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    Costello Landscaping

    5.0 (1 review)
    Closed • 7:30 am - 10:00 pm

    Services - Costello Landscaping

    Fireplace cleaning

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    10 years ago

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    Bright Covers

    Bright Covers

    (20 reviews)

    Jefferson

    Cameron, Wilson , Jaden and Daniel were professional, friendly, punctual, communicative, and…read moreknowledgeable. We had a rain delay and they came back at time planned. They worked also with my landscaper to make sure the lilac bushes in the way were trimmed . Thank you, we love our new outside space!!

    We were recommended by a friend to consider Bright Covers when we were finishing off a recent…read moreremodel. The cover is not as large as we could have used, we did cut down on size because of the cost. The quality of the product is excellent, and the fact that we were able to have the product manufactured locally is also a big selling point. Our family believes in "shopping local". We started the process late summer '24, and from the beginning we told the salesman we wanted to secure the "referral bonus" that was advertised. Just as a "heads up" some may feel skeptical with the sales part - as you do get discounts if you pay up front. I was not anticipating to write a large check the day the guy first came out here, but it was clearly to our benefit to do so. We had researched the company, the product, and had a referral from a trusted friend, so we moved forward from Day 1. This is a bit unnerving to me when discussing thousands of dollars. I was sure to mention multiple times in conversations from the very beginning in the ordering process, to installation, to follow-up, that we were referred by this friend of ours. She had really gone out of her way to invite us over to take a look, answered questions, and gave us a good "run down" - I feel like she earned the money! The company clearly advertises $175.00 referral bonus. During our dealings with Bright Covers, I made multiple calls because it became embarrassing to me that every time I saw my friend I would ask her if she got the referral fee and it had still not come. Now that it is March, and this all started last summer, I got very firm in a phone call about this referral money. I really hate having to do this because you know the person on the other end of the phone is bearing the brunt of something they probably knew nothing about. Our friend did get the check this week. The representative I spoke to was discussing how they are currently working to fix the process regarding referrals. She was excellent in helping me resolve the issue. It's early in the game to discuss durability of this cover/ We had a pretty lousy winter here, the weight of the snow was a non-issue. I have to say so far it has been money well spent - it is beautiful, the quality seems to be amazing, and we are hoping for many years of enjoying our time out on the patio!

    General Awning - Scratches on Vinyl

    General Awning

    (1 review)

    The first order was green aluminum window awning 54 inches. It turned out to be too small for my…read morewindow. I then order a new awning but this time blue and 64 inches. I was only given a $7 discount for the 2nd order. The 2nd order came but only the long front part of the blue awning was sent and no 2 blue sides for the awning. Jeffrey then states in the email I thought you just needed the front blue part of the 64 inches awning . He thought I was going to use the green sides I had from the 1st order and use them on the new order that had the long front part of the blue awning (mixture of 2 green sides and blue long front part of awning). When I re-ordered and paid almost full price and I stated to send me "64 inches blue awning" that automatically means I want a brand new order sent to me. The first order had 2 boxes (1 long box and 1 square brown flat box. Flat square box had the green sides for the green awning). The 2nd order was only 1 long box. 1 long box = half the order was sent to me. A full order has 2 boxes (1 long and 1 square brown box). Why send me half the order when I paid FULL PRICE (except for $7 discount) ???? It's COMMON SENSE that no one in the world wants a window awning of mixed colors (2 green sides and blue front part). Jeffrey didn't have common sense to understand that I'm paying $475 ($7 discount) for a whole new order - 64 inch blue awning. I paid full price I should have gotten a brand new order with ALL PARTS ... instead, I only got half an order!!! The 2nd order also had no screws! A full order consists of 2 boxes (1 long white box and 1 square flat brown box which has the 2 sides of the awning). I paid full price on the 2nd order for 64 inch blue awning and I only got 1 long white box. Why did I only get half an order when I paid full price ($7 discount)?????!!! My 2nd order should have been a FULL ENTIRE new order with 2 boxes, not 1 long white box. It's common sense to automatically know the long thin white box is not wide enough to hold the 2 sides. That's why an entire new order has TWO boxes (1 long, 1 square flat brown box). My 2nd order only had 1 long thin white box. It's common sense (duuuuhhh!!!!) to know the 2nd order didn't have the 2 blue sides, because the 1 long thin white box is not wide enough to hold the 2 sides and therefore, a 2nd flat square box is needed to deliver the 2 blue sides. I demand the entire rest of my order be shipped to me especially since I paid FULL price!! Why send me half an order (1 long box) when I paid FULL price??? The full price is $482 , but Jeffrey charged me $475 for the 2nd order. When I placed the 2nd order I told Jeffrey "send me 64inch blue awning ".. those words automatically mean send me an entire new blue 64inch awning order. Since the 2nd order had only the front part of the blue 64inch wide, Jeffery thought I'm going to use the green sides from the first order and mix it with the blue front part of the awning. No one in the world wants green sides and blue front awning. It's COMMON SENSE that no one wants a mixed colored awning (2 green sides and blue front awning). Jeffery didn't have common sense to know this?? If they can fix this problem, I'll go back and redo all my reviews and give them 5 stars for being honest and fair with customer.

    From the owner: Specializing in: - Awnings & Canopies…read more- Sunrooms & Solariums - Patio Covers & Enclosures - Rails, Railings & Accessories Stairway - Windows - Siding Contractors - Building Contractors

    Costello Landscaping - landscaping - Updated September 2026

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