We had our first and last visit with Silvercreek! We were greeted by a nasty older woman named,…read moreDiana. She was short tempered and just rude! The care we received was good and thorough, however, I'm not subjecting myself or my animals to someone like her. We went somewhere where my animals are now treated as family! Thus, my 3 stars.

Worst vet ever. Let me start by saying that my family used Dr. Novak for years. Fast forward to…read morewhen these two vets took over. I had a high energy dog and they were terrified of her. She was upset after coming out of anesthesia and offered her no comfort and did not call us to report her distress. When my husband showed up, they refused to help him retrieve her because they did not know how to handle her. We also told them that she get nervous when you try to touch her head. First thing they did? Try to touch her head. One of my other dogs developed bladder cancer. They offered no comfort care or any suggestions for treatment. They just said to euthanized her. When we decided to euthanize her, they offered no comfort. They left the room after injecting her. and she had a seizure. when I mention it, they said I should have called for them, but I didn't want to leave my dying dog. Fast forward 4 years after switching vets, her brother has the same diagnosis and same staging, and he is thriving on medication. Also, after being a customer for years, when my dog was dehydrated, they refused to treat him. Don't eve trust them with your pet's health. They are incompetent.

YES you should take your pet here if you would like them to die…read more Over 20 years of pet ownership and 12 pets ... this is THE WORST experience I have ever had with a veterinary clinic. I trusted this clinic with my sick dog, and they treated her with such carelessness and lack of compassion. During her visit, my dog was dropped while already in a fragile condition. The IV placement was handled so roughly that she was cut so deeply she had scars on her skin. Watching someone treat an already suffering animal, MY best friend this way... was heartbreaking. We were told her bloodwork, and samples would be back in 1-3 days, and based on that information they placed her on the maximum dose of pain medication and sent us off with the bill. When we asked reasonable questions about whether this could become a recurring issue, the vet gave what felt like a completely dismissive and patronizing response, reducing our concerns to, "Cancer is bad," and explaining what cancer is instead of addressing our actual questions. We weren't asking for a textbook definition... We were asking about our dog's future. After four days of complete silence, we had to call because our dog's condition was rapidly worsening. She was in obvious pain, losing weight, unable to eat, the mass was growing quickly, and she had started urinating on herself without the ability to even keep her head up. Only then were we told that the results would actually take closer to 1-2 weeks completely contradicting what we had originally been told. 1 week after still hearing nothing, we called again looking for answers. Instead of concern for our dying dog, we were told we needed to pay more money and that our bill for the tests was due. Even though we had already paid around $480 at the visit, for that testing and treatment. The lack of communication was unacceptable. The lack of urgency was unacceptable. The lack of empathy was unacceptable. At no point did anyone reach out to check on our dog or keep us informed. We spent days desperately chasing updates while watching her deteriorate. Whether the lab was delayed or not, the clinic's communication, professionalism, and compassion were entirely within their control, and in my experience, they failed on every one of those fronts. I cannot recommend this clinic to anyone. Based on my experience, I would never trust them with another animal. TO PET OWNERS - As my dog was pleading for help, scared and unable to understand what was going on with her, VCA failed us. Please do not take your best friend to this clinic. You will lose them.

Its an ED so the wait can be long depending on the level of emergency. Makes sense, right? Our wait…read morewas 3 hours so we left and returned this morning and we're taken rather quickly. Her eye was injured due to excessive scratching so a cone (e-collar) was installed, eye drops prescribed and conjunctivitis is the diagnosis. Let's hope after 7days, we have a healthy, well healed bundle of joy! Thank you ladies for caring for our sweet Topaz!

I've been a "paw parent" at Village Vet for 13 years. I've had three West Highland Terriers. Dr…read moreKeith is our primary doctor. When we were new owners and anxious , he answered every question. When our first pet at 13 years had to be put down, the staff was so kind. We received a sympathy card. We now have two girls and have seen several vets. Although Keith will always be our favorite, we have been comfortable with each one. Calls evenings have been returned and advice regarding going to the emergency vet has been on point. Thank you Village Veterinary Clinic!

Dr. Keith and staff are the best. We have been taking our…read morepets there for 20 years. We would never consider any other Veterinary.

20+ years ago, our 4 year old Golden Retriever was diagnosed with diabetes. It was quite a shock…read more I was fortunate to have been a client of Dr Tom's at Animal Clinic of Chardon at the time. He is a good listener and an excellent educator, which can be very empowering for the pet owner. Thanks to Dr Tom's stellar guidance and my OCD, our diabetic dog lived another nine active and happy years as a diabetic before passing at age 13 from cancer and not diabetes. In the 10 years since, we've adopted 5 more diabetic canine surrenders, and I got AAHA certified as a pet diabetes educator. All of that has given me the opportunity to work with vet practices in MD, PA, IN, IL and KY. All of these practices were good, but not at the level of the team at ACOC.

Update: Our dogs annual check ups were starting this week (we staggered them) and I was honestly…read moreterrified of getting emotional after the last time was losing our Bucky (April 2019) - and with Covid just all of it - and man did CAC once again blow me away. Their amazing COVID protocol has me wishing they ran every business in Ohio - the high level of care doesn't drop either. I will always be a client mama. We sadly lost one of our fur babies a week ago and the continuation of his fabulous care and the compassion towards our entire family during his passing and after is something of a level I have never experienced; these folks are amazing. All of my fur babies will be seen here and in my opinion there is no other vet that could touch paws with them. We picked our beloved Bucky up tonight and the thoughtful package design for cremation services between The Animal Clinic and Western Farms is something so comforting and beautiful to me. Thank you again for ensuring Bucky passed with the same respect he lived with.

My mother has been taking our dogs to this clinic for years but the lack of respect and…read morecommunication among the staff with this clinic is unacceptable & we are not putting up with it anymore. Our pit-bull was treated here for his allergies and although we are aware of the stigmas of their breed, vets should be aware that they are going to deal with all sorts of breeds, despite there anxiety & etc.. but as the owners, if we communicate that muzzling or restriction will only intensify that, it's their job to find others ways to make the clinic "stress free" for all of their patients. The vet techs are impatient and honestly seemed like they wanted to get our dog in & out without even the proper care or advice we were looking for. Then have the audacity to charge for extra services we didn't ask for. We will not be coming here again. Learn to respect your patients and understand that people look to you for help, and to not be judged or treated differently based off their biased stereotypes of our dog.

I made an appointment and was to send paperwork I had called with a question about a statement made…read morein the paperwork stating that the vet was not liable for any medical adverse effects that they may cause The General Manager was very rude and tried to answer my question in a roundabout way then kept saying Well we will just have to cancel your appointment Very disappointing

I am so pleased with the Pet Hospital and Dr. Doles! Dr. Doles was very thorough and it is clear he…read moreis passionate animals. My dog has always been terrified walking into a vet's office and she was not at all upset during her visit. Dr. Doles' approach is so compassionate and prices are very fair. Also, when I called for an appt, intake was so caring and accommodated an earlier appt due to my dog limping.

Dr. Doles has been my family vet and has been there for many of my loved pets. The staff at the Pet…read moreHospital of Willoughby always delivers an exceptional form of care, going out of the way to give comfort in any form possible to not only my beloved pets, but the owners. I have a hard time even finding another vet that I would even consider trusting, I am proud to be loyal customer for decades. The pricing is always fair and reasonable.

I got my 7-month-old bernedoodle puppy neutered here and the staff was great. The intake and…read moresurgery went very fast, he was done and ready to go home in less than 3 hours. They explained his aftercare thoroughly and helped fit him for his onesie so he could be comfortable while he recovered. I am so grateful for low cost clinics like this that provide excellent service and compassion for our pets. My vet quoted me $1300 for his procedure. These clinics allow all pet owners the ability to properly care for their beloved pet's health without compromising safety. Our boy was feeling better about two days later and healed up very fast.

Brought my puppy to PetFix for her spay, they have a very efficient check-in process & staff…read moreconsidering how busy they were during the 30 minute AM drop-off window. Everyone was very thorough - from the communication leading up to the appointment, to the post-op instructions they send you home with. My puppy was done with surgery earlier than expected, and upon pickup the staff was helpful answering all my questions. Again, for as busy as they were I appreciated they took time to chat 1:1 and explain all important post-op details and care for my pup. My normal vet wanted to charge $850 for her spay-- it's refreshing to know we have a place like PetFix who offers low-cost spay, microchipping, and core vaccines for such and affordable price. $140 for spay, vaccines, microchip and a surgical onesie was amazing!! Will recommend to all family and friends! Only complaint: I wish they had a bigger parking lot. Drop off was a bit of a headache as there was nowhere to park & it was a bit congested... but we survived! LOL!

We have brought a number of beloved family pets here over the years, and always receive gracious,…read morecaring, efficient service! We needed a bill of health and anxiety treatment for our 2-month old Golden Retriever puppy (Buddy) before his flight to California. We called mid-morning hoping to get him in VERY last-minute before his evening flight. The receptionist (Halle?) bent over backwards to fit Buddy in same-day, even despite the pandemic and how busy they are! Every other area Vet said no. The vet team were so gracious and sweet and took care of our needs quickly. Bonus: The pricing is *incredibly* affordable! We can't Thank You enough!!

During a time when customer service seems to be a thing of the past, the staff of Auburn shines…read morebrightly. 16 years ago this kind and thoughtful vet saved my 12 year old Bijon's life. Yesterday, he came to the rescue once more when our normally robust poodle became very ill. Despite the horrendous weather conditions, I drove 45 minutes to get to this practice and was glad I did so. Everyone, from doctor to receptionist, was competent, courteous, and patient. Today my family pet is back to himself, thanks to the care and advice given. I trongly encourage all pet owners in the area to give this practice a look. Medicine is an art they have mastered.