Horrible customer service. They didn't clean the stain plus they demanded that we pay and when we did we walked out with the same exact stain. They called after I don't know if it's the manager or the owner and she was so rude and threatening us over the phone?!!??!! They do not understand a word of English so no matter what you say you can't win because they don't understand! Plus the manager was yelling on the phone and then hung up? Seriously, how old are you? Do not go here!!!! Ever!!! No wonder they have such low ratings. This is a scam, not a dry cleaner!! read more

Not a big deal with two dollars but when I dropped off the tuxedo I was given a slip showing that it would be $14.55 and when I picked up the tuxedo she charged me $16.55. when I politely asked why there was an additional two dollars she said because it was a tuxedo. I showed her again what she gave me when I dropped off the tuxedo originally and told her she quoted me $14.55 and that was not my fault. In fact when I dropped off the tuxedo originally she opened it and looked at it and cleaned out the pockets in the lining. She rang up my card while we were still discussing us and then yelled at me in front of three people who had missed the first part of this conversation telling me to never ever come back. I laughed at her and asked why she thought anyone would come back to a store who told them one place and charge them another and then yelled at them for bringing it up. Honestly not really concerned about the two dollars but I would never take clotges there again simply out of fear that if something got messed up I would get yelled at and be told that it was my fault. read more

Courthouse Cleaners - Receipts - Laundry Services Near Me - Arlington, Virginia

Took a dress to get altered here and had the worst experience ever. I agree with everyone that the woman working here is the most unpleasant person I've ever dealt with. After picking up my dress from her and realizing that the fit still wasn't right, I took the dress back to her and she started yelling at me that I was wrong. I showed her how she took in the dress too much and she wanted to charge me again to take it out!! I scolded her and asked how it was fair that she wanted to charge me again when she didn't do the work correctly in the first place? She finally gave in but was cursing at me in korean under her breath. I will never go there again and advise others not to either. read more

Honestly, after reading the reviews I wasn't expecting much from this place. But they were the only place in the area that could hem my dress in 2 days. So I said what the heck and tried them anyways. Overall, they did a great job with the hem and were able to get it done in two days so no problems there. It was a little pricey though $28. AND it says the cc minimum is $10 so I went in expecting to pay with my cc but when I went to pick up my dress she said the machine was down and I had to pay cash. The closest bank/atm closed down recently and the next closest atm was closed. So I had to go to a third atm in order to get cash. It was super annoying and they should've called to say their machine was broken and that I'd have to bring cash. read more

Under the old owners, this place was great. Now, not so much. Average service, average cleaning, high prices. I'd give the place three stars, but they've now lost a pair of pants and a fabric belt for a suit. But you know, they're a block from my house so I keep going back for convenience. But...now I do a lot more freshening with home dry cleaning kits to minimize trips there. EDITED TO ADD: I do still have to go in here from time to time, and I must say, things have gotten even worse. The prices have gone up even more ($50 for 5 basic blouses?!). My last bill was embarrassingly high, and when I went into pick up the clothes, I asked if they had a price list. Nope. AND...they had miscalculated my bill, and the price was even higher. Horrible horrible. I vow never to go to Courthouse Cleaners again. read more

RUINED A $600 dress that I only got to wear twice. They wouldn't even acknowledge they they damaged it and pretty much dismissed me. There's a reason why this place has bad reviews - I hoped it was just a few bad experiences but believe don't go!! read more

Just left there feeling like I was conned! Brought in a pair of jeans to be mended. I specifically said, just sew, do not clean. The price quoted on my ticket was $5.95. I just picked them up a week later and was charged $17.95 for dry cleaning and sewing ($12 for sewing and $5.95 for cleaning). I complained about the pricing discrepancy and additional dry cleaning charge since I never requested the service (who dry cleans jeans?!?) and got a shrug and meek explanation in response. Not to mention that $12 seems steep for simple sewing! Convenient location, but I will not be going back. read more

This place is waaay too expensive for what they do. Almost $50 for dry cleaning THREE regular dresses? Is that normal? Am I missing something?? Nothing fancy about the dresses....seriously. I could understand paying about $16/dress if they were cocktail/nicer quality/etc.... but that just seems unnecessary. I won't go back here because of how ridiculous the prices are. read more

Expensive and ineffective. They charged $18 to dry clean a slip dress - definitely above the average. When asked for a price list, they refuse to provide. I find this borderline unethical and certainly unprofessional. Two of my five items were returned with spots still on them. The light-weight zip up jacket had a note that said "further cleaning would damage the fabric" but they didn't hesitate to charge $10 anyway. Aside from the spot, it was not pressed and maintained a crinkled appearance after cleaning. I've had it cleaned elsewhere and it came back completely smooth so this is not just the nature of the fabric. I'm sad service was so poor as we're in walking distance of this cleaner, but I'll be driving my garments elsewhere - any suggestions?!? read more

Ruined my $200 dress. Denied everything. Informed me that I had stained it and damaged it myself. Refused to acknowledge that they might have caused the damage. Very rude and complete lack of customer service. If you care about your clothes and customer service. Go somewhere else. There are plenty of other dry cleaners around the corner. read more

I came to Courthouse Cleaners because I was looking for a less expensive alternative to my previous cleaner. What I found in Courthouse Cleaners was that they were a little less expensive than where I had been taking my clothes, but more importantly, their service and dependability made them a real VALUE. For men's clothing, they're pretty reasonable...$1.50 for laundered shirts, $4-$5 for dry cleaning articles as of Oct 2010, both of which seem about standard for this area. Where they shine however is 1) in the attention to detail of their cleaning and alterations, 2) their personalized service - I love coming in and being recognized instantly and greeted as someone they're glad to see - and, 3) their no-nickel-and-diming me approach. I frequently have a button that's missing or broken, or a seam that needs a stitch, and most of the time, it's taken care of at no charge. So I'm thinking it comes down to what you're looking for. If you want bottom line price, I'm guessing you might find a place that's $0.25/shirt or even $1/pants cheaper. But if you're looking for bottom-line value in what you get for what you pay, this place is pretty good! read more

DO NOT GO HERE. This is by far the worse dry cleaner I have ever used. No attempt was made to clean out the minor stain she taped and was told "it will not come out." They charge every top (even women's tops) as a men's sport coat to charge you the most money. GO ANYWHERE ELSE! read more

I've been bringing my stuff here for just over a year now and while it's probably a bit more expensive than others (I haven't compared) the convenience is worth it. As for the lady that works there, she has always been friendly w me. Maybe not at first, not rude, just indifferent, but as I keep going and make small talk w her she has become more friendly. read more

This place is great, she's always very nice and flexible with pick up dates if you really need something rushed. It's also very cheap for men's button downs. read more

This place is run by a con woman. I paid $12 for pants to be repaired (which is way overpriced to begin with) and told I could pick up my pants three days later. I lost my receipt, but returned three days later to pick up my pants. The same woman told me that I had not paid and refused to return my pants unless I paid again. Only when I went to post this review on Yelp did I notice that they have a 1-star rating. No wonder. They are the worst and I would strongly advise you to take your business elsewhere. read more

DO NOT GO HERE. I brought in 3 totally different pairs of pants and all of them had stretched out waists - by two inches making all 3 pants completely unwearable. They refused to give any money back and take any blame. Additionally, they lost a sport jacket that I left to be dry cleaned. What a nightmare. read more

Service and quality have fallen dramatically. I attentive young woman took two pair slacks that needed new elastic in the waist and failed to have one repaired, but had them dry cleaned instead! Told me it was my fault. She was preoccupied online both times I visited. It was obvious it was an annoyance listening to the customer. Dress fees are outrageous. There are better quality and service cleaners in the neighborhood. read more

Been coming here for awhile. Staff is courteous and my order is always on time and exceptional.

I'm a little surprised that CC is getting bad reviews. I've tried some of the other cleaners in the area and have not had much luck at all (see my reviews). Since going to CC I have not had one problem with any of my clothes and I dry clean all of my work clothes. To be honest, I don't really pay attention to the price (business expense) but what the price difference is I'm willing to pay for it so that I don't get mysterious holes in my dress shirts and everything looks new when it comes back. I would never have my clothes tailored from one of the local dry cleaner shops...see my reviews for a great place to take care of that. read more

Never have I written a bad review until now: I am going to sound like a broken record but this place is run by the worst people. I took a pair of pants to get the length hemmed as they fit great everywhere else. After picking them up I tried them on to find out the waist had been so stretched out they won't even stay on. I took them back right away and showed the lady and ask how this could have happened. After seeing her response I have no doubt this happened so that I would be forced to pay them more to get something else altered--great business model. She was so unbelievable rude I finally had to ask for her to call someone else that I could speak with. She put a girl on the phone that told me I would have to wait 6 months while they send my pants to some lab to figure out how they got so stretched.... Is this a joke? After way too long of arguing with both of them, I kept asking for a refund and they refused. I then told them this was the worst customer service I had ever dealt with and they couldn't have cared less. I left with pants that look like I paid someone three times my size walk around in for $15. Please DO NOT go here. read more