Really terrible service. We did have a large party (10 people), but it took a long time to even place our orders, then it took forever for our food to come out. All the orders were placed at the same time but they came out sporadically; various family members got their food at wildly different times. Some of us were waiting almost an hour. We asked for more rolls twice and they finally came out way too late. We gave up waiting for them to clear our dishes and finally cleared them ourselves. At the end we asked for boxes and those didn't come until we'd asked three times. Just ridiculous. And we were cold the whole time. read more

We've been eating at this location for a few years now. We ordered food about a month ago. The food was not very good. We called the manager who promised that next time will be better. Well we tried it again on Sunday night. The food was worse than before. It was cold and the order was incorrect. I know we won't be going here anymore and possibly not to any of their locations. I tried to fill out something on their website but it just keeps rejecting it. Maybe they've gotten so bad that they shut down that part of the website. Very disappointed in the food because we used to love eating here. One time of bad food I can understand but twice is just not right. read more

This was our third time here. The first time was good from what I remember, but that was shortly after the restaurant opened. This latest trip was a disappointment. The chicken fried steak was ok but not anything to rave about. The sweet potato fries that we paid extra to get were a ridiculously small portion. The rolls at the beginning of the meal were not warm at all, but actually hard like something a few days old. The only decent thing was the iced tea. Probably not going back, there's just too many other places doing a better job. read more

We are cotton patch fans, however, we tried using doordash to get our dinner and every time we use doordash Cotton Patch forget something in the order whether it be the Caesar dressing for the Caesar salad whether it be the gravy for your chicken fried steak Weatherby the roles that should come with the meal. With that being said we decided to go ahead and do curbside last night in order from Cotton Patch and everything was pretty good other than they still didn't put the rolls in the bag what... No rolls with your dinner. They have done away with the cornbread which I loved the individual cornbread's oh, now they have this Skillet cornbread, which I have tried but I'm not a fan. With that being said I just hope that Cotton Patch Rockwall will start reviewing their orders to ensure that everything is included in the bag if not people are going to stop ordering from Cotton Patch in go on over to the Cracker Barrel cuz the Cracker Barrel they always include everything and never forget the biscuits. read more

I love their mushrooms.... I get them every time I go in. The one in Rockwall and the one in Ennis are both very good.

Good fried homestyle food. The staff was so friendly and assisted each other. We were seated quickly although they were packed on the weekend. Loved our waiter. Food came out quick, yet it tasted as though it had just been cooked. Pleasantly surprised with how happy I was with the dining experience. read more

We have always enjoyed this restaurant and never complained about poor or bad service but last night my husband walked out. We waited for 10 minutes after being seated for someone to wait on us or even acknowledge our presence. There were several of the wait staff around us and not one even looked our way. Sad, no one in there cared. read more

We've come here several times over the last decade, and the food was always good, but our last trip was the worst service/food I've had. We went in just before 2p for a late lunch, wife ordered a salad and sandwich and I ordered the lunch Chicken Fried Steak (CFS), mashed potatoes, and fried okra, and a side skillet cornbread. The snack rolls came out hot and fresh, and my wife's lunch was fine, the skillet cornbread was cold. Mine was a complete let down. The fried okra was greasy and lukewarm, the gravy was almost cold and if the potatoes were any colder I'd use them as ice cubes in my tea. The CFS was hot and fresh, but the cold gravy just ruined it. I flagged the server down and he went to get a new order. The manager came out with the new plate, no sorry or check to see if it the new order was good, just set it down, grabbed the old one and left. Well the new order was as cold as the first although the fried okra had a pulse this time. I flagged our server down and let him know, and he brought me ANOTHER side of cold potatoes. I was done, asked to see the manager. He brought our check - yep charged us for my wife's order and both iced teas, you know the tea was cold, so it was good. He did stop by twice and asked if the manager ever came over - NOPE. We waited about 10 minutes on the manager, never came over. Apparently the management has no concern of poor quality of food or talking to their customers, and if the kitchen doesn't know their warming tables and food are cold then I'm not risking my health on questionable food safety. read more

Mid afternoon Supper was an enjoyable dining experience! Rolls were warm, soft and fluffy. We both ordered meatloaf, garlic mashed potatoes with green beans, with a nice sized salad also to accompany the meal from the dinner menu. Meatloaf is great here, my companion mentioned not as good as mine, however that I understand. Regrettably I have an occasional food allergy which has been triggered lately to black pepper. I normally have no worries with potatoes or green beans, cook with pepper in both myself sometimes- I noticed it's presence in both dishes. While flavored well and tasty- the heavy presence without adding any I had to stop. Service was very pleasant. A mistake was quickly remedied upon our arrival when Diet Coke was served instead of coke- a request to offer lemon for tea was then prompted and provided. Staff was welcoming and friendly. Ambiance is comfortable as booth or table was suggested and readily available. Deserts look appetizing yet we did not try any today. read more

Hallelujah, hallelujah!!! Cotton Patch Cafe brought back their fried mushrooms. If you like fried mushrooms they have the very best by far. They are big and not overwhelmed with breading which is light. So very good!! read more

Friendly waiters, good cooks, delicious food. The salmon was tasty and the blackberry cobbler is a must have!

Good healthy options which are a high priority. Not bad for a home style restaurant, which is how I would describe Cotton Patch. Wish the baked potatoes weren't slathered in salt on the outside. Sort of ruins a healthy food. Can get good food for good value though. read more

Waited over an hour for our food only to have it come out cold! Everything on our plates was ice cold! Beyond frustrated with this establishment! If I could give 0 Stars I would! read more

I have eaten at Cotton Patch a hundred times! It's another one of my favorite places. The food is always very consistent. Nothing is of extreme high quality, but it does have that tasty home cooking feel a lot of people are looking for. I love their burgers and tilapia. Their chicken fried steak is okay, but their fried shrimp and chicken fingers have always been tasty. Nothing fancy, but that's not what I'm looking for. Management has always been on par and the wait staff is really pleasant. I will always be a regular. read more

Awesome lunch! Had the lunch special: smothered steak, blackeye peas, baked squash, and fried green tomatoes for an appetizer. Was all very good and the baked squash had me looking for the recipe when I got back in the truck. Jessica was my server and again did an awesome job. May have found me a new lunch stop when coming through Rockwall! read more

I do enjoy the variety of items that they have. The side items taste very good and the prices are reasonable. 5 star

Probably the best country fried steak I've ever had . I really enjoyed the meal and I felt like it was fairly high priced but loved everything I ate. read more

Ok my wife and come in with two sleeping babies in car seats, the hostess had clue what was going on as far where to seat us. On the way to the table a waiter not looking at all and me saying watch out almost knocks my 9 month old out of my hand. When I say something to him he just walks off then turns and ask if I had a problem when he was almost on the other side of restaurant. When we do get to our table the clueless hostess then proceeds to tell us we can not put our twins in the high seats. When my wife ask why she then states she has to get permission from the manager! REALLY!! So my wife just ask if we can get a booth and slide them in. Now that we're are at the booth we wait for EVER to get any type of service. We finally get to order my wife and I both get the chicken fried steak. Boy was that mistake it should have been called children fried shoe leather. Not mention the AC was not on and it was hot. We will not be back and will not recommend this place to any of our friends. read more

Consistently good food, nice menu, good value. We eat here fairly often. Love the blackened talapia.

YOU must try the blue cheese wedge salad. It is always fresh, with tomatoes, crisp bacon bits, and blue cheese crumbles. (Ask for extra!) The rolls are hot and fresh. Servers are attentive, plus always make a new pot of decaf for you. We go there about every 7-10 days for our pick me up lunch. read more

Fantastic service both times I've been here and the food was always quick and phenomenal. Very good menu and seasonal additions- will definitely be back here soon. read more

The food is always amazing. Casey our server was wonderful. She is friendly and sweet! Thank you for a great dinner.

My boyfriend and I were in Rockwall last weekend and stopped in for a nice lunch. Our waitress was the best waitress we have ever had! I believe her name was Rainy. She was super friendly and personable and gave excellent suggestions! The food was delicious and came out in a timely fashion. I had chicken fried chicken and baked squash and it was cooked for perfection. We will definitely be back for the service alone and to try some of the other entree options! read more

Blackened tilapia dinner is gluten free! Without the rice- yummy!!

Everything about this place is mediocre at best. Server was inattentive and food was brought out lukewarm. Taste? Nothing worth noting. My wife thought her pilaf probably came out of a box. There's enough other good restaurants in the area that there's no need to come back here. read more

Food is quality and there's plenty of it. I love the Blue Cheese Lettuce Wedge. Full of tomatoes and bacon. MMM!! The chicken quesadillas are "ok." Service is outstanding! I love going here. read more

Went here for a nice lunch on Saturday and our server Anthony Skinner was on top of EVERYTHING! He has possibly been the best server I've ever had at a restaurant. I hope to see his manager recognizes him. read more

I really like Cotton Patch. The food is very good; however I was really disappointed in the service we received today. Our family went there for my cousin's 18th birthday lunch and there were about 15 of us. We had a brand new server that was very young and struggling to handle his first large party. Not once did I see a manager walking around checking on the status of service and no additional help was assigned to our server. Our server had to bring out half of our orders first and then the 2nd half took a while. I was so surprised that this kid had no help and there was no manager in sight to help make sure he was getting things right since he was so brand new. There were multiple delays and errors made with orders, which caused a damper on our celebratory lunch. Plus, it's the Sunday before Christmas - a very busy time of the year. You'd think the restaurant would be prepared and well-staffed. Unfortunately, that was not the case. I am extremely disappointed. Where is the leadership for this restaurant? Do better read more

Great Chicken Fried Steak! Great sevice also. Came in and seated real fast.....no waiting.

If you like comfort food or love fried food, this is the place! The waitresses are friendly and generous with the rolls & cornbread. They even pack up a huge sack for you to take home. Check their website before you go. There's almost always a coupon for 'buy one entree, get one free" or "free dessert" You won't leave hungry if you order the chicken fried steak- it's MASSIVE. read more

Awesome portions, awesome price, and awesome service! My son loves it too so that means it's good stuff! We will be back :) love the friendliness and prompt service l! read more

Well the waitress was very efficient and nice . The chicken fried steak was a little chewy and was overly breaded. I think the mashed potatoes were not from a box but we're not light or fluffy. The green beans were from a can. I really wanted to like this place but I think they need to try harder. The bread was good but I wasn't sure I could get more. read more

We placed an order through DoorDash. HORRIBLE experience!! Our order was wrong and items were missing. We ordered the butter cake dessert and it was DISGUSTING! The bottom of it was soaked in pickle juice. I called the manager, Glen, and he told me since I placed my order through DoorDash, there was nothing he could do and I had to call DoorDash. He could care less that the order was wrong and part of it was disgusting and we couldn't eat it. BEWARE!!!!! read more

We Love to go to Cotton Patch for good home cooking. Monday's the chicken fried steak and chicken friend chicken are in special prices. Love the fried green tomatoes too. I definitely recommend them. read more

Placed an online order and the incompetent ToGo order girl forgot the white gravy for the chicken fried steak. Even though it clearly stated white gravy on the order. However, she gave me some concoction of white gravy mixed with cheese curds to go on the broccoli. Well as physics would have it the cheese curds sank to the bottom of the container by the time I got home. I poured what looked like gravy on my chicken fried steak however to my surprise it wasn't gravy. I called to let them know what happened and she agreed to remake the order. When I asked how long it would take she said, "when we get to it". I said, "how long bc I'm not coming up there to sit". She would not answer me. I asked her again. She would not answer. It was like Ground Hog Day X 5. Finally she transferred me to the manager I can only assume that the question "How long?" was to difficult for her to comprehend. He said they would remake it within 10 minutes. I went back up there to pick up the order the salty ToGO girl picked up the bag and shoved it at me as soon as I walked in w/o say anything. However, she did write "WHiTE Gravy" on the container. I found both acts to be extremely rude. Poor customer service. So sad. She messed up the order in the first place and should not give me attitude for her mistake and when a customer asks you a direct question answer it. read more

Cotton Patch Cafe - American Near Me - Rockwall, Texas

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I picked it up for dinner and we were disappointed. There was so much pepper on my wife and our son's dinner they could not enjoy it. Highly disappointed. The young man who took our order was very friendly. read more

Once again, not the best experience. Placed the order over the phone. Was quoted 20min wait. I tried calling back within 2 minutes to try and add a side to the order. Nothing but busy tones for 5 or so min. I then arrived and went in. Nobody was on the phone to cause a busy signal. huh. sure, could've just magically calmed down in the 5 seconds it took me to hang up from my vehicle and walk through the door. No biggie I guess. I mentioned i needed to add a family side of onion rings to my order. After TEN MINUTES of aimlessly searching through the computer that seemed as foreign to him as the latin language, a manager finally explained to me that onion rings were not an option for the family sized deal. I annoyingly switched to okra. oh well, i like okra. waiting.....waiting.....waiting..... Finally, my order comes. My food's arrival time was double the original quote at this point. They did not verify the order with me before handing to me, just taped the bag shut and said here you go! Of course, I've learned my lesson from previous visits to this store and began checking it myself before leaving. After confirming with my order taker over the phone, in person, and AGAIN with the manager that I'd like rolls and ranch with my order, I immediately discovered that there was NO ranch. I kindly asked for some, and they obliged. When I got home, i noticed that my FAMILY meal was given only TWO rolls. Really? I ordered 20 chicken fingers and you only give me 2 rolls with that? Fortunately, nobody was rude during this, they just didn't seem like even they wanted to be there. And the food was still pretty good. I'm just getting real tired of the constant sub-par service from this location. read more

can always count on decent food and service, we go here and have never had a bad meal.

This place is nothing special. We had a nice server but the manager is a jerk. Food was mediocre at best. I will NEVER go back.

The place was nice and clean and the staff was very attentive. However, everything tasted like it came right from a box. The food was not seasoned and just didn't taste good enough for me to ever try it again. read more