We had a great night stay at Staybridge! It's super clean, the bed was so comfy and I loved having…read morea nice big fridge and plates/silverware. We chose to eat in one night so it was nice to not eat from plastic serving ware. We also hit the gym in the am and then enjoyed a leisurely breakfast. Lots of choices including a variety of fairly healthy options. The grounds are also very nice! Our service dog came as well and also enjoyed her stay.

First of all I want to say that I want to give 5 stars to the women who help at breakfast. I tipped…read morethem everyday I was there because they were doing a great job making sure everything was stocked up clean around the breakfast station. I definitely do not wanna give a 5 star reading to the Indian woman at the front because she was condescending and rude to me and my family. I had come down and waited to talk to her in line. A black man cut me in line, she saw, and she did not say anything about it. I told her that I wanted to get toothpaste, and she told me I had to wait even though I was in line to speak first. This man spoke rudely to my underage son, who is just a child. He picked up the phone and she told him to stop and put the customer who was in front, also told him to stop in a rude way to stop picking up the phone and calling the front desk. I was in complete shock, so I did not realize what was going on and why he was talking to my son in that manner. We buy even more so than the rude customer. The man in front of me I was appalled that the woman at the front desk was not being professional and did not say anything to that man, because I, as a mother, of course, was in shock. She needs to stick up for her patrons. That was at the hotel line. Now, I've booked four different rooms for our family members and we were there for multiple days and I had asked for only six little packets of toothpaste and she practically screamed in shock at how many that was. Even though we were there for multiple days and had multiple rooms. I only needed to get through that morning before I could go to the store to buy more toothpaste. The hotel rooms themselves are pretty good, because they have separate rooms and a full kitchen. But I will never stay here again because of that rude woman. She doesn't care about her customers OBVIOUSLY and screamed about needing "so much" toothpaste when we were 5 families staying here over the course of multiple days. Absolutely ridiculous.

Front desk, Good service that was helpful and friendly…read more Good breakfast with oatmeal, hot premade omelets, sausage. Bread for toast etc. waffles. Room was clean. Good ac. And lots of lights and outlets.

It's a very busy hotel. The lobby usually has a good amount of guests hanging out or figuring out…read moretheir accommodations. The rooms are apartment style and can come with full kitchens if requested. The beds and pillows are comfy. The tvs are a bit outdated and come with dvds - if you still own them. The couches aren't the comfiest. Service was standard. They lock the doors at night which can cause inconvenience at times. It's a good spot if you're too far away from downtown to get a room there.

We decided to do a quick getaway trip with our kids before school starts. While we planned to do…read morelots downtown we didn't want to stay in the hustle and bustle. This hotel has been amazing, the kids love the pool (3 ft to 5 ft), wheelchair access if you can transfer, but no hot tub. The kids loved the courtyard balcony and the beds are comfy after a long day. Also loved that we can catch a quick metra train with the N Glen station being only 2 mile away we drove and parked. The restaurant that shares the parking lot with this hotel North Branch is amazing!!! All in all we will be back from the service to the accommodation this is a great hotel!

1. An employee gave me a hard time about the military discount that I booked the room with. Not…read morewanting to apply it. A manager had to intervene and tell her to apply it. 2. Hotel is dated, and kind of grubby. Hallways are not air-conditioned. So they are hot and muggy. Air-conditioning leaves either freezing or hot. No in between. The refrigerator in your room does not stay on. You have to press the button inside that lets you refrigerate for two hour intervals. So if you wanna keep something cold overnight, it's impossible. 3. Housekeeping comes every other day, but in my case they did not. I had to request services when they neglected to clean my room after 3 1/2 days. Even then, they did not replace the paper cups for coffee, drinking glasses, bag for the ice bucket, etc. They only gave me two towels, which I questioned if they were really clean. I feel like they took the towels off the floor and folded them up and put them back on the bar. When you check in, you get three of each tile, but they won't replace it that way. 4. Front desk is inattentive and will not respond to questions. 5. I don't know if it's something they launder the linens in, but I developed a severe allergic reaction to the bed linens and required two visits to the ER. Something is not right with this. 6. The first full day there, there was a fire alarm for an issue with one of the elevators. 7. I thought I had left behind some RX meds, but after a while realized they stole them. Since I was also missing 1 pair of blue linen pants and 2 pair of linen shorts. All new for this trip. THIEVES 8. Points were not added to my Marriot account I can go on. But it was not really worth it.

Great value, just know it's right off the highway Stayed…read morehere for under $95 a night and overall it was a solid experience. Room was clean, comfortable, and had everything you need. Breakfast was included -- covered the basics, though I wish they had yogurt. One thing worth knowing: the hotel sits right next to the highway, so if your room faces that side, you'll hear some traffic noise, especially early in the morning. It didn't ruin the stay but light sleepers should request a quieter side. For the price and what's included, this place genuinely delivers. Hard to find this level of comfort under $100 in the Chicago suburbs. Would stay again.

This hotel is very conveniently located at Lake street and 294. Lots of great dining in the area…read more When I checked in, I was made to feel very welcome. Our room was lovely. There are so many things that we liked about this newly renovated property. The beds were comfortable and bed linens were good quality and fresh. I loved the new dressers and the handy shoe cubbies. The new flatscreen TV was great, and the remote control worked well. The lamps were easy to to use. There were plenty of places to plug in chargers for phones and laptops. The blinds were excellent! You could lower one blind to darken the room, and another to act as a privacy screen, and still let in natural light. The bathroom was small, but freshly renovated and well-lit. The bath products and towels were quite nice. Water pressure was good. Breakfast here is much better than the normal fare. Fresh scrambled eggs ready every morning...not the frozen and reheated Cysco eggs. Fresh waffles. Yogurt bar. Cereal. Toast, bagels and muffins. Fresh fruits. The coffee was good. And- breakfast is served until 10 AM for those of us on a different time zone. I loved that. We will definitely be booking this hotel again. I have stayed at several properties in this location, and this Best Western Plus is the winner.

3/5 stars. The…read morelocation was the best part as it was central and close to all of our business meetings some were only like 3 miles way. As many pointed out the hotel is very dated and most of it is run down and beat up. The pool is rather small and even bit hard to even find, which is weird because why have a small pool thats not that easy to find in the first place? The surrounding area is like a forest and a nature preserve looking pond. People in our group saw all kinds of random forest animals when they went back there. Everyone at the front desk were nice and professional and genuinely sincere in helping me and my groups issues get resolved, except for the front desk manager. I forgot her name she is a Latina women with glasses. She was not as friendly and kind as the rest of her front desk team. She was by far the worst one working at the front desk by far. You had to wonder how the hell is she even the front desk manager??? She basically had me repeat all of the long list of issues that we had that the other front desk team members already were in the process of resolving for me causing me further nuisance. She basically did not believe what my story was for some reason and wanted me to prove to her that I was not lying. Like WTF? I was in town for business meetings why would I make up a BS story to try to bother the front desk in the first place? As a Gold HH you get like $18 a day credit so you can use that for food/beverage or the small convenience store behind the front desk. Most of the people in my group used the $18 on waters, oj bottles, chips, gum etc. So the $18 a day credit was pretty cool until like day 3 they ran out of stuff and did not restock anything until our trip was over. I saw others complain about cars getting broken into and car parts getting stolen in the parking lot, I fortunately did not have this problem or felt any concern/danger for that and the parking lot areas, but a few of the days some teenagers came over to hang out at the hotel and tried to swim and hang out in the lobby and other areas of the hotel. I'm not sure if they were actual hotel guests or just some teenagers trying to use the hotel as a hang out spot or what was going on? It would have been nice if security kicked those teenagers out for being loud and a nuisance but it seemed like there was no security really working at all from what I saw? Just a janitor/grounds keeper looking people who were gone once their shifts ended. The coolest part of my stay was probably my room as it had a larger deep soaking jacuzzi tub in it and the jets actually worked rather well like a real jacuzzi. I think had my room not have that I'd probably give this place only 1 or 2 stars then. I would not stay here again unless it was like a really good reason to like our meetings were actually happening in their banquet rooms or something.

Stayed here for the first time for 2 nights while on a business trip. Arrived at night and it's…read moreoff a 2 lane road in a wooded area. I had to double check that I was at the right address because when I arrived it was dark and the hotel was somewhat secluded. I have family that lives in Chicago that we had dinner in the hotel dining room and it was a little eerie because we were the only ones there. I had French Onion soup that was really good but we could not help but to continually note that there was a lack of people around. This is definitely an older Hilton property and does not look like it has seen any renovations in the last 15-20 years. Not that it looked bad but it definitely did not give the "modern hotel" vibe. The phone in the room was very old and the same model phone that was on my desk when I started my first job pre-2000. The room was spacious, clean and had a very comfortable bed. The staff was very friendly. Overall if you are looking for the modern Hilton experience, this ain't it. If you are looking for a decent place to stay this will do.

This place was absolutely terrible. Mold on the walls, spider webs, weird stains all over the…read moreplace, broken utilities and the shower clogged constantly. Told the front desk they didn't care, just said they have nothing else available, asked for an extra towel and they said they had none. Not sure how this place is still open.

We had stayed at Baymonts before. In particular, the one near the Des Moines airport is terrific,…read moreand the one in Lafayette, IN near Purdue is very good. So, when we needed a hotel for a night in the Chicago area, we found a good rate at this one (Glenview) and, based on our previous Baymont experiences, made the mistake of booking it without looking at reviews. When we got to our room, the AC wasn't on (it was a hot day in early August), and we couldn't get it to turn on. We told the manager, and he got it turned on by pressing what was a damaged on/off button that was way down inside the opening. Not a big deal, but not a good sign of maintenance. My wife then noticed that the tile areas in and adjacent to the bathroom seemed wet. They had some kind of weird filmy, slightly slimy substance that made it uncomfortable to walk on. The shower was okay but mediocre, except the cap for the drain was missing the top part, so a somewhat sharp piece stuck up from the middle of it, which my wife stepped on before noticing it. She was just lucky that she caught it before putting her full weight on it, so she avoided what could have been a painful piercing. They gave us two small, flimsy bath towels, two flimsy hand towels, and just one washcloth. Breakfast was fine, but not anywhere near as good as the other Baymonts, and with less selection. Two strange things, though. First, the spigot on the coffee urn was too low, so you had to angle the small, styrofoam cup under it and then when I went to pull it out, I had to angle it again, and hot coffee spilled over onto my hand. There's no way they couldn't have known about that defect (maybe the urn was meant for the spigot to be over the side of the counter, but it was placed well onto the counter), but they didn't seem to care about things like that. And second, there was a prominent sign, in large, capital letters, on the wall near the coffee urn saying, "DO NOT TAKE FOOD BACK TO YOUR ROOM." I had never seen a sign, or rule, like that in any "free breakfast" hotel. My wife was under the weather, and the best I could do was sneak out a bagel and some cream cheese for her. I don't know what the point was of putting up a sign like that. Our overall impression was that ownership / management didn't care much about service, quality, or the customer. We're surprised that Wyndham hasn't done something about this place, given the slew of highly negative reviews over the past few years. This is a blight on their reputation, and will cause us to not trust the Baymont / Wyndham name and instead to carefully study reviews before booking again. It's too bad, because we thought we had found a gem of a hotel brand -- until this experience taught us otherwise.

Great place! Although it's not directly in the city there is easy train access 6 minutes down the…read moreroad. This places has very friendly staff and clean rooms that are affordable! I'd stay here again!

If I could award more than 5 stars, I would. I worked with Amy Miller to secure a block of rooms…read morefor our family as we gathered near Chicago for a Celebration of Life in memory of my Mother. Both Mara Pereyra (Executive Housekeeper) and Celia Lozano (Guest Service Manager) ensured that our rooms were clean and comfortable, and that the meeting room was available to our family whenever we needed the space. We are especially grateful to Kathryn O'Connell (General Manager) who through heroic effort and detailed knowledge of her hotel was able to secure two additional rooms at the last minute--despite being fully booked. Needless to say, the staff was exceptional: not only hard working and conscientious, but also warm and kind. Our experience at this hotel was exceptional!

We were only there for one night, but it was a very pleasant experience. Wonderful staff. Front…read moredesk so kind and inviting! Rooms nice and clean. Can't give 4 stars cause the bed was a bit old and not very comfortable.

We stayed here for the night in April. We were brushed off at check-in, which was super weird…read morebecause the employee checked in the woman in front of us but told us we would have to wait at least thirty minutes to be checked in. Our room was ready, but we would have to wait. The room was clean and pretty big but there was no fridge. Breakfast in the lounge/club level was mediocre and the breakfast room was hot, small and crowded. If we ever find ourselves needing to stay the night in Northbrook again, we will stay elsewhere.

My nephew recently held his wedding reception and a pre-wedding traditional Chinese tea ceremony…read morehere. The Doubletree is also in a prime and convenient location for the local extended family who are all in the North Shore area. I was pretty impressed with what I saw of the venue and the quality of the services and this review only addresses the hotel as a wedding events venue. The tea ceremony was held in one of their ground floor meeting rooms and the wedding reception was held in the scenic Monaco ballroom on the top floor, which is the 12th floor. The ballroom was elegant and quite nice and airy with floor to ceiling windows and panoramic views of the surrounding area. We all enjoyed the sunset and the mellow transition from day to night during the course of the festive evening. For 100 guests, the reception area outside of the ballroom was perfect with an airy feel, good spacing for mingling and passing of hors d'oeuvres, and a good, efficient, and competent open bar service. The hotel provided a brunch during the tea ceremony and it was a gluten free brunch buffet menu due to some guests' dietary requirements. The room setting for the brunch was also classy and elegant. The hotel kitchen also prepared the wedding reception dinner which included a filet mignon and grilled salmon combination as the main entrees for everyone. There were also a few kids' meals. The hors d'oeuvres were all excellent and generously sized and a food highlight. I personally didn't enjoy the gluten free brunch items as much, but they were still ok as mid-morning light touch items. The dinner entrees were a-ok, but not tip-top great I would say. Also, for whatever reason, a dinner prep miscount occurred, and one person at our table awkwardly didn't receive his dinner entrees until about 20 minutes after everyone else. Overall, I'll go with a 4 star rating for the experience. The physical venue is a 5 star rating given the scenic ballroom, their convenient and ample parking capacity, and excellent open bar and hors d'oeuvres service. The brunch and dinner we had was good and adequate but brought the overall wedding venue rating to a 4 in my opinion. Overall, still a quite nice job by the Doubletree and thank you for your contributions to a wonderful day here.

We stay in the Chicagoland area frequently and enjoy exploring different neighborhoods and suburbs,…read moreso I was hoping this hotel's proximity to a nicer mall would be reflected in the overall experience. Unfortunately, that wasn't the case. The hotel feels dated, and the lobby had a musty smell upon arrival. Our room was fairly clean, but it was quite small, especially the bathroom. The biggest disappointment was the pool area. It appeared dirty and neglected. There was visible dirt at the bottom of the pool, and the outdoor area had cigarette butts and champagne bottle caps scattered around. The indoor section contained deflated pool floats. The condition of the pool area also raised concerns about overall maintenance. Seeing dirt in the pool and trash left around the deck made me question how closely other aspects of pool upkeep, such as water testing and chemical monitoring, are being managed. I also noticed a safety concern: the pool deck had been resurfaced, but in the process, the depth markings in the outdoor portion of the pool were covered up. The outdoor part of the pool is deeper than most hotel pools, which makes it even more concerning that the depth markers appeared to have been covered during resurfacing. Additionally, the door to the pool area was not locked. One smaller but frustrating issue was the room amenities. Our reservation was for four guests, yet the room was stocked with only three sets of towels. At check-in, we were also given only three cookies. If cookies are intended to be a welcome perk, it would be nice if every registered guest received one. Overall, while the room itself was reasonably clean, the dated facilities, neglected pool area, and lack of attention to details made this stay disappointing. We would not stay here again.