I love Costco. It may just be me, my husband and a dog but we do love us some bulk shopping. It doesn't matter what day of the week or time of the day you go, but this store is a nightmare. People cant drive. People cant park. People ha vent mastered shopping with large carts, or how to be considerate of the isle traffic while shoving samples in their face. I'll see you all there on Friday - fighting the crowds for some TP and dog food. read more

As a first-time Costco member, I wanted to express how great the experience has been over the past two months. My experience at the Issaquah location has been what I expected, and way better than even what I imagined. At the entrance the greeters are personable and check each member's card. Immediately after entry I was amazed at the sheer magnitude of the size of the facility and the fact that it was stocked full with all kinds of items on my wish list from electronics (HUGE screen TV's) to king-sized quantities of quality food. The floor staff from the store manager to the stockers practically jumped out of their skin to help me. From enthusiastically guiding me to items to resolving a minor issue these staff live up to their reputation. The only exception to these stars was an occasional surly checkout person - easily overlooked as nothing is perfect. It is clearly apparent why the current store manager was promoted to this position. This Costco warehouse is the best! Thank you! read more

I went in early in the morning when the store just opened. My whole shopping experience was great until check out. The guy at the check out literally yelled at me for trying to pull the vacuum out from the bottom of the cart! I said I just wanted to show there was a vacuum. He yelled again. Fine! And then he yelled again (3rd time) to " remind" me to swipe my card as I was pulling it from my wallet. Seriously? If you have an anger issue or just having a bad day, please don't dump it to the customers. Because it really ruined my morning! Worst customer service I'm ever experienced! read more

Seriously, where can you get an awesome hot dog with a drink for $1.50?!

Do Not buy from Costco online. twithin the 90 days of receiving the watch. The representative online said she did not know what would be done. If I would send it back to get repaired or get a new one. She had my email and phone number and stated I would be contacted. This was around March 24,2022. I never got a call or email. However about a week later, a new fitbit watch arrived,. There was no information in it or a return envelope or label or directions for return. I checked my email but never had any response from Costco.On June 6, 2022 my credit card was charged $133.73 at 12:07 pm. I called Costco and waited 45 minutes before a live agent answered, She then had to investigate why I had this charge and came back and stated" It was because you did not return the Fitbit" I asked why I never had any emails or call before I was charged again.Then she said she could not send me a return label because it was over 90 days! I was told I had to go to a store and try to return it there. After several managers, and another 90 minutes I was given store credit. Why should you buy online from Costco and waste 5 hours of a day when they do not have an adequate system set up for defective merchandise. Buy from Amazon!!!!! read more

Costco is my favorite. This one in particular is good because it's right across the street from corporate HQ. Always cleaner, better parking, and better selection than Kirkland. read more

This Costco is a pretty nice one - being just across the street from the Corporate HQ probably helps keep it that way. On my most recent trip, there were several people admiring a display of wines and the spiffy gift boxes. The way they were talking revealed some connection to the winery. We get birthday cakes here. I can't recall one of my kids' birthdays that hasn't had a cake from Costco. They're big (like everything else at Costco) and tasty. Its also a great place to get a super cheap lunch at (if hot dogs, pizza or chicken bakes are your thing)! I just can't stand how much money we always spend when we shop here. Too much "oh I've got to have one (dozen) of those" items. They also used to have self check outs but those have disappeared (like many other great deals you could find at Costco). read more

The parking lot is ALWAYS a zoo. I was there at 2 pm on a Tuesday afternoon and it was insanely busy. How is that even possible? The people in the pharmacy are nice. Bill is a hoot and he will make you laugh as you pick up your meds. Which is more helpful, Bill or the Rx? Laughter is the best medicine.... The warehouse shelves are always reasonably well stocked. The products are generally good, though because they are packaged in quantities you don't normally buy, you have to shop carefully, knowing the normal price per pound or other common unit so you can evaluate whether Costco actually has a good bargain, or if 25-pounds of pinto beans just SEEMS like a good idea. Sampling stations can help you decide before you buy 5 pounds of something new. The baked goods are as big as your head. Nobody needs a pie that big! The hot dogs and sodas are cheaper than a 20-oz soda at most convenience stores. Win! The hours are short. You have to rush to get there after work. Plan ahead. read more

My favorite place to go shopping! Yes I agree that the parking lot is always packed, and sometimes it might be hard to find spots. The warehouse is like a zoo on weekends. Here's the tip: Go on weekdays around 7:30. There is always spots, and very few people in there. Now if they could install that Costco Car Wash somewhere... it's where the headquarters is located after all... read more

I'm reviewing the food court - not the actual Costco, so if you're looking for a review of the tire store, the book section, the bakery, wine, frozen food or clothing sections, you're outa luck. First thing - there are usually lines. Long ones. Scan all of them and pick the one with the fewest quantity of oldies and people with dozens of kids. The oldies get to the front, then start their decision process... do you have rock candy? Spam? Flibbertygibbet and 32-skidoo? No? Can I have a small coffee then? The families with lots of kids typically take *way* longer to get their minds around the menu and come up with their orders. Once you get to the front of your line, you'll have to make up your mind what you want. The dogs are cheap and come with a Coke. The pizza slices are filling and also cheap - but the cheese is kinda greasy. The Turkey rolls, bakes, and salads are pretty good. The smoothies are out of a machine, but are also cheap and good on a hot day. And the coffee? Never tried it here. But, aside from all the above, I love a good deal. You cannot touch a buck and a half for a dog and drink anywhere else. The dog is of good quality and taste (no, it ain't Nathan's). The drinks are of the free-refill type. You can't beat it. Sometimes, we pick up a full pizza (call ahead and it'll be ready when you arrive) for under $10 and take it home for the family. It's a great deal on a good pie. So, if you're like me and love a good deal, this is the place. If you're feeling all Marie Antoinette or something, chances are that you'll probably be disappointed that the menu board lists no foie gras - but hey, them's the breaks! read more

If you got your tires at this location and your car or steering is vibrating at highway speeds, you might want to get your tires re-balanced. My new tires after 9 days were out of balance 1-3 ounces. That's a lot, almost as if they forgot to balance the tires the first time! We are multi-decade Costco members. Costco tire shops, including the one in Issaquah, have been our go to for all of cars. But the Issaquah tire center staff is overstretched and overstressed. They poorly balanced or didn't even balance my car's new tires. It vibrated so badly that it was not even drivable after 9 days. When I brought it back in, I was told it will take 5 hours or I can make an appointment for later. I didn't really have the choice of driving away. After I argued my case, I was given a 2 hour window. Car was done in 60 mins. Thank you but... I will not come back to this location. The tire center management needs to figure out a way to ease up the workload on this crew. This is not an intractable problem of scheduling and walk-in interruption management. It was solved in last century. And if you are short staffed, consider offering the crew better pay. I will gladly pay another 10% or even more for the care and reliable service I trust Costco for. (which I am questioning after this experience). Otherwise your crew is passing through the stress they are under, to your customers. And the quality is suffering to the extent of being dangerous and tremendously costly to all. read more

I love Costco. Who doesn't? Wonderful deals on food, clothing, children's toys, children's clothing, wine, and diapers. Whatever you need, Costco has it and at a great price. The Costco location is my favorite. Every one working seems to like what they do and they are always helpful. read more

What a great place , all ways fraidly face to welcome you Every time I go there i buy max for the week to come I will Great read more

Fast forward to today. The cafe area is still disgusting and never cleaned. Do you want to eat at these disgusting tables, let alone during flu season!!! read more

Always an adventure. The staff must get a fair shake because they are always pleasant and have a sense of humor. I try to shop on weekday mornings, less of a crowd. Great produce for the vegetarian. Return policy is like something from the seventies. I never worry about buying something expensive there because I know they will exchange if it's a lemon. I wouldn't buy tires there however-- a friend bought a set of four, then one went bad. When he went back, they said they no longer sold that brand and couldn't replace the bad tire for legal reasons-- it would be unsafe somehow. Kind of a shocker. So go to a tire store for tires, people! I don't buy the clothes there either. Cheap, yes, but not well-made. Do you really want to try to return underwear that falls apart after one washing? Basically it's disposable. American- made clothing works for me. read more

This review is for Costco Tires department, I brought in my G37x for tire mounting/ balancing and new TPMS (Seattle/ Tukwila ran out). They wrapped my old rims and tires, programmed the TPMS, and where finished in under 1 hour on a busy Saturday! Shoutout to Morgan for the great work, keep it up Costco Tires in Issaquah! read more

Costco - Wholesale Stores Near Me - Issaquah, Washington

I love everything about Costco...it genuinely hurt my soul when I was living on my own and couldn't eat 75 yogurts before they expired for $9.99. Lately I've been going to their seafood events and grabbing 5lb bags of clams for $3.99/lb. They are AMAZING and out of the 500 clams or so I've bought, I've had exactly 2 sandy ones. And this is without us having to clean them. Put them in a bucket of water and in the fridge and they will last you at least three days. Great for pastas, steamed seafood dishes, paella...but my favorite is a steamed egg and clam Chinese dish. read more

I've always loved Costco, until now. My mother's birthday is coming up and I decided to do her grocery shopping and chores for her birthday so I took her Costco card and headed out. First, the parking lot is horrendous. The spaces and too small and the turns are tight and there are so many people trying to get in an out. A simple solution is using signs and maybe having a larger vehicle parking lot. Second, The whole establishment just seems unclean. The food court is disgusting therefore I take the food I get from the food court home and I never eat it there. The floors inside the establishment are dirty and the ambience is uncomfortable. Next, there are way too many people. The only time to shop is right at opening so there won't be many people and the staff won't be rude. The staff at this Costco establishment are slow, inattentive and rude. No one asks if you need help, they ignore you and if you do ask for help they give you extreme attitude like you asked for an arduous task. They constantly talk to their coworkers and ignore their costumers. It takes 15 minutes just to check out. I spent an hour getting what I wanted and was not greeted by my cashier, David (working there apparently since 2010 with tattoos on his arms) but was rather rudely asked "I'm assuming you have a card" I handed him my mother's card and he said "you got pulled over and I'm the cop and you gave me your mom's license." He then proceeded to ask invasive questions like my age and address all leading to him saying "you're not allowed to shop here, please leave." As I was leaving he turned to his coworker and grumbled about taking my stuff back. He could have let me buy it with my mother's card but he had no right to complain about putting products back. Stay out of his checkout line. This whole situation could have been handled so much better Overall, horrible experience. Rude and unhelpful staff, low quality products, and inefficient parking, shopping, and check out. Take your business elsewhere. read more

Who doesn't love Costco?? Free samples. Good selection and prices are great! Gas is the cheapest price around town. No wonder there is always a line for the gas pumps. It is quite insane to see the number of cars lined up for cheap gas. It's like back in the 70-80s when we had shortage of gas again! read more

Super happy with Costco. -Glasses - You do have to take a number and then wait to be called. Sometimes the wait can take a while, but the service is always worth the waiting. The eye exams are quick and accurate. My boyfriend's glasses broke after he'd had them for a year, and they replaced them at no cost. In my book, that is very impressive. -Tires - Because of our experience with the glasses, we decided to also get tires from Costco. They put them on the same day we bought them, and the whole thing took about an hour. We chose to pay a little more because of the way Costco stands behind their products. -Food court - You can't beat $10 for a huge pizza! Their froyo is under $2 as well, which is awesome. read more

Today I bought a few thing which included liquor and I went to the self service which required assistance because of liquor. Waited a couple of minutes and a supervisor arrived and did his thing without even saying a word and no eye contact. Horrible service! Service levels such may be these guys are overworked and underpaid., Even Target pays more and from my observation no one ever helps on the floor while at target you always have staff to help you. read more

The four star is for the return policy on Friday. The gentleman was very nice and I did not have any problem returning my product. Thanks! I am removing one star because since I wrote this 3 years ago I feel customers are more impatient. I arrived at 10 am on Friday but it seems they opened a little early. Still there was a line to get in. It seemed most customers were impatient and behaving like that program from the early 90s.."Supermarket Sweep" Please see an episode in youtube..some folks behave like this here...They were grabbing the carts fast and walking super fast inside the store. My goodness there are a lot of products and plenty for everyone. I don't understand why some people behave like they have never been in a store. Bleh. read more

If you only consider the physical location, amenities, and the staff, this is one of my favorite Costco locations. It's large so it has a lot of selection, and the parking lot is well designed with several alternative entry and exit points. I've never had issues finding parking near the western entrance to the parking lot, even at peak times. They have self checkout at this location, so it's easier to just grab a few items and then be on your way. Staff have always been polite and helpful. However, I've had several experiences with other customers here that detract from the experience. The other customers here are probably the rudest I've ever experienced at a Costco. Even the much more crowded locations I've been to in California have more polite and considerate customers. One time, I was checking out at a cashier with a cart. The person in front of me didn't have a cart. He let the cashier load all of his items into the cart and proceeded to leave with my cart. The cashier got me another cart, but it still left an unpleasant taste in my mouth. Another time, I was waiting in line for a self check-out machine to open up. There was a guy standing off to the side on his phone without a cart nor any items in his hands. He was not really standing in the queue with everyone else. When a machine opened up, I started to make my way toward it. Suddenly, another guy with a cart appeared, and then the original guy put his hand out in front of me and told me "Hey dude, I was here first." I let them go in front of me, since there was another machine opening up at the same time, but I glanced at the person behind me, who told me that it looked like I was there first. Also, people definitely cut in line for samples here. The food court self service kiosk system is not designed well at this location because the self service kiosks are inside the store, but the food court is outside. So even if you order at the kiosk, the staff at the food court will not start making your order until you hand them the receipt. During peak times, you have to stand in a line to hand them the receipt. So, unlike at other locations, there's not really a speed advantage to using the food court self service kiosks. The Kirkland and Redmond locations seem to be less crowded with more considerate customers, but they do not have self checkout. I guess I'll just have to avoid coming here on weekends... read more

Costco is amazing! I love the new self checkouts and the food court kiosks. But my main reason for this review is to write about the guy AA who posted about one of the employees named Ali. You are RIDICULOUS! Ali is one of the sweetest and friendliest guys at the door. His job is to ask to see your card, it's an unwritten rule that you must have your card out to enter. He HAS never been aggressive towards anyone in any way. From what I got from your "reviews" is that YOU were the one harassing him and being disrespectful. As a loyal Costco member I will make sure that Ali gets nothing but positive compliments every time I come in to shop. I know a lot of the managers and supervisors that work there and they have nothing but positive things to say about Ali. AA- you need to grow up. You not shopping at this location doesn't hurt the business. Good riddance no other employees will have to deal with your rudeness and outrageous stories about being "harassed". read more

Costco gas is always a lot cheaper than other gas stations in the Issaquah area. The trade off is that it's always busy and there's always a long line. But the line does move fast, you just have to be patient. I usually try going during the off hours, when Costco isn't open yet, either early in the morning or super late at night, right before they close. Did I just spill my secret? Oops, please don't come during the off hours! You have to have a Costco membership card and they only take American Express or debit cards-no cash or Visa/Mastercard/Discover. There's also gas attendants manning the gas station if you need help. But hopefully, those newbies aren't in my lane, because I like to be in and out quick! read more

Love Costco, but not this one. The Warehouse Demo people who hand out samples are very slovenly and do not follow safe and sanitary food handling. Do not taste samples there. Also, this Costco has a very bad problem with rude, rude customers. Per employees at member services and the Costco greeter, the Asian customers behave very badly and rude there. They will run over you to get what they want. They have no manners. The Kirkland and Woodenville Costco are much better, if you want even a half-way decent shopping experience. read more

best customer service i have ever had! tom, drew and jordan were exceptional!. had a defective piece of a sectional that we had been having a hard time buying as they go quick. really great service! read more

I love Costco! Costco makes me happy. We go once every other week. My kids love it. My husband loves it. We had an issue with our bill this last weekend and didn't notice until we were half way home (we were over charged by $80). We turned around and I ran back in. Because the return line was long, I asked the receipt checker what I should do. She directed me to grab a front end manager for quick help and quick help is what I received! I was in and out with a corrected total before my kids could get upset in the car (my husband was in the car with them). Though it was frustrating to be over charged, I appreciated them fixing is so quickly. read more

You can't possibly put a price range on Costco. No sane person can walk out of Costco without spending at least $100 on their bulk items. It's addictive, plus they're always open on every damn holiday possible. Snowed in? Go to Costco. They'll be open. I can't tell the difference between a Costco in Washington and a Costco in California. The only downside is that their samples are sucking lately. I wish they handed out samples of the shit I want to sample, and not the shit they think I'd like to sample. This place is the most convenient, so this place I shall review. read more

What a horrid place. I'd thought the Kirkland location was the worst possible but Issaquah has me wavering. Stupid, horrible parking with awful traffic congestion due to location, the store is missing many products available at my preferred Costco (not saying, don't want it more crowded) and they have the most horrible cell reception inside - I really think they must be jamming the signal but outside is far, far better. I am never, never, never going back to this location. read more

I like Costco I grew up going to one nearly every weekend so my parents could feed my kid sister & I on free samples. This warehouse store is in my blood...and you know what? I don't mind. Like I mentioned, free samples! Their return policy is amazing, and they have cheap gas, batteries, milk, etc. Yes the lines can be insane, and yes there are mobs of people to deal with --but that is all part of the Costco experience. You want a 10 lb bag of (usually very good!) coffee beans on the cheap? Well you are going to have to deal. I particularly like this store in Issaquah due to their "international" food selection. Especially their Indian food. Paneer? Check, Rasmalai? Check. Giant bags of Naan or Roti? Check & check. The Tukwila store doesn't have even half of the yummy good this store provides. Not to mention their layout is better -- you can find what you are looking for here. All in all. It's a Costco. And a pretty good one at that. read more

A visit to Costco isn't a visit without a $1.50 plus sales tax regular hot dog or polish with sauerkraut and drink of your choice. You can also go in the late afternoon and graze on the food samples, a good way to see what is new. Get your exercise by parking away as far as possible from the entrance. read more

If you're looking for a frustrating experience, go here. The "customer experience" is atrocious... The parking lot is miserable, good luck fighting over a space 1/8 of a mile away, get a cart, you can't even turn the first corner in the store without running into another person with a cart, eventually you have the pleasure of arriving at the checkout line that you need a set of binoculars to even see the cashier. Avoid at all costs unless you can do your shopping on a Monday, Tuesday, or Wednesday during the day. read more

I love Costco! We get most everything in our house from there. It is really convenient because it is right down the hill from us and the best part is that we get super savings. We try to avoid weekends because it is crazy and people aren't very nice when you are fighting the crowds. We prefer to go on the weekdays. This Costco seems to have the best selection and we can always find a couple new items that we try out. Plus, the samples help you find new favorites. The cons about this Costco is the gas station is outrageously long. If you don't have a good 30 minutes to spare, don't waste your time in line. We go to the Seattle Costco on our way home from work to fill up. read more

Huge dead bug in my hotdog bun, food court forever ruined.I prefer the Tukwila and Kirkland locations.

I'm revising downwards to 2 stars. I have encountered a lot of rude customers and employees at the Issaquah Costco and that experience seems unique to this location. The parking lot is horribly designed, and being next to the Issaquah Farmers Market on Saturdays, the police literally have to direct traffic in and out of here every Saturday. The gas here is almost always the same price that it is at the Arco station 2 blocks down. There is frequently a line here, and never a line at Arco. Neither Costco nor Arco are known for top-tier gas so it isn't like Costco is selling something Arco isn't. I had a particularly bad experience today where a cashier yelled at me because my dad (not a member) was handing me cash to pay for a purchase at the register. Kept telling me that money exchanges needed to take place outside the building. It is fine if that is their policy, but there was no reason for her to be as rude as she was. I wasn't giving her any grief but the whole experience just made me feel bad. Honestly the shopping experience is so poor at this location that I am considering dumping my membership come October. It isn't worth the aggravation for the few things that truly pay for the membership (bulk baked goods, car batteries, vanilla, meat, and contact lens solution). Fred Meyer is a better overall experience. read more

i'm all for this place. i'm the girl that will plan for a costco run as part of her weekly plans. yes. sometimes i am such bore i know. anyhow, costco. i love to look around. i hate going when it's busy. it actually scared me. but-there are staples i have to get at costco. namely: 1. produce. where else can i get my mixed greens for under 4 bux? 2. party wings-for 14 bux, i can go home and cook up my own buff wings. YES! and number three...this is the most important: 3. $1.50 polish hot dog & soda. i love their stupid polish dogs and i love eating sauerkraut out on their concrete patio with the sound of the jungle playing overhead. this is a meal that my college heart cries for....then ending it with a $1.00 churro just makes the hot dog, soda & churro meal, the best 2.50 a girl could ever spend. read more

I've been going here for years and it just gets worse. Is it too much to ask for decent customer service? You can never seem to find anyone to help when you need it. When I was pregnant with my youngest they acted like it was too much to load my stuff. This time and several times before I didn't get asked if I wanted boxes so then you get to the car with the kids and have to unload one item at a time. Fine if you're only buying cases of water. Not great when you're grocery shopping. Then they loaded my ground turkey, bananas and several other loose items on the bottom of the cart! Just so they could fall off and get ran over in the parking lot. Why you ask?! Who knows! Do you dare return to the insanity to say anything? If I lived anywhere near another, I would not go to this Costco! Ever. Pros: nice size parking spaces haha read more

This is a VERY busy Costco location. You will have to deal with VERY long lines getting gas, food, and just dealing with lots of people in the store. You have to go during non-peak hours which for the Issaquah store is either the first hour it opens or the last hour it closes. I love going to the different Costco stores, because each potentially carry different items, but the Issaquah location is crazy on a different level. The need to either rename this Costco Sammimish or build another Costco farther out and Issaquah has two locations. I've been to lots of Costco's in my last 10 years, and I've NEVER seen one this packed and busy no matter what time you visit. Caveat Emptoir! read more

My friends are quitting Costco membership one after another and there're reasons for that. 1. This Costco is super crowded in most of times. This is not because it attracts a lot of customers, but mostly because they make shopping workflow super inefficient. If you compare with Sam's Club, they shows most of in-store inventory (even fresh produce) online so people can plan in advance, they offer the option to purchase online and pick up in store so there's no need to walk around and check-out, and they also have self service checkout stations for 10 items or less. None of these exist in Costco. There in-store inventory are not visible online and I wonder they have a good way to track it internally even. Not to mention in-store pick up. People end up buying the same amount of products but spend 2~5x longer. And they have no intention to improve it. They always have less register lines open than needed. Lines are usually very long and usually there's even no space to build the line any longer. Sometimes they may open a new register line but not when there're "only" 3-4 people in the line currently. Also, some cashers spend much longer than necessary to checkout one customer: if you are unlucky enough, the one in front of you may take 15 minutes to checkout without obvious reasons. I found that if I arrive in the last 30 minutes before it closes, there're usually less people. But the staff starts expelling customers as soon as it passes the close time. There simply isn't any time when you can get good shopping experience here. 2. They sell expired and rotten food and doesn't think it's serious. I've bought lamb shanks three times in total, and two of them were bad as soon as I got home. I've also found that they have beverages that are already expired on shelf. This means that you need to pay attention to the expiry date of every single food item and still face the risk that it's already bad. I have mentioned this to Costco twice but they never responded. 3. The prices of items in Costco are going up. My friends from different states find the same thing. I'm not talking about the TVs and Dyson vacuums that everyone knows they can almost always get better prices elsewhere online, but the large packs of food known to be cheap at Costco. I can get apples and oranges in smaller packs from Amazon PrimeNow at a lower per-pound price and free 2-hour home delivery. The mangos are almost twice as expensive as in Sam's. Paper towels and toilet papers are always much cheaper when they're on sale on Amazon or Target, which happens every other week. Coca Cola is packed in a way that it's not obvious to compare the unit price with others, but if you do the math you know that it's not cheaper than Target or Amazon's Prime Pantry where they're sold in smaller packs. You may argue that it's unfair to compare Costco's everyday prices with other store's on-sale prices. But they go on sale so frequently that I never run out of stock with them. And Costco charges a high annual fee and makes the shopping location inconvenient so you expect their prices should be at least same as other retailers' on sale prices. It's happening more and more often recently that when I receive a new coupon book for the following month, there's not a single item that interests me. 4. Their customer service has never been good. Once I bought a box of regular strawberries and a box of organic ones, but I was charged for two organic ones (which was $3 more expensive). I had to go to the customer service to have one of them returned. But the real reason I got two different boxes was that the price tag was not placed properly. There was just one price tag saying $3.99 (which should be for non-organic strawberries) and then three different types of strawberries put under it. When I pointed this out to a person at the customer service, he didn't care about it at all and went away. I also called customer service once and when I got connected after waiting 15 minutes, the representative was bad-tempered from beginning. Another time we were the claimant of a car accident in which Costco was the insurance company of the liable party. I dialed the phone number on a Sunday afternoon. Obviously the rep's patience was not enough to have him stay on the line for more than two minutes - as soon as he started this call, we could feel that on the other side of the phone was a person who was very bored to answer phone calls in a Sunday afternoon. We asked a question, and he told us what options we had. When we wanted to ask more, he was so rude and dropped the call directly. The insurance company was not strictly Costco, but since it's a benefit for its paid membership, Costco is responsible for the quality of service they provide. I really want to love Costco, and that's why I can write lengthy reviews for it. But it disappointed me again and again. I will keep shopping here regularly, but probably not after my current membership expires. read more