I filed for some flooring work done through my insurance, and they recommended Costen floors as one…read moreof their established partners. I was contacted by someone at Costen floors who worked directly w my insurance company (Carlos? Sorry if I don't recall his name). Anyways, he was extremely professional and easy to work with. We picked the flooring sample and scheduled a day for installation. Then came the actual day of the installation. I was told by Costen that the workers could move larger items (couches, tables, etc) out of the room for me and I would only need to remove the smaller items. The workers came earlier and were disgruntle about having to move stuff like what was promised. They were really rude and disrespectful to me, the female home owner, and told me to "stop getting in the way and let us do our work." I explained I just wanted to know their estimated timeline (things like if they planned on starting on one side of the room, whether they're gonna wait for some caulking to dry first, etc) but was told to my face "we don't need to explain every step to you." WOW. It's not like I'm asking for a step by step introduction to carpentry. I just wanted them to update me on their work. I'm paying these people for products and services, not to disrespect me in my own home. Frustrated, I sent my 60 year old father over to talk to them, and they were perfectly polite to him. Eventually the work got done. The floor looked fine but I was not impressed at all by the workers' attitudes, like they were hourly and just wanted to wrap and gtfo. The floors/product was good but the service, not so much. Even though my floor looks fine, I would not work with them again.

I would highly recommend that the installers are watched carefully. There is an unproven incidence…read moreof theft from my home after they left. Nobody was present at the time of installation except for myself and my son yet at the end of the day, items were missing and drawers were left askew. Police report filed. Never again.

Did an amazing job. No fuss, no drama. Someone else had started the tile work in my shower and…read morequit. Picked up and finished everything expertly and quickly. Would use again.

RichTile remodeled my shower and I absolutely love how it came out. The quality and design is…read moreexactly what I wanted and there were no complications. It was finished within 3 days and the experience was very professional.

Great selection and awesome prices. I consulted with Renee and she really helped me pick the right…read moreflooring for my brothers kitchen renovation. She never tried to upsell me and didn't show me products that were outside of my budget. I highly recommend Renee at Floor and Decor at Glenside and Broad Street.

WATCH OUT! F&D for sure doesn't seem like a customer friendly place to shop at. Wasn't too happy…read morewith their lack of customer service at the store and so went online to order the product. And apparently, their prices change by store ... I was trying to buy the Platinum Harvest Waterproof Rigid Core Luxury Vinyl Plank online and it showed the price to be $1.29/SF and when I selected this store as the Pick-up, it changed the price to be $1.59/SF. That's an almost 25% price hike and when you are buying 2000SF that adds up to be a substantial amount. And it's not that the product is on a special sale or clearance. BUYER BEWARE

Their products are great and their service is horrible. They installed tiles on my kitchen floor…read moreand I had the following problems: The wrong tile was ordered. I was charged $450 for a plumber to come out and reset the ice maker in the refrigerator reset the dishwasher and reset the washing machine. They knocked a hole in the laundry room wall. They set the floor so high the door between the kitchen and laundry room would not fit.

We've been using Costen for a variety of needs (hardwood refinishing, rug installation, vinyl…read moreinstallation) and have found them to be very professional, cost effective and responsive. We've been coordinating with "Bones" at Costen, and he's been great. They have a great selection of all kinds of flooring and they also have extensive professional expertise to help guide you in the right direction, based on your room, on what kind of flooring needs there are. We've also had some tighter timelines for them, and they've been able to turn around projects in a very fast, time efficient manner. I would definitely recommend them to anyone working on a home project in this area.

This is my second experience with FlooringRVA. I first had hardwood flooring installed by them…read more(see my review on Yelp) and back in January 2018 I picked out and had carpet installed. It's now June so I've had time to settle in with my carpet and wanted to provide a review of the experience. I read lots of reviews and research things to death before I make a decision so I don't give people a high rating just to be "nice". I also consider myself to be be a little hard to please because I'm used to doing a lot of work on my home myself and I have a high standard of quality while being thrifty. That being said, I shopped around a few quotes and came back to FlooringRVA. Long story short...I felt the price I paid for what I wanted was spot on. I had a good experience with the two man crew that came to install the carpet and padding. And 6 months later things are still meeting my expectations. Robert, the owner, was the real reason behind going with FlooringRVA a second time. He personally came to measure and offer suggestions. I preferred to text and Robert made himself available at all times throughout the day when I had questions. I didn't always expect an immediate response but one was always received. I could tell he and his staff were committed to my being satisfied throughout every step in the process and I couldn't find that level of customer focus with any other competitor. For those that want to see, I've attached a few pics of my carpet. Thx FlooringRVA!

The company finally started responding to my messages once I contacted the BBB. They said they…read morewould split the cost of repainting a room (suggested by the painter they provided) and I declined, given the lack of need until this issue arose. They said they would send a check to cover the cost of the painting (previously, the sent the painter out and had him bill their business). The check has yet to arrive and I question whether it will actually cover the cost of the paint job, should it ever actually come.

Could not have been happier with this new Floor Store located in the old JoPa building on West…read moreBroad St. The customer service was top notch. Measurement to install was a week and it was done perfectly. A small scratch was resolved in 24 hours! Incredible. We have been so pleased with their prices and the job that we are calling them back for more work. Such a reliable company. Stay away from LL Flooring, Floor and Decor and Floor Trader. Floor Store are professionals!

I'm in the middle of project #3 with Walter at the Floor Store in North Chesterfield. So far, so…read moregood, and I expect to give them more business in the future. Projects: 1) Replace carpet in 2 bedroom Charlottesville property -- Project was challenging as floors in the high rise were concrete and extremely uneven. I was able to buy extra plush and durable high quality carpet for the cost of lower quality carpet elsewhere. Very reasonable price, including out-of-town installation. Floor Store returned to adjust carpet at the bath threshold where slanted floors left things looking odd. No excuses, no delays, no extra charges. Just a job well-done. 2) Custom area rug -- Love the sisal-look rug which fits my 13'x13' "everything" room perfectly. Got the high end look and high traffic durability I wanted for a great price. Love this indoor/outdoor rug. 3) Shower and floor tile for Richmond patio home -- Project is (still) in progress. It's been challenging due to general contractor issues and delays of several months (NOT the fault of Floor Store). Walter has been on top of the details, navigating the territory of broken contractor promises, no shows, and changing schedules with flexibility, grace, and professionalism. He's been the calm in the midst of a storm no one saw coming. Truly apprciate his patience, kindness, flexibility, and professionalism.

This husband and wife team were superb. They were on time, worked hard, and the completed job was…read morefabulous. My tile looked new and I am convinced it help me sell my house right away. Their quote will not be the lowest, but you get what you pay for. I highly recommend them.

From the owner: We specialize in:…read more Grout and Tile Cleaning and Restoration Grout and Tile Repair and Preservation Grout Clear Sealing, Color Sealing and our Exclusive Restoration Sealing Loose and Hollow Floor Tile Re-bonding Shower Repair and Restorations Granite, Marble and Natural Stone Cleaning and Sealing Anti-Slip Treatment Color Matched Caulking

I would not hire this company for anything. We made an appointment they were not only a no show but…read moreno text no phone call just me and wife waiting and watching for them. YOU'RE FIRED

Excellent work installing quartz bathroom countertop. Explained everything, outstanding customer…read moreservice.