I love Cottage Surf Shop. It always has what I need and then fun things I don't need but WANT!read more

Got the coolest vans here on a whim. The staff is really nice and this was a great place to park (I…read morethink it was like $5) and walk to the beach.

Great service. 2 good guys showed us the ropes. E-bikes worked great,it was our 1st time. So much…read morefun.

at first, I thought I was being scammed because I saw that refunds were taken then put back into my…read moreaccount. I called the owner, Ron, and he was able to explain that he has issues with his machine and assured me everything was fixed. it was and we are so happy with our services. we love this company and respect and appreciate the owner for openly communicating with us in this regard

Rude to locals, unprofessional, apathetic, unresponsive. Insulting. Bad vibe. I wanted to be their…read moreregular customer because I like the idea of their shop and always spend as much money as I can in my lovely paradise town of Gloucester. I am even ok spending MORE to shop here. But these guys, no. As a fanatically loyal customer I wanted to be appreciated as such. So in the end, I found what I was going to buy here, somewhere else for a third of the price.

Only stopped in a couple of times but the owner was not the most friendly. I do my best to support…read morelocal businesses and, if I don't have a good experience, I just don't return. It takes a LOT for me to leave public, negative feedback. Sadly, I am today because a very close friend of mine was treated very badly and made to feel embarrassed. If you've had a better experience - great! If you've gotten poor customer service - or have not yet shopped there and you decide to give it a try and it doesn't go well - just keep in mind it doesn't seem to be a one time thing. Maybe worth considering what businesses you support.

Would not recommend taking your surfboard here to be repaired. I was told it would take 2 weeks and…read morehas now been almost 5. The shop is "unable to give an update on the status" every time I call. Horrible customer service.

Super helpful people and very cool collection of boards. Highly recommend stopping by to check it…read moreout!

Excellent organic and vegan stuff :) Been once and I'll be…read moreback Mmmmmdelishousness

Great hours and in a great area. The shop has beautiful surfboards and skateboards. They also…read morehave hacky sacks, sandals, and more. You need to save up for one of their boards but they totally seem worth it. Plus, some of their skateboards are from an eco-friendly company that plants 1 tree for every certain number of boards sold. The employees were also really chill about me having my service dog and didn't really ask any questions (they just said "hello" to him and told me how cute he was). They also told me about great places around the area since I'm currently moving here. :)

Took a surf lesson through this shop and it was everything we hoped for and more! Everyone who…read moreworks there is really friendly and made us feel welcome! Our lesson was through Connor & he did a fantastic job! We had so much fun, and left the lesson actually surfing (if you count surfing standing up and going straight!). This is great for anyone and everyone! Worth every penny!

Had an amazing adult surf lesson with Joe! Easy online booking, and very friendly people at the…read moreshop. I went a day early to pick up my wet suit so didn't have to rush in the morning. Joe was supportive and encouraging. Would highly recommend!

Great surfing lesson with Reid! Coffee was on point as well! Excellent service from booking to…read morelesson.

My son and I had surf lessons today and it was so fun! We both got up on the first wave. Reid was a…read moregreat instructor. He even taught my son tricks on the surf board like riding backwards, jumping from side to side and the coffin.

I've been here multiple times for snowboard stuff, as a complete beginner…read more For myself, I got my entire setup here, board, boots, and binding. Sasha helped me and she was great, making sure everything worked for my body and my needs. I also brought in my daughter's stuff because we had problems with the boots and bindings (marketplace purchase because we weren't sure she'd stick with it). I expected to have to buy new bindings. They didn't sell me anything that I didn't need and they shared all of their experience to help us solve the problem. I am SO thankful for everything they shared, there is no way we'd have reached that point on our own. We worked with Travis and Matt who were really awesome. I definitely recommend coming here if you have any issues or unique needs, or if you need a new setup or are a beginner. Also, stop in just for your regular stuff! They have a huge selection of all of the layers and accessories. Obviously there are expensive things, but it isn't an uncomfortable sales environment at all.

I just dropped into Alberg to look for ski pants, a jacket, a snowboard boots, and bindings for my…read moredaughter. I have conservatively spent over $4000 at this establishment over the past several years, and I keep coming back despite the profound lack of customer service that I've experienced previously. But they're the only show in town, and what can you do right? Well, today was the last straw. I was literally the only customer in the store. Not only did nobody ask me if I need it any assistance, but while I was browsing in the children's section, one of their technicians walked by me, kicked me in the shins, bumped me into the clothing rack and didn't apologize or say excuse me. He didn't even acknowledge that I was there. It's bad enough that most ski bums are drunk or high while they're working, in addition to being allergic to basic customer service. It's even worse when they assault you while they're ignoring you. I will never, ever ever ever set foot in an Arlberg again.