This was by far the most crowded Costco I have ever been to, but so worth it! They have an excellent selection. I love the snacks they have here! Great for school lunches or packing to bring to work. There are some items that weren't located where I would typically expect, but it's easy to ask for help. For example, a pack of charred frozen vegetables was not with the other frozen vegetable section, but rather on an end-cap. The staff is incredibly nice and so helpful. They know the layout of the store like the back of their hand. I had a few questions about where things were located, and the staff got me to the right aisle without hesitation. If you can, try to go on a weeknight or a few hours before the store closes. The only reason I didn't give the location a 4-5 stars was the crowds. It made it a bit difficult to access certain products, especially in aisles that had a free sample nearby. read more

Costco Wholesale - Check out on a Saturday - Wholesale Stores Near Me - Fairfax, Virginia

I haven't been when this Costco isn't insanely busy but it still beats the Pentagon City Costco for parking and crowds in my experience. It's well stocked and always seems to have many of the latest and greatest "Costco finds." Just wish their check out lines were a little better organized - and the exit lines! I know it's a Costco staple to have the receipt checkers at the door but what a bottle neck, especially here where multiple "self check out" lines (which are all staffed) dump right into the 2 exit lanes and have to merge with everyone else coming from the other checkouts and the food court. read more

Costco Wholesale - Wholesale Stores Near Me - Fairfax, Virginia

Wow... this experience has completely ruined my view of this Costco. They would not let me do two transactions at self checkout even though I wanted to use two cards to pay. They made up a policy that does not exist and caused a huge scene of embarrassment. It was awful. Avoid this Costco at all costs and choose Chantilly or Newington instead... where self checkout is actually self checkout!!!! The management and checkout staff here have thoroughly disappointed and disrespected me. read more

Costco Wholesale - Pepperoni Pizza - Wholesale Stores Near Me - Fairfax, Virginia

The most crowded Costco in nova, be sure if you have a executive membership, you can shop an hour before opening at 9 am!! I go mainly gas, they are done with construction! There are so many pumps now yay! The food court hack: If you like hotdogs and more protein, order one hot dog and one chicken bake. Cut the chicken bake in half length wise and put the hot dog inside for the ultimate meal! I'll leave you to it trust me it's good read more

Costco Wholesale - Wholesale Stores Near Me - Fairfax, Virginia

I have consistently had negative experiences at this Costco location. In my opinion, there is a lack of concern for customer service and resolving conflicts fairly. During my most recent visit, my wife remained polite while another customer became verbally aggressive and used inappropriate language toward her. Rather than addressing the behavior of the individual who initiated the confrontation, employees appeared to side with that customer. We were later informed that the customer was related to one of the employees, creating the appearance of favoritism. As my wife attempted to leave the store, employees followed her outside, continued confronting her, and repeatedly stated they were calling the police. They also attempted to prevent her from leaving in her vehicle, which we believe was inappropriate. After consulting with an attorney, we understand that preventing someone from leaving without legal authority can raise serious legal concerns. The situation changed only after the husband, who had been contacted, informed store personnel over the phone that attempting to detain his wife was unlawful and that he was on his way. At that point, the employees' attitude changed, and my wife was allowed to leave without further interference. Unfortunately, this is not an isolated incident. We have observed and heard of similar customer service issues at this location, yet management does not appear to be taking meaningful action to address them. Because of these ongoing concerns, I have filed an ethics complaint with Costco's corporate headquarters in the hope that the matter will be investigated and appropriate steps will be taken to improve customer treatment and accountability at this store. read more

Love it . Fresh vegetables and fruits . Great deals on clothing plus all their pre made food just superb. Their flowers are the best . Received fresh bunch of roses and chocolates on Valentine's Day . Their Dubai inspired pistachio chocolates so good . read more

Costco Wholesale - Wholesale Stores Near Me - Fairfax, Virginia

I mean, what can I say?? This is Costco. They have their ish together and know what they are doing, hence the crowds. This location is laid out slightly different from the two I frequent --Sterling & Leesburg--so i personally found it a little difficult to navigate (although it really isn't!). As is the case with most warehouses, this carries items seasonally or they rotate their products every once in a while. I have a love/hate relationship with Costco because of that. The self-checkout counters are my go-to. I find it easier to just scan my own items, unless I have heavy items, then I have to wait for someone to come over with a scanner. Once checkout is completed, it's back to the madness of navigating past the crowd at the checkouts, food courts and the exit line. Customer service is hit or miss. They are just so busy that sometimes the staff are friendly, other times, they are just there to do their job, which works. The parking lot is just insane. There isn't any nice way of saying it; it is a pain to get in and out of the entire shopping center and the parking lot. I love Costco but think 5 stars would be too high, but don't think it's worthy of less than 4. The parking lot was very compact and crowded, there was a lot of construction around as well. Would I return? Only if I'm in the area. read more

Costco Hearing department doesn't care for its customers once they've got your money. One of my hearing aids has not functioned for a month. When you go in person, you're told to make an appointment. When you call no one answers. You leave a message, no one calls back. You text. Nothing. Just silence. So you give up. And find a better source of hearing aids! read more

Everything good. Good customer service. Quality food. Good Value for large family. Smaller family, I suggest to Freeze products read more

Had to check out the local Costco. Parking really sucked because they were doing lots of construction in their lot. Inside is standard - crowded, samples but somehow organized. Self checkout wasn't really self checkout as someone is scanning your items. read more

We had a really unfortunate experience at this Costco. They've created a new policy in which regular members cannot enter the story until 10 am. You have to pay to upgrade your membership, or they won't let you in. It's an obvious money grab, but if that is how they want to run their store, fine. However, they told me this policy has been in effect for 4 months, but this is the first time I've not been let in, even though I come here before 10 am every other week, and I was never told about this change-until now, which doesn't even make any sense. So, paying to be a member isn't enough now to be let in when the store opens; you have to pay even more. What's next? Smh read more

This is my local Costco, and it's always a great experience shopping here. While Costco can get crowded, this location consistently feels well-organized and easy to navigate. The staff is friendly and helpful--whether at checkout or when you have a question about an item, they're quick to assist. The variety of products is excellent, and I rarely have trouble finding what I need. Parking is usually smooth as well, which makes the whole trip that much easier. Overall, a dependable and well-run Costco that I'm glad to have nearby! read more

The Facebook and Reddit groups are telling the truth: This is probably one of the least friendliness Costco stores in Northern VA when it comes to the customers (the staff has been friendly here for the most part!). Although the customers here aren't the friendliness bunch, this location is closest to our home so we typically frequent here most of the time. #convenience They always have the latest and greatest in stock and in bulk which is more than enough to feed our family. I've also noticed this location has more Asian items (spicy ahi poke, instant Vietnamese pho, shrimp chips, Chinese sausage for days, the list goes on...). The checkout line may seem long but it actually goes quicker than one would think, and it's fairly efficient. One of the first things that I did after becoming a homeowner was signup for a Costco membership (shoutout to my mom for letting me piggyback on her membership for X amount of years!). We made a few trips annually, but ever since having kids, I feel like we're here at least every 2 weeks! read more

I strongly advise against having tires replaced at this Costco location. My 73-year-old mother scheduled an appointment for 8:30 AM, but upon arrival, she was rescheduled for 11:00 AM after paying for the service. Rather than making a second trip, she waited, given the Costco was a 30-minute drive. After several hours, they finally accepted her vehicle. They returned, claiming the wheel lock was damaged, which we believe was not the case, as my cousin had recently assisted her in changing a flat tire without any issues. To resolve the problem, she purchased a new lock from Autozone for $62 and returned. However, they asserted the wheel lock was damaged again. It is clear that they damaged the lock. She purchased another one to expedite the process. This time, we were extremely dissatisfied. They claimed the lock was too tight and required a Toyota dealership. My mother declined to wait for an appointment. Fortunately, my cousin was able to help, and he managed to remove the lock. We recommended she seek a refund and not return, but she wanted to avoid any further complications. She went back, and they finally completed the tire replacement after all the trouble, wasted time, effort, and money. We even attempted to contact a manager, but our calls went unanswered. The service was incredibly poor, and she will not be returning. read more

Costco Wholesale - Wholesale Stores Near Me - Fairfax, Virginia

Costco via Instacart frequently failed at providing accurate order guides for home delivery. Products "unavailable" or randomly discontinued. Cancelled my Costco membership due to them being unreliable. read more

5 year road Hazzard warranty is a joke.. my tire was damaged by a pot hole and need to be replaced.. I went to costco in Fairfax and they said all the appointment was booked for the day and gave me an appointment for next day at 2:30. I came in at 2:15 and handed the key. At 3:30, my car was still in the parking lot. They pulled the car to garage at 4 pm. And it 5:50 pm and the car is still on the lift.. How does it take two hours to replace two tires?? They also said since the tire was driven 24000 miles, they will only cover 50% of the cost and I'm ending pay $280... Over 4 hours of wait and still paying for so called "warraty".. it's redicules.. read more

I typically love this Costco because of the wide variety they offer. However, I think recently things have gone down. Samples are not as plentiful as it used to be and the employees aren't as friendly. We wanted to order a pizza on a Sunday afternoon and they told us it would be a 20 minute wait. We were fine with waiting but after continuous checkins to see if they added an update they kept saying it was coming 45 minutes later they realize they lost our box and our order was nowhere to be found. We had to wait another 15 minutes for the pizza to be made, which took a total of over an hour. It was super frustrating since we kept trying to check in with the workers to see how long it would be, and they kept saying it was coming instead of making sure they saw our order. I think it added an additional 30 minutes because of this. Despite this mishap, this place is truly a bang for your buck with the $1.50 hot dog and drink combo and $10 for a whole pizza. Don't sleep on their clothes either they have great deals! Very disappointed to have such a negative experience today. read more

This is the consistently the most over crowded Costco I've ever been to. It's gotten to the point of unbearable. I live around the corner, but I drive to another Costco because this place is so crowded. Avoid this location. read more

Costco Wholesale 4725 West Ox Rd.,Fairfax, Va tire center gets a one star or no star from me! I paid for tires on June 06 and had to make an appointment once they ordered the tires. They told me to come at 10:00 Friday, June 21. I came at 10:15 but Ms C. Told me that was fine. Took my keys and said she would phone me while I shopped when it was done!! Well, they never worked on my car and never called!! I waited until three o'clock! Then Mr.S. Yells at me at 3;00 saying people who are late don't get serviced!! I said why di you take my car for the entire day??? I got my full refund and will never go into that awful service center!! read more

I love the fact that I can now enter Costco at 9:00AM. The prices are great! I know I'm not going to get great customer service, but I don't much care. They cut back on help to give you better prices. read more

Worse Costco in the DMV area, horrible customer service, items are in the overhead, not on the floor. Employees are afraid to state managers name, and management themselves are condescending. I spoke to 3 of them this morning. After having to track them down in the office, because floor employees, rather push upgrades, with other customers, instead of helping communicate to management when requested. I dealt with Cynthia over a month ago, and left without buying anything, (her interaction was rude), but today it was a different story, maybe because there were other managers around. Last month's interactions was about telling them to change the hours on Maps online because it's deceiving and states 9am but other Costco states 10am, still hasn't changed. Read other reviews in the last 2 years, that have one star all accurate. I avoid this Costco and only go in to grab one item, if I absolutely have to and still have problems every time. The fact that I was asked by Bonnie, about naming bad employees and I couldn't because every single one was bad, including the manager because Bonnie, stated her words unclearly. Instead of stating the obvious, for the inconvenience, let me refund your purchase today, she said "could I take care of that and pointed to my receipt" I could go on how many things were wrong in the store, the receipt check area is the slowest, you have a lot of management walking, talking to each other and requesting upgrades in line, but no one in the aisles restocking or pulling items to the front so it's accessible for customers. Employees state they are going to restock items then give you a time of so many minutes and an hour can go by and no restock. Hard to trust anyone in this location. Even when I was escorted out to the front, I believe it was Alan or some guy, finally getting help to check receipts only because he had to walk by it and see our frustration and hear everyone else's. I would avoid this location, if your able to drive somewhere else, I highly recommend it read more

Back to Dante's inferno. It's so difficult to decide, which is worse, the DMV or Costco. I went to help my folks, although my profuse sweating prior to the trip here wasn't pleasant. This is because every visit, I'm hit at least several times, by shopping carts due to people not paying attention. Still am not sure how you miss a nearly 6'3 guy in bright clothing, and also have had interesting experiences driving in the lot. A lot of non drivers. Their tires are priced competitively in my opinion, and the whole paying for a Costco card is outdated. I was so happy not to renew my membership, as it was a waste of money. If I had ten kids and multiple wives that might be different, but even then I think they aren't necessarily a great deal. The $1.50 hotdog and soda deal is still a go. I will say the employees are extremely helpful and kind. These are good attributes. Yet enough to change my view of the huge crowds. Through fairly intelligent shopping at big box stores, and online retailers I do better than this experience. Today for once no customers ran into me, but I'm just not a fan of this store or company. The CEO does seem cool, and he invests in his folks, but I find this shopping model outdated. Time is money as well. read more

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This Costco is packed during Friday morning. First I want to say the gas station has 2 pump per lane. And the line can be long at time. Inside the Costco, the layout is very similar to other Costco. I will say it is smaller space than other Costco I been to in west coast. The food court is the most interesting because I never seen beef roast sandwich, mango smoothie, and strawberries ice cream. Unfortunately I did not get those yet the time I visit. Will definitely try one day read more

Costco Wholesale - Food court - Wholesale Stores Near Me - Fairfax, Virginia

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I'm giving this Costco 5 plus stars because it's sooo well deserved... I dread Costcos in Maryland because they are poorly disorganized and managed. So I come here and my membership expired so my friend and I sign up for their black card membership. Yes it's expensive but you get money back at the end of the year in a rebate check!! As much as I will be shopping here, yes!!! It will be worth it and can't beat gas prices. We had a lovely associate Jia who helped sign us up and gave us some great tips about store deals and offers. Now we are here on a Sunday and it wasn't chaotic. Employees here are friendly!! The meat department, had a lot of good stuff! Sample people are back!! Fresh flowers actually last a long time!! I found a Squishmallow Hello Kitty for $19.99 Checking out was a breeze. I'll make the trek here for now on. read more

Costco Wholesale - Squishmallow Hello Kitty. Hurry and get yours!! - Wholesale Stores Near Me - Fairfax, Virginia

My wife took her car in for 4 tires and check a pressure sensor. After 4 hours they only replaced the sensor. And the service people were very rude. She came back the next day for the tires and it was another 4 hours and still very rude employees. Costco should regularly have people check into stores personnel, maybe as "secret shoppers" and see how customers are treated. The time and treatment of customers is not worth any savings you may get. read more

I get anxiety coming here because the employees are grumpy and miserable folks. Very unfriendly team. No smile. Customer service was terrible. Woo and Sco were not a pleasant cashier. They didn't say at least hello was too busy to throw my food back into the cart...it was awkward. Costco needs additional guest service training. read more

Costco Wholesale - Rude employee - Wholesale Stores Near Me - Fairfax, Virginia

Love Costco. The prices are great, deals are good. This Costco in particular is a decent spot. Lots of parking but always so crowded. The lines are insane, but they are usually always stocked with what I need. Bought this big af right there today. Service was ok, a lot of the employees seem to be having to get places quick. Thought this one dude was gonna run into me today with a box of whatever, but I'm 6ft so we good. Nah fr though good spot if you are in the area and need to go to Costco. read more

Costco Wholesale - Me with a rug we bought at Costco - Wholesale Stores Near Me - Fairfax, Virginia

The Fairfax Costco location is one of the better ones in regard to the entire wholesale chain. Classic items are always available, and the staff here listen to customer concerns and desires in regards to what is wanted at the location. They keep all the classic items in the shop and rotate seasonal items (food, decor, etc.) as well. My only caveat is how busy it gets even on weekdays, especially at the gas pump, but that is to be expected. read more

EPIC FAIL !!!! Senior/vulnerable shoppers' hours from 9:00 AM until 10:00 AM on Tue and Wed at Ox Rd Costco. But today -- did not open doors until 9:11 AM?! You would expect more professionalism from Costco. ISSUE 2: Two displays of Sanders' salted chocolates in the store, one by the front door, the other by the checkout. NEITHER is the dark chocolate; both are milk. Inquired with several staff who were adamant -- but incorrect -- about the dark chocolates. ISSUE 3: Waited, waited, waited at the Membership Desk for info. They report Sanders DARK Chocolates are only avlbl ONLINE. Which brings me to ..... ISSUE 4: Check out the PRICE DIFFERENCES between the online or in-store Sanders chocolates !!!! Would you order the DARK chocolates ONLINE? (Maybe not.) I have loved this Costco store. Not sure what happened, but the quality has taken a dip. Regrettable. read more

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I signed-up today for a membership and it took a good 40 minutes, only because there 10 other people in the line in front of me with the same idea. After that was done, I went straight to work looking for cool things to buy. The first thing that I noticed were the Christmas Trees already on display and for sale. That seemed to be a little bit presumptuous, considering were ate nearly 4 months away from Christmas. I had a previous membership at the Pentagon City location, but this store location appears to be somewhat larger. The produce section was rather small, and they only had the most basic like apples, bananas, and some melons. In the meat section, I picked-up 7.5 pounds of boneless steak, as well as, 3 1 pound packs of lean ground beef. I also managed to get a pack of Purdue chicken breasts, and a frozen pepperoni pizza in the frozen food section. They used to sell really cool cargo pants, but I didn't see those here, nor at the previous location. There are tons more things that I need, so I will return over the weekend with a bigger list of stuff. read more

Costco Wholesale - Wholesale Stores Near Me - Fairfax, Virginia

This is a pretty good Costco as far as local Costcos go, but it can be a bit hectic - there's definitely a high level of absolute chaos in this location, mostly from customers who don't seem to care much about blocking entire aisles or banging into carts. Still, there are good deals to be had, and the employees are nice. Though I absolutely hate when they try to upsell their higher membership when they know (from scanning our card) that it wouldn't make sense for our needs. The line for gas is also extremely long. read more

Each Costco is different (regionally based inventory) and they only take 1 brand of credit card. Previously they were AMEX and now they are Visa. This Costco has a lot of Asian products due to the area. I've haven't looked in detail to see which products they have in comparison to Pentagon City or Springfield but they do have more options than them. Parking here is more of a mess than Pentagon City as the logistics for this parking lot are messed up. The lanes are narrow and the gas station traffic adds even more to the craziness. That being said, it's a Costco. You can get things in bulk for a semi-decent price. What value you get depends on what you buy and when you buy it. I don't buy fresh fruits & vegetables, eggs, or milk from Costco. The vegetables always go bad quickly even things like ginger and grapes. Garden supplies, batteries, non-perishable goods, and baked goods tend to be a good deal. Electronics, Appliances, & Kitchen goods tend to have Costco specific skus so you have to pay attention to the features. Pharmacy is pretty good and prices are even better than Walmart and Amazon. I go here cause it just easier to get to than Pentagon City & Springfield usually plus there's other things I need to go to in the area. read more

Parking is never the best, but they control the lines well inside and this frozen fish is really good! read more

Costco Wholesale - Wholesale Stores Near Me - Fairfax, Virginia

I am a huge Costco fan! This particular location can be quite overwhelming at times, with the amount of people crammed in (you should see the bottlenecking that occurs on the weekends, people lined up to get in to the warehouse as soon as it opens), and the parking lot being quite crazy with pedestrians walking all over the place! Costco is a wholesale/warehouse club that is accessed by a membership only. They have been around since '76 and used to be under the 'Price Club' name., originating in San Diego, CA. They offer 3 types of membership: Executive (the highest level of membership), Business (for business owners and managers), and Gold Star (usually for those who purchases things for personal use). Some of the items they offer are appliances, auto/tires, items for babies and kids, clothing, handbags, computers/printers, electronics, furniture, hardware, health and beauty products, home/decor items, jewelry/watches, office products, patio/outdoor items, items for pets, and travel/luggage items. I usually stock up on their Clorox, laundry detergent/softener, body wash, shampoo, and, of course, food (olive oil, nuts, cheeses, etc.). Warehouse savings/coupon books can be picked-up at the customer service/kiosk by the cashiers, but the savings automatically apply to your purchases when checking-out. Food courts offer Kirkland eats, such as gelato, sundaes, hot dogs, Italian sausage, chili, chicken caesar salads, sandwiches on ciabatta bread, pizzas (cheese/pepperoni/combo), smoothies, and even churros. I prefer the Pentagon location, as I just know my way around, and the items are usually more well-stocked there. However, if you're in the Fairfax area, this is usually the go-to. +go early! +parking lot can be quite overwhelming with the amount of cars/pedestrians read more

WOW a totally different experience now. The masks, the empty shelves, even limited selections. And some items just aren't. The isles are wider with traffic arrows, they could of probably used those before to avoid traffic cart jams.. No more sampling foods... I always enjoyed those. Its a very different feel. Not as much fun shopping anymore. I have been a long time fan of Costco- Kirkland. Especially the one in Christiana Delaware. I was there about every 10 days. The trip inside that warehouse was never short of 2 hours and a few hundred dollars. I think then the pricing was better and I do know for sure the packaging was larger. Its definitely shrinking over time, though the costs have increased. Paying more for less. So now, you really need to be a knowledgeable shopper. You can get better prices on certain items for sure. Here I believe produce, dairy was always a winner. And definitely the meats. Never had any issues. I have been to many other locations and even out of the country in Mexico. Mostly all very good experiences. This pandemic has changed everything. Made us more cautious, alert and guarded. More conservative shoppers. And always looking -because the shelves are bare. Hoping the country returns to normal and life as we knew it can continue... read more

We regularly frequent this Costco because it's closest to home, but it's certainly not the best Costco in the DMV. The employees here seem pretty cranky and one time an employee at the self-checkout line was complaining about how we had too many items even though there weren't that many and there was no sign that says there's a limit for how many items. Once we got home, noticed they double charged us for a couple items! Drove all the way back the next day, and the customer service lady was complaining that this was the 5th time that day that she has to process a return. She blamed her co-workers mistake on me, because I used self-checkout even though there's no sign that says there's an item limit. We didn't even have that many items. Pretty ridiculous if you ask me! Other Costcos like Springfield, Chantilly, Pentagon City, and Sterling seem much better! read more

Costco Wholesale - Drinks - Wholesale Stores Near Me - Fairfax, Virginia

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In my last Costco review I wrote about what it was like to shop at Costco during a pandemic + all of the healthy options that were available. Well guess what suckers, we are pretty much three years in the Covid-19 era and all bets are off. I am no longer stocking up on chickpea pasta....I am bulk buying SNACKS and any prepared food item that will get me through parenting and working from home with two children under five who are most likely not in the school system that I am spending an entire paycheck on. Is this review written from someone who is clearly unhinged right now? Why, yes, yes, it is. So what is in my Costco cart right now? + Garlic Butter Shrimp Chips: They make your breath smell for days but hey, that is what KN-94 Masks are for! + Milton's Cauliflower Frozen Pizza: Seriously so good you forget you're eating healthy-ish + Shepherd's Pie: My husband and I literally can eat half a pie to ourselves in one sitting and it's meant to feed a family of eight + Rao's Marinara: There is no better prepared sauce and you're basically getting two for the cost of one here. We go through this stuff like water. + Pesto: Freezes well and perfect for the tortellini my daughter loves to bring for lunch (since her school lunch program got cancelled due to all of the students missing school from Covid!) + Chocolate Chip Macadamia Nut Cookies from Hawaii: They are mini so you don't feel so bad when eating them + Ice cream: We were buying the pints of little boutique brand ice cream in the beginning of the pandemic but all bets are off now. We now need an industrial freezer to house our ice cream habit. We try to switch around but nothing can beat the brown sugar milk tea popsicles and of course those classic Haagen Daaz bars + Rotisserie Chicken: Awesome for meal prepping or just eating straight out of the plastic shell What's not in my cart: + I do not recommend the bulgogi they sell pre-marinated. It's way too sweet for my taste and is not very authentic at all. + Bonne Maman Jam: I love Bonne Maman jam but their jars are just too big. I think it's tastier when you buy them in the tiny little jars that fit in advent calendars! + Dasani - 'Nuff said. I absolutely love the fact that they introduced self-checkout in the past year, it makes the long lines and terrible parking worth it. In my elder millennnial years, Costco is my number one way to spend a Sunday afternoon. THANK YOU FOR ALL THE MEMORIES AND THE FOOD! read more

The layout and parking lot operation is superior to the nearby Costco at Alexandria. Getting a membership took 30 minutes, due to the Windows-based system being a little slow and crashing a few times. However, it was worth the wait, and they let us browse nuts and vacuum cleaners while waiting (these are very important items). The produce costs about the same as in other markets, but the kimchi, hummus, and peanut butter are great deals. The layout flows in a counter-clockwise rectangular path, and will have you exploring electronics, nuts, tomato sauce, clothing, kitchenware, furniture, a few mattresses, outdoor playgrounds, and then the food section. If you want a basic low-cost household item, you are better off going to Home Depot or Home Goods. On the other hand, diapers and wipes are at the very end of this layout, after the spices (which includes shredded nori seaweed with sesame seeds), and are a steal at 15 cents per diaper, and 4 cents per wipe. You will not be hesitant to keep all the butts clean. read more

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One of the most disorganized, disorderly and rude Costcos I have been to. While I did visit at a busy time, that isn't an excuse for the staff to be rude and inefficient. There were so many extra register staff that were supposedly scanning carts with a tablet in advance of the actual registers (to supposedly make things faster) however when they did this with my entire cart they ended up canceling it and having to rescan everything again at the actual register. The gentleman at the register also failed to tell me where to get the gift cards that I purchased, so I had to ask where it was located. The line to get out of the store was even longer than the checkout lines, but I persevered to a small door next to the exit doors which was closed and another customer had been waiting. I then proceeded to wait for over 10 minutes with no one seeming to be alerted. One of the associates checking receipts at the door finally acknowledged us and yelled "pick up" twice but to no avail. Being fed up with not being acknowledged and ignored, I proceeded to yell "pick up" myself 5 times. Finally an associate with an assistant store manager (by the name of Rick) shows up without any apologies. Rick then gave me the dirtiest rude look and had the audacity to imply that I shoved the receipt in his face. Needless to say, I will not and do not recommend this Fairfax Costco location! read more

Busy. Packed. Crazy. I am a HUGE fan of Costco! They have fantastic prices for their members, and they even have sales on various items throughout the week. Many of their items are sold in bulk, which helps decrease the price. They also have a fantastic return policy. You must be a member to shop here, and membership is about $50/year I'm not the biggest fan of the fairfax location because it's crazy packed and crazy busy--especially on weekends. Parking and getting gas is the WORST on a Saturday, but the gas prices are pretty much unbeatable. During the week, my mom and I stopped here after work and were met with a wonderful cashier (Hui? or Huy?). He was so nice, friendly, and kept a smile on his face. Costco needs more cashiers like him--it was great being greeted by smile and upbeat attitude rather than the usual "burnt out" looking face. I went to the food court to get a Non Fat Vanilla Frozen Yogurt and a churro. Unfortunately, the cashiers at the food court were not very pleasant and just wanted to be done with people as soon as possible. Also my vanilla frozen yogurt came out yellow--and tasted more like custard...maybe they switched vendors, because I've gotten it before and it did NOT look like that. Dear Fairfax Costco, the food court staff is in desperate need of customer service training. read more

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