I have been to other rehab centers where they have one master and then text that work on drum but…read moreat Warm Springs they're all certified physical therapist and the same physical therapist stays with you the same hour. It's the best rehab center I have ever been to are used. I would give Warm Springs a good solid five the quality of care the type of care and the office are all extremely above the others.

My husband was sent here from the hospital after a bout of pneumonia. He was weak and disoriented…read more The room we stayed in was big enough for me to sleep in with him on a very comfortable cot. The room and entire hospital was clean and comfortable. The nursing staff went above and beyond in their care of my husband's every needs. The whole staff of Warm Springs made us feel safe and secure in their care of both of us. I was included in all decisions of his care, and his Threapy. He was finally diagnosed with Dementia and Dr. Patrick Malory was wonderful at treating him and watching him as he added a new medication. That kind of hands on care is exactly what we should expect from all Doctors. I met some truly wonderful people from housekeeping to cafeteria and Nursing. We were always greeted with a smile from everyone and when we left we felt as though we were leaving family behind.

After caring for my mother in my home for 7 years, letting someone else take over was an incredibly…read moredifficult decision. However, Marlen and her team of ANGELS were waiting. The care they provided for my mother was as if she were their very own. These beautiful women are warm, caring, patient, understanding, affectionate, compassionate, and more than well-suited for such a personal job. I adore them, as did my mother. The facility on Nacogdoches Rd is unbelievably clean, spacious, and well-lit. The food is delicious, the activities provide great social interaction, and the structured routine helps guide residents through each day. With just over a dozen residents who share a dining room and large living room, it truly makes a family/home type atmosphere. I loved that the staff-to-resident ratio never left me or my mother looking for someone to contact. They were always available, as was a nurse on duty. Doctors and nurses made frequent visits, and the pharmacy usually had same-day delivery. I personalized my mother's room with all her precious things, and she began to make friends very quickly. Having everything my mother needed was very reassuring. I highly recommend Seasons Alzheimer's and Memory Care if you want a family environment. I wish I could name all the wonderful staff there with Marlen in bldg. 1 that took care of my mother, but there are so many. To Marlen, Karla, Paola, Dariana, Vicky, Teresa, and all of them, I give a big thank you from the bottom of my heart. I love you all, Stephanie (and GJordene).

This is a review for Season's on Nacogdoches Rd. I'll start with I know how hard a decision this is…read morefor family members to make for their loved ones. I thought we had made the right decision when we moved mom in to the new facility just shortly after it opened. The initial what I thought was good environment did not last long. We began to see more and more the continual staff changes along with challenges to finding staff that speaks English especially in the evening so my mom was even more confused and we had to use google translate or just hand signals. Came to believe the staff would be just as happy if the residents stayed in their rooms. My mom loves to be outside and that lifts her spirits but that is not something done regularly which if you see the courtyard area you'll see you can't get away from the sun so it's not a place your loved one can enjoy other than from inside looking out. We kept mom here almost 2 years and I truly regret not moving her so much sooner but I can't rewind even though I wish I could and not make the decision to put her here but I can say now that's she is moved we are so much happier and believe she is in a much more caring and loving atmosphere as the staff understands why the residents are here in the first place.

If you are considering placing a loved one in Landon Ridge's Pathways Memory Care and are unable to…read morebe present every day, there are some important things you should know from our personal experience. My father was a resident in Pathways from October until his passing in May. He was only 63 years old. During his time there, we encountered repeated and deeply concerning issues that other families also experienced. 1. Financial Mismanagement Despite repeated requests, we were never provided invoices during my father's stay. Charges frequently increased without explanation, and management was consistently unresponsive to emails and phone calls. We at one point were told we owe thousands of dollars without ever knowing why. Yet after their audit, it was confirmed that we did overpay by thousands of dollars--yet we still lack full transparency or assurance that all overpayments have been identified and reimbursed. We never figured out what was going on. 2. Medication Misuse and Chemical Restraint We witnessed multiple incidents of medication errors, including staff administering the wrong medications during my father's panic attacks--sometimes giving him medications meant for other residents. Even more alarming, there were repeated reports among families of chemical restraint practices, which are illegal in the state of Texas. We are one of those families. Families were often told their loved ones were "aggressive" and required additional medications or private caregivers--an added, unexpected financial and emotional burden. We were part of a family council where these issues were openly and frequently discussed by multiple parties. 3. Living Conditions The condition of my father's room was unacceptable. Food would be left on the floor, his incontinence accidents were not cleaned up in a timely manner, and the room was consistently dirty with sticky floors, gnats, and flies. This was not an isolated occurrence. We had to clean his room every day. 4. Falls and Neglect Falls often went unnoticed and undocumented. If not for the camera we installed in his room, my father could have remained on the floor for hours after some of his falls. I had to visit at night on multiple occasions to address why he was not dressed, not medicated, or lying on the floor without assistance. 5. COVID-19 Mismanagement During the height of the pandemic, Landon Ridge failed to report COVID-19 cases to the state as mandated. My father, among others, contracted COVID during this time and his health rapidly declined thereafter. Several residents, including ours, suffered serious falls linked to post-COVID complications such as vertigo, and there was no increase in supervision despite known fall risks. 6. Retaliation and Administrative Negligence There is a clear pattern of retaliation from management. Families who raise concerns often report decreased attentiveness to their loved ones' care. In our case, the head of nursing barred our hospice nurse from seeing my father on the very day he was transitioning--reportedly "due to a personal grudge." We were never consulted or informed of this decision, which left us blindsided during an already devastating time. This individual has also been known to expel families from the facility with little or no warning, particularly those who raise concerns or question care practices. Families are advised to have a backup plan if they advocate for their loved ones. Families have reported to us that they were given as little as five hours to vacate. 7. Corporate Indifference When we escalated our concerns to corporate management in Fort Worth, we were dismissed. I was told, with little professionalism, that the reported issues "never happened" and "couldn't happen." Days later, corporate staff arrived at the facility and openly criticized me to other staff members. If you are considering Landon Ridge Pathways for your loved one, please do your due diligence. Many families who experienced similar issues are unable to speak publicly but wish they could. If you would like clarification or more information, I am open to sharing our experience. Families deserve transparency, safety, and respect. We did not receive that at Landon Ridge.

Our 82 year old aunt, who is a widow, recently moved to San Antonio to be near her 91 year old…read morebrother. Initially she selected a one bedroom amazing Landon Ridge Alamo Ranch Assisted Living & Memory Care apartment community. This review focuses on this assisted living facility and its absolutely amazing staff. First off, you will know that you have been blessed or have received amazing good fortune if you meet and work with the Sales & Marketing Director, Ms. Lauren De La Rosa! Ask for her by name if you go visit. Lauren is the kind of person, that just genuinely cares about everyone! She is gifted with the ability to really listen and understand your concerns and needs. Lauren goes well above and beyond all expectations. In example, during our meet and greet conversation I vented a little about several challenges we were having with other entities and organizations related to our aunts new medical challenges. Things which were absolutely not related to Lauren's position at Landon Ridge. Our meeting concluded, and my wife and I left, feeling very happy and grateful to have found Landon Ridge. Lauren shocked us a few hours later, when she called us after her work day, to let us know that she had done some research online related to the unrelated challenges I had mentioned to her earlier! She explained what calls she had made on our behalf and also what resources she had found for us online. She then sent us an organized, easy to understand summary via text. The information which Lauren provided would have taken us days to find ourselves, that is, if we were even able to find it! I can not emphasize enough what an amazing human being Lauren is and what an ASSET TO LANDON RIDGE she is. By the time our aunt moved in, everyone on staff made a genuine effort to go meet her, and to let her know they were always ready to assist her in any way. Our aunt said she needed to have her personal TV and cable system put up, and literally it was done first thing the following morning! The staff made sure to introduce our aunt to the long time residents that liked helping new residents transition into assisted living, and from day one she had lunch buddies, and our aunt was smiling and ecstatic! Tragically the pre-move in medical results have now come in and we have discovered that our aunt has a progressive, condition which will require full time medical services, well beyond any assisted living facilities scope. This is tragic on a physical health basis for our aunt, and also on an emotional basis because she absolutely loves the Landon Ridge community! It is such a special place, that our suggestion, for anyone in the San Antonio area, who is able to choose an assisted living facility, is please go meet Lauren, take a tour through the facility, (it is more like a resort than a facility), stop and chit chat with the residents you see, and you will find that it is absolutely the place to be. The Executive Director of the facility is Madison Parker, and she runs an amazing operation! Every time we visited Landon Ridge, Madison was actively engaging with employees and residents throughout the facility. She is an executive who leads by example, and who is always easily found if you need to speak with her. At one point, I spoke with one of the staff members that distribute medications, and asked her "off the record" if she liked working at Landon Ridge and under Madison. This staff member literally lit up with a giant genuine smile and said she loved working there and that Madison was amazing. I later asked another staff member the same question, and he also immediately lit up and smiled confirming that it is great group to work with. Clearly, Landon Ridge Alamo Ranch Assisted Living & Memory care have made a commitment to amazing resident service, and they invest in quality staff and leadership.

The nurses were very thorough. I had one aide that hated me from misunderstanding me but I only had…read moreher half the day. I was moved to a different floor and a nurse gave me too strong of a potassium IV thought my arm would burn off my body but it's ok now. My Dr or his office never put my biopsy report on the portal and no one knew where he went. His phone number was wrong on the discharge papers, he had left that office 3 months before and no other info. After 5 weeks, I went to a new Dr and his office girl dug into my records and could request my info and put it online. I finally found out my biopsy results!

Not a great experience. I had a fainting spell and was rushed to this hospital. I could not walk…read morefrom being dizzy and was vomiting. The nurse that goes by TT had no bed side manner. She repeatedly asked if I could walk to the restroom on my own so she didn't have to get a wheelchair, showed me where the trash bags were across the room because I had dropped the one that was on my bed and I couldn't get up to get another one, and when I got back in bed, did nothing to help me cover myself up even though I could hardly move and had many tubes connected to me. I have never been treated this way. It was a horrible, demeaning experience.

One thing that really stood out to me is that it does not have that typical "nursing home" smell,…read moreif that makes sense. Everything feels fresh, well-maintained, and welcoming. I work in a field that deals with different accreditations, so quality standards matter a lot to me. This facility is Medicaid and Medicare accredited, which means they're meeting higher standards of care. When I was researching rehab options for my dad in San Antonio, this was hands-down the best choice for physical therapy and overall care. Even during the research phase, the admissions staff was incredibly kind and took the time to walk me through everything and give me a clear overview of the facility. Once my dad was transported here, the care has been exceptional ever since. I highly recommend this place to anyone looking for quality rehab care, professionalism, and genuine compassion.

Quality of care is ok for someone that can move around and advocate for themselves…read more Their patient response time is not very good. If you have a patient that requires assistance to get to the bathroom. No fault of the staff. They just seem to be understaffed. Some of the staff is nice. Others just seem too busy to go the extra mile for their patients.

I really like Dr. Jessica Blower; she listens and helps me, but I can't get in to see her. I called…read moretoday, February 13, and the earliest appointment is April 5. That means I have to plan in advance to be sick. It is absolutely ridiculous that a patient cannot see his/her primary care physician when sick. I will be finding another doctor outside of the UT Health System.

The best medical school to attend in San Antonio. I highly recommend this place. Located in the…read moremedical center there are apts/housing to move into if you are in the medical field.

Dr. Santoscoy was very attentive and easy to talk to. He listened to my concerns and made me feel…read moreheard. He also repeated a lab to make sure it wasn't a false positive. His level of thoroughness made me feel confident that my care was being taken seriously. It took me a while to find a good doctor as the one I had at the Wurzbach location but glad I did. The staff were all really nice too!

Dr Santoscoy, the nurses and front desk staff - Ashaunti, Biridianna, Griselda, Alexis, Sandy, and…read morethe rest of the group are all professional, knowledgeable, very courteous and helpful. My 85 yr old mother has received great medical care at this clinic location and prior at another location for a total of about 10 years. My mother is a very satisfied patient and highly recommends this office. Dr explains everything very well. Keep up the great work. Thank you .