Nothing wrong with the car. It's my 5th Honda and when it dies, I'll buy another. This is only about the dealership & its staff. One word: OY! No attention to detail. We sat at our credit union for 2 hours, waiting for 2 pieces of paper from STH to be scanned to my credit union rep. Those papers were wrong FIVE TIMES. My middle name was wrong, my DOB was wrong.... wrong driver's license in the wrong state. Price was wrong. Finally we were done there and headed out to pick up the car. Was told by the sales rep gal that we'd be in/out in 15 minutes. LIE! Waited and waited and waited. Finally I was like "And what exactly are we waiting for? We were supposed to be out of here 45 minutes ago." She says "I'm waiting for the finance manager." K... sigh. Then she was waiting for ANOTHER manager to do whatever that manager does. All they did was waste time. FINALLY got into said Finance manager's office to sign off on the last of it and hand over our down payment check & the credit union check. STILL took another 30 minutes because I found errors...again. Yeah, the guy apologized repeatedly but he knew I was NOT AMUSED. By then, I just wanted my car to go home! Made it clear that the only reason I didn't walk away from the deal is because of their "Non-Refundable Deposit" form I had to fill out so they wouldn't sell the car out from under me. Were it not for that, I'd have departed. Music in that dealership was so loud, we could barely hear ourselves think. Plenty of people walking around... doing just that. Nothing else. So incredibly unprofessional. Told them "You wanna learn how to run this dealership better? Go visit Honda Carland in Roswell GA or Ed Voyle's Honda in Marietta GA. Those two are class acts. Again, I'll buy another Honda someday but it will NEVER be from Stone Mountain Honda! read more

If I could give them 0 stars I would. 18 year old me showed up having taken 3 trains and 5 buses (several hours commuting) with a check in hand from my job at the bank. I researched the car online. They had it but wouldn't negotiate over the phone. They said I had to come in as only people serious about buying a car came in. So I made my way out there via the only available transportation to me. They wanted to pull my credit, and when I refused, they refused to sell me a car. I explained my job had overnighted me a check for the price of the car. They didn't care. They wanted to pull my credit anyways. Then they tried to show me an all white demo car. So much disrespect. I'm thankful my aunt and brother in law sold cars, taught me the game, and how to do research. I left and bought a car from Ed Voyles Honda on Cobb Parkway in Marietta. The sales woman was so nice there. She made sure I had enough to pay for gas and car insurance. Bless her. Happy I left and got the exact current model year Honda I wanted. Ed Voyles was so good to me, I came back a few moths later upgraded and bought a Honda Accord. read more

Unfortunately this Honda dealership is on a constant rotation of service advisors and ownership that is bringing it to less service, less customer contact and increasing hourly fees for service. When the Paul family owned this franchise, that was not the case. Service was superior, advisors responsive, prices reasonable and the car service excellent.The very next car I ever get will NOT BE A HONDA. read more

I just moved here and needed to get my oil changed. I read the reviews - mostly bad - for the dealership in Stone Mountain and was concerned but decided to get an appointment anyway. Got there early and my technician was still at lunch, but another man assisted in checking me in. When Mr. Z (my assigned technician) returned he came to introduce himself. Shortly thereafter he came to tell me there was a problem with my coolant system which was discovered when they put the car on the lift. The first diagnosis was dreadful but he said they would investigate further. Shortly thereafter he came back in a celebratory mood, and said that the problem was not as severe as first anticipated. Ultimately, the repairs only took slightly longer time than I had expected just for the oil change. I was told of everything that was happening and could not have been treated more cordially. The only reason I am not giving the 5th star is that the waiting room is shabby and needs a good redo at some point. Otherwise, as to the service done, I am VERY pleased. Thank you Mr. Z. read more

This dealership is scamming people, and when called on it they are unprofessional and hostile to the point of removing people from the dealership by force. read below for more details. Me and my wife bought a new Honda CRV from Stone Mountain Honda. I didn't realize they are not Carry Paul anymore that should have been my first hint..., and unfortunately, our experience was far from satisfactory. Upon reviewing the paperwork a few weeks after our purchase, I noticed a $1,895 charge for a protection plan. We had not received any documentation about this plan during the buying process, and I hadn't noticed the charge at the time of purchase. Despite declining additional services offered by the finance department, I assumed we were not subjected to any extras. When I contacted the dealership for clarification, They informed me that the protection plan included window tinting, a window coating, paint protection, door trim guards, and wheel locks. While I did receive the wheel locks, none of the other services were actually installed before I took possession of the vehicle. I visited the dealership to address this issue and spoke with Sales Manager Kel Edwards. He offered to install the missed items, but since I had never wanted the window tinting or other services, I requested a different resolution. Kel stated that there was nothing more he could do and literally walked away. This was just the beginning of the unprofessional-ism. Frustrated, I approached another manager in the sales area, while Kel said not for me to enter (watch me buddy...) This led to an encounter with General Manager Adrian Bryant. When I explained that I felt scammed because the services billed were not performed, Adrian dismissed my concerns as an error on their part. Sure from your perspective... from mine you scammed me. He suggested that the car had been discounted by approximately $1,800, which he believed covered the missing protection package. I disagreed, as the discount was negotiated against the car's MSRP, not the protection package. Adrian's demeanor became increasingly unprofessional. He accused me of trying to extract money or upgrades and told me to leave if I didn't want the services performed. I surely don't want you or anyone associated with you touching my car at this point. When I requested the names of all employees involved, Avery refused and suggested I have my lawyers contact him. As tensions escalated, he threatened to call the police to have me removed from the premises. Ultimately, I decided to leave. In conclusion, my experience with Stone Mountain Honda was deeply unsatisfactory due to what I perceive as deceptive practices and a lack of professionalism. I hope this review helps others avoid this dealership. read more

Carey Paul Honda - Car Dealers Near Me - Snellville, Georgia

on't go there!! I would put 0 stars if I could. That is the worst place to go. My sister (who doesn't speak English) went there to have an oil change on her Acura SUV that she bought there has been the most expensive oil change!! They run over a knife when they were doing maintenance to her car and they told her that they will replace the tire but she had to rent a car at Hertz. They offered a 20%coupon and Hertz only had SUVs to rent no cars available so she ended up paying way more that was she planning to spend. I talked to a Spinelli the manager and he was very rude. If I take my car to an oil change it's not my responsibility to rent a car if they messed up my tire. He was very rude and racist. I can't believe that my sister had to pay to rent a suv while they are not taking responsibility of that part. No vayan!!! Es el peor lugar para hacer negocios especialmente si eres Latino. Mi hermana compró su carro un Acura SUV con ellos y fue a hacerle el mantenimiento (solo necesitaba un cambio de aceite) . Alguien de los q trabaja allí pasó su carro por una cuchilla que estaba en el suelo y su rueda se poncho. Mientras que le dicen q le van a cambiar la rueda y no le están cobrando por ello (mínimo ya que es la culpa de ellos) no quieren hacerse responsable de rentarle un carro porque no tiene el repuesto. Le dieron un cupón de descuento para Hertz para q rente un auto( y ellos no tenían un auto regular a las 5pm y ya estaban por cerrar so termino tentando un suv) . Es el cambio de aceite más costoso que hay. No vale la pena hacer negocios con ellos. Hablé con el manager Spinelly debido a q mi hermana no habla muy bien el inglés , a pesar de q yo SI pude comunicarme muy bien con el en Inglés hizo pasar todo cómo q había una barrera en la comunicación con ella y q tenga un buen día y me colgó. Sabiendo q eso no es resolver el problema con ellos. Nunca he hecho negocio con ellos felizmente y nunca personalmente lo haré. Eviten un dolor de cabeza y no apoyen a una persona q culpa a q no entiende el idioma (a pesar de q toda nuestra conversación fue en inglés) para no resolver lo que ha sido culpa de ellos desde el primer momento. read more

Carey Paul Honda - Car Dealers Near Me - Snellville, Georgia

I have always thought highly of Carey Paul Honda and have even purchased a car and had lots of service done by them in years past. However, whoever made the decision on the recent marketing promo is not aligned with the values I have seen in the past. It was complete sham and beneath what I expect from a brand like CPH. The ownership should be ashamed and should reevaluate these type of of marketing tricks. To lead me to believe I would at a minimum get a $25 Amazon card to only offer a service voucher that had to be used with their service department was shockingly shameful. read more

Called ahead several hours before and talked with an unfriendly woman named Andrea to check availability of a car. I gave specifics down to the VIN because I wanted to make sure it was there before driving TWO HOURS to see it. She confirmed it was there at the lot and scheduled me an appointment after collecting all my information. Surprise! The car was not there when we arrived at the appointment time. Took them about 2 seconds to tell us it would be there later this week and is in transit. Incredibly rude and complete lack of respect of people's time. read more

I am a senior citizen and went to get a new battery for my Honda Fit at Cary Paul Honda in Snellville, GA. The people there was nice but the cost of the battery was very high. they have no senior discounts. their cost to install one of their batteries is $60.00. this cost is ridiculous. it takes the person about 10 minutes to install a battery. they need to come down on installation costs. should not be more than $20-25 dollars to install and they need to add senior discounts. I felt I was paying for the Honda name. I will not get another battery from there. many places carry batteries for Honda cars. very upset and frustrated. not good customer service. read more

they left the oil cap off my car, my back wind shield wiper water don't work, the camera down show up, paint coming off the top of my car. now they say Carey Paul Honda does not exist no more so you have to take your car to loganville. that's were your records are. they are not what they use to be and been going there since I bought the car from there. no excuse. read more

Took the Honda there for tires and oil change. No pressure given. They went over the entire car and also did a nice job cleaning it inside and outside. Very professional and detailed oriented. Sam, the advisor is a stand up guy. True to his word. read more

I have a 2021 Honda Pilot. I've been having Carey Paul do the routine oil changes and tire rotations. I've had three service visits so far at Carey Paul. The last one had a puzzling line item "115 BG MOA" billed for $17.50. I telephoned my service advisor to see what was up. This is a BG brand Motor Oil Additive, part number 115. The shop calls it a motor oil "fortifier. " Apparently all oil changes now get this additive, at Carey Paul. I get high-quality Honda-branded synthetic motor oil. I don't know why I need a "fortifier." It gets worse. I checked my owner's manual. Page 408: "Your vehicle does not require oil additives. In fact, they may adversely affect the engine performance and durability" The reason I have my new Honda serviced at an authorized Honda dealer is to give it the best care. Factory trained technicians, Honda-approved parts, etc. So I wonder why is this dealership doing something Honda specifically does not recommend (actually cautions against)? I sent a letter to the service manager three weeks ago with this very question but have received no answer. I asked the service manager to allow the customer to opt-in for this additional service, if they want it. I was not given that option. So if you want your Honda maintained to specifications given by Honda Motor Corporation, avoid this dealership. read more

They are trying to take advantage of people by advertising the price online and get to the dealership and it is $5,000 more than what they have it advertised for. I have reported them to the state commissioner yesterday for this. It's ILLEGAL for them to do that. Don't trust these people. I also added the consumer Ed for the state if you need the contact number or to file a complaint yourself. If they advertise the price, they can't charge you 5 thousand dollars over, plus the doc fee, just because they think they can. I urge anyone who has paid this to please complain. read more

Carey Paul Honda - Car Dealers Near Me - Snellville, Georgia

Let me preface anyone can do the work it's service that keeps or attracts a customer. Positive- The CSR Shania, is the best interaction that location has. I hope her manager knows how much she helps and supports callers asking simple questions. Negative - The Service Advisors team and management are horrible - In person or on the phone. Dealing with them made me realize that as the closes Honda dealer to me I won't buy another Honda and I have driven Hondas since 1999. Thanks for the service. I'd rather pay to tow my car to Stone Mountain and spend the $547 there than deal with this location ever again. Oh and this is all caused for me trying to get a copy of the work order they said I needed, since last Thursday calling multiple times. Stupid me for losing my hard copy and needed it emailed to me, the service there just sucks all in all. read more

I am convinced this dealership is determined to NOT sell any cars. I'm currently shopping for a 2021 Accord EXL (red) which has been very hard to find in this current market. I went on their website and emailed a Sales Manager - Larry Bass - outlining exactly what I'm looking for. Email was sent on Oct. 26. Today is Oct. 28 and no one has reached out to me. It's quite possible that Larry doesn't work there anymore which is fine but 1.) Why isn't the website updated? and 2.) Why doesn't someone have access to his emails? You're missing out on $$$$$! So today I call the dealership. Instead of going to their website, I Google'd Carey Paul Honda and clicked the "call" button directly on Google. I'm noting this because you'll see in the photo I attached that it seems more like a personal #, not a business #. Anyway, the guy that answered sounded like the LAST thing he wanted to do was sell me a car. It doesn't appear that Carey Paul even reads these reviews, but I would love if they could hunt down the recording of this phone call (Oct. 28, 2021 at 9:49am) and listen to how dry, monotone, and uninterested this guy was with me, a very motivated potential customer. He told me the car I was looking for wasn't currently on the lot. I asked if they can order from another dealer. He said it's really hard to do trades right now, so no. He didn't even TRY to earn my business or give me any alternative options. He should have asked if maybe I was interested in a different trim or color or year or model. Notice how the phone call only lasted a minute, so clearly he wasn't trying to keep me on the phone. What kind of sales person is that?? I hope this dealership is aware that, while this guy at Carey Paul made ZERO effort to earn my business, two other Honda dealerships (Gwinnett Place and Stonecrest) are bending over backwards (including ordering my desired car from out of state) to compete for my business. read more

Carey Paul Honda - Car Dealers Near Me - Snellville, Georgia

Took my car to get a new key programmed. They were not able to reprogram a new key and claimed the instrument was not communication with the car. When the car was returned there was a "Keyless Access System Problem" error on the display. When I inquired about it they stated that was the error that appeared when trying to reprogram a new key fob. Two weeks later, I took the car back to have the defective part that caused the "Keyless Access System Problem" replaced and have a new key fob programmed but instead they replaced a part that solved a "Keyless Start System Problem". Similar errors but different parts. When I mentioned this to the technician he claimed the car gave an error for the Keyless Start when it was first diagnosed and now it is giving the Keyless Access error. I informed the tech that two other mechanics identified the Keyless Access error so I was not buying his story that the car gave a different message. Took the car to Gwinnett Place Honda in Duluth to get the part replaced and was told that NO parts needed to be replaced. The error message was caused by a key fob programming error. I am NOT a fan of car dealerships but if you ever have to take your car to one, please choose Gwinnett Place Honda over this one. You will be charged dealership prices but at least Gwinnett Place Honda will properly diagnose the vehicle. read more

Shortly after I discovered the problems Carey Paul had inflicted on my car (read my previous review), I started changing my own oil. I immediately discovered that the oil pan has a slight leak through the drain plug. Replacing both the plug and the crush washer with new OEM parts, tightening to factory specifications with a torque wrench, hasn't fixed the leak. I think a Carey Paul tech cross-threaded the plug at some point, damaging the threads in my oil pan and creating an issue of serious concern. Avoid their service department at all costs - I wouldn't take an oil change from them if it were free. read more

Falsely advertised price of car even when dealing with internet sales. Car advertised as MSRP. When arrived at dealer price was inflated to $7000 over. When haggling they refused to come off their $3000 market adjustment. I have no problem with them asking what ever they want. Just don't waste my time with prices not honored in email. read more

DONT GO HERE! Pay attention to the reviews! 0 STARS! I went in back in Feb 2024. Traded in a 2023 car for a 2024. Finance "Anthony", called me back to return TWICE due to documentation errors. We are now at MARCH 31. My trade in is still showing under my name and is at risk to being reported to the credit bureau! I keep calling front desk and Anthony but NO ONE WANTS TO HELP. Anthony has not even picked up once. I have to keep going out of my way to drive up there because of their negligence. Absolutely worst experience ever. The other reviews are correct, this location and employees are just LAZY AND PATHETIC. I will go back to honda and get their exact names to update this review. read more

Terrible service I can't even get in touch with the service manager every time I call, no one there cares about there job everyone sounds lazy and pathetic. read more

Very positive service experience. Diligent, thorough, well beyond anything I have had in years. Sam, service manager kept my car overnight, at my request to see if my perceived problem only happened when the car was cold. My issues are handled. I am as pleased as I can be and will refer everyone I know. read more

Worst car buying experience terrible customer service management in finance is lazy unorganized and unprofessional.

Went for a simple oil change and no one helped me and got my info I waited about 15 mins and I just left. It wasn't busy at all it was Tuesday around 11am. As soon as I started pulling off one of the black guys decided to finally get up to help me but it was a little to late. I will Never get any service from this place. The fact that they didn't even touch my car and I've already received bad customer service who knows what kinda screwed up crap they will do to my car. NEVER AGAIN! Ask to speak to mgmt and left a voicemail no response and they clearly don't care. So I'm writing this to inform others. read more

I love the hell out of my salesman Chris but Jeff in service owes me answers. 4 trips so far and I'm expecting someone to come to me to fix it. Trip 5 and it's my start stop button. Somebody needs to come to me to fix it. The dealership is ok but try and buy a car. Like most dealerships, you walk into sales area and the parasites invade you and only that "one", so called salesman, Covers you like a cloud. Just fix my fucking car and I will be happy. They still won't fix my headlights, I put in low wattage LED's and headlights still dim when ac compressor keeps kicks on. Just wait until I review the dipshits at Atlanta Toyota. Just fix my freaking car. It's just ONE dashboard light. Joe at CPH, please let me know when mechanic will be coming to me.... 5th trip and no start/stop button is on you. I'm NOT removing this tweet either. Just fix my car. Be good and I will rate you as such. Just one little button and an apology from service people who have jerked me off since 2014 since we paid cash for car. Just fix the fucking car. David, Carry, I hope you read this. I really can help you read more

Worst service. I have been there for over 25 years and their service department has gone down since the business has changed hands. At $210/hour for service labor charges. They don't call once to tell you what is going on with your car. read more

Do not take your vehicle here!!! The customer service is non factor at this place!! Customer support and communication is key!! However Carey Paul has changed all their service techs and still can't get it right!! See text message with the so-called customer rep and no response. read more

Carey Paul Honda - Communication b/t Customer Service Rep and myself - Car Dealers Near Me - Snellville, Georgia

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Great dealership and customer service!Key Brown took care of me and was very knowledgeable and did absolutely everything to make sure I got the best deal possible! Because of her and the selection Carey Paul Honda has they have a new loyal customer. read more

Thanks to Key Brown for her exceptional customer service in helping through an unexpected day that ended with me buying a car! Key was helpful in narrowing down my preferences, arranging for 3 test drives and working with Todd Menefee, the Sales Manager, on financing. Finalizing paperwork with Paul Davis, the Finance Director, was as easy as can be. The entire team at Carey Paul made a very stressful experience into one that was an unexpected series of surprises that ended up with me in exactly the car I wanted for a great price! Be sure to ask for Key Brown for courteous, professional and attentive customer service from start to finish! read more

WORST experience EVER! I do NOT recommend !! These folks wasted 3+ hours of my time. I mainly spoke and dealt with Key Brown. She was friendly to say the least; I will give her that..or maybe it's a way to gain your trust. They would not send a quote in writing but assured me that it was saved in my profile, and all I needed to do was to come in and finish the paper work. They want to gain their potential clients trust, only to let them down in the end. When I arrived they brought out the wrong vehicle and my mom and I found the car on the lot & showed them the vehicle. Key quoted me for one vehicle, only for me to get there and they tell me that I picked a different vehicle from the quote. This was news to me because I KNEW which car brought me to their lot. I was gaslit about what I had asked for upon calling them to check the availability of the vehicle. I was told repeatedly that I did not specify that I wanted the Honda SE, and was told they could pull the recordings. I didn't bother to have them do such, although I definitely should have. However, after I decided to make the decision to talk away from the deal, another manager, Jamale comes out to speak with my mom about numbers and the issue at hand. I then remembered that I was sent a video of the car from Key. In my mind, this would prove that I had indeed been specific about the vehicle I wanted if it were the correct car in the video & it was. I showed one of the managers, Jamale, the video that I received from Key displaying the Honda Sport Special Edition that I wanted & what I thought I was quoted for. He thoroughly "investigated" the video to make sure it stated special edition and "trying to read what the banner (on the back of the vehicle) stated, knowing full well that only the special editions have a banner with writing on the back. They refused to honor their price, despite it being an error on THEIR end, but yet they claim to have transparent & upfront pricing. They also kept trying to sell me on the fact that they have the "lowest prices" currently to try and sell me the vehicle that I repeatedly stated I did NOT want. They offered to sell me the vehicle that I did not want and add seat warmers for a discounted price at a later date, but this would bring the price of the vehicle to be MORE than the vehicle I actually wanted. They told us that we could address any concerns with them, in which we did & unfortunately it was quite useless because they still did NOTHING to gain our business, as they claim they were eager to go. They just told us there was nothing they could do about their screw up. I have escalated my complaints and concerns to the the Better Business Bureau regarding their professionalism & Their dishonest prices and practices. read more

I DREAD the car buying process, but I had THE BEST experience here. I swear I was in and out in about 2 hours. Key was amazing to work with and the primary reason for my experience. She was honest (YES...and honest sales person, who would have thunk it, lol), quick, straight shooter with the info, and all about helping me. I had a price in mind and she beat it without hesitation. The entire staff was amazing and went above and beyond to make sure I had everything I needed. Would not hesitate doing business here again and definitely no hesitation working with Key! Thank you so much for helping me get my new baby!!! :-) read more

Carey Paul Honda - Car Dealers Near Me - Snellville, Georgia

They let me wait for 2 hours and the guy was with me and then he left to bring the deal and then 2 hours passed and I looked at him he was with deferent people and i just left, they called me and told me about good deal and when i went to the dealership they change the price and he said that they will give me good deal and he left me in his office for 2 hours waiting for him and when i saw him with deferent people i just left read more

Service here was really rough. Biggest complaint is communication. My service agent, Rudy was pretty cool and understanding. I brought in my 2013 Honda Civcic for a repair that was quoted at a $1900 fix. A few hours after agreeing to order the part, I was told they typed in the wrong part and it was actually going to be a $2900 fix. Rudy and I negotiated this down to $2500, which I thought was fair. I was told on a Thursday that the part would come next day and possibly be done on Friday. Rudy went on vacation that Friday and it took 6 calls in a row to get a human for an update. From Monday-Thursday I was told by 3 different service agents that the part would be coming next day and serviced next day. The repair was not done until Thursday, which I would have been cool with, if they were upfront about it. This fix that I thought would take 3-4 days ended up taking 7 days and $3000. Understand every service here comes with a $200 diagnosis fee before they start working on the car and final fees are way higher than what you are quoted for at the start. read more

Update: a year later with my car and i've gotten a flat tire, current 7:51am, called the service team & after waited 12mins for someone to pickup the phone I was rudely told that they could not do anything & that I would have to wait until 9am for the sales team to come in.... Now what the fuck does the sales team have to do with my flat tire? My biggest mistake would be purchasing this vehicle.. it was a used toyota 2019... should've known better & purchased from toyota right down the street.. save your money, the customer service here is trash. Shoutout to the service guy who answered and took a huge sigh on the phone when he initially picked up... i understand people have bad days but we need to know when & where to express that energy. Note: Dont sign up for extended warranty... especially if you have to be somewhere at 9am & the SALES TEAM does not arrive until 9am... imagine needing a service but the sales team needs to be present for it... wtf is this. Lucky i cant leave 0 stars. read more

I traded my car in a month ago and while I'm happy about my purchase I am still waiting for Carey Paul Honda to pay the trade in off. Now the trade in car payment is late and in addition to late fees it is impacting my credit. I've called and left messages/texts etc and was assured that the trade in paper work was submitted and would be paid off in 20 days, but each day I check my bank statement online I see they have done not paid the trade in off. Update Although Carey Paul Honda took longer than the 20 days as originally promised they resolved all issues including late fees in 30 days. read more

My wife and I felt that the sales team and management really took advantage of us today with dishonesty. In particular, sales team member Key Brown repeatedly told my wife she could get a car at a specific out-the-door price, that she had repeatedly got her manager's (Larry Bass) approval, but that we had to come in today to get the car at this price. My wife made the 1 hour drive on her off day from work and left our 10-month year old with me, and it was a classic bait-and-switch. Key said the actually price was $10,000 more than what she had repeatedly previously said was the out the door cost. Shameful. When I called Larry Bass afterwards, he was unapologetic for wasting our time, unaccountable for his staffer's incompetence, and even tried to gaslight my wife's account of the situation even though we had it in text message. We would have been understanding if he had shown some grace for the situation, instead he was borderline rude and offered no way to rectify the situation. I would recommend to others not to use this place for a potential scam like we had, but if you must, i would avoid Key Brown and anyone else that is under Larry Bass's supervision . read more

I agree with others that the service department is TERRIBLE. Most recently, I made an appointment for a recall on my Honda Pilot since I was going out of town the following day. They told me that it would take 6 hours, so they asked me to bring it in by 10a.m. I got there on time and they told me they would call me when it was ready or if they had any issues. At 3:00 p.m. I called my service advisor, Adrian, to get a status but I had to leave a message. He did not call back. I tried to call again at 5 p.m. but could not get him, so I decided to go pick up my vehicle since I assumed it would be ready based on what they told me (about 10 miles away). I got there and THEY HADN'T EVEN STARTED WORKING ON IT!!!. I HAD NOT RECEIVED ANY PHONE CALLS ABOUT IT. In addition, the Service Manager and General Manager were incredulous that I did not want to take a CRV as a loaner (a much smaller SUV). They apologized and offered to come get my car and deliver it back to me when I was back in town. They did that a few weeks later. They picked the car up by 9am and returned it by noon. Including travel time, less than two hours. Wasn't this supposed to be a 6 hour repair? On an earlier occasion, they damaged my son's car hood when he took it in for an oil change. Somehow, they allowed the door to the garage to slam down on the hood. They apologized and fixed the problem. On a still earlier occasion when I had an appointment, I sat in the bay for over 20 minutes before they acknowledged me and checked me in. I actually had to get out of the vehicle to try to get someone's attention, as they seemed to all be focused on small talk. They were not customer service oriented and still did not acknowledge me/check me in until several minutes after I walked up to the counter. If they were handling other customers that were ahead of me that would be different, but they were not. POOR SERVICE MANAGEMENT ALL AROUND! I also can't say much about their sales department. I tried to buy my Honda Pilot from them but they wanted over 2k more for the same vehicle than I could get elsewhere. I bought my Pilot elsewhere but still took it to them for service until this last incident. NO MORE. My service experience with Curry Honda on Peachtree Industrial was VERY POSITIVE and as different as night and day from the negative experiences I've had with Carey Paul. Although it is 25 miles away vs 10 miles away, I will use them from this point since I don't plan to got back to Carey Paul. read more

I'm literally only leaving one star because this area can not be left with zero. I had an appointment scheduled for 7am. (Mind you I scheduled this appointment last week on Saturday) I arrive at the service center at 6:28am and sit and wait until the garage doors opened at 7am. I pull in, my appointment is found and I am told by the service advisor Adrian that it will take about "4 hours" to be done (I had an issue with my A/C on my accord). I told him I'll wait the 4 hours. I go in and sit down in the waiting area. Fast forward to 10:50am. After sitting and waiting with no update I go ask Adrian the status of my vehicle. His response, "we're about to pull you in next." I've been here since 7am with a 7am appointment and it's about to be 11am and I'm next? My appointment was at 7am. He then tells me that they were backed up from yesterday. Why didn't you lead with that when I got out my vehicle at 7am? At this point that shouldn't be the problem of someone else (me). If you're backed up from the previous day that's fine, but don't now at 11am think that should be my problem when you didn't lead with that and told me it would be 4 hours. I was notified an hour later (noon) what was wrong with my vehicle and told it will be an additional 1-2 hours. I told him if my appointment was for this morning that it's crazy that I'm literally waiting over 5 hours now. His response is that for appointments it's really just a spot. I said then what was the point of me making it last week for this morning if my car wasn't even pulled in until 11am? The point of an appointment is to have a time slot ensured that my vehicle will be serviced at that time. Adrian comes in and now tells me at 2:19pm that it's going to take 2-3 more hours. At this point I ask to speak to the manager on duty (Jeff) because this makes no sense to be here for over 7 hours now when I have an appointment for 7am. While talking to the manager and explaining my frustrations he continues to look at the computer and not make eye contact and after stating my issues he then looks at me and says that the system is slow with issues with A/C issues (another excuse). Which also showed he was NOT listening to me and didn't even state why I had to wait until 11am for my vehicle to be serviced when I had a 7am appointment. At 4:24pm the manager came to me and said my vehicle is almost ready and that they're going to print my paperwork. It is now 5pm. I turn around and my car is pulled under the garage area, but nobody has come to tell me anything and I didn't receive a text that it's ready. I had to come outside and ask if my vehicle is ready. The manager who told me it was about to be ready asks Adrian and he has a blank stare, but has been out here talking with ppl who just came in instead of checking my car out and handing me my keys along with an apology due to me basically being there all day at this point. I wasn't called to come get my car I had to go out and ask if it's ready. I didn't leave until 5:22pm. So my car sat there 4 hours before being serviced and after the service was done for probably another hour. Then when receive my keys and paperwork I don't even get an apology. This is highly unacceptable and I'll be telling any and everyone I know not to come to this location for service. Other people have started to come in at 5 and I (someone who has been here since 7am this morning still has yet to be able to leave). Due to the lack of customer service or respectful shown during my visit I doubt I'll get a text or phone call asking how my service was on yesterday or an apology. Nobody wants to spend their day off at a service center for the whole day. This makes no sense whatsoever. I'll be taking my complaint to the corporate office. I repeat if you have to take your car to a Honda service center, avoid this one. The service at this location sucks! Pure and simple. If you want/expect customers to have empathy for you don't give excuses after the fact of sitting here for 4 hours taking your word that something will be done at the time you tell me. This is not the first time issues have occurred at this location that I've had at deal with. If you have other locations to go to please take advantage of that. I hope this is shared with their management so they can offer better customer service and build better relationships with their buyers and customers coming in for car services because this is ridiculously sad and pathetic. read more

Looks like many Yelpers use this page to review the service department. So that is what I will do also. Note again, that this review is for the service department. I do not have experience with the sales department. Drove my dad's car here one day to get an oil change. This should be routine enough, right? Wrong. It took 10 minutes for any technician to greet me. For a while, I thought I was in the wrong place or that I turned invisible. Fortunately, I didn't turn invisible, and a technician eventually got around to me. I was delighted to see my dad's car returned very quickly. The technician proceeded to try to sell me on more maintenance. I called my dad who promptly refused. I know it is necessary maintenance, but at $500+, not everybody has the money available. Despite seeing and hearing me make the call, and receiving a direct answer, the technician continued to try to sell before finally accepting my refusal. This would still merit 3-4 stars if it weren't for the fact that they then drove the car out of the holding area again. Yes, rather than trying to sell me on additional service while I waited, they waited for a stern refusal before performing the service for which I came. 2 stars - sure, the oil change was performed competently. It is rather hard to mess that up. But the customer service was awful, and I don't advise any others to pick Carey Paul for service on their Hondas. read more

I came up here to speak with a manager on duty and spoke with the receptionist. I don't know her name but she has two nose piercings in on each size of her nose. She didn't seem very interested In giving me customer service. She told me I had to wait and so I sat for 30 minutes waiting and watched multiple employees walk past. She never let anyone know that we were there or that we wanted to speak to a manger, Never got up from the desk. Literally just sat there. Why hire people like this? read more

Buyer BEWARE of the Carey Paul Honda Dealership, 3430 US-78, Snellville, GA 30078 Worst experience ever when dealing with what I thought was a reputable car dealer's service department. I went in for a simple oil change and a few days later, my engine started knocking. This is highly suspect due to the impeccable reputation of Honda Cars and the good mileage, something was very unusual. How had a simple oil change turned into a disaster? I purchased my 2006 Acura TSX from another Honda dealer 7 months ago. With just over 100K miles for a HONDA engine, I had a good car that ran perfectly until Carey Paul Honda changed the oil. Their service department was very defensive and placed blame on everyone and everything, but the tech that changed the oil. The service manager lied about offering me a free multipoint inspection and said I declined it. Who would decline a FREE inspection I asked? People in a hurry, I was told. I wasn't in a hurry, in fact, I brought my laptop with me to get a little work done while I waited. So, after half a dozen trips to the dealership and speaking with first the service manager, Thomas, to the service lane manager, to the service director, Bill and finally talking to the General Manager, Dave with no avail for my loss whatsoever. I refuse to believe that I had a perfectly running car before Carey Paul did the oil change and now more insult to my run around. they give me a proposal for over $5,000 to put a new engine in my car. This is the Customer Service WAY! Buyer BEWARE of this Dealership. read more

Carey Paul Honda - Carey Paul Honda - Snellville, GA - Car Dealers Near Me - Snellville, Georgia