Nightmare quality& installation for a premium price. Had to redo 2/3 of our house--Took management…read moreover a month to actually address the issues. Took from September to February to get it almost good. Requested a discount for all the trouble we had--and they said they :fixed" it all. One excuse after another. We will spread the word---stay away for this company. Quality-BAD Value--WORSE

Our salesman, Kameron, was knowledgeable, patient, and provided time and space for us to make a…read moredecision. I love that we were able to bring samples home and given options about padding and quality of different brands. We are very satisfied with our product and the service.

We have used Antique Floors twice, once in 2014 and in 2023, and were very pleased both times with…read morethe quality and finish of our antique heart pine floors. Our house was built in 1905 and the bedroom floors had been covered with carpeting when we purchased our home. The floors were dry, had no finish on them, and were splattered with paint in may places. We figured that most companies wouldn't want to take on our floors because of their poor condition and not being experienced working with antique heart pine Mr. Moore brought our floors back to life, they look absolutely beautiful. We highly recommend Antique Floors; the price we were quoted in the contract was the price we paid. Susan and Dietmar Mossem

We had Daniel Moore of Antique Floors do our downstairs a year ago. I would never recommend him to…read moreanyone! He installed cracked floor boards, quite a few weren't even nailed on the joists, so they would literally bend if you stepped on them. He was terrible to work with and definitely overpriced. The only reason that our floor ended up decent at all was because we refused to pay him his last draw until ever single thing wrong was fixed to our satisfaction. Recently I found out that he picks up day workers as his labor instead of having an actual crew. He was a nightmare. Do not hire this man!!

Pros: Customer Service (Friendly, Respectful, Clear Communication with Warrem. On-time)…read more Cons: One bad LVP plank cut and used at the doorframe. It was replaced after homeowner gave feedback. We had to opt for a wooden threshold to hide the short board and take the stress off the area. Damaged door frame. Second Transition is 'lifting' by 3rd day. Recommend with strict reservations: Homeowner needs to oversee the process and document thoroughly.

Hands down Warrem's crew is the BEST! Detailed, meticulous, professional and honest. They went…read moreabove and beyond especially when doing our 1904 stair case. We appreciated their concern and thoroughness. Thank you.

From our first visit through installation, every step of the new carpet experience was wonderful…read more Each person we worked with was friendly, respectful, and knowledgeable. Our new carpet is perfectly installed and exactly what we wanted. We will definitely use Scott Carpet One for any future flooring needs. Highly recommend!

Carpet One is the only place that I use for carpet and flooring! In every instance that I have…read morepurchased flooring here I have been 100% satisfied and I am very detail oriented and particular. Patrick has helped me with my current project which involves multiple areas of carpet and luxury vinyl. He is extremely helpful and has a thorough knowledge of flooring. He steered me in the right direction many times and I am so glad I listened to his guidance. Patrick also has a level of kindness and patience that I have never experienced in customer service. The installation crews have always been very prompt, pleasant and tidy. They never left a mess behind! Don't look any further. This is where you want to buy flooring! You will be in excellent hands the moment you walk through the door!

Wow! So where do I begin. I went to the Floor Store for what I thought was going to be simple…read morekitchen floor replacement. That's when I met Walter. He was absolutely amazing and helpful. So what turned out to be what I thought was going to be simple. Turned into an entire home project due to a faulty dishwasher (flood). When I tell you that Walter as well as his team worked with me every step of the way. Walter's patience with me and all the changes I was making was insane. I must have gone in to the store at least once a day sometimes twice. Walter certainly made me feel like he truly cared about what I was going through. He was compassionate and really truly showed that he cared, he is veprofessional and very pleasant to work with. The floors are amazing, he worked with me in pricing and even the small touches along the way. I highly recommend The Floor Store. Ask for Walter!!

Im so disappointed in the lvp flooring I purchased from this store. I had it installed in my…read moreentire downstairs and it looks dirty all the time. I mop this floor several times a day I am on my hands and knees. It shows every foot print from my little dog to my own foot prints and yes or feet are clean. Very disappointed and sick I spent so much money on this flooring.

I highly recommend RVA Contractor to anyone looking into home repairs and/or improvements. I…read morereached out to RVA Contractor to help with getting my home ready for market, and they knocked it out of the park! RVA Contractors was very responsive at a competitive price, and they did a great job communicating throughout. The work performed was beautiful and my house ended up getting multiple offers above asking price. I will definitely look to RVA Contractors in the future when looking for a Contractor.

We arranged a day and time to meet at the property for a paint quote. They showed up on time…read more However, we are not using their services because the quoted price was ridiculous high for one small room. However, they are very responsive and reliable.

Good quality, great selection, family owned and operated business…read more Speedy turn around to had some area rugs cut to size for my living room and dining room.

We were held off a week for a carpet replacement due to the owner Todd being on vacation in the…read moreDominican Republic. We are putting a home on the market for sale, and had already scheduled a photographer to take photos after the carpet was installed. We waited until Todd returned, only to be blowed off by him at the last minute. The day before are so-called installation, he still would not confirm the carpet color or price. Avoid this business at all costs!

Could not have been happier with this new Floor Store located in the old JoPa building on West…read moreBroad St. The customer service was top notch. Measurement to install was a week and it was done perfectly. A small scratch was resolved in 24 hours! Incredible. We have been so pleased with their prices and the job that we are calling them back for more work. Such a reliable company. Stay away from LL Flooring, Floor and Decor and Floor Trader. Floor Store are professionals!

I'm in the middle of project #3 with Walter at the Floor Store in North Chesterfield. So far, so…read moregood, and I expect to give them more business in the future. Projects: 1) Replace carpet in 2 bedroom Charlottesville property -- Project was challenging as floors in the high rise were concrete and extremely uneven. I was able to buy extra plush and durable high quality carpet for the cost of lower quality carpet elsewhere. Very reasonable price, including out-of-town installation. Floor Store returned to adjust carpet at the bath threshold where slanted floors left things looking odd. No excuses, no delays, no extra charges. Just a job well-done. 2) Custom area rug -- Love the sisal-look rug which fits my 13'x13' "everything" room perfectly. Got the high end look and high traffic durability I wanted for a great price. Love this indoor/outdoor rug. 3) Shower and floor tile for Richmond patio home -- Project is (still) in progress. It's been challenging due to general contractor issues and delays of several months (NOT the fault of Floor Store). Walter has been on top of the details, navigating the territory of broken contractor promises, no shows, and changing schedules with flexibility, grace, and professionalism. He's been the calm in the midst of a storm no one saw coming. Truly apprciate his patience, kindness, flexibility, and professionalism.