The first order was green aluminum window awning 54 inches. It turned out to be too small for my window. I then order a new awning but this time blue and 64 inches. I was only given a $7 discount for the 2nd order. The 2nd order came but only the long front part of the blue awning was sent and no 2 blue sides for the awning. Jeffrey then states in the email I thought you just needed the front blue part of the 64 inches awning . He thought I was going to use the green sides I had from the 1st order and use them on the new order that had the long front part of the blue awning (mixture of 2 green sides and blue long front part of awning). When I re-ordered and paid almost full price and I stated to send me "64 inches blue awning" that automatically means I want a brand new order sent to me. The first order had 2 boxes (1 long box and 1 square brown flat box. Flat square box had the green sides for the green awning).
The 2nd order was only 1 long box. 1 long box = half the order was sent to me. A full order has 2 boxes (1 long and 1 square brown box). Why send me half the order when I paid FULL PRICE (except for $7 discount) ???? It's COMMON SENSE that no one in the world wants a window awning of mixed colors (2 green sides and blue front part). Jeffrey didn't have common sense to understand that I'm paying $475 ($7 discount) for a whole new order - 64 inch blue awning.
I paid full price I should have gotten a brand new order with ALL PARTS ... instead, I only got half an order!!!
The 2nd order also had no screws!
A full order consists of 2 boxes (1 long white box and 1 square flat brown box which has the 2 sides of the awning).
I paid full price on the 2nd order for 64 inch blue awning and I only got 1 long white box. Why did I only get half an order when I paid full price ($7 discount)?????!!!
My 2nd order should have been a FULL ENTIRE new order with 2 boxes, not 1 long white box.
It's common sense to automatically know the long thin white box is not wide enough to hold the 2 sides. That's why an entire new order has TWO boxes (1 long, 1 square flat brown box). My 2nd order only had 1 long thin white box. It's common sense (duuuuhhh!!!!) to know the 2nd order didn't have the 2 blue sides, because the 1 long thin white box is not wide enough to hold the 2 sides and therefore, a 2nd flat square box is needed to deliver the 2 blue sides.
I demand the entire rest of my order be shipped to me especially since I paid FULL price!! Why send me half an order (1 long box) when I paid FULL price???
The full price is $482 , but Jeffrey charged me $475 for the 2nd order.
When I placed the 2nd order I told Jeffrey "send me 64inch blue awning ".. those words automatically mean send me an entire new blue 64inch awning order.
Since the 2nd order had only the front part of the blue 64inch wide, Jeffery thought I'm going to use the green sides from the first order and mix it with the blue front part of the awning. No one in the world wants green sides and blue front awning. It's COMMON SENSE that no one wants a mixed colored awning (2 green sides and blue front awning). Jeffery didn't have common sense to know this??
If they can fix this problem, I'll go back and redo all my reviews and give them 5 stars for being honest and fair with customer. read more