Great service and fine glasses and reasonable price for Medicare aged holders pleasant staff to…read moreanswer any concerns

I've tried calling this location multiple times to make an appointment and no one answers the phone.read more

We've been going here for years now. Great service modern optometry equipment and a broad selection…read moreof glasses to choose from.

I have been going here for about 2 years, but I think it's time to go find a business that cares…read moreabout client needs. These two stars are only because I had a good eye exam experience with them, and it was a delight working with Dr. Jay. I think their rude manager and staff, and overall reluctance to help is their problem. I ordered a pair of prescription sunglasses from them about a month ago. At the time of ordering they told me that it would be ready in two weeks. I leave for a month-long trip out of the country in two days and that was the sole reason I ordered the glasses so far in advance. After multiple calls to enquire, all they keep giving me is answers like we can't do anything to expedite them, our hands are tied, our insurance dictates the lab, etc. I have been with the same insurance for 8 years so it's hard for me to see how my insurance suddenly has stopped working efficiently. They behaved as if I never mentioned my month-long trip ever. They are leaving me voicemails saying your glasses will be ready next Wednesday and the team will promptly call you. Well, my phone will be off and I won't be in the country next Wednesday. One of their rude employees even said "I know everyone would rather have their stuff expedited and have them before time", well after a month of waiting I feel I am hardly asking to "expedite" anything prematurely. The manager didn't even return my call back because I missed her first call and she left me a voicemail after that when I returned her call she wasn't available an di could never get hold of her. It's like they have just decided to not help customers out AT ALL. They are not ready to accept any blame or fix anything and talk to me as if I am at fault for their incompetence. After so many good reviews, I genuinely thought I had found a good optometry in my new community as I value local businesses so much but I am reluctant to do any transaction with them in the future. I know losing ONE customer might not affect businesses but I shouldn't have to beg for good customer service. I am highly saddened and disappointed as a customer to be working with businesses that have no heart, soul, or empathy.

Customer Care & Customer Satisfaction!!! Friendly, patient,…read moreprofessional & extremely helpful!!! Always supporting Local!!

Beware - they will try to charge you for the difference between what your insurance pays and what…read morethey charge, this is balance billing and is illegal. The manager strung me along for over 2 months telling me that my insurance paid the wrong amount for my daughter's contact lenses and unless I paid the difference ($800+) they wouldn't give them to me, even though they had received them. It wasn't until my insurance told her on a 3-way call with me that they must release the contact lenses per their contract, that they finally agreed to let me pick them up. We will not be returning to Poway Eyeworks again and others should be made aware of their unethical and illegal business practices. I waited a week to write this review thinking maybe they would call and apologize for their negligence. Considering how many conversations have been had over the last couple months that seems like the most reasonable thing to do in this situation, but nothing, which only further confirms it wasn't a mistake, but was intentional.

Went for eye exam, which was reasonably priced. Doctor gave me prescription for distance glasses…read moreand reading glasses. I then bought 3 pairs of glasses online: far, near and far sunglasses. I am happy with the eye exam, since with glasses my eyesight is very sharp for both near and far. I am also happy with the service.

Dr Bloomberg is amazing. Explained in detail everything going on with my eyes. As a diabetic I…read moreneed yearly tests for glaucoma, cataracts and macular degeneration. He explained I had severe dry eyes and gave me a plan to help. It's been 2 months and having had eye pain for years, I no longer suffer. I now use Oasis artificial tears (preservative free), OcuSoft eyelid scrub and warm wet compress on eyes everyday. My eyes never felt better. He did not try to sell me glasses I don't need or talk me into surgery I don't need. One opthamologist even tried to put a needle in my eyes and wasn't giving me anytime to even think about it so I walked out. Give Dr Bloomberg a try. You will be very happy you did.

About the eye exams only: My exam was supposed to be with Dr. Rhodes, but was with a different…read moredoctor. Pricey, and the doctor was on auto-pilot. He was masked, of course, and spoke quite softly. (Even the staff at the desk chuckled about this. I didn't). I asked him to speak more loudly, which he did for about 30 seconds then sunk back to inaudible. His accent made things even more difficult. In addition, he really was on auto-pilot, probably after having said similar things to hundred of previous patients. I think he might have said a number of important things about the eye exam, but I couldn't make out what he was saying. I figured I'd just read it in his report on the eye exam, but all I received was a printout of my prescription, nothing about the results of the exam. I would not go back there for an exam. Too much money, too little information.

This is inside Costco. Had great experience last year. Definitely not this year and will NOT be…read morereturning. Took me almost week to get an appointment as the receptionist was not very good at returning my phone calls. Finally get an appointment for last Saturday at 12:15p. Get there 12:07p sign the paperwork, get started with the tests the receptionist. 45 minutes later I am still waiting to get in. No word as to why I am not seeing the Dr. A patient had to help reload the cc paper so he could get his receipt. I decide I had spent more time than usual get up walk out drive home. Pull into my driveway to get a call from the receptionist "Did you leave?" Me: "um YES" Receptionist: "ok" Really just ok....thanks not going back

Sabre Springs Optometry has been my go-to optometrist for a few years but I stopped going after one…read moreincident. During a prescription sunglasses fitting (and after I've paid ~$300), the logo piece of the side fell off - and this it's with gentle handling. The aid who was doing the firing saw it happen too. I told her that I didn't want this particular one but would like the same model. She said ok and will talk with the manufacturer. One week later, I went to pick up the sunglasses only to find out that they sloppily super-glued the logo back on and that there was nothing else they can do about it. No exchange or refund. Straight scam for selling cheap glasses.

AMAZING!! is all I can say. The staff were so sweet..and Dr…read moreThanh was the best! I have been to several over my years and this experience is by far matchless!! From beginning to end I was walked through with everything I needed to know. It was so peaceful.. I'm thankful for this experience!

Discovered this office after re-locating from a different state and I could not have been more…read morepleased with my visit! Everyone in this office is kind and very accommodating. Dr. Chi was very knowledgeable and efficient. Highly recommend this office!

Doctor and staff here is sweet and helpful. Appts are usually easy to schedule. Glasses turn around…read moreis about 2 weeks just like most places. Only issue I have is the frames that are covered under the insurance is not the best quality. Even if I paid a little extra for something that suits my daughter's style better it will still come apart or break within the year. Last year, the side screws on the frames kept popping out. Luckily, I was able to take it back and switch out the frame easily. This year the whole arm snapped off while my daughter was cleaning her lens. Unfortunately, they no longer carry the same frame so I couldn't replace it. Insurance won't cover for another frame or eye exam at this time. My poor daughter is wearing super glued glasses for now. I work for an Ophthalmology/Optometry practice so I opted to go through work for an employee discount instead. I'll still use them to get a back up pair when it's time to go through the insurance.

My son had his initial vision therapy assessment and I am completely impressed. We have been…read morethrough many many assessments and treatments and Dr Pinto is awesome. He connected so naturally with my son and impressed me with his accurate and insightful ability to know exactly what my son was struggling with and how to help him. Cannot recommend more highly.

Dr. Pinto Ng Zhao and vision therapist Lyna are simply the best. I've been struggling with vision…read moreissues from an injury for ~2.5 years. The patience and dedication these two have to getting me relief is hard to believe. They don't just consider a patient's eyes, but how the brain processes vision. After their determined fine tuning, we found a combination of lenses that bring me more relief than I even realized I needed. This team thinks outside the box and are the most committed vision team I've ever met. They're not about getting customers in and out as quickly as possible - they truly care and want to improve the lives of their patients.

This is the best office I have been at They care about you…read moreand listen to your needs. They are friendly. This is an office you will want to stay at and never change.

My exam started with eye tests done wrong so I had to do them again. If you do not want to buy…read morecontacts or glasses from them they will charge you for your prescription. $139! The woman checking me out gave me so much attitude for asking for my prescription and I repeatedly tried to tell her all I wanted was the paper prescription because I thought she didn't understand. I have never gone to an eye doctor and not been able to get my prescription. She told me it was because it's medical devices for my face and it's not like at a doctors office where they give you a prescription and you fill it at CVS. I was astounded by her tone and answer. I really like the doctors but I left there with no intention of my family going back. I then looked up to see if it's legal for an eye doctor's office to charge you for your prescription. It's not!

Dr. We is simply the best. He checks every single thing and will provide useful information to you…read moreduring the visit. Dr. Wu is very knowledgeable and good at what he does.

Our whole family comes here for all of our eye care and sunglasses needs. We trust them completely…read moreand they take good care of us.