Horrible customer service coupled with substandard salon services! Avoid at all cost! I think cost cutters across all branches compete among themselves to see who can earn the badge of most disgusting service provider. This ons in Ashland should be up there winning that badge! read more

I'm surprised by the negative comments here. I really enjoy my visits to Cost Cutters! The women are always easy going and fun to talk to, and the place has an agreeable atmosphere which one doesn't often find in salons. Prices are good and the appointments run on time. If you really want to look as if you've had your hair done on Newbury Street, you probably should go there, but I'm very happy with Cost Cutters. read more

The worst cut I've had in my life! Arrogant and ignorant staff! I had a second cut the next day and the stylist couldn't believe I had a haircut!! read more

My boyfriend went in yesterday to get a hair cut. Whoever did it didn't even attempt to ask how he wanted it and how he wore it. He started telling her but needless to say she didn't listen or care. It looks like a blind person cut it. Yeah, you get what you pay for but come on lady. How do you take pride in your work letting someone leave your salon looking they way he did? Now he has to wait a few weeks and wear a hat before he try's to get it shaped and styled. Thank you to whoever attempted to cut and and costing him more money. Bravo. You don't even deserve 1 star!! read more

Best haircut I've ever had. I've been coming the past few years after my mother suggested it to me while I was visiting. Now I drive from New York City just to get my hair cut by Michelle. Seriously! She cuts hair better than anyone I've ever been to. The salon is clean and I am in and out in 45 minutes, always leaving very happy with my hair cut! Thank you Michelle!!! read more

They should remove the sign for walk ins as they never take walk ins...I went in for a quick eyebrow wax and they said they are fully booked. The store however was empty and an eyebrow wax would have literally taken 3 -4 minutes... the same thing happened the last time I went when they said they are not taking walk ins... they should remove the sign for "walk ins" welcome! read more

Well, I loved my haircut, done by I think Sara. She listened well to exactly I wanted. She was pleasant and professional. what I didn't like about the store is making appts. On line only. I needed to call on my way to say I might be a few minutes late, but had no # to call. Bad feature. read more

Used the app to set appt for hair cut one day (24 hours) in advance. App confirmed appt that morning. Store called me at the time of my appt (I was in the parking lot) ready to go into the store. Said they wanted to reschedule for another day. I Said no..... had to wait 45 minutes. But got hair cut. The lack of communication and customer service is disappointing. Even in these covid times a little communication and customer service could go along way. Why not have someone at the store or the app alert the customer an hour ahead of time that the appt needs to change? Why do these stores feel like they need to take on additional walk in appts when they have set appts? Seems to me it's lack of supervision or someone on site that cares. the owner of the store is (a and I quote the store employee) NEVER here. read more

This used to be pretty decent but I guess when you leave kids in charge it all goes to hell. At 7:45 it's lights out when they are supposed to be open. I wanted to buy shampoo and the guy behind me wanted to make an appointment. Guess what? No can do because for us folks that work late, we are at the mercy of kids who want to go home early. I'll pay the stupid amount of money for shampoo at my salon - never coming back here again read more

I had an appointment for a kid's haircut but we waited for 45 minutes before they took us in. Meanwhile, there were others who came in much later than us and they were taken in sooner. What is the point of having pre-booked appointments if customers are picked randomly to service first? Also, what criteria did they use to pick who to take first? It seems discriminatory to me. read more

I've been in here several times, and always had great service. It angers me to see so many people yelling at the staff here because the app screwed up their appt or they booked it wrong etc. They have zero control over that and especially during these covid times they are doing everything they can to give everyone service as well as cleaning in between each client. I've watched people show up late for their appt times then get mad at the girls for not being able to take them. People need to have a little bit of patience and kindness read more

I've been going for years. I go because it's a reasonable price and it's local. BUT... ^ you don't get quality (but again reasonably priced - my choice). Many times I've had to go back the next day to have another hairstylist fix my hair. ^ you don't get customer service. The girl at the cash register will barely look up to talk to you. Very few hairdressers even smile. I call ahead and are told to come right over - only to wait and have them take other people ahead of me. Today I called ahead and she said come over and just hung up. I had to call back to give my name, then I got there and waited and then another person walked in and was taken 1st. Why tell me to come right over and waste my time. ^ the salon cosmetically needs an update - it hasn't changed since it opened. The deciding factor - the customer service sucks. I'm done. If you want someone to give you bad attitude and a not so great haircut - run right over to cost cutters Ashland and wait for it.... read more

UNhappy. Supercuts always has long lines. So I thought for my son'scut we would try this place. Well, they tell me there is no wait. So I put my name in for 15 minutes (the time it would take me to arrive) So we arrive, they complain I gave them my name instead of his... then we proceed to wait for 40 minutes and they served a few people who came in after us. Finally when we got up to leave, they said, oh wait, we meant to call you next. No thanks. Never again. At least supercuts takes and keeps appointments. read more

Just...no. I'm trying to think of the best way to explain why I don't like it here and I think it comes down to most of the stylists just look like they don't want to be there. It's not a happy environment. I've never had a great experience here, but I can't go here again after the last experience I had with my daughter. The stylist was so rude and made my daughter feel bad about herself. Not to mention I have to take her somewhere else to get a better cut now. Maybe it's a good place for a man's haircut? But I can't say you should go there for a woman's or children's cut. read more

Went in for the first time and I like it. Friendly people and huge space. BTW, they have play area section for kids if you want to go in with your kid. read more

I have been going to cost cutters for a very long time now and I have never gotten an amazing cut, they weren't too bad, though. But the haircut that I got yesterday was absolutely horrific. The women did not do what I asked. I asked to only cut one inch off my hair and she did two! And I asked for only layers in the back, and she did long layers in the back and very short layers ONLY on the left side of my head?! When did I ask for that! It honestly looks like a toddler cut my hair. I hate sounding so mean, but my haircut is so bad that I have gotten a lot comments on it and how it looks so weird and uneven and it is just the first day wearing it outside the house. After being a loyal customer for almost 6 years, I can now say that I will never, ever be coming back again. I look like a freak show! So embarrassing! Take pride in your work, it is your job, not a childs play station! read more

Terrible service. I went in about a half hour before they closed, to get a haircut, and they told me they were not accepting anyone else. Which would have been fine, if they were busy. There was one person in there getting a haircut and two other barbers just standing around. Will not be returning. read more

Never again. took my daughter there to get a haircut when I got home I realized it wasn't even. called them they told me to come back they would fix it had a different woman got home and it's still not even but can't have it fixed by anyone now cause it's already shorter then we wanted it cause they keep screwing up. read more

Friendly atmosphere, no wait for stylist Nikki-a knowledgeable, friendly and best of all, for one who is not comfortable sitting in front of a mirror for any longer than necessary, efficient. Keep up the good work! Thanks read more

I want to thank the manager and staff for donating their time to cut my clients hair. Mathew a 8 year old boy and his mom have been homeless and in a shelter. They hadn't had a hair cut in some time. Without hesitation Nina and her staff volunteered to cut their hair. What a kind and giving salon! read more

Stopped in for a cut today on a whim, because I hadn't cut my hair in months and it was driving me crazy. Becca did my hair and it came out great! $15.95 for a haircut that looks as good, if not better, than what I've paid $50 for! read more

I have been going to Cost Cutters for a handful of years, currently the Ashland salon. I can't say enough about Annie..she colors and cuts my hair and each time my experience has been super. She's a top notch professional. Also, all the staff are great, friendly and from my observations, have such a nice rapport with the clients. Keep up the great job ladies! read more

This cost cutters has a train table and is very patient with the presence of my three young boys. Michele is my favorite stylist for cutting their hair but Nikki and Jill(?) also do a good job. It's location is super convenient and all the women who work there seem quite nice. read more

The nicest crew of hairdresser's and they are all very professional and it has a wonderful happy enviroment.Great cut's and color I have been going since they just opened and never had a problem. Now my husband goes and my grandchildren for haircut's.Price is right and better than some or the fancy salon's in metro west. read more