It's COSTCO, not a personalized service or concierge. It is going to be busy, the parking lot is going to be full, and you can make sure that the lines are usually a bit of a wait. But so what? The value you can get for your money, even though you have to buy in bulk, is pretty exceptional. Costco is a staple in our house for the necessities, such as milk, eggs, yogurt, fruit, and more. We never get out of this location with a bill that is anything under $150 and that's just fine with us. Yes, we are privileged. Yes, we buy something that we did not "need" on every visit, though we have tried so many winners making these all very reasonable risks. A fave: Rao's frozen eggplant parm. Two trays for maybe $12, and that is two-plus meals for the wife & I when we make up a salad & bread to go with. The kids? Eggplant? Pffft. Sure, I could knock the parking lot, or sure, I could knock the lines at checkout. But I have come to expect that, and I don't have any real problem. My knocks are the "seasonal" or "one-time" buys that aren't marked that way, so if I get something that I like, and it's not there the next time I go, then that kind of irritates me. I'm not talking about Christmas candy; I'm talking about a cereal, or a vegetable, or even a bulk snack. If I like it and I cannot get it the next time, then it makes me wonder why I purchased things in the first place. But oh well, I enjoyed it while I had it. The membership is worth it, and so is getting a snack on the way out. Whenever I hear that the economy is bad, I just look at the parking lot in Costco and remind myself how much freedom we have in our country and how far disposable incomes might go. Yes, I am privileged and I am grateful for that, but I love buying 10 or so winter coats for kids and donating them. The cost value is there for me, but the real value is the availability of affordable goods that I can give to those in need. Without Costco, I may not be able to do that. read more

Costco Wholesale - Still the standard of cheap eats. - Wholesale Stores Near Me - Lenexa, Kansas

Came here to shop but they didn't have any motorized scooters and the front door people told me that I could go look for one in the parking lot or on each side of the carts. I just had surgery 3 weeks ago thus the need for one. Oh and he said they only have 4. Only 4 for your entire store? Guess I'm going across the street to Sam's. They have like 10 atleast. read more

Costco's efforts to keep out non-members is obnoxious to members. They require people scan in but have no way of knowing if the people clumped up behind the cardholder are with the cardholder. The scanner barely works on the cards where you have to just sit there for a second or so dancing your card across the reader. If you want to get cooked food first (pizza, hotdog, etc.) they still force you in through the entrance and you have to walk all the way around the store just to get food. If they didn't provide solid brands at reasonable prices I would dump this establishment. read more

Its busy because its good. There is still nowhere else I can get a months worth of healthy high quality food and other stuff in 2 hours.

It's Costco - it's clean, the usual Costco stuff & great bakery. Chocolate cake is the best- so moist! Parking lot is always packed & not easy to get in & out. Staff is helpful & friendly. read more

My pizza was the perfect temp, not too hot, not too cold just like Goldie locks. I also like the atmosphere, it gives off warehouse but also cozy. Although you may get with a cart, it's worth your time. I 100% recommend you go to this exact location. If you are reading this right now why are you not at this Costco? read more

Hearing Aid Testing is inferior, and Specialist did not care that it was too loud. Don't get your test here! Low technology, hurt my ears, no compassion, plenty of room for errors, not alone in a soundproof room, no beeper, dependent on employee's hearing and accuracy to hear my replies. The volume was way too loud and no adjustments after I complained twice about the volume. It hurt my ears and they are still ringing 10 hours later. Did not trust that I would be getting accurate programming, so did not order. Very disappointed. I should have walked out, live and learn. Never again! Costco needs updated testing labs and more training to not hurt people's ears. If I didn't have hearing loss when I came in, I would have it now. read more

Ordered a refrigerator from Costco online. Installer arrived and won't install it because we don't have a shutoff on the water line to the ice maker. No one told us this. All the food is in a cooler and new refrigerator is in the garage while we call a plumber. Any savings that we got from Costco will be eaten up by having to install the shutoff. Buy your appliances elsewhere--this should have been a popup on the Costco website or an email stating that this was required. read more

I just returned 2 tops. They were bought on 5/13 and I had the receipt. The woman informed me one had not been scanned, even though receipt showed 2 tops being scanned. I said 2 had been scanned and I probably scanned the one twice. She called another woman over and they went to another computer. She said she credited my card but still only one top scanned. 2 tops were scan. I made a mistake and scanned the one twice. She made me feel like I was trying to cheat them. read more

Ordered two pair of prescription glasses from Costco Optical dept. Todd assisted in ordering the frames and lenses. He is very customer focused and efficient in knowing Costco's procedures, timelines, inventory, etc. I was very impressed by his knowledge and professionalism. I've been a member of Costco for many years and have yet to find any lower prices on frames and lenses. Support has been excellent as well such as adjusting the frames or even just getting the lenses cleaned whenever i enter Costco to shop. read more

Delivered right on time, merchandise was just as ordered. And the product was exactly what I needed. The price was even lower the the original online price. read more

Tried to get a membership. Not easy waiting in line at the service desk due to cramped space. All of us waiting were in the way of shoppers leaving. I waited about 10 minutes and was next in line. When the shopper in front of me was done, the employee wouldn't look at or acknowledge me. She walked away and brought a man to jump in line in front of me. He gave me a big grin like haha lucky me I just jumped the line! She did not want to wait on me and I don't know why. Total waste of time and the store is extremely overcrowded. They need to build more stores and train staff to not be rude. She could have said "this will be quick and I'll be right with you". I waited patiently and did NOTHING wrong. I walked out and NOT going back. She wanted to piss me off. I don't know what her problem with me was but I walked out. Just forget it Costco. I also sent a message to Costco asking if I could do this by snail mail and got no response. So much for Costco good reputation. read more

Great prices. Clean and friendly staff. Meat section always full of great steaks. Fresh vegetables and large variety. Wish we had one in Topeka. read more

This is the best Costco in the area. They're always clean and they always have the necessities in stock. Staff are courteous and helpful. This one is on the KS side so it does sell hard liquor or wine like the MO stores do. Definitely worth the membership cost. read more

This location is well-stocked with a great product selection. We have also used their tire center and we're pleased with the value and service we received! We have also used the optical center several times for glasses and they were great! read more

Ok so I've avoided this Costco location for the last eight years due to the parking lot alone, but recently I found myself in the area and decided to give it a try, afterall I LOVE Costco, and I figured how bad can it be? Well, the answer is not horrible, I mean... it IS a Costco, but it's also not great. So, first of all the parking lot is still awful, and when I say awful, I mean awful by even Costco/ big box store standards. Just to get to it is horrible, and if you need to turn left to get back out, forget about it. I'd still be waiting. The actual Costco is great. No notes. Awesome options, great deals, overall it's a pretty standard Costco. The reason it's three stars is because I had a really bad experience at this location with their staff. To make a long story short, I had incorrectly charged something on the self checkout and wanted to take care of it before I left instead of taking it up with my credit card, which just seemed silly. At first someone told me to wait in the returns line, which after waiting nearly 30 minutes, another person came by and told me I was in the wrong line, which was a bummer, but eventually they were able to help me faster. Now it got really crazy because the person who helped me was working really fast to get off the clock and between the two of us there was a miscommunication that messed everything up even more. Overall it took two more people to help, and it was a massive mess. Everyone was nice, but it was such chaos, and there are so many other Costcos in the area, I'll likely not return unless it's the only or more convenient option. read more

I have two go-to Costco locations, the one on Marshall Drive and the one on Blue Valley Parkway, each for different reasons. The one on Marshall Drive is convenient, the people are invariably friendly and helpful. Plus, the checkout lines move fast and they have the self checkout for 15 or less items. When FPO and I need to go to Costco, we try to time it so we're there about an hour before closing ... less crowded that way, and choice parking. Monday through Friday that's 8:30 pm, Saturday and Sunday, it's 6:00 pm. And in the summertime that's totally fine because it feels like the sun doesn't set until 9:00 pm anyway. read more

Don't recommend the self checkout. I was by myself with a 10 month old and 2 year old and cashier named song but mostly the other woman was making me very uncomfortable and tell me How I had to checkout w/o help..... they may have been feeling like they were doing their job but made it very hard instead. Red head named shalem or Rhymed with shaylin idk.... Very rude. Wont be back in self checkout and will be talking to management about her. read more

Stopped to get gas and thought, hey I haven't had a hotdog from Costco in a while, so went on and grabbed one. Such a disappointment. The bun was soggy and I asked for another hot dog. They just handed me another bun and wished me luck. The Churro was not cooked all the way through. The tables, drink and condiment area were a mess. Staff was not friendly at all. Needless to say, won't be coming back in her for a hotdog again. read more

Self checkout here is ridiculous. At Sam's Club I get to use a handheld scanner and keep everything in my cart. Here I had to pick my coke and water up (both heavy, especially the water) and swipe them upside down on the scanner. Then I have to put everything else on the weigh area and then back in the cart. Never again. At least this location has more than 2 cart bins though. I'd never recommend someone buy a Costco membership. read more

I was considering a membership and went to this store. I asked the greeters if I could get a one-day pass to look around at the merchandise before purchasing a $65 membership. They were very friendly and said yes just go to the membership desk. I went to the membership desk where two women were on duty (this was shortly after opening at 10 a.m. After a loooonnng wait, several more people were in line and three or four more staff showed up (late). When I finally got my turn I asked the lady if I could be allowed to enter just to look around before I purchased a membership. She rudely shouted at me "No! CostCo doesn't issue one-day passes!". Shocked and somewhat humiliated, I left. When I got home I called the store and asked for the membership department. The phone rang so many times it finally rolled over back to main menu. I then selected the Administrative option and was quickly connected to a friendly young women who said "yes, you can get a one-day pass" to look around.. I explained what had happened and she went off to talk to someone, and came back to say they have changed their policy and don't allow a one-day pass, but if you purchase a $65 pass and aren't satisfied you can get a refund. At least she was nice. The woman at the store was awful. I think I'll pass on Cosco at this point. If I reconsider, I'll go to the next closest store in Leawood, KS instead. read more

Local Costco for me - Lenexa , always clean and organized , lots of new healthy meal kits this time of year . Trying the street taco kit tonight ! Ok I know it's only 450 pm.. but just made the street tacos from the kit we bought earlier today -! they were absolutely awesome ! Lightly fried the corn tortillas - added chicken / slaw mixture /lime avacado creme sauce and salsa - wife and kids said they were killer ! For 15 bucks it makes a bunch ! Worth trying if you love street tacos - must fry the corn tortillas though read more

Costco Wholesale - Rotisserie chicken pot pie ! Incredible ! Flavor was better than homemade - and the crust !! You have to buy one of these comfort pies !! - Wholesale Stores Near Me - Lenexa, Kansas

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Overall review, as I am there too much to base the review on a particular day. Good: great pricing on medications, FREE hearing test (not just a screen) & great pricing on ORGANIC foods (fresh & frozen veggies, as well as coffee, drinks, etc), can look up purchases by account to reorder/return/check info on a product. Customer service department at this location is second to none. Not so fab: need more organic offerings, parking can be a bear during weekends (as expected), lines can be long at this location, wish they had wine available like the MO locations do Tips: does not accept AMEX or MC - bring your VISA or cash; avoid the 'sampling hours' if you're on a diet or a budget (you WILL LIKELY end up with several sampling items in your cart after trying!) read more

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TIRE CENTER - Unless you want customer service equivalent to spending the entire day waiting in line at the DMV only to be treated rudely, and with zero interest in your business then go elsewhere. They will not even take the 5 minutes needed to quote you a price without an appointment or the honesty to give you any idea how long your wait might be. So if you need reliable transportation and actually want to talk to a human then go somewhere else... read more

We just had quite the horrible experience at this location and would like to ensure you are aware. We were looking to get a new sound bar. We saw one that appeared very good price. We didn't see any under the display so I asked the employee. He said "we are sold out. it seems to be showing that we have some in the system, but maybe it hasn't caught up because of sales happening so fast." There was another at the end of aisle so we checked that out and it seemed like a good fit so we grabbed one. After checking out we realized it rang up for the wrong price. I went to customer service and this is where it went south. A middle aged women, blonde hair checked the SKU in the system and shared that it was the correct price. I said "no, it was signed at $119, not $149." She continued to banter with me about this and I explained that while it may be ringing up that way but it was no advertised that way. She walked over and as she did, she made sure to make a comment about me pulling my mask down temporarily to explain where it was. (this was completely unnecessary) Upon her return she said that the 2.1 was on sale for $119 but not the 5.1 model. I said if you have all 5.1 models under the sign, that they should honor that price. She kept interrupting me and continued to interrupt my husband as he tried to explain the same thing. I don't believe the customer is always right, but if a store incorrectly signs an item, and places AN ENTIRE pallet of them beneath it, they need to honor that. I have worked in retail for 17 years. That how you take care of people when you make a mistake. I wish I caught her name, but it was 11/27/2020 at roughly 3:30p - blonde hair, blue plaid shirt. read more

My brother has an addiction to this place, as every week he decides that he needs something in bulk and comes here. This week, I decided to join him to pump up my gas tank and help stock up. Unlike Sam's Club, this is an member's only store where you HAVE to have a membership to enter and purchase anything. We went around to the food section and there were so many people out with samples. What I really appreciated was that all of them were super friendly and actually conversed with you! Everything was in its place in every section. In addition, the checkout process was relatively fast. read more

Have purchased eye glasses and the help is top notch. Lenora (sp) is great and very helpful. Young men also. read more

It's Costco - if you know Costco, you know. But if you're reading reviews I guess you don't know. So here it goes: You must have a membership to shop here. I'll tell you a secret, it would take a lot of bulk shopping to make that membership back in dollars against the actual money saved from bulk shopping vs. grocery shopping. What you come here for is the cool stuff! Brands give Costco exclusive products, product sizes, or product versions to sell. Why not Sam's Club? Sam's, like Walmart, promotes low wage. I read a statistic that Sam's pays 20% less and has 80% more turnover than Costco. Not sure if that is current, but Costco is cleaner and has more quality brands, including healthier ones, in my opinion. You'll find a hit at Sam's here or there, but Costco wins hands down on the selection contest. Favorite healthier buys: Eggs Avocados Grass feed butter Coconut Milk Individual guacamole cups (for baby/toddler) Fresh spinach cheese ravioli (baby/toddler favs) Tillamook cheese Frozen berries Veggie cauliflower crust pizza Whole grain tortilla chips HUGE thing of Fage plain greek yogurt Roasterie coffee beans Pure maple syrup Peanut butter without crap added organic Toddler fruit/veggie mash snacks Go Grab brand Lots of cool kids books read more

I went to Costco Tire on a Saturday with a flat tire. They got me right in and out in an hour with a new tire and no issues. They even prorated the mileage on the tire to save me $60! Ryne and Jose did a great job in a timely manner with smiles and courteousness. Being a women I feel like it is hard to take care of these things myself but they made it so easy. I felt I was treated fairly. What great service! I highly recommend Costco Tire! read more

Coscto is a great place to buy in bulk or to get some high end items at an appropriate price. Yes, you'll have to buck up for a membership, and that'll cost at least $50 a year. But it's not hard to save that investment over a year, just buying certain grocery items. Stopping in to grab a rotisserie chicken, gallon of milk, and a large tub of Folgers coffee is around a $7 savings. Between that and stocking up on paper towels, toilet paper, and the much cheaper prescriptions; it's incredibly easy to make the membership worth your while, even if it's just for one or two people. Come in hungry on a Saturday around lunch time? You'll leave not needing to eat with the sheer volume of samples they give out. Say you're a stout person and the samples aren't enough? How about a cheap and delicious giant size slice of pizza for a couple bucks? Sweet tooth? They've got soft serve. Seriously, Costco is the one exception to the "Don't go to the store on an empty stomach" rule. Need a new shirt or pair of pants or some socks? They've got that stuff covered too. Hate having to make multiple stops while running errands and low on gas? They've got their own gas station for crying out loud (that's usually a few cents a gallon cheaper than the surrounding area gas stations). Drawbacks? I don't care when you come or how many cashiers they've got going; you're going to wait to check out. So it's not ideal if you just need to get 1 thing. Make sure you give yourself time to park, walk a decent distance, and check out. Yes, you'll inevitably end up buying something that will take forever to use all of. And having to whip your Costco card out when entering & checking out is somewhat annoying, but becomes first nature after a while. And you'll not find the wide spectrum selection on certain things that you do at most grocery & retail stores. But with all that said, it's not difficult to make your Costco membership worthwhile. read more

A great place to shop in quantities! Out of all the Costco's in the area this is my favorite one to shop at.... Very friendly staff and helpful along with a wide selection of items to choose from for your everyday needs. Frequently have sample stations set up throughout the store so you can try out new items. Great store! read more

Although I like to shop local, there are some things it makes sense to buy at Costco and I believe the membership fees are worthwhile. Also, for me, Costco is a much better option than Sam's Club mainly because I care about other people and I'd rather not support the Walton family by shopping at any of their stores. By all accounts, Costco treats their employees well and pays them a living wage and it shows in the level of customer service. Employees are always pleasant and efficient in their work. Weekends are a bit of a zoo here, not only because of the high number of shoppers, but also because of all the samples of food being offered throughout the store. I do like the option of trying out some food in the store despite the in-store traffic jams, but most of the food items being offered are their most processed food items. Costco does offer some organic foods which makes me really happy. There are a few items that I buy here regularly because the quality is excellent for the price including their calamata olives and their house brand of EVOO (Consumer Reports said the Kirkland Brand was one of the few tested that actually was extra virgin). read more

I always thought these warehouses were stupid, but here I am shopping at Costco. For many things it saves us money. You still need to be selective because Wal-Mart beats them here and there. I don't always want Kirkland products either. I like diversity in the pantry! Man does this place get busy on weekends, whew! The samples just block up the isles. The throngs of people behave like herds of cattle with no awareness that other cows are around them. They wander to a barrier then stop, confused. I've actually found people here to have shorter patience then at a rock concert. Everyone is just into themselves and YOU are in the... Moo. Costco has some good deals and we've found it to be worth the membership prices to bulk up on 5lbs of napkins or 2 gallons of ALL detergent. read more

Costco is such an ok place and is always an adventure when I'm out shopping. The membership is perfect for something that I'm going to use at least five times each month and it definitely benefits me as a shopper. They always have deals going on and I always enjoy these since not only does it save me other trips to other stores, but it also allows me to save money! read more

Do you want a very bad experience? Go to Costco tire Center in Marshals drive. This place is run by kids who doesn't care about customers. Went last week to check if they carry tires I was looking for, they said it was impossible to install because it was to late. Went back today Saturday Morning 9am, store open at 9:30 am so I was 2nd on line, lady in front was rejected because they don't do rotations on Saturday (that is what employee said) paid for my set of tires and asked for ETA EMPLOYEE SAID "it's gonna take a little time " asked if I have time to do some shopping? "Sure go ahead we call you " went in store, did some shopping, took me some time because I was choosing some reading glasses and system was down, 3 hours pass and went to see status of my truck. TRUCK was in same spot where I parked, went in store to ask what happened and employee said " you gonna have to come at the end of the day because we are too busy" I was 1st Custumer he should've tell me it was gonna take all day, or something at the beginning so I could arrange my time, not 3 hours later. So I do not recommend this tire Center unless you want to waste you day waiting! read more

love everything about this store always amazing ....... truly friendly staff feels like home

One of the quickest checkout lines of any Costco I have been, A few items I felt as if were a bit scattered all over the store but overall will definitely be back! read more

Costco Wholesale - Wholesale Stores Near Me - Lenexa, Kansas

Even though I rarely leave Costco with a purchase less than $100, I always feel like I get my moneys worth. They always have great sales and the Costco brand products are just as great as the on brand product. The samples always highlight the excellent food they have in the store and the employees are very helpful. read more

This used to be my exclusive go to location but things have changed as we have moved. We live further south but I have always had a good experience here. The staff is nice, cashiers are pretty quick. Chris is my fav here. He is very efficient and nice. The only thing about this location is that the entry into the parking is pretty tight. read more

Waited after they lost my order, when I said something the cashier didn't take it well. When they found it, I mentioned to the cashier/customer service Linda I had a coupon. She rudely replied I had to wait another 10 minutes and start all over again... as if it were my fault... which isn't true. And, I didn't wait 10 minutes. Be nice! read more