I have used Dr Tran, optometrist for quite a few years now. He is very efficient and gives a very thorough exam. I highly recommend him. read more

We've literally have had a Costco membership since 2011 and cannot believe we have never stopped by their Optical Center. We now know that has been a huge mistake, the prices are so unbelievable! Today, I came in with my prescription and was able to get two pair of prescription glasses for $201. I personally believe that's a steal knowing previous experiences. Especially with one pair of frames being designer. Lisa, the individual that helped me today was amazing! She's honestly made the process so smooth and easy. She personally took her time to help me find what I was looking for. I greatly appreciated that and we definitely be returning. read more

This is not for the personnel at the optical. Everyone there is super nice. This is for Dr. Tran I would give him 0 star if I could. He is unprofessional and very rude. He is an arrogant doctor which doesn't treat his patients nicely. Please save your time and go else where!!! read more

I needed a last-minute eye exam for both glasses and for contacts before a trip, and Costco Optical was able to fit me in. They have an independent optometrist, Dr. Tran, in which you can make appointments easily by phone. Checking-in, answering questions on the vision history, and the exam itself seemed to be done quickly but thoroughly. Dr. Tran does not waste any time, which is great for those who do not want to dilly dally around and are pressed for it! He does give you a trial pair for contacts, but I wished that more samples are given. The prescription does include both for glasses and for contacts, which is super convenient, as other optometrists I've been to requires you to make two separate appointments. Insurance isn't taken, but Dr. Tran gives you all the information to file a claim with your insurance company. The office has a separate entrance, but located in the Costco building. Just park by the tire service area, and you'll see a small awning up the ramp/stairs. +ask for Dr. Tran +independent optometrist +quick, but thorough eye exams +located in Costco +ease of making appointments read more

Really appreciate Ms. Hajima at the Pentagon City store. I purchased eyeglasses there a couple of years ago. Yesterday, I bent the frame. Came into the store this morning and asked her if they were repairable. She immediately said she would try and went to work. 10 minutes later they were on my face, expertly adjusted. Very proficient and professional, and smiling and cordial! When I need my next pair, it is back to Costco! Thank you! read more

I realize it's a pandemic, but there was not a clear sign that they require a temperature check to look at glasses. When they realized I hadn't been through the temp check, they correctly approached me, but lack of clear signage about that was the problem Regardless, I only was shopping there because I was looking for a new style. I've purchased glasses from there before. The issue with the place is not the reps, but the glasses design. Sure the prices are low, but the hinge design on at least some of the glasses is a metal peg insert that falls out after a year or so of normal wear. I've used superglue, but that gets messy. Better quality can be found elsewhere. Also, I've read the reviews of the eye exam part, which is separate. I decided to go elsewhere for the eye exam as a result. Getting new glasses doesn't have to be such a drag. I ended up just ordering from them though because I'm not into mail-order glasses and everywhere else wants your life savings or a daytime appt to fill a prescription. I realize that in a year I'll more than likely need to replace. read more

This is the department inside of Costco, NOT Dr. Tran's office (though I've had quick, efficient visits with him as well). I've been coming here for about 7 years for my glasses/contacts. Every time they are super helpful, and so sociable which makes me feel better every time I'm choosing something that will be on my face for at least another 2 years. Of note, Halima and Grace are always willing to help me decide which glasses look best, and have helped guide me away from some truly horrendous frames for my face shape. They are also so friendly and have helped me find coupons, which I love. I've had one bad experience, and it was more with the frames being dysfunctional than the department, who tried valiantly to try and fix them within their power. read more

Dr. Tran provides the worst experience I have ever had getting in a medical setting. I called thirty minutes ahead to let the office know I would be five minutes late. When I arrived he lectured me, and in the MIDDLE of my exam (while waiting for my pupils to dilate) he ordered me to go apologize to the patient waiting that the doctor would be late because of me. On top of it all, he gave me a bad prescription which I had to get redone elsewhere. Do not waste your time and money with Dr. Tran. He is not a good doctor nor is he decently kind. read more

OMG it has been a LONG time since I had such a negative shopping experience. 11 Am today Sunday. Parking lot mobbed, ended up leaving and parking on the street and walking over (Not Costco's fault). The optical center, a perfectly nice black woman checks me in, gives me lots of good info but goes on break. So am the only customer in Optical with two women behind the counter. Am going through a paltry selection of women's glasses and am filling up the plastic bin for discards. I find one that is so so. I go up to the two women and ask their opinion and they don't like the frame on me. I tell them I'm having a hard time finding a frame--and one suggests going to a Costco with a larger selection. I put that pair in the full bin of discards and go back to looking. I think to myself I guess they do not help find frames for your face here. I found one that looked better and the two women agreed it looked better but I did not like the old lady pattern on the arms. So I am still looking, half the section is in my plastic bin. A man walks in. Makes it 2 people in optical. One of the women leaves the counter and starts helping HIM pick out a frame. They go through several frames and I am hearing her be all kinds of helpful. What the actual hell. I photograph the less icky frame and leave. They could have cared less. I make no purchase at the store. I needed stuff but I left disgusted. Don't go if you have hopes of a pleasant shopping experience at optical. Don't ever go to Pentagon on a Sunday, madhouse. read more

I went there planning to get a pair of glasses but got to change my mind real quick because of the bad service. This happened on May 19, 2021 at about 5 pm. One of the ladies (the youngest) was coming to help me with the purchase. I asked her about the lens quality and stuff. What she told me was to go read from the website with the attitude and showing as if it was so annoying for me to ask her more what the different about lens 1.67 and 1.40 something. I mean I had read from the website before I went there but I wanted to make sure of what I would get (It was my first time there so I didnt know that the customers couldn't ask). Also, I got my friend membership card with me while she was shopping in other areas because we just wanted to make thing fast. Anyway, that lady saying that my friend got to show up and they wouldn't sell glasses for non membership with a bad attitude as if I stole the card or something. I was willing to follow the policy and had no problem to call my friend but it would be nice to tell me nicely. I actually did call my friend, told her about the situation, and insisted that she didn't have to walk to the vison center area. I will go get them at Warby Parker instead. read more

This excellent review is for 1/27/21around 5:00pm to see about getting a new pair of glasses. And as soon I came to the counter Anna said how can I help you with a big smile. And I said that I'm looking for a new pair of glasses and I already have my script from my eye doctor. My insurance is AARP United Health Care and Medicare and they all ready told me to come here to get my glasses. Because your store is in our net work to get glasses from and she said yes. She she you can go over here and look at all these glasses on these walls. And I was embarrassed to tell her that I have arthritis in my knees very bad I can't stand up that long.She was so nice and said that's ok I'll just bring the glasses to you. And you can sit done in this chair and she helped me narrow it done to 3 then 2 then 1.And I just want to let her and her boss and the store know that Anna is AWSOME ! read more

Costco Optical - JOANN P. - Eyewear & Opticians Near Me - Arlington, Virginia

Costco great at everything apparently. A friend recommended to get my glasses here, and he was so right. But one thing I didn't like, is that they insist you will get a Doctor test before you can order glasses. Why? I know what I need, why do I need to pay extra if I know what I need? Anyway. It is a good place for glasses, just be ready for a test regardless. read more

I would rate them much higher if the staff was friendly. They don't acknowledge your existence! The very least they could say is "hi, someone will be with you as soon as possible." Terrible customer service. read more

As a new Pt I was able to be seen right away. I needed to be seen a few months later and also was able to get in straight in!

I don't know about the exams, but I've purchased several pair of glasses from this team. Simply put, Grace is the best. Marcia (?) rocks too. Keep it up ladies and you need a raise. I hope your bosse see this! Until next time.... read more

Great, efficient service. Had both eye-glasses and contact exams; both were completed fairly fast and without hassle. Went to Costco's optical department to fill the prescriptions, and everything has been fine. The frames are cool enough, for home use, and the contacts function, well, for around the town. Really not big into names, and laughed that they have a 'Randi Jackson Collection', but, ended up getting a fairly subdued pair, from it. The contacts are the Oasis type. Will be back in the next, couple years - and recommend it to others, read more

$50 for glasses (with a solid designer selection). $50 for lenses. Beady eyed nerds rejoice! What you save in dollars, you lose in turnaround time. Glasses take 7-10 business days and I've waited up to 2.5 weeks for mine. However, the quality and service is exceptional in providing consultation and status updates through the process. They have all styles (nerd, hipster, diva, weirdo, aviator) and a decent selection of big name sunglasses! If you need spectacles, hit up the big box. read more

I've come here before to fill my contacts perscription and great. Trying to fill my perscription over the past week has been less than great. Since my perscription was already in their system I wanted to call and confirm before I made my way down to Crystal City. Day 1: Whoever answered the phone asked for my name and number and said they would call back. Day 2: A day passes by, no answer. Day 3: I call asking to confirm my perscription in the system is valid and they again tell me they would call me back. I made sure to tell them that I was told that 2 days ago with no follow up... I'm told "please hold" and within SECONDS, I am told it is still valid and to come on in to place order/pay. Wow bro, was all that nonsense really necessary that it took me 3 freaking days to get my answer?! Like don't ask for my number, tell me you gon' call and NOT...Joanna does NOT wait for men to call her. :O ROAR!!!!!!! hissssssssss............ read more

Costco optical is the best. For those of you that don't know, they are consistently ranked #1 in the nation by consumer reports and other publications. Why? Because they do all of their glasses at a single state-of-the-art facility in Washington State. No other chains/local shops can really compare and the quality control is top notch. When consumer reports tested prescription glasses at like 10 nationwide chains, only Costco had zero errors in all of the prescriptions. Their quality control is top notch. Oh, and they are the least expensive as well! They also have a decent selection of designed frames and such. It takes about 1 week to get your glasses but it's worth the wait knowing that when you get them the prescription will be 100% accurate. Oh, the staff are very well trained as well. But beware, like many things at Costco, there is usually a long line. The only thing I don't buy there are contact lenses because you can find those cheaper online from discount contact lens places. read more

Like CostCo does with everything else, it brings cheap to what is usually just "affordable." Their eye department is no different. If you have a Rx, take it to them; if they happen to carry the frames you want - and they have some quality selections - they'll get them on your face cheaper than your local doctor or other eyeglass wholesaler. If you already have the frames but need new lenses, they're competitive, but will likely find similar pricing elsewhere. You won't get a deep discount on some sort of specially lens, and you won't find Silhouettes there, but if it's about getting a decent second pair of glasses for work (or if you're lucky enough to find your favorite set of frames there), check 'em out! You can get a CostCo dog or pizza slice while you wait. read more

I was told the optical section is not Costco. They are just authorized to operate here.

I only buy my glasses here. They always have excellent quality European designer frames for $100-$150, and they provide discounts for second pairs. Only drawback is that I'm not super crazy about their sunglasses selection, but they have some decent ones (both prescription and non). They have an optitician in-house, so it's very convenient. Excellent customer service. I have been seeing Tonya here for years and would recommend her for all of your optical needs. read more

Not happy with my eyeglasses I got elsewhere and spent good money for, so tried Costco with the same prescription. I couldn't find a pair of frames I liked in the store so I had them use a pair I already had and were still like new. They do charge for using your frame. I'm ok with that. My new HD Costco eyeglasses are great. I had trouble adjusting to the new prescription with the expensive pair, but within an hour had adjusted to the Costco ones. I was so pleased I went back and bought another pair! These are excellent quality. If you have the time they have nice quality designer frames but you need to go often as the selection changes. read more

I've been getting eye exams for contacts and glasses for forty-five years. This was the first time I've had a terrible experience with an optometrist. I told the receptionist on the phone that I needed an exam and Rx for both mono-vision contact lenses and progressive glasses. She said fine and told me to be sure to arrive on time, which I did, at 1:30 on a Saturday. I was then made to wait 20 minutes to be seen. During which time I had to sign a form with a paragraph informing me IN CAPITAL LETTERS that if I did not allow them to dilate my eyes they could not assure me of a good exam of my retina. I am extremely near-sighted and am well aware of that and was fully expecting to be dilated even if they hadn't LET ME KNOW THAT IN NO UNCERTAIN TERMS. Imagine my dismay at then being rushed through the fastest eye exam I've ever experienced. I've never had any kind of doctor race through a visit like he did, to the extent that it was comedic. He was actually speaking so fast I couldn't understand him at times and joked about it. He zipped through both exams, WITHOUT DILATING MY EYES. I asked him when he was going to do that and he whipped out the big magnifying loop and gave my eyes a quick scan. "Are you sure you can see my retina well enough with that?" "Oh, yes, I can see it fine," he responded, then wrote up my Rx and whooshed me out of his office. I actually said for the third time, "this is the fastest exam I've ever had!" to the receptionist, who quickly asked for payment, stapled things together, thrust them at me and I was shown out and the door locked behind me. I actually stood outside in astonishment for a moment. I've since checked with other opticians, and with the frame shop of that same Costco itself, and YES they are supposed to dilate your eyes to properly see the retina. The worst part of all of this is that I spent $145 and not only was my retina not properly visualized but the Rx for contacts isn't working, I'm having trouble reading. Which means the Rx he gave me for glasses is likely not correct. Which means I have to pay for another exam by another optometrist who adheres to standards and practices of his profession before I get new glasses as lenses for eyes as bad as mine are rather expensive. Thank you, Costco. read more

The best deal in eye glasses ever. Many designer frames. Friendly enthusiastic staff. My eye doctor recommended the store. You can stop in and they will adjust and tighten the frames. Happy with them for over 20 years. read more

The optometrist is fantastic. I've been going to him since I moved out here a few years ago. If I could rate just him, I'd give him 5 stars. But the few receptionists that I've encountered there however, are not so nice. I called today since I'm almost due for another exam and to ask about a specific pair of RayBans I was hoping they carried. The receptionist was really short with me. I kept my cool, since I figured maybe she was having a bad day. But when the customer tries to circumvent your 'tude with a cheery "Thank you very much," don't answer with "...uh huh..." and immediately hang up the phone. Not cool. read more

I recently purchased two pairs of prescription glasses at the Costco on Tampa Avenue in the City of Northridge, CA, about a week later after not hearing from anyone I called and was told my glasses were ready, I went to pick them up and waiting over an hour for someone to help me. First they had 1 person working, than 2 person helping the same customer... no sense of urgency on the part of anyone. Finally about an hour and 20 minutes later my number came up, it took 3 people over an hour to help 4 people who were ahead of me, finally when my number came up it took about 20 seconds to pull my glasses out of a drawer and hand them to me, unbelievable. I will never shop there for glasses again! read more

Best optical hands down. Prices for glasses are awesome and the technicians are great. Shout out to Grace and Halima!! They are super duper awesome. Yes, it will be busy on the weekends. Go on the week days. Where it is relaxed and you can take your time. In the double digit years of going here for glasses, we have only not found something once. Once. Then, Grace called around and found them at another location. We had to drive there which was no big deal for us. I was so appreciative that she took the time to call. They treat all customers like you are the only customer in the world when they are waiting on you, so being patient and nice can get you that same service. When we go in, most of the staff recognize us and are so friendly. Love this place. So far, on average, our glasses have been arriving in 3-5 days from the day we order (not counting Weekend). For example, we ordered on a Friday evening and we got a call to pick up the following Wednesday. I thought it was a mistake but it was our order. So, don't be turned off by the time quoted. The savings are worth it. Oh, the warranty on frames and lenses is unmatched. Even with transitions and all of the extras, the prices are unbeatable. I buy the contact lenses online and normally the prices are the best. read more

Excellent service, quick turn around and my glasses are fantastic. Staff is very helpful & knowledgeable. Prices are the best. Be sure to take a number when you arrive! Well done. read more

I have nothing but great things to say about this location. The service is always great and the turn-around time on prescription lenses is amazing. I have to give a 5-star rating though the selection of frames is smaller at many of the chain stores. However, for the price, I have no complaints. read more

The best by far! Don't bother with any of the local chain stores. Costco Optical is not driven by sales and commissions. They stand behind their products. read more

This is only third time I have been to an optometrist, but Dr. Tran is the best by far. His style may not be for all people, but his high speed, no nonsense, but highly professional exam made the process a breeze. His equipment appears to be state-of-the-art, and mush better than was used in my prior exams. He may not coddle his patients, but I feel I got a full eye check-up on the heath of my eyes and a perfect prescription. Highly recommend. read more

The optometrist's attitude is really bad. It seems that the store beside the Costco, they are busy(according to his words). They said 'walk in welcome', so I went in without an appointment. The optometrist kept blaming about my coming without calling. You can make an appointment for me and ask me to come next day. If you accept my walk in and make the exam for me. Don't blame me!!!! Also, maybe because he is busy. He did the exam really quickly, which makes me really doubt the accuracy. Bad attitude!!! read more

leticia nash national certified optician costco optical 9955 coors blvd. bypass nm albuquerque nm 87114 today is my third encounter with "leticia nash" over the years. this lady gave me fantastic service as i waited, while she repaired and adjusted ( actually rebuilt) my glasses,that had been cutting into my nose - painfull too say the least. several years ago she sold me these " stetson" glasses and i have extremely happy ever since. in july both cataracks get removed (thank our god) and again leticia will be my "go to girl" for frame choice. she is my eye glass angel. sincerely jack j swift member w01016 jjs40@msn.com read more

I find Costco eyeglass frame and lens prices to be good. However, to me, the lens quality is very poor. The lens coating scratches and scrapes off far too easily. I've asked and was told they only offer one coating and they don't offer coating upgrades. If you always keep your glasses in a case-ALWAYS, you'll probably be very happy with the Costco lenses. I keep them in my shirt pocket and drop them from time to time. One drop is usually all it takes for the coating to start coming off. I find the lenses from another big box store to be far more durable. read more

Went here twice to have my prescription (had my eye exam elsewhere) filled and both times I was extremely happy with the service, with the quality of the filled prescription with the selection of frames and most importantly with the prices of the frames. They carry a wide variety of designer frames at very reasonable prices! They accept a wide variety of insurance plans which is very convenient. The turnaround time for delivery of eyeglasses is very reasonable and as I stated, the customer service is excellent. read more

I have bought glasses several times from Costco...it has since come to my attention that ...the scratch resistant that is used is not up to normal standards in my opinion. I have purchase glasses at regular eyeglass places and they do not scratch very easy at all. These scratch extremely easy...it is so activating and expensive...having to return to Cosrco severaal times to replace the lenses at 150.00 each time..I regret that it isn't such a good price when you have to keep replacing lenses. I will return to my regular eye doctor. read more

This review is just for the optometrist & receptionist connected to costco, not the optical/cashier team inside costco. I had an eye exam done that seemed fine. I asked for non-astigmatism contact lenses and the doctor advised me to try non-astigmatism and astigmatism. So I got samples for both. I tried the non-astigmatism sample, and they were fine. I tried the astigmatism sample, and they were terrible. I could not see straight, things were blurry and moving from one spot to another. So naturally I decide to buy a year's worth of the non-astigmatism lenses. (The staff inside costco was great.) A week after wearing the lenses, I realized I could not even work 8 hours at work without a headache and could not focus on things properly. Sometimes things were moving and I was not seeing well. (I'm not sure why these are different than the samples, which were fine.) I went back today and my problem was that I didn't have an appointment. The receptionist tells me to come back at 4pm, but if I can come a little early, to do so. I say sure, I'll get there at 3.45pm. I walk through the parking lot around that time and get a phone call from the receptionist to make sure I am coming in. So it's pretty obvious that it's almost closing time and she's micromanaging me because she wants to leave early. I go in and meet w/ the optometrist and explain my vision issue. He says, so? I said, well is there anything you can do? Change the prescription? Change the type of contact? He lectures me about how I need the astigmatism type but I tell him that I was not seeing well w/ those lenses. And then he says, well, there's nothing I can do. So I figure out that he doesn't care about my vision and I realize I know another eye doctor who is more reliable so I say, OK well I'm just going to leave, I'll just wear my glasses. And then he says, are you sure? I thought to myself, why would I stay if you obviously don't care about someone's vision enough to figure out what the problem is? Besides, the receptionist made it very clear that she wanted to leave early. Anyway, if you got this far and are looking for an optometrist, do yourself a favor and pay more for an optometrist who actually cares about your vision and will help you if there's a problem. read more

I recently bought new glasses at Costco and I was pleasantly surprised by how easy it was. The person who helped me was an optician who had formerly made lenses at Lenscrafters so he really knew what he was doing. That was important because I was getting progressive bifocals. Unlike other places I have gone for glasses, he didn't try to upsell me on more expensive lens options. The price without my insurance was only $189 -- Lenscrafters had quoted me a price of over $800 for the same type of lenses. With my insurance I only paid $67! That was only 1/3 of what my insurance deductible was supposed to be. How often does that happen? I have had the glasses for a month now and they are perfect. The only complaint I have is that they don't have a very large selection of frames compared to other places, which is why I gave them 4 stars instead of 5. I would definitely go back. read more

I bought a pair of progressive glasses and a pair of sunglasses at costco. I have a very strong script. I was a bit disappointed by the lense thickness of the glasses. They say that it is the thinnest material available and that's just not true. These glasses are very thick compared to the pair I had made at my eye doctor. The price was excellent and the fit and frame selection are excellent as well. I got both pair in exactly 7 days, which was great. I just cannot see how they can claim these are the thinnest available. I wish I could upload a picture so you could see what I mean. read more