Dave's just the best!! Most knowledgeable surf shop around! And the best selection on the east…read morecoast.

We showed up at the meeting location for a surf lesson on time and there was no one here. We had…read moregone to the shop before heading to the meeting site and checked in and the woman said you're all checked in and apparently never alerted anyone that they were checked in. After I called the surf shop to advise them that there was no instructor at the meeting location, I was told who we were supposed to have as an instructor apparently "had a mixup in his schedule" is what the young lady said when calling. This isn't the first time this has happened. When we did this last year same situation of a schedule mixup. The young gentleman at the shop where you pick up your wetsuits are very pleasant and helpful. I was later called by one of the managers to let me know that they were refunding for the full cost of the lesson and that we would still get our lesson. They said they were refunding to apologize for the inconvenience of waiting over 30 minutes past our lesson time for an instructor to arrive.

Rude to locals, unprofessional, apathetic, unresponsive. Insulting. Bad vibe. I wanted to be their…read moreregular customer because I like the idea of their shop and always spend as much money as I can in my lovely paradise town of Gloucester. I am even ok spending MORE to shop here. But these guys, no. As a fanatically loyal customer I wanted to be appreciated as such. So in the end, I found what I was going to buy here, somewhere else for a third of the price.

Only stopped in a couple of times but the owner was not the most friendly. I do my best to support…read morelocal businesses and, if I don't have a good experience, I just don't return. It takes a LOT for me to leave public, negative feedback. Sadly, I am today because a very close friend of mine was treated very badly and made to feel embarrassed. If you've had a better experience - great! If you've gotten poor customer service - or have not yet shopped there and you decide to give it a try and it doesn't go well - just keep in mind it doesn't seem to be a one time thing. Maybe worth considering what businesses you support.

This place is a hidden gem . The owner will help you with anything . He listens and asks you a lot…read moreof questions and then gets you what you need . Most surf places will sell you all they can no matter you need . Mike is different. I found my new surf store. I didn't even know he was here but I see his boards all over the place. He is a famous surfboard shaper to boot .

I am the owner of Surfboard Trading Co, a small surf company based in Florida. I read reviews…read moreabout him and offered his business terms to pay for the surfboards after a month because he seemed like an upstanding member of his community. Zapstix's owner Michael Paugh has not paid for the surfboards he is currently selling in his shop. He constantly said he was going to send payments only to disappear. Its sad because I really tried to give Mike every opportunity to do the right thing. I guess you can't do business with a good ole fashion hand shake anymore. At least with Mike you can't. Over three months late and I haven't heard from him.

Moved here from California! Was worried there'd not be much surfing in the New England area. Came…read moreto Rye and was delightfully surprised! Felt right at home and the staff was so nice and kind! Board Swap weekends are the smartest thing I have ever heard of! Can't wait to come up and sell two of my boards and buy a new long board from these guys! Definitely come here!

Appreciated that the staff was wearing masks and gloves, however this might be the saddest açaí…read morebowl I have ever seen. There is barely 1/2 inch of açaí as you can see from the photo when using the spoon for reference. The açaí itself was very subpar and tasted like it was a blend of other fruit juices, certainly not pure açaí.

I can't say enough amazing things about Surland Bait & Tackle. We visited Plum Island over the…read moreweekend (it's where my father was raised) so it was a really special trip for our family. We when into this shop for a hat for my dad and husband, they both loved them. unfortunately, after getting home from our vacation my husband realized he had left his hat somewhere along our travels. I emailed the shop and got a really fast response, I called the shop and the staff was so helpful. They were so kind and made the order process for my replacement hat effortless! We will be going back every trip to support them! Amazing people, please go by and see them! :) Thank you again!

Helped me get a good value reel, and didn't try to upsell me. Mugsy might initially come across as…read morecurmudgeony, but he's just a no-nonsense guy who will get you set up for fishing off the beach. Thanks! +1 They have a cat, too.

The BEST place to learn how to surf on the Northshore! The instructor David was so helpful &…read moreknowledgeable. Highly recommend!

We wanted to learn SUP and we love Cape Ann, so we sought our first experience from Cape Ann SUP…read morelast year. We had the best experience! Dominic, the friendly owner, took us 3 (total novices with 3 pretty distinctly differing ability levels) out, made us feel safe, gave us fantastic guidance, and taught us key skills that enabled us to have a great experience. This was summer 2020, mid-pandemic time, and we felt safe as far as protocols and were very grateful we could still rent the boards and enjoy a lesson. We took the 2-hr option and found it perfect for our novice needs. There was nothing I was looking for that I didn't find there and nothing I'd have changed about the experience. If you're looking to learn to stand-up paddleboard, I recommend a lesson with this group! Grateful!

Great hours and in a great area. The shop has beautiful surfboards and skateboards. They also…read morehave hacky sacks, sandals, and more. You need to save up for one of their boards but they totally seem worth it. Plus, some of their skateboards are from an eco-friendly company that plants 1 tree for every certain number of boards sold. The employees were also really chill about me having my service dog and didn't really ask any questions (they just said "hello" to him and told me how cute he was). They also told me about great places around the area since I'm currently moving here. :)

Great place! Dayo helped me out with a Carver Surfskate and hooked it up! I live in LA, but when I…read moream in Mass, they get my business because of their level of customer service! Keep it up!

My first longboard is from Hemoglobin. The location is different, but the wicked cool staff totally…read moremake up for it. The have custom painted boards, so beautiful! These boards are for cruising though and I've experienced board that are a lot more versatile and agile. Nevertheless, an awsome company. Hemoglobin is in my Blood!

From the owner: Custom Painted Longboards and Old School Skateboards including all the parts you need to make them…read morecomplete. We also sell roller skates, Surf Board wax and accessories. Monday - Thursday appointments only after 6pm please call 978-325-3947 we are super flexible and you can make the appointment same day. It's in Your Blood!

Had an amazing adult surf lesson with Joe! Easy online booking, and very friendly people at the…read moreshop. I went a day early to pick up my wet suit so didn't have to rush in the morning. Joe was supportive and encouraging. Would highly recommend!

Took a surf lesson through this shop and it was everything we hoped for and more! Everyone who…read moreworks there is really friendly and made us feel welcome! Our lesson was through Connor & he did a fantastic job! We had so much fun, and left the lesson actually surfing (if you count surfing standing up and going straight!). This is great for anyone and everyone! Worth every penny!

Nice selection of Fresh Produce clothing. Sales associates could be a bit more hospitable.read more