This office reflects the interest to the Veterans First and takes care of us through thick and thin and explains everything to us in easy speak. These men and women that work in this office are courteous understanding and have a passion for Veterans and helping them out. I am a disabled Vietnam Veteran. I have the pleasure of having Bill Reed as my service officer and he knows my story because we had the same job in the military, which we laugh about often. No need explaining what I was doing to him. This office connects Veterans with solving problems and issues that they're having with their health there benefits anything that has to do with their time in the military and after. This incredible group of men and women are highly trained and highly skilled at solving our problems. I put all my faith and interest in these people, and I would absolutely recommend this office to anyone in the area that's a veteran that needs help. read more

Very helpful for veterans info including forms for CDL. Etc Good folks there. I went twice and was pleased each visit. read more

Horrible Service, do not recommend. Quick to push you out the door. Employee first door to the right. Wouldn't even help me get into my VA.GOV account. read more

Swift caring service. Informative and very helpful personnel Fast check in by knowledgeable people.

High 5 stars for Contra Costa County Veterans Service Office because none more cherished in a Veterans life than those who lighten our burdens from our military Service. Friendliness, professionalism, empathy, patience, compassion, knowledge, attention to detail, inclusive, mercy, pleasant, caring, positive, non-judgmental, kindness, cleanliness, and camaraderie are the rules at the Contra Costa County Veterans Service Office when we visited --for which we were and are grateful. Dealing with the US Congress-imposed bureaucracy of the US Department of Veterans Affairs (VA) is daunting at best and time-consuming at worst. Contra Costa County Veterans Service Office shifted all that from off of us and on to them, and timely resolved one of our issues a few years ago. The other issue happened later and it took a lot longer but it also finally got resolved with the help of this office's Senior Veterans Benefits Program (SVBP). The Contra Costa County Senior Veterans Benefits Program is a coalition of public and private agencies dedicated to stopping the financial exploitation of we aging Veterans and our families. Pension poaching scams against Veterans are morally and ethically wrong, as well as an illegal practice. This form of illegal Elder Financial Abuse threatens the health, safety, and financial freedom of thousands of elderly Veterans across the county. When it comes to business, amateurs practice until they get it right while professionals, such as everyone here, practice until they can't get it wrong. This office SAVES Veterans' lives. With we Veterans succumbing to suicide at a rate some three times more than non-Veterans, I don't understand why ALL counties and cities DON'T have this clearly needed Veterans Service Office. read more

County Veterans Service Office - I recommend. - Public Services & Government Near Me - Martinez, California

Went in today to get some questions answered. Mike helped us out, answered all our questions and had excellent customer service.

Dan is stellar in helping a Vietnam Vet navigate the VA system. He is incredibly knowledgeable and provided guidance on enrollment with the VA healthcare system, which is different from the services provided by this office. He even helped fill out the forms. Thank you Dan!! read more

I first came here about a year and a half ago to get my claims done, and was helped so quickly by Nathan. The customer service here was great, everyone seemed to have one thing in their mind and that was serving those who came in that door. I've been back about three times and each time it's the same great customer service and they got all my paper work resolved. They are very knowledgeable and I feel like they did the job very well. I've also put in additional claims and was helped by Buck who was able to help me EXTREMELY fast and with great customer service. I recommend this place to any vets who are getting out or those who haven't done any claims to go to. They have a lot of knowledge in what they do and are a great part of the veteran community. If I had not came here when I first came back to California I don't know where I'd be so I really whole heartily thank you guys for helping me out. Thank you guys! read more

I'm often reluctant to interact with any type of government agency as previous experiences haven't been great but I was immediately impressed with County Veteran Services. I joined their CVSO Virtual Office and I was immediately greeted by someone (imagine, no wait!) who connected me with a rep via a breakout room that was incredibly helpful. When I came to the office days later to pick up the form I was requesting, they had it ready for me and greeted me with swag. The efficiency, professionalism, and respect of the members here have made me eager to work with them more for future veteran services. Thank you read more

I have never dealt with a government agency that has been as helpful as the CVSO Virtual Office. I was referred to them by a phone service person with Calvet. I was helped by 3 different persons at the CVSO. I must apologize to the first person I spoke to because I forgot his name, but the other two were Buck and Ben. These people have been so helpful. It has been a pleasure dealing with them. This is the first Government Agency that I have ever said this about. Calvet, so far is 4/4. This is a first in my experience with an agency where I have said this, 100% amazing. 50% will beat most other agencies. There has to be more people like them, because it is unlikely I connected with the four best people there. I want to thank those individuals and hope the remainder of the staff are just like them. If you need help, I highly advise you to contact the CVSO. Who wants to drive to an office, with the price of gas so high, when CVSO can do the same with their great staff! Again thanks. read more

Be sure to ask for Buck, he's such a good guy. Genuinely trying to help veterans ! This is the most helpful and informative VSO I have seen in Bay Area. Highly recommended ! read more

I have visited this office throughout the years and always received the help I required working with a few VA Counselors for my daughters' educational benefits and obtaining much needed documentation for my personal records. read more

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The great staff made me feel honored as a veteran. First contact was by phone in Y2020 for my Veteran's ID which the staff turned into a Zoom Call to assess my physical health and then Buck submit a claim for a military-related illness and hospitalization that occurred back in Y1979. Since then, Buck has given information to help a friend's son that suffered injury during a mission in Afghanistan. The military doesn't always tell you what you need to do prior to separation but this office is excellent for those still serving and those of us that served. Thanks so much for helping all of us. -Richard read more

I contacted the Contra Costa Vets office in November of 2020 to request assistance in obtaining a hearing aid as a result of a service connected hearing loss. Ben Yang advised me that I should start the process by making a disability claim. He assisted me in the preparation of the disability application that same day and explained the entire process in detail, including the likely timetable. As predicted, over the course of several months I was required to complete hearing evaluations and correspond with various VA resources. But, in the end, I qualified for a monthly disability payment that includes a dependent benefit. Without the assistance of Ben and the Contra Costa County Vets office, this never would have happened. I sincerely appreciate the professionalism and courtesy demonstrated by Ben and his associates. read more

The customer service responses telephonically and thru email are outstanding and expedient!!! Everytime I have called, i was provided the information directly or via follow up!! I dont live in contra costa county...but i use their veteran services due to the exemplary service i have received whenever i contacted them!!!! read more

I had a great experience working with the CC Veterans Service office. Ben Yang was my representative. He was my professional, knowledgeable and super helpful. I couldn't imagine trying to navigate the application requests without his expertise. If you're a veteran, I encourage you to contact this office to learn about available benefits. Dan read more

It took a long time for this office to get back to me and assist me. I think its difficult enough to ask for help but then to not get it, or get it when its too late...I think that is harder than not getting help at all. read more

This office consistently provides quality service. The team is superior and will go the extra mile for you.

Total waste of time going to this office (I was sent there by a Martinez VA employee). The one 'service representative' that I talked to was more interested in going to lunch than assisting me. Typical government bureaucratic red tape. read more

It's unfortunate that after all the hardship, most life altering, that those who get paid (not who care) are the ones we have to encounter. I understand that it's a bit of bragging rights when u say u work for the VA. But the VA hires people lacking disepline, & compassion. They just want qualified warm bodies. And most these folks lack love in their own lives which translates to them not caring for us vets. I understand working for the gov is stressful. I, myself, was once their property. But civilians do not experience the struggle, turmoil, the meds & coping, & therefore do not exhibit the professional behavior & discipline we had while dedicating our lives to our country- I wish the VA ONLY hired Veterans who understand because they went through the fire themselves & can encourage & support and return calls because we are familiar family. Civilians could care less.. they truly care for their paycheck. It's clear. We get it. U would think for ALL those who gave/lost their life for belief in their country/rights for civies, the very least the VA cud do is make that up for those of us who still breathe. Help.. us. Don't expect too much from this office. Even the bare minimum- return calls. Speaks volumes on how they will handle your case. It's better to go out of your way to DAV in Oakland. DAV should train the civies in the VA but even then some folks just want that title having No core values, pride, or heart. It's sad... But they are sure grateful when we handle world conflicts while they are comfortably at home with their family. Please do better. Then do better than that. No response needed. Thank u for reading & no hard feelings. read more

Came here a long while ago with a person that I use to affiliate with because they needed to receive their benefits after leaving the military. Ever since this person left we have been having trouble getting these benefits so we were told to come here. From the start, the staff were very rude and you could tell they didn't enjoy being there. The person that "helped" us was equally as rude and acted like we should have already known all this information about getting benefits. We knew how we just didn't know why we weren't getting them. Needless to say, we left with no new information what so ever. Like I said this was several years ago and I hope for the sake of others trying to get their benefits they have improved their customer service but ex military (or anyone for that matter) should be treated in the way that we were. read more

Husband went to this office in San Pablo to get a form to have his Vet's designation on his California driver's license. The office is only open until 4 pm. He arrived at 3:30 and the office was already closed. He asked the people in the office across the hall who said the person working there closed early every day. Every Day. With no notice. Since the form is ONLY available at a County Office for Veteran's Services and only open two days a week, how is he supposed to get it? read more

I've had nothing but great assistance here, with three different issues over the last few years. Nathan Johnson and his staff have been very helpful. read more