"Best car buying experience - Ask for Mason McGee!" I am giving this dealership 5 stars because I had the best salesman in the building! Mason McGee greeted me at the door with a smile and made the entire process worry-free. I told him exactly what I wanted in a vehicle, and he patiently walked the lot with me for 3 hours until I decided on the perfect one. There was absolutely no pressure, which made me very comfortable with my decision. I will definitely refer him to all of my family and friends! read more

22Ford F350 Part 1- Our experience at Countryside Chrysler Dodge Jeep in Madison GA was BAD. So bad that it is almost unbelievable that this situation could really happen. Buckle up because this will be long and wild. Since we are out of state, 10 hours out of state, we had to inquire though the website and text/phone conversations. We ended up talking to two salesman and one manager to get all the info and details figured out. They had listed it at $58,988 online and we finally agreed on $58,000 plus our state tax. We decided to fly into the airport, and they would come get us, we would buy the truck and drive it 10 hours home. The salesman that picked us up was very nice. However, it felt like he was delaying us getting there because he stopped at the gas station and got on the phone. When he was finished, about 15 minutes later, we continued our drive. We arrived around 10:30am to the dealership. He said they were washing it, so we went to fill out some general paperwork. Then he took us to see the truck while it was still being washed. My husband checked the dipstick, and it was low in oil. It seemed odd since they said it was just serviced but we liked the truck, so we gave them the benefit of the doubt and continued. The salesman apologized and agreed to fill it up and the DEF as well. We went back inside to fill out some more papers. They had us sign an "AS IS" paper saying it is normal in the state of GA to no have any dealer warranty on a used car. We felt that it was odd but we wanted the truck, so we agreed. Then they told us that they didn't realize our state had these other fees and said we would owe another $1200 or $1300. We questioned it since we agreed on $58k plus our state tax. The manager came over and continued to argue that this was still $58k on the truck but he didn't realize there were these other fees. I was not happy with this because I know they "couldn't take less money because they would loose money" so to me, this was a way to get all of the money for the sale possible from someone that already decided to come 10hours out of state and then "oops I forgot you have to pay this, its not coming out of my $58k". We don't like this either, but we let it go because we still want the truck. Next, we get to drive the truck. The cleaner brings it around and its defiantly not as clean as I would have expected since he was cleaning it before and during us being there, but we figure who cares, we can clean it later. The salesman drives it off the lot and every turn, stop, start or general moving, the truck is making a super loud squeak/creek/erck noise. We question it, and the salesman just shrugs it off saying its normal. As he turns on the signal to turn, I hear it blinking abnormally fast. I asked about it, and he said we can check when we switch drivers. My husband walks around the truck as he does both side blinkers and sees no bulb out however it is fast blinking both ways. This is odd, but we continue. As my husband puts the truck in drive, the CHECK ENGINE LIGHT COMES ON! We tell the salesman, and he said really? Ok let's take it back. So, we went back to the dealer. As we are waiting for them to pull it in the shop my husband crawls under it. He sees that someone has cut the entire floor out of the bed of the truck and replaced it with a brand-new floor. He knows this because you can see the new metal shavings sitting in the bottom of the fender and all the pop rivets around the whole underneath of the bed edge. Plus, when you push on the tailgate or grab the side of the bed and pull it you can hear that loud squeak. We immediately ask the salesman, and he says he has no idea about that. At his point we are super frustrated. We can see the manager inside watching the situation unfold and he stays at his desk. Not only did we come all this way, but all these little things are adding up to be very sketchy and we trust no one at this point. They pull the truck into the shop, and we wait, and wait. As we are waiting, I see the two young mechanics shaking the truck bed and laughing at the loud noise it's making. We are then called into the shop with the shop manager, and he proceeds to tell us this long-winded story of how good their mechanics are at working on Fords even though this is a Dodge dealer. They knew that it threw a code before for a nox sensor, so they replaced the front one and drove it for about 30 miles with no more check engine light, so they thought it was good. But now that it had the light again, the rear nox sensor is bad. They say they will replace it. My husband then asks about the truck bed floor and why it's new. The shop manager says he has no idea what we are talking about. He said they wouldn't see that because they only do a safety inspection and general overview. My husband questioned how they didn't see it with the metal shavings in the fender since they said they replaced the brakes and rotors. They said they just wouldn't and didn't see it. read more

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BUYER BEWARE!!! Brought my vehicle in for a recall. I also asked them to see why my wipers stopped working. They said it would be 5-7 days before they could diagnose the wipers. I decided to leave the vehicle. They called me a couple of hours later and said their computer reported a new wiper motor was needed, and it would be over $750 to install a new one. I told them the price was excessive and I would take the vehicle elsewhere. They then said that because I declined to have them do the work, the diagnostic fee was $190! Yep, it costs $190 just to plug a computer into the OBDII port. At no point before my declining was I informed of such an expensive diagnostic fee. I didn't expect them to diagnose for free, but on what planet is this fair? It is less about the money and more about how they treat their customer. IF YOU MUST USE THIS SERVICE DEPT. GET EVERYTHING IN WRITING BEFORE YOU HAND THEM YOUR KEYS!!! read more

Countryside Chrysler Dodge Jeep Ram - They should be ashamed of themselves - Car Dealers Near Me - Jackson, Georgia

This post goes out to all surrounding areas within this dealership. (I'm pausing my voice saying slowly ....Please, Please, Please ) take note and heed to this post , especially the African American community. I have never in my years of living experience such racism , lies and disrespect. I'm on Social Security Disability, it took me 1 year 8 months to save $4000.00 and of course they said they needed it all for my down payment. I got the best vehicle I could find based on my credit. 2020 Enclave that had been sitting there for over 8 months at full price . This car I brought for my wife and 3 small children. The salesman had been driven the vehicle everyday for 2 weeks before I purchased it. I got to Countryside Jackson 1 hour before closing drove the vehicle pointed out a few things and asked for an extra key. Remember this part. Noticing they agreed to the key on paper but not the work to the vehicle on paper stating they would fix it by mouth. Deal done, they close . They give me a key , I walk out front to a dirty vehicle with zero gas. ( Saleman says come Monday we will get you gas and a wash. Monday come they tell me Wednesday. Wednesday come they say Friday.......finally I go there and fuss about the transmission slipping and back seat AC control panel not working . They finally they say leave it . They give me a loaner , dirty with no gas. Next day they call and say , bring the loaner back after I filled up and washed it, saying they got it sold. They give me another vehicle, again dirty no gas . They keep my vehicle over 1 month . I go check on it and it's not at Cronic like they agreed . I look for the vehicle location through Onstar and it's at a uncertified Gmc side mechanic shop . I tell Chuck Webb and he says " I Qoute , what the fuck you care , it's getting fixed . I was furious, my wife get the car back and 1 in a half month later, while I'm attending a funeral in the loaner they provided . They asked my location I told them and I would return the vehicle afterwards Chuck Webb said no, then sent the Sherrif at me to a funeral to pick up the loaner. I went later to discuss the matter about the vehicle not being fixed and Chuck Webb stating and I quote " I don't give a fuck get you a lawyer" . Mind you he quit and not for that reason. So I fast forward today . Jim Ellis fixed some problems that came out of my pocket. The warranty they sold me was a dud not covering anything but engine, power train NO ELECTRONIC etc. ...remember the key. They gave me the run around for 9 months to say they never agreed to a key . I called and told them I have the we owe documentation. At that time I was told the deal expired and now they can only pay 300 bucks . Well I paid the other 300 and change for the key out my social security check. Oh and the key they gave me was never cut for the door so I paid for that as well along with the rear AC control panel . Word I got is they treat all African American people this way as well as Low income whites. Don't shoot the messenger. I'm out of thousands dealing with this racist dealership. Stay away. Even the salesman that sold me the vehicle left. It's so much more to this story ....like they told me they fixed the brakes . No They turned the rotor and put the same used brake pads back on the vehicle. I should not need new brake pads now. And they claimed they lined up my vehicle. They didn't, this lie causesd my tires to be bad...... STAY AWAY PEOPLE, UNLESS YOU LIKE GIVING AWAY YOUR MONEY!!!! From Rance D Benton read more

I was really excited when I first saw this company because they had several cars under $2000 that were seemingly fine. I saw a Pontiac 07 for 1500 and called for more information. After being assured it ran fine and was available. So I paid $73 plus tip for a Lyft down to the dealership and when I got there I waited around in the lobby for someone to come help me. After a minute or two a gentleman approached me and asked me how he could help, so I told him I wanted the Pontiac and he said it has a blown engine.... I was LIVID because I just spent l so much money getting there AFTER. Being assured it ran. And then told that every other car in my budget has something wrong with it so that it was inoperable. So after a couple of hours we settle on a bmw 2004 325i. When I got in for the test drive that the sales person drove for (I have no idea why he didn't let me drive, maybe it's because I'm a woman.) I notice cigarettes and trash littering the vehicle. But hey, they reduced the price from 3900 to 2000 including fees so I'd be happy. Then, today one week later, it stalls on me. I called to see if they will take the car back since they "lost money on it" as they said and will sell it to someone who can afford to fix it. They said the GM would have to make that decision. Fine. And then hung up. Still waiting on an answer. I spoke to the general sales manager and he said"that's what you get for buying a $2000 car" and will do nothing about this. NEVER SHOP HERE. I would give -5 stars read more

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I called the parts department to ask if my rotors was under warranty,And the parts personnel told me no, So I found my receipt and they are under warranty, expires 3/2025, so I reached out to the parts manager, who is the manager of both departments service and parts, Told him what happened, So he got back to me and said that he would give me rotors that I already purchased bc the parts cashier give me the wrong information, ℹ said I don't need those no more how about u take the front rotors back bc I purchased rotors some where else bc of the wrong info from ur personal, I will pay the difference or it may be an even exchange, The parts manger(Chad) told me No, And to take my business elsewhere ,I have a 2022 Dodge Ram 2500, diesel 6.7 engine,70,000 dollar truck, I have never been treated like this in my 59, years of life, So I reached out to the GM, whom never got back with me until I did a review on another platform, (Email)So he goes on and says he listened to the phone records and going to agree with the manager, I said in the email to the GM, you could not have bc your parts cashier told me they wasn't under warranty, Why would I go somewhere else to purchase rotors Thai have under warranty??? Now mind you, I been going to this dealership (Country side Dodge Ram)for 2,yrs, I met Chad maybe the 1st 6, months of two years going to country side, Why bc I purchased a part and return it, and bc I refuse to settle for a check for a week later, when I paid cash, and brought the part back the next morning,and they never had the rule on the counter, but the next time I came in country side that rule was on the counter in BOLD LETTERS, I do believe that the parts manger held this against me, I'm saying this to say, no one should be treated the way I was treated by these two gentlemen, , I will continue to write reviews about Country side dodge ram, until I hear from the owner ..So disappointed, I never felt so bad by a company.... read more

Because of unfair treatment by the parts manager, whom is the service manager as well I brought rotors from Country Side Dodge ram a year ago. I caught the parts department to ask was my rotors under warranty. The service part personnel told me no they wasn't. I found my receipt and found out that they were under warranty, I had already purchased new rotors so I went back with my receipt and talk to the parts manager whose name is Chad. He told me that he would give me the rotors that are under warranty and which I did not need them anymore because I have purchased them because of the information That his personnel told me wrong fully I asked Chad how about you keep the front rotors and I'll take back rotors and pay the difference. If there is a difference, he told me no told me that he don't want my business no more to take it elsewhere I reached out to the GM , I forget his name but I did another review on another platform. The GM told me that he listened to the conversation and that he's going to agree with Chad. This is all done by email so I said to the GM in my email to him you could have not listened to , the wreckers because your personnel told me my rotors was not under warranty. Why would I go somewhere else and purchase $500 worth of rotors when I had rotors under warranty with your company and they told me to take my business elsewhere just like that there is no one else to talk to in that company other than the owner that's why I'm reaching out in this platform hoping the owner sees my review on his company and how poorly how dissatisfying and how unfairly I was treated by this company I've been going to Country Side Dodge ram for two years because I brought a brand new Dodge ram 2506.7 diesel a $70,000 truck I never fuss with neither one of them, I never raise my voice never use profanity. I always was professional with each and every person that I dealt with in side of Country Side Dodge ram. My feelings are hurt and there is no one to reach out to to hear my matter. I will continue to do a review on this company until my voice is heard , hoping to hear from the owners of Country Side Dodge ram located in Jackson Georgia. Thank you. read more

But here if you really have too much time you want to waste. I have spent over two months, since 01/09/2023, to be exact, waiting for my vehicle. This would be understandable, if not for the fact that they got to it week 2. I've spent the entire time in the dark, having to make countless calls between the dealership and the warranty provider, just to be put off multiple times. My vehicle is now done, and they still can't tell me what I owe or why. I don't recommend that you buy here. read more

Called salesman, Josh, this morning for a nissan rogue. He told me he had it in stock so I told him Id be there in a couple of hours. I drive an hour and a half down there Got there around 3 pm and thats when he told me that they had gave it to someone for a while as a loaner. Bad service. Had us standing around for 30 mins. Not happy. read more

I bought a 2015 Dodge Durango citadel from here and only get my vehicle serviced here. Usually I have no problems but recently I had a normal maintenance visit that ended with my being stuck on the side of the interstate. All my gas leaked from the car and when I called the receptionist (Ashley I believe) tried to argue it wasn't on them. But how do you explain it? No issues out of my car and within hrs of me leaving I end up stranded?? (Thank god I didn't have my kids because we would've been left on the side of the road waiting for a tow for two hrs in the cold!) She then advised that no one would even be able to look at my truck for 3 weeks which is extremely ridiculous. I've been loyal to this dealership for 3 years smh read more

BUYER BEWARE they sold me my new ram with damage from someone else wrecking the truck and it was not disclosed to me. plenty of other dealers STAY AWAY FROM THESE CROOKS!! read more

I WILL NEVER DO BUSINESS HERE!!! I called about a truck and they said the advertised price was wrong because they performed $2500 worth of repairs to the vehicle. We finally agreed on a price ($1500 more than advertised) and I secured financing. Check in hand, spoke to my salesman to let him know, I was on the way. One hour into my 2 1/2 hour drive, he calls me back to say they just sold the truck. Who does business like that? read more

I would recommend to anyone in the Jackson, GA area to drive past this dealership and shop anywhere but here. About a week ago, I started working with a fantastic salesman, Daniel Collis. He was very courteous and responsive. After going through and agreeing to the numbers on a vehicle that was in transit, I was then asked if I could pay for the vehicle on the last day of the month, while the vehicle was still in transit. After explaining that is not how this process is supposed to work, I waited for the vehicle to be delivered. Once it was received by the dealer, I was then told that the GM would not let it go for anything less than 3k over MSRP. I understand supply and demand but I also understand how business is supposed to work. Do better Countryside. read more

My husband and I have purchased 3 vehicles from Countryside. I always strive to buy local if possible as I am a Jackson resident. The staff, service dept have always been more than accommodating and the price was right! Their service dept is top notch. Very efficient and they get you in and out in no time. If there is a need we will buy from Countryside again! Robin read more

bought a car from Countryside Chrysler Dodge Jeep Ram in October 2022, and the experience was pretty good. Other than some price discrepancies, the whole sale went pretty smoothly. I attempted to buy another car in March 2023. This time the experience was a nightmare. Calls were not returned, commitments were not fulfilled, and the whole experience was a trainwreck. After pulling our credit, I was quoted one monthly payment, and when it came to signing papers, it was actually higher. We finally agreed and signed for a vehicle. Out of a hunch, I decided to do a VIN check. I found the car had been in a severe front-end collision that caused significant damage, and the airbag was deployed. The damage was so bad they sold a 2022 Durango RT plus at wholesale as near totaled car. I have pics and documents to prove it. When I canceled the sale and requested another vehicle, I was told it would be a priority to find us the new car we wanted. The following day calls went unreturned, emails went unreturned, and I did get anyone to respond until I called the sales manager. After speaking to the sales manager, he stated he found a car, but the interest rate would be 5 points higher than quoted initially. I stopped doing business with them asap. I applied for credit through a 3rd party lender, and the interest rate returned even lower than the original 8%. Please don't do business with them unless you want to lose money and time. Attached is pics of the Durango they tried to sell me for 49k. I'm filing complaints with Consumer Protection Division at the Georgia Department of Law , BBB, and every other consumer protection group. read more

Shady! Told them they needed 3rd party verification before and work. They replied they didn't have a certified Transmission mechanic and they were sending my car elsewhere. Short story: they installed a rebuilt transmission without my permission, claiming seller gave them permission. End result my car has been on their lot since January. read more

Brought my 2012 Chrysler Town and Country in because it would not start. They stated it was the fuel pump and would need a tune up, injection cleaning, and brake/radiator flush. Almost $1,800. It was ready with 2 days but when I came to pick it up, it wouldn't start!!!!!! The next business day they called to say there was a shorted wire in the TIPM module but they would be able to fix at no charge. I came back to pick it up and it still wouldn't start but eventually did. Called to speak to the service manager to make this right and waiting for a return call. I feel it was a mistake to bring it to Countryside for service. read more

Two hour drive for nothing! Saw truck on CARGURUS.COM and called to speak with salesperson, who told my husband that the camshaft and sensor would need to be replaced. My husband told the salesman that we live two hours away, but would come see the truck the next day. Should have known something was up when the salesman refused to give us his name...he just said to ask for "Countryside". It was a good price on the truck, so we made the trip, only to find out that the engine was completely blown. My husband could have replaced the camshaft and sensor himself for about $200.00....a blown engine would cost about $2000.00 plus labor!!! "Coutryside" was not there the next day, so the salesman that was supposedly helping us started showing us other trucks, BUT they were not able to give us a price on one that we were interested in! Said their Internet wasn't working. They told us that they would call or email when they came up with a price. That was over a day ago, and we haven't heard anything from them! These people are inconsiderate, misleading, and everything negative you hear about used car dealers. BUYER BEWARE!!! read more

They have gone down hill quickly in the service department. Turnover in staff is a good sign of that. Went in for a repair estimate. Had a first thing in the morning appointment and would be waiting on it. 3 hours later it's still sitting in the same place. They finally get to and all they do is pop the hood and listen to the issue. I have some knowledge of what the problem is an they agree but can't tell with out taking it apart. But give a worse case estimate of around $1400. And being around the holidays is making scheduling an appointment to get it in tricky . We get it in on the 23rd and tell them that as long as we don't go over the worse case we are ok. Well we get a call from them they are now saying it's going to be $2400.00 that while they are doing what they are doing they thought it would be good to change the plugs, which are good to at least 100,000 miles PLUS a fuel injector service and cleaning, what ever the hell that is. I went off the deep end and told them I knew that the plugs were good until 100,000 miles and that the car only has 56000 miles on it and the other was a just a nonsense upsell and they were only to fix what was broke and nothing more. They finally called on the 31st to let me know it was ready. We get there 30 min before closing and have to deal with another old guy who has no idea what is going on. He located the paper and the key and I asked him about the warranty information that was supposed to be on the paperwork for us to follow up with and while he is trying to figure this out he is calling the other employee that I had talked to about that and she had no idea what he was talking about. Sooo we go to put it on the credit card at the cashier window and hand her the card. A couple of minutes later she asks for the card! She had already misplaced our credit card! She finally finds it. have the key to the vehicle already and he's looking for the key I tell him I have it and he says he will bring it around. At this point I'm ready to go, and just ask where it is and I will get it from there. He says "I don't know" I had to walk away before I lost it. I was a loyal customer and drove past 2 other dealers to get work done here and I believe I am done. The trying to upsell me on unnecessary work and knowing I was having to shell $1400 at the holidays for work for a vehicle that was just out of warranty was over the top. Until they get their act together I will be taking my business elsewhere! Oh and on top of that I found a piece that they broke while doing the work. And now have to deal with that. read more

Took jeep in for a recall on the airbag, when we got the jeep back the bas abs lights came on after about 25 miles took it straight back to the dealership disnthear anything for 5 days called and was told it was the abs sensor module and it was would the next Tuesday before they could get the part. Called the next Tuesday for them to tell me it was nothing they did during the recall to mess this up and it would be another 7 days to get the part and was going to cost us over $1000.00. To fix this. We had no problems before we took the jeep into them for the recall on the clockspring for the airbags. Service Mgr was on vacation so talked to her back up he was very nice bur said the same thing and they couldn't cover it and all coulnr get the part at all. Just told them I would come get my jeep.. well. ... took it to a local shop, which we havr used several times, they checked out the speed on everywhere and eveyrhing, turns out i the steering wheel was not lined up correctly which made those lights come and they only charged us for 1 hour of labor!!! Even if this didn't happen during the recall repair they told me the wrong thing wrong and kept it for over a week and did nothing until I finally called them and was going to charge me over $1000.00 for something it didn't even need. Watch out!!! read more

Unnecessary waits. Miscommunications. Cluelessness. Stains left all over my car after they were supposed to wash it.. if you can't even wash a car correctly really makes me wonder if you guys know what you're doing at all. read more

I called and made an appointment for oil change and tire rotation. I arrived a few minutes early and checked my car in. I waited from 11:00am until 2:00pm. Three hours for an oil change and rotation, even after you have a reservation. Well I parked the car in the garage overnight. Backed the car out this morning and there is a pool of oil from the car. Not a big pool but a pool never the less. Mind you this is a 2017 with just 8200 miles on it. I called and spoke with Brandon, service department manager. Nice enough, but stated if may be just some run off and possibly the service tech not cleaning up the area. After some discussion it was decided that the dealer would send a wrecker to get the car and bring to the dealer. This was at 11:00am, well it's 8:12pm and I am still waiting. All I can say is, what else did I expect. There is no such thing as customer service any more, it's just sell the product and then it's somebody else's problem. I haven't bought a new car since 2000 and I had to get it in my head to buy a Dodge Challenger. Car is great, dealers not so great. I would recommend dealing with a local mechanic you can trust and forget the dealers. They don't care, why should you. read more

They mail out bogus letters to their customers offering to let you trade in your car and keep your same payments but when you go up there it's all lies!! Worst place to buy a JEEP!!! Do not buy from them!! read more

After a over aggressive sales person tired to open my mom truck with out permission. Then tries to push her to sale and tells her everything is for sales. Who ever tired this jerk needs to be fired as well the salesperson. Won't ever go this sorry dealership for anything. read more

I was in the area traveling for work from Baltimore Maryland during hurricane Matthew when I found several of the small push pins missing from my 2016 Dodge Charger R/T's front inner fender liner. I went to Countryside Dodge with no apt, just showed and asked if they could take a look at it and they did and agreed the pins should not have come out just driving in the rain so they took it into the shop to replace them. To be able to access the are they removed the drivers side front wheel, replaced the pins, thanked me for coming in and I was on my way. The following weekend while washing my 2 month old Charger I found a scratch on the wheel they pulled off! I got angry for a moment because BRAND NEW CAR and now it has a scratch on it! I called Dodge customer care and was astonished when they actually seemed to care! This is totally different customer service then I'm used to dealing with with my GM vehicles! They advised to call Countryside on Monday and talk to the service manager and come Monday I called there and talked to Brenda Bauer the service manager, I explained what had happened and just like the 1-800 Dodge number she too was genuinely concerned. (again after dealing with GM for so many years I was not used to this, I'm still in shock a little) She asked if I could send her a picture so she could see if her wheel repair service could fix it but I couldn't get a decent shot so I took it back to her to see in person. Floored once again she never argued that I did it, nor did she get defensive, she simply said "we'll take care of it". WOW! REALLY? No fighting? No arguing? No need to see the general manager? HOLY CRAP! I couldn't believe it! If this were a GM car I'd need to get President Obama on the phone, convince him that Hillary is horrible and THEN maybe he'd listen BUT not at Countryside Dodge! Brenda Bauer said "we'll take care of it." Wednesday I got a call from Dodge customer care (WHAT? I didn't have to chase THEM down?) and my customer service contact Eve was OUTSTANDING to deal with on the phone, she was actually sorry my car first off had the original issue but even more sorry it was damaged at Countryside! She told me to expect a call from Brenda Bauer within the day to set up a date to fix my wheel. HOLY CRAP ONE MORE TIME Brenda for really real DID call me to set up a date to fix my wheel! Thursday, the day before I am to return to Maryland, so Wednesday afternoon I dropped my Charger off to Brenda so the wheel could be repaired the following day (Thursday) Thursday came and so did a call from Brenda saying my car would be ready in the afternoon so I went down after my class for work was over to get my car. The wheel is as good as new! The scratch is gone, can't see it, can't feel where it was, its like it never happened!!!!! Now I know some of you may be thinking WTH this guy is giving them a 5 star rating when they scratched his wheel? Well your damn right I am! And I'll tell you why. Everyone makes mistakes, NO ONE is perfect, its how you act AFTER a mistake is made that shows the integrity of a business or a person. Only 1 person in history has been able to walk on water and he isn't alive today nor did he even work on cars so everyone makes mistakes! But the way the mistake was handled, no excuses, no arguing, no finger pointing, just "we'll take car of it" amazed me! Never since owning my BMW M3 have I seen such a level of customer service and never have I seen it from a domestic car dealership! I can honestly say Brenda and the great folks at Countryside Dodge made an unfortunate issue one of the smoothest, nicest experences I've had at a car dealership! I WISH I were local cause they'd be my car's new home but sadly I can't drive 800 miles for them to service my car. But I tell you what, if I'm ever in Georgia or if you're ever in Georgia or if you live here Countryside Dodge and Brenda Bauer should be....no no...NEEDS to be your Dodge, Chrysler or Ram trucks service center! Thank you Brenda and everyone at Countryside Dodge I wish I could take you all with me back home! read more

We were driving back home from Florida and our brakes started growling! Countryside got us right in, same day. Great customer service and let us know everything that was happening. Thanks so much! We really appreciate the fast attention. read more

Financing scam! Offer for financing was a total scam. They initially told me, "I don't even want to this car to you" but if I came first thing the next morning they would run the sale through. I honestly completed the entire credit application process & drove out with new vehicle, now over three weeks later, they say financing wasn't approved, they can't sell my loan and they want vehicle back. Was completely upfront about my financial situation with new job and recent move, was "approved" for a reasonably cheaply priced minimally appointed vehicle at an extremely high interest rate. Now receiving numerous phone calls per day with statements that they will repo the vehicle, they will call the "repo man" man on me, and I now have 48 hours to return vehicle or decent credit will be ruined. Have found out I am not the only person this has happened too. Avoid this dealership!!! read more