I finally found out how to review and a couple months ago I lost my phone and when I left I tracked it back down and an employee came up to the car and helped me immediately find my phone and his name was Miguel I hope I spelled his name right but he saved me from waiting in that costumer service line!! read more

I've had great and bad experiences at this Costco location and have had wonderful and awful customer service from them. Unfortunately my experience yesterday was very unpleasant due to Francisco's poor people and customer service skills (or lack thereof). I explained that I wanted to use my gift card during checkout but couldn't find the gift card at the time and didn't want to hold up the line so paid using my Costco credit card. Right after swiping, I found the gift card so I wanted to have the amount returned to my credit card and re-buy the 3 items using the gift card instead. I made the request at Merchandise pickup where there were no customers waiting after me. After I explained what happened, Francisco said it was my own fault for not using the correct card, so I'll just have to use the gift card next time and said I could have just stayed as long as I needed regardless of holding up the line to find the card. Obviously I acknowledged my own mistake, which is why I explained the situation to him truthfully since the beginning. However, the attitude, demeanor, and choice of words Francisco used were rude, demeaning, and unnecessary. I asked him kindly and he could have simply said something along the lines of "I'm sorry to hear what happened. Unfortunately in this case, I won't be able to fulfill your request, but you are more than welcome to use the gift card another time." That's all! There was absolutely no reason for the attitude. Costco, please retrain Francisco on basic customer service. No paying membership customers appreciate spending money just to be spoken rudely to. I've had many great experiences here from other staff members so hopefully my next review will be a positive one. Most of all, I hope Francisco learns and changes for the better! read more

​Unbelievably poor service and zero queue management. Ordered a chicken bake and a hot dog (#955 around 9:30 AM). After running out of chicken bakes, the employee told me and another customer to wait on the left. As more people ordered, he told them to wait on the right. When the new batch finally came out, he just shoved them forward and let a free-for-all happen with no regard for who was actually first. He even handed one directly to a off-shift coworker who arrived long after us. ​Because of this total lack of structure, everyone who ordered after me grabbed theirs, leaving me as the only one left without my food--forced to wait for yet another batch. Completely unprofessional. Management needs to check the camera footage from this morning and retrain the staff read more

Just like any other Costco, the traffic level here is bananas. I avoid coming here on the weekends at all cost. Parking is tough but mentally prepare yourself for a good walk and you'll be fine. One of the main perks of coming to this particular Costco is the large array of Asian|ethnic products. Snacks, fruit, ready to eat items... they have it all. Rumor has it, the staff at the returns department is absolutely horrendous. I try to avoid that area completely. With that said, the highlight of my visits stem from the cashiers. Everyone is so friendly, they are efficient, & they are patient with my toddler. 4 stars for this Costco. There are more than one reason as to why I have always loved this particular Costco and why I continue to do so.... read more

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Shopping in this Costco is like trying to park at Trader Joe's. Nowhere before have I seen much obliviousness in the people around me, not just the parking war zone, but blocking and clogging aisles, splitting lines at a sample station, standing in the produce doorway, sitting on the dirtied display furniture, and parking their carts diagonally like lazy cops blocking a neighborhood street. I'm surprised nobody was opening the avocados to check the pits or climbing into the rotisserie chicken rack to get warm or that the rows of carts weren't stacked like the Bone Temple in 28 Years Later. At least they have "a parking lot" for the people shopping the indoor food court. Which was the only plus. Speaking of the food court, despite Costco pizzas being prepared and cooked the same way, their pizza didn't taste that good. Maybe someone had their cart blocking the oven. read more

This location is nice and clean with lots of options for your everyday needs. Only negative is the male worker in the food court, he was not friendly not nice and lowkey rude read more

Costco Wholesale - Updated food menu August 2026 - Wholesale Stores Near Me - San Jose, California

I've been a longtime Costco customer and have always appreciated the company's return policy, but this was one of the most frustrating and disrespectful customer-service experiences I've had there. I first asked about returning another item and was told it would be handled on a case-by-case basis, which I accepted. I then tried to return a Shark fan that had snapped at the base during normal use. The base was extremely weak, and the fan had not been hit or abused. When I handed the fan to the employee, Sindy, she immediately asked whether it came with a remote. Her tone made me feel like she was intentionally giving me a hard time rather than trying to help. I said I believed the remote was at home, so she refused to process the return and handed the broken fan back to me. As I was pulling the fan back across the counter, the cord was still hanging on her side and the fan was banging around. She made no effort to help or even move the cord. The entire interaction felt dismissive, condescending, and unnecessarily difficult. I understand that Costco may need all components for certain returns, but this was a broken fan that presumably would not be resold. The issue was not simply being asked for the remote--it was the attitude, lack of assistance, and complete absence of basic courtesy. I left extremely upset and disappointed. I expect much better treatment from Costco, especially from an employee working directly with customers. read more

I came to return something really quick. It was expected to have a line as I came around 4:35pm. I waited for about 20 min before it was finally my turn to get helped. There were two people processing at the return station going in and out. Once I was helped, it went fast. read more

There were so many samples out today! We went at 11:30am on a Saturday. Super busy parking lot and inside but the trade off was a lot of samples. The employees are very patient and kind even through all the chaos too. I love Costco read more

Costco Wholesale - Trying the new frozen strawberry lemonade - Wholesale Stores Near Me - San Jose, California

This is your usual costco for your everyday needs. They have a huge selection for almost everything. The fruits here definitely gives you most value for your money. And they are really fresh and organic. Lines are usually huge but the staff works tirelessly to move the lines ahead. Their food court also gets really busy. Parking gets tricky on the weekends and in the evenings so take into account some extra time for parking. read more

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this is the costco my family has been going to for 20+ years now. sometimes fruits are really ripe, but produce, snacks, dairy, meat are always restocked routinely. popular snacks (dubai chocolate) sell out so quickly! gets SUPER BUSY ON THE WEEKENDS and parking can be tricky. great samples and products from partnering companies. i was a big fan of this asian potato chip "fries" snack in the first picture! also SUKI's indian food, AFTER's ice cream bars, KERMANIG's flatbreads, etc. overall, a solid costco that's organized. only downside is that it gets BUSY read more

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There are some good Lunar New Year items at this Costco right now. For all Costco Executive membership holders, you can definitely visit before 10am when the store is super clean and organized. Must love tasting free foods and drinks at Costco locations. I purchased 3 packs of hot pot soup bases for $7.99 which came with a free tote bag too. Nice. Great deals. Customer service was excellent today. Vibes are positive. Flowers are colorful today. $7.29 for 2 bags of biscuits with flavors of your choice. There are some great stuff here, especially Hong Kong soup packets, boba items, fruity beverages, etc. I was just coming here to pick up a Calcium Citrate supplement, but glad I stopped by early. They have Chinese new year candies/gummies too. Rare to find. No long lines or crowds at self checkout. In general, this Costco location is always super packed, especially during holidays. It was a breeze today. I would consider revisiting during Lunar New Year month when there are good items to taste. Very cool! read more

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This is a well stocked Costco! We were in the area so it's nice to see the different offerings of Costcos. We were able to get out quickly even though it was pretty crowded in the morning. There's the convenient gas station as well. read more

I wonder if Costco in this location has another management, it would keep Costco reputation ad great as it should be . As customer service business , how come they make profit without customers? I had to take my whole family(4 people ) away from Costco Pharmacy to another ones thanks to the rude employee name Francisco who title himself as Store Manager ( if it is true since even the basic skill needs to have on customer service as the job requirement that he didn't have, let left alone the management talent .) I came here today around 9:45 am just to pick up my medication since my whole family was with Costco Pharmacy more than 10 years. When I got in, I told the employee at the check in membership table that my membership was expired 3 weeks ago but I didn't shop today, I came for pharmacy only. She suggested I should go to customer service to renew it first then I could come in. I explained that By law, you do not need to be a Costco member to purchase prescriptions at pharmacy , she should verify with management. She called Francisco who was near area and explained the situation. He said he is the manager and he suggested me to renew it right now in order to get the pharmacy service. I suggested him to walk me to the pharmacy so we can confirm the information with pharmacy staff that I still can get medication even membership expired. He took my membership, put in his pocket and walked me to pharmacy. I was waiting on the line, he told another staff inside the room that he didn't want them to scan my membership until I renew, he asked me to see him after picking up my prescription to get my card back which was really wrong, he didn't have a right to do it . I got great service at the pharmacy, and I also double check, pharmacist explained the same ' you do not need a Costco membership to use the Costco Pharmacy' I went back to look for Francisco to get my card back and couldn't find him. I asked for help and explained the reason I had to see him, the other man staff talked to other staff, she came to me and verified why I wanted to see him. She was kindly say sorry about it, and Francisco came and asked me if I had pharmacy services. I said I did and he acted like thanks to his favor, I could get that service. I told him that he shouldn't be here as the customer service job . Francisco is just one random staff that could ruin business reputation, but among others are great, just because I didn't want to deal with people like that when I came to pick up prescriptions for my family, it made me feel like how come I have to argue and was stopped at the entrance and unwelcome while I was always welcome coming to other pharmacies. read more

This Costco can get busy on weekends. The best time to visit is on weekdays, just before closing. I was pleasantly surprised at how quickly I could take care of everything, including getting gas, which is no small feat at Costco. read more

One of my favorite Costcos here in the South Bay. It has the tire center, gas station, and the warehouse is huge! Just beware coming on a weekend or week of a holiday. The parking lot is a MAD HOUSE. Try to plan your visit to avoid any rush hour. They also have really nice selection of bouquets. I've came here twice to purchase the $16.99 ones and rearranged them in my own vases. They came out so nice! read more

Costco Wholesale - Flowers from Costco, just rearranged in my own vases - Wholesale Stores Near Me - San Jose, California

Still zero star service after I come back for years. Provide slow customer service and they don't even care. I wonder they are not or sub contractors for Costco. read more

Costco Wholesale - As you can see no one is here!!!! - Wholesale Stores Near Me - San Jose, California

Please add vegetarian and vEgan food items to your food court. It's not enough if you sell only veggie good items. You will draw a lot more hungry customers your way if you do so. read more

When we went to checkout this guy was extremely agitated when I made a mistake and proceeded by talking in a loud voice to the point where everyone can hear, started rough housing my groceries, and was really aggressive when checking out. I never got to check his name tag but if you're having a bad day, don't take it out on a customer. read more

What's up with Avocado in Costco? Everytime I buy Avocado in Costco, 2 of them in the bag are always bad! The skin already turns into dark color and they seemed to be ripen, but when I open it, it's very hard, not edible! Even I waited for 4 weeks, still soooo hard! I had to throw them away! When I choose in the store, sure enough every bag has 2 of them are dark color. Are they doing it in purpose by putting 2 bad ones in the bags? read more

Costco Wholesale - Different sizes in the box. Look like they are coming out from home-made croissants! Some are under-baked and some are over-baked. - Wholesale Stores Near Me - San Jose, California

Worst customer service from Crystal Jade. She had zero personality and made the shopping experience horrible for our family. When checking out she immediately rushed us to pay immediately and miscanned a few items along the way. So we ended up having to get in line for customer service to sort out the extra scanned items since Crystal couldn't refund us at her station even though she caused ghe issue. No wonder her checkout line was empty; I would definitely avoid her. read more

Very poor packaging. I ordered online disposable crystal clear cups twice and both times received cups half broken. Very disappointed, hopefully the next time they will do better packaging. read more

This is a pretty good Costco location. I love the deli, bakery, products, and services, but hate the long lines and clusters of people blocking the way so I can get in and get out. read more

Costco Wholesale - Frozen Cold Brew Mocha - Wholesale Stores Near Me - San Jose, California

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My dad died and he was the primary account holder. I talked to member services to take him off the account. They made me walk back to the car to get his death certificate because they didn't believe me. read more

We completely love this place and Chan is the most amazing checkout lady. Such good selection and everyone is very helpful!

Great selection, competitive prices, and excellent customer service. The store is always well-stocked and organized. Shopping at Costco is always a pleasant experience. read more

Pretty solid Costco with the kind of selection of goods you'd expect. Great prices, friendly staff, and a pretty substantial parking lot too. My only complaint was the cafe area was a complete and total shitshow. You place an order at a kiosk, which is pretty standard, but then, when you get your printout with your number on it, it doesn't even mean anything! You then go stand in one of a few lines. Tons of people have family members in the other lines to try to game the system and get through as fast as possible. It's chaos. I don't know why they don't just call order numbers in the order they are received. Why even give printed out order numbers if it's just a free for all to get to the front of the line? read more

Costco Wholesale - Wholesale Stores Near Me - San Jose, California

This is my usual location to go, and they are already discounting Christmas items. We are only a few days into December! read more

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A lot of us stood in line for over 10 minutes waiting. The lady in yellow was grabbing any employee to try to get served cause of the line and he guy in red ( Francisco) decided to let it happen. The best part is even after doing so , u decided to ignore the rest of the customers. read more

Costco Wholesale - The guy in red, Francisco. Allowing lady in yellow jump ahead of the line , ignoring other customers. - Wholesale Stores Near Me - San Jose, California

GUYS THIS IS COSTCO. I love how there are different kinds of cuisines here in the food sections, it's better than central US.

A new road show. It's in the front as you walk in. Plenty of new flavors of milk teas in boxes, they also have a section of interesting looking instant Pho in a bowl. Also a big variety of different flavors of Sriracha. No it's not the original,but that doesn't mean its not going to taste bad. read more

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I stopped in to pick up some flowers before heading to the cemetery. Also, I added a few other things and my Costco hotdog and drink. read more

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Sorry this is late and this is more for a person than the store, but shout out to Martin for helping my family and I out! He had a smile on his and a very positive attitude! Would come again just to say hi again. Thanks Martin! read more

So this is your typical Costco. It is in the middle in terms of size and is set up exactly as most are. So why the 3 stars? The parking much like the gas station is a mess. Exiting and entering to park is challenging because of the way it is laid out. As I stated in my review of the the Mountain View location, we do have some rules to help keep our obsession under control: 1) NEVER EVER go in hungry. That 25 gallons of dill pickle chips is much easier to resist on a full stomach.... true story there. 2) Avoid the free samples. People seem to lose their minds with this stuff. They abandon carts with crying babies, block isles, etc all to get that tiny portion of hummus. I have been shoved aside by someone desperate to get a free piece of cheese. Honestly I have seen more dignity from actual starving people in a disaster zone but I digress. 3) Avoid the weekends like the plague. 4) See #1 5) Go often. Costco uses alot of psychology and the fear of missing out is one of them. Odd items you must have pop up then go never to return. I CAN'T MISS OUT AGGGGGGG 6) Know your codes: At costco any price ending in 0.97 means it has been marked down. Any price that is not a 0.99 or .97 such as say 0.49 means it has a manufacturers discount. and price with an * aka "The Death Star" on it means its done and will not be reordered so stock up. If it ends in a .00 or a 0.88 a manager has reduced the price at that location to clear it out. 7) When in an unfamiliar city head to the Costco. They always stock local items you can't find at yours (like two pounds of single origin Kona coffee for 30.00 at the Kilaua / Kona store etc.) and have cheap gas. (Same on Kauai) read more

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To the manager of this location you should be fired. Getting rid of the scanners on the self-checkout is the worst idea I've ever heard of. You sell heavy items that old people can't lift and you get rid of the scanning gun. Is this common sense to you? Just get rid of the self-checkout entirely. read more

My first time trying to change the tires here and will not try to come again . Very bad experience and took forever, first ordered got canceled. Second ordered that my tires not the same type run flat and got rejected to installation. Third time ordered got delayed and canceled my appointment? Tried to call in to schedule two days later that hope it will be arrived, and they won't let me book appointment . If I wait unit the tires arrive, it took a week for available day. That's their system, who setting this up? I recommend to go somewhere else, then waiting for 3 weeks? read more

If it weren't for the rebate on products, I'd prob not shop here. I've been on the phone for 11 minutes. Yes, 11 minutes. Could have driven there in this span of time. read more

Costco Wholesale - This is the time I've spent trying to get a question from the Auto center and/ or the 'administrative staff'. Absurd. - Wholesale Stores Near Me - San Jose, California

I like this location as it is really close to 680. It is also on my way home from work, so very convenient. It's not as crowded as other stores. Good stock of most items. read more

I had a very not good experience today at Costco . There is no Scanner At Self checkout stations. I asked Costco customer service standing by for help and he just scanned 2 packs of water and he left the rest . I had to carry the pack of milk and tide to scan. I did ask customer service and he said there is change and I don't know if this change is good for an old woman like me and for others read more

I wanted to give a shout out to Giselle the Cashiers Assistant with her above and beyond customer service!! My mom came to this location a few days ago and was assisted by Giselle. She went above and beyond assisting my mom to her car because her cart was heavy and putting the grocery's in her trunk. She was extremely polite energetic. Just a great person!! I really hope she succeeds in the Costco company!! This is our #1 Costco to go too because of Giselle!! read more