizona Tile throughout our home and have always been very happy with the product. We…read morevisited their showroom today and it's beautiful! Shawn was awesome, and we will work with him on our future projects.