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    Costco

    3.6 (161 reviews)
    Open 10:00 am - 6:00 pm
    Updated over 3 months ago

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    Erica E.

    How can one not love Costco and all of its greatness?! The store itself is great, but this review is more about the food court tbqh. In a household of 2 (and a dog), we don't shop at Costco often beyond a few household needs, but when we do there are some great options. I usually like to buy items such as toilet paper, paper towels and drinks here, but find that my shopping experiences are a bit limited. When I do visit, it's usually for the food court. Greedy? Perhaps. It wouldn't be the first time that I've been called that and in this food court, it's quite true. As much as I consider myself a foodie with a 'fine palate', I will never turn down a piece of pizza and/or (hopefully both) a hot dog, okay? And with the insanely well-priced menu available at the Costco food court, I always want both. You can go in there with $10 and feed 5 people, I swear! Like Jesus and those 7 loaves of bread and pieces of fish okay? This Costco offers self-order stations which made it super smooth. I was feeling like a baller and decided, why the hell not? Let's ball out. I opted for a slice of pepperoni pizza, a hot dog and a drink. I think I paid $4. FOUR DOLLARS USD. Unbelievable. As I waited for my food I took a seat close to the window that showcased some of the hot food and pretty much drooled while I sat. It was calling my name! Less than 10 minutes later, my number was called out and my food ready for pickup. I am trying to limit my caffeine so I only had the option of Mountain Dew or Starry (or both? Totally don't remember) and it was obvious that they needed to be refilled based on how they were coming out and how it almost tasted like water - yuck. It was a sign that I shouldn't be drinking soda. But my food?! Exceptional. The pizza slices are huge and so flavorful. Perfectly greasy, topped with tons of cheese and toppings - yumm! The hot dogs are huge and when topped with your fave ingredients (I like mine with ketchup, mustard, and relish), they always hit the spot. I considered taking my food to the car but, nope. I decided to sit right down at a table and dig in as I browsed on my phone a bit. Each bite was better than the last, especially at the price I paid. All-in-all, whether you're shopping or simply stopping in for a quick, cheap bite to eat, Costco is worth the trip!

    10/23 Failed purity tests - not 100% Honey
    Georgia B.

    Saddens me to lower my ratings for Costco as a long time customer. Last couple of years, their service level declined while they increased the membership fees. I've been an executive member for decades and it's $120/yr now. While I appreciate some new items towards healthier foods, much of their merchandise quality have declined. It's unrealistic to expect the retailer to quality check everything they sell. However, I do expect what they sell are real / authentic AND their merchants to manage manufacturers / suppliers to at least an average quality. Today, I returned a jar of local honey I bought a couple of days ago after determining that it's highly likely it's NOT pure raw honey as advertised. With more allergies this season, I bought a jar of local (Georgia Honey Farm, a woman owned business) raw honey to boost my immune system. When I got home, I tested it for its purity. It failed not one but several tests...the water (see my pic), match stick, microwave/stove top and heated stainless steel tests. Disappointing that Costco is selling honey that is not as advertised! Honey is one of the most faked foods in the world. It's a simple math...there's more honey on shelves than the amount possible for bees to make. It's bad enough I was sold a fake product and took additional time to return this fake-honey, but the customer service was despicable! I notified the associate processing my return of, the item not being authentic honey and Costco should consider taking it off the shelf. Next thing I know is that her manager came over with hostility stating "we're not going to take it off the shelf because one customer didn't like it". Fair enough, but I didn't say I did not like it! I said, it's a fake product! I do NOT expect this associate nor store associates to have that level of authority. I DO expect the store associates to forward their customer feedback to the store manager to notify relevant regional and/or corporate units responsible for merchandising. Apparently, this supervisor wants to continue to sell fake items and put words in my mouth. Her approach was entirely dismissive and hostile. In the least, they should flag it and request a review rather than continuing to sell a known / suspected fake-honey. After all, it's in Costco's interest to listen to its customers and maintain their branding. Not so much today...hopefully it's just these 2 people rather than the store, regional and corporate practice. It is a failure on multiple levels including not educating their associates on appropriate costumer service periodt! No good deed... In case y'all are interested, here's how you tell honey Is pure. A drop of pure honey on your thumb will stay in one place. A drop of pure honey placed in a glass of water will drop to the bottom and will not dissolve. A matchstick dipped in pure honey will still be able to ignite when struck. When mixed with a few drops of vinegar essence, pure honey will not foam. When heated on a stove top / microwave, pure honey will caramelize quickly and it will not foam up. Pure honey tends to crystalize over time.

    I gave in and spent my whole paycheck at Costco on a new VitaMix
    Karen G.

    I enjoy going to this Costco at Cumberland Mall because the store is easy to navigate through to get my items. The staff is always very helpful and friendly despite the short staid and overwhelming crowds. Unfortunately, I've seen a reduction in health foods such as mixed greens and flax seeds. The lack of the styles of foods interferes with my 2023 vegan goals.LOL Customer Service was soo busy today and still Tony (who helped me with a new credit card and Mina (or Nina- Blonde-haired Latino woman) who got me my rebate store credit were both patient. Great customer service team!

    Costco on a Friday night
    Gregory C.

    Costco has a lot to offer for locals at the Cumberland area. The gas alone is the best deal around town. But it's the fresh produce, meats, and frozen foods that keep me coming back. If you are hungry, can't beat the $1.50 hot dog and soda. I'm the hot dog franks are advertised as 100 percent all beef. And they are really tasty. Parking can be a slog especially on busy days like Friday, Saturday, and Sunday. If you can't swing it during a Wednesday or Thursday, I've had good success getting in and out.

    Kiah R.

    This Costco is very well stocked\, they always have everything I need. Sometimes they run out of the little brownies because everyone buys them when they see them but they will return in about a week afterwards. There's plenty of parking, only place that is a complaint is the gas area, this is my least favorite costco to get gas at because of how the entrance for gas is set up.

    I bought gorilla dump cart and the box was all taped up from someone who didn't want it and returned it. It's was bulging out and tape was everywhere. I didn't buy Items to come in used by other people Very disappointed with Costco If I knew that I would go get it brand new in the store but I didn't have a way to get it home therefore I had to buy it online Don't trust to buy it online now

    Trading by Gastraval Spanish Paella
    Jose R.

    Costco! Stupendous! I've paid high $$$ in this town to enjoy an authentic paella . . . Now, I can truly enjoy it en mi casa for a fraction of the cost. Bravo!

    Amazing!
    Kameetrice F.

    What's not to love about this store? I don't shop here often since I am only responsible for care of myself. However, when I do, I always have an enjoyable experience. During my most recent visit I went around 5pm and had the pleasure of sampling several items. They were even doing a demo for Vitamix! I am a huge believer in advertisement through sampling. Costco has nailed the process down. You try something and end up buying what you did not even know you wanted or needed. The store is always clean and seems to always have sufficient staff and products. More often than not, you find that the products for sale are a great value. For example, I found some amazing grain free granola bars for 16 bucks for 13 bars. The exact same product is on sale at amazon for $25! Another example is I purchased this massive size bag of blueberries for !10! If you have the storage to stock up on items you use often, Costco is the store for your needs!

    Samples and groceries!!!
    Charlei T.

    Not sure how you can't like Costco. Free samples, bulk items and discount petro! This is truly a one stop shop. Great for peppers and large families. Of course it gets busy but cashiers do an amazing job at getting everyone through the line.

    Another reason to buy gas at Costco! Top tier  read more about it!

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    Good customer service! I have not had any problems. For the most part, I have had pretty cool customer service.

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    Page 1 of 5

    Ask the Community - Costco

    Review Highlights - Costco

    My only gripe is parking, but being within such close proximity to Cumberland Mall it's to be expected.

    Mentioned in 15 reviews

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    Helen Frushtick Furs

    Helen Frushtick Furs

    2.7
    (19 reviews)
    1.1 mi

    I had a full length mink coat there for them to try to sell, but while I was out of town several…read moremonths ago, they notified me that I had to pick my coat up the next day because they were closing shop. I contacted them, but they have not returned my call and I have done so again to the young man who worked there, but either he changed his number or has blocked me. Essentially, I feel that they have stolen my coat because they are intentionally avoiding a discussion about either returning the full length fur that's worth several thousand dollars to me or paying me for it. If you read this and know anything about how I can contact them please let me know, and I would greatly appreciate it. Thank you!

    I had the misfortune of dealing with this evil woman at their booth at Scott's Antique Market. I…read moretried on a gorgeous coat but unfortunately the design accentuated the fact that I have a concave chest from a double mastectomy. She kept telling me "no one else would notice" but my response is that, "i notice". It matters how I feel in my clothing. I have several other furs that fit great but she argued that "all furs have darts" as if I have no idea what my own coats look like. She didn't even offer to have me try on a different t style....She just became combative even after I shared that I have cancer and proceeded to become offensive. When I politely warned her that the was being offensive she literally told me that I hadn't seen offensive yet because she was holding her tongue! I said I was so thankful to see her true colors before letting her have one dime of our good money and proceeded to purchase a perfectly flattering fur coat from another booth! She was so hateful and mean-spirited and has no business insulting potential customers, especially those young mothers with stage iv breast cancer!

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    Helen Frushtick Furs
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    AKIRA

    AKIRA

    4.0
    (6 reviews)
    0.2 mi

    I really do like Akira and all the unique offerings. My only downfall is the quality, it gives very…read moremuch Forever 21/Rainbow with the higher price tag. You would think the prices would be more with the times and economy. When I see a store I will stop in just to see if they have anything that's worth it. I have found several pieces that I have left because it just wasn't worth it for me. But I usually will find something I like that is reasonably priced. Sometimes you can catch better deals on the website too.

    What a fabulous boutique!!…read more I recently ventured into the mall to buy a dress for an upcoming gala but couldn't leave without popping into Akira. I had passed by the storefront on my way in as I rushed to find my gown, but vowed to return after being totally gagged by the window displays. And I was not disappointed. If you have ever met me IRL or even seen a picture of me, you know that I love a colorful outfit and wow, I found my place. First, the decor. What a gorgeous spot! The huge blush pink giraffe and the soft pink walls adorned with greenery truly made it feel like the chiq boutique it is. As soon as I arrived, I was greeted by friendly staff members and was helped by the wonderful Sean. The store was super organized and well laid out, it was actually a breeze to walkthrough and enjoy. I feel like the items in the store were pieces I hadn't seen before vs. seeing the same simple items as we always do. Each item was special, high-quality and just gorgeous! Of course my eyes focused on the brightly-colored pieces in the store, but there were neutral items as well. And they even had a pretty nice sale section where I ended up snagging a gorgeous, black & white knit crop sweater that feels like heaven on my skin for only $30. I definitely only planned to get the items I needed for the gala but once I saw the fabulous pieces on display in this gorgeous store, I had to step in and now, I've found my fave new boutique!

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    AKIRA
    STYLE! This display was screaming my name
    STYLE! This display was screaming my name
    AKIRA

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    Zara

    Zara

    2.2
    (105 reviews)
    6.6 mi
    $$

    I had a very disappointing experience at Zara in Lenox Mall…read more I purchased an item and took it home. When I tried it on, the clip on the garment immediately broke. I returned to the store the very next day to explain the situation and request assistance. I spoke with a manager named Alan, who told me that he could not accept the return because the item was no longer in the same condition as when it was sold. He stated that the only thing he could do was provide Zara's customer service phone number. While I understand stores have policies, I was frustrated that there was no effort made to inspect the item for a possible defect or offer any alternative resolution. What made the interaction even more concerning was when I asked for his name. Alan initially refused to provide it and told me he could not give me his name. When I asked to speak with another manager, he claimed there wasn't one available. After he walked me to the front of the store and handed me the customer service number, I later asked another employee for the manager's name. Alan then followed me to the kids' department while I was trying to obtain that information. Ultimately, I learned his name was Alan and that there was another manager there but the entire interaction felt unprofessional and unnecessarily difficult. I left feeling dismissed as a customer and disappointed by the lack of accountability and customer service. I expected a much better experience from Zara, especially when addressing what appeared to be a product defect just one day after purchase.

    Love the one at South Coast Plaza in Orange County, CA. Lines are long... but for a good reason!read more

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    Closed Gate During Listed Hours of Operations
    Closed Gate During Listed Hours of Operations
    Zara Girls wear
    Zara Girls wear
    Zara

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    Zara

    Costco - wholesale_stores - Updated July 2026

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