Phenomenal work! Excellent install & affordable pricing. Honest contractors that do great work!…read more When I had initially started to work with a large retailer to do our work and they were not clear on dates we could get the work done by & wanted us fo pay before we had an install date. I called Evan and he fit us into the schedule within the week. He really made things possible!

"I appreciate the prompt response and excellent service provided by Colonial Floors. Evan and his…read moreteam are knowledgeable, polite and very service oriented. We are very pleased." FH, Bon Air

Recently placed an order for automated roller shades. I am working with Robin and so far it's been…read morea pleasant experience. She came in to take measurements and then had some options laid out for me to choose from at her office. Robin also gave suggestions on what colors would match our area. I took some fabric samples home and made the final decision. The order is now placed and will update the review when installation is complete.

Do NOT use this company for carpeting. I was a repeat…read morecustomer inquiring about installing the identical carpeting in a second home in NC. Our sale rep called to inform that the trip charge for approximately 500 miles round trip to NC would be $2,500...OUTRAGEOUS!! A reasonable trip charge I will gladly pay. There is NO Appreciation from Richmond Decorating to return customers. I called Richmond Decorating fist to be a repeat customer, and I'll NEVER call them again. NEVER!

Floorology did a great job with our stair runner project! We had reached out to multiple flooring…read morecompanies who refused to do the job unless we used their carpets and wanted to charge insane amounts for their product. We already had purchased some decorative hallway runners we wanted to use as the stair runners. Floorology was happy to help us and was definitely the best value for their work. Chris was very professional and detail oriented. He took his time to do things correctly instead of rushing through the work. He was accommodating to my schedule and happy to work with me to come back another day when we had mis-measured the amount of fabric needed. I would recommend Floorology to anyone looking for flooring contractors in the area.

He did a wonderful job. He did not stop until the whole job…read morewas done. He worked long hours the first day and came back and completed it the second day.

I filed for some flooring work done through my insurance, and they recommended Costen floors as one…read moreof their established partners. I was contacted by someone at Costen floors who worked directly w my insurance company (Carlos? Sorry if I don't recall his name). Anyways, he was extremely professional and easy to work with. We picked the flooring sample and scheduled a day for installation. Then came the actual day of the installation. I was told by Costen that the workers could move larger items (couches, tables, etc) out of the room for me and I would only need to remove the smaller items. The workers came earlier and were disgruntle about having to move stuff like what was promised. They were really rude and disrespectful to me, the female home owner, and told me to "stop getting in the way and let us do our work." I explained I just wanted to know their estimated timeline (things like if they planned on starting on one side of the room, whether they're gonna wait for some caulking to dry first, etc) but was told to my face "we don't need to explain every step to you." WOW. It's not like I'm asking for a step by step introduction to carpentry. I just wanted them to update me on their work. I'm paying these people for products and services, not to disrespect me in my own home. Frustrated, I sent my 60 year old father over to talk to them, and they were perfectly polite to him. Eventually the work got done. The floor looked fine but I was not impressed at all by the workers' attitudes, like they were hourly and just wanted to wrap and gtfo. The floors/product was good but the service, not so much. Even though my floor looks fine, I would not work with them again.

I would highly recommend that the installers are watched carefully. There is an unproven incidence…read moreof theft from my home after they left. Nobody was present at the time of installation except for myself and my son yet at the end of the day, items were missing and drawers were left askew. Police report filed. Never again.

Could not have been happier with this new Floor Store located in the old JoPa building on West…read moreBroad St. The customer service was top notch. Measurement to install was a week and it was done perfectly. A small scratch was resolved in 24 hours! Incredible. We have been so pleased with their prices and the job that we are calling them back for more work. Such a reliable company. Stay away from LL Flooring, Floor and Decor and Floor Trader. Floor Store are professionals!

I'm in the middle of project #3 with Walter at the Floor Store in North Chesterfield. So far, so…read moregood, and I expect to give them more business in the future. Projects: 1) Replace carpet in 2 bedroom Charlottesville property -- Project was challenging as floors in the high rise were concrete and extremely uneven. I was able to buy extra plush and durable high quality carpet for the cost of lower quality carpet elsewhere. Very reasonable price, including out-of-town installation. Floor Store returned to adjust carpet at the bath threshold where slanted floors left things looking odd. No excuses, no delays, no extra charges. Just a job well-done. 2) Custom area rug -- Love the sisal-look rug which fits my 13'x13' "everything" room perfectly. Got the high end look and high traffic durability I wanted for a great price. Love this indoor/outdoor rug. 3) Shower and floor tile for Richmond patio home -- Project is (still) in progress. It's been challenging due to general contractor issues and delays of several months (NOT the fault of Floor Store). Walter has been on top of the details, navigating the territory of broken contractor promises, no shows, and changing schedules with flexibility, grace, and professionalism. He's been the calm in the midst of a storm no one saw coming. Truly apprciate his patience, kindness, flexibility, and professionalism.

PROMPT! Price was fair, getting job done quickly and professionally. Will definitely hire again!read more

We never got to speak with Carlos. He initially called, but we missed his call. We called a few…read moretimes afterward and left messages, but he never returned our calls.