This review is for their bistro. I've stayed at Courtyards numerous times and always order the oatmeal. This oatmeal was pure mush. Served with a lone spoon in it, no napkins, no side of milk, no brown sugar, and the maple syrup already in it. Grabbed some napkins from the coffee stand and requested milk. Hardly edible. Coffee was cold but that's ok as I can dash quickly. read more

Courtyard by Marriott Dallas Flower Mound - Oatmeal - Hotels Near Me - Flower Mound, Texas

I recently stayed here with my family because we were displaced by a house fire. We ended up here after being put into a roach infested hotel up the road. The first day was so good. The staff of this hotel are great. Everyone I came into contact with were kind and helpful. Chante at the front desk is a literal angel. She was so sweet and kind. Treated us with such kindness upon check in and the entire time we were there. Cut to Friday (we checked in Tuesday afternoon), and I got a call from the general Manager, Aaron Oquendo (found your last name Aaron, you weren't getting off that easy). My dogs, who have been abruptly moved from their home with a yard and 2400 sq ft of space to a 400 sq ft space on the 3rd floor) barked when I would leave to take my kids to school and pick them up (20 minutes away). He proceeded to berate me on the phone, called it a "major situation" because a couple of guests complained (rightfully so) and told me I was "costing the hotel money" and told me we had to leave. Which, funny enough, we had TWO ROOMS booked for TWO WEEKS, so who cost who money? Anyway, after he informed me we were being kicked out he proceeded to lecture me and compare my situation to his flood situation from 2020 and he got bark collars and his dogs "never barked." It was the most unprofessional and rude conversation I've ever had in my life. I explained to him the situation and he couldn't have cared less. I completely understand that dogs barking can be very annoying. I work from home so I was there all day, and all night, and they did not bark consistently. Any time they did bark it was addressed immediately. He tried to argue with me that they barked during the day, to which I had to reiterate I worked from home and I was in the room with them all day, expect to get my kids. I ended up hanging up on him because he was so rude to me. When I saw him in the lobby and confronted him he was still evasive and dismissive. I asked for his last name and he said "we don't give out that information." Funny, because there were 4 business cards readily available for the Asst GM and 3 others, but yeah they don't give out that info. Got it. He told me "offered for me to stay" but no, he didn't. He said this to save face from the other guests in the lobby. Chante called me to smooth things over and said they didn't want me to leave, we just had to come to a solution which I was happy to do, however, there was zero chance I was staying somewhere where the General Manager treats the guests so poorly. I didn't feel comfortable staying there anymore. There were about 1000 different ways he could have approached the situation but he chose the worst possible way. We checked out that same afternoon and were forced to go back to our house that's unlivable until we found alternative accommodations (forcing us to move for the 3rd time in 5 days). I work in customer service for a living and I would never EVER speak to someone the way he spoke to me. Especially knowing the traumatic situation they were in. He shouldn't be in the position that he's in if this is the way he treats people. The moment I saw him that first day I felt in my gut he was an icky person, and turns out my gut instinct was right. He made me feel so small and humiliated. Aaron, a little grace, kindness and empathy go a long way. I would have gladly worked with you to find a way to help because I understand that other guests were unhappy. I don't let my dogs bark at my own home because it's annoying, so I can appreciate that the other guests were annoyed. The ONLY reason I would recommend this hotel is for Chante because she was an earth angel and truly cared about the experience and had empathy towards myself and my family. Give that woman a raise. read more

This hotel is nestled in the heart of suburbia with picturesque and tranquil surroundings. In fact, Flower Mound's river walk area is about as quiet and safe as it gets, so if you're from out of town and trying to decide on a place to stay, you won't find a better neighborhood. Parking is free and spaces are abundant in both the hotel's lot and the nearby parking garage. The lobby and lounge areas are clean and inviting, decorated in soothing earth tones with modern furnishings. There is also a massive ballroom, ideal for weddings or business functions (I'm unsure of the exact capacity though). Full disclosure - I have NOT stayed in any of their rooms. I have only come here to attend special events. Therefore, I can only speak about those experiences which include the food, drinks and the serving crew. The food they provide is tasty although not particularly fancy or gourmet. It's about what you'd expect from a casual 3.5 star restaurant. The servers are good about keeping the containers topped up so everything is fresh and hot. They also waste no time clearing away empty/dirty dishes. I had to purchase my own drinks from the small hotel bar since alcohol was not included in the banquets I attended. While the selection is limited at least some basics are available. Of course nothing is cheap! If you aren't attending a catered event here, there are far better options to get food and drinks by venturing out to one of the nearby restaurants. Several are even within walking distance. read more

Courtyard by Marriott Dallas Flower Mound - Bistro & Bar - Hotels Near Me - Flower Mound, Texas

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Stayed is this very unfamiliar area for an out of state function. Booked two rooms but quickly I realized that the pull out bed was no longer an option for my gangly 18 year old (my bad, or his) so i went downstairs praying for a third room, which they accommodated us with. Front desk staff are very nice and professional. Only four stars because the bistro keeps basic hours and is itself basic. But, it was a pleasure to find one at all I suppose. If you have a couple of hours to kill, do the riverwalk, it is beautiful and well kept down there. If you need a mimosa on a weekend morning, there is a British pub 5 mins away on the river that is huge and lovely. Opens 11am Friday and Saturday. The price point was reasonable with regard to room rates. I'm not sure of the average cost of food and drink in this city but it was not a shocker. I travel quite a bit and find that a bad hotel experience can ruin a trip. I did not have that here. I would return. read more

I have stayed at this hotel at least 30 times since it was built. Apparently in the last year or so it underwent management change and the service has gone downhill. As a gold member I'm used to getting at least a couple of waters when I check in and a free upgrade to a balcony room. The last few times I was told the General Manager told the staff "we don't do that at this location". It's but the 50 cents for the water that bugs me it's the benefit off but having to stop to get water when I arrive late to the hotel. Sure I can buy $5 a bottle water in the room, but I'm not going to do that. Management needs to learn it's the small things that set them apart. Lots of nice rooms in the area so next time I'll likely pick a room in nearby Grapevine. Someone needs to go to customer service training. read more

Courtyard by Marriott Dallas Flower Mound - Hotels Near Me - Flower Mound, Texas

An accidental booking was made and I emailed the manager, Larry, twice with no response. I was hoping to be refunded as I contacted him immediately upon making the mistake. I have stayed at this location many times, but never again. As a Marriott bonvoy silver elite member I am rethinking remaining with Marriott. All for a buck. Nobody can think for themselves anymore. It's all heartless robotic corporation attitudes. read more

Very clean modern with nice size rooms. Very quiet. Hate the grapevine hotels that are run down and kids everywhere . Definitely our new home away from home when visiting the grandkids , nice ironing board and iron too. read more

My husband and I chose this for location, near airport. Overpriced room, "executive suite" for $300. Per night. We had reserved three nights several weeks in advance. Room was not clean. The carpets were dirty. Even though there is no smoking in hotel, the room smelled of stale cigarette smoke. The mini fridge too gross to use. The room itself was unattractive, business conference style look. We asked to change rooms but told there were none available. The food was served from a counter. We went there our first night after flying in. Food not not bad but server was very nice, and he was the only person on, doing all the service and cooking. We ate 1 breakfast. Average food. You can't get coffee before 7 am. There is no complementary anything. Counter people not welcoming. We do not recommend this location, though we have stayed at many Marriot's and had a great experience. read more

I have stayed at this Courtyard Marriott location more than a handful of times and I appreciate the convenience and location. However, each time that I have visited, the quality of my experience has eroded slightly. My first stay was in 2018 when the property was still fairly new. Then most of my visits (three) have been in 2022, all post pandemic, and there is a staunch difference. On one of my visits earlier this year, my room was cold (as well as the entire floor in the hallway) and even after switching rooms, the heat didn't work very well. I ended up with a hairdryer blowing towards the bed all night to help warm the room. Maybe I'm a weakling (coming from a warm weather climate) but that's not the point. Another visit, I did have a solid visit where I was upgraded to a balcony room with a nice view. As a Marriott Gold member, I appreciated that. However during this visit, it was the worst; not only for what I saw, but for what I also potentially missed. When I went to the bathroom to get cleaned up, I noticed hair that was not my own in the shower. Some may say,"meh, a couple of hairs in the shower, no big deal". It's a really BIG deal. If the cleaning staff isn't attentive enough to clean the room, especially the bathroom where one gets clean, then it makes you wonder what else may have been missed. As I look around the room, I notice things on the floor showing that it was not vacuumed. And from these two things, I began to wonder what other things may have been "missed" during the cleaning. The next morning during my two night stay, I tell Gina at the front desk about the situation and she assures me, "I'll tell the staff right away and we'll get it cleaned while you're out today." Based on current circumstances this facility does not clean the room while it is occupied by a guest, but the hope would be that between guests a THOROUGH cleaning is performed. I left the hotel at 8:30a and returned at 10p after long day I was ready for a nice, hot shower in my clean room. When I walked in, nothing had been done. The hair was still in the shower. Disgusting. read more

I had to make a last minute call to Marriott outside of twenty-four hours to cancel my reservations due to a family emergency. The hotel charged me for $203.14. This is ridiculous and I will NOT be making any reservations with Marriott in the future. read more

I love this hotel and all of the people who work here! I spend the majority of my life in hotels due to my business travel and I have stayed here a lot over the years. It's really nice to be recognized when I'm greeted by my name upon arrival, and my preferences are known and my room is all ready upon my arrival. The area is great if you like to walk as well. I highly recommend this hotel if staying in Flower Mound! read more

I've stayed here a couple of nights, so far, and have been impressed with the rooms, the views of the river walk and the close proximity to local restaurants and events. The rooms are decorated very nicely and are well maintained. Front desk service was spectacular. Very friendly and extremely helpful. The meeting facilities are nice as well. However, during both stays, I was unimpressed with the Bistro and its sub-par service. I wanted an omelette with cheese and bacon, but they wouldn't allow me to make changes to the $11 omelette on their menu. The second time I visited, I stood in line for almost 15 minutes to order breakfast. There was only one person running the Bistro. Another 15 minutes later and I received my scrambled eggs and bacon. Delivered by the one person manning the Bistro. I'm also hoping the parking lot situation is corrected soon. The spaces that are available are definitely not designed for parking a car AND removing any bags from the back seats. There's quite a bit of construction still going on in the parking lot area, so I'm assuming they must be working on that problem. I do plan on returning again. Let's hope that Bistro situation is corrected as well so I can amend my rating! UPDATE: Really enjoyed my last visit. Everyone was extremely nice and very attentive. read more

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Great new Courtyard by Marriott. The area is still under a lot of construction so there isn't much going on yet but once complete this will be a great place to stay if you want to avoid the city. The staff was friendly and attentive. The hotel was clean and still smelled like new. The beds are comfortable. My room had a balcony which was a nice feature to have since it was comfortable outside at night. Could sit outside and overlook the river walk. Next time I am working on this side of DFW I will be checking back in here! read more

Courtyard by Marriott Dallas Flower Mound - Bathroom - Hotels Near Me - Flower Mound, Texas

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We wanted to strongly recommend and thank Emily Lefebvere, front office manager for the Courtyard Dallas Flower Mound. She went above and beyond, taking care of our special needs on family vacation this year. We had booked a specialty room with "roll in" shower for our wheelchair bound mother with the official Courtyard Marriott registration people. When we arrived, the registration people had not even mentioned the specific need for the "roll in" in the registration notes! Unfortunately, the hotel didn't have a "roll in" available for the first two nights of our stay. Emily made special arrangements with Teri at the DFW Lakes Hilton to accommodate us for the first two nights at a comparable rate and took care of our final two nights at the Courtyard, comping one of the nights. What was almost a disaster for us, was turned into a perfect vacation thanks to Emily and Teri! read more

We stayed here a couple of nights with about 30 friends and relatives (not in the same room) and were impressed with just about everything. The lobby is massive enough that a dozen or so of us sat in a far corner and imbibed on adult beverages late Saturday night and into Sunday morning. We were incredibly loud, but because the rooms are so far away it bothered no one, and staff were totally cool with it. No surprises in the actual rooms. They're spacious and odor-free with fully functioning HVAC and a great bed. Easy River Walk access by foot. I would love to stay here again. read more

Brand new and perfect. Open area with great views from patio. Great rooms for meetings. Bar and food were excellent. Highly endorse. The new river walk is out the back door. Great. Staff was very friendly :) read more

This hotel experience was great! Helpful staff, modern upgrades and delicious food. They are developing a riverwalk with stores, bars and restaurants within walking distance that will make this hotel a must stay on anyone's list. Can't wait for my next visit!! read more

My wife and I stayed here as it is located very close to Presbyterian Hospital in Flower Mound. Our daughter was in the hospital delivering our grandchild. We used my Marriott rewards for three nights which paid for the hotel. On the second night, the toilet overflowed at 11 PM. I called the front desk to complain and said that this needed to be fixed. The following day we ended up leaving as we needed some place reliable to stay where we at least had basic plumbing. I called the manager and asked to be refunded my third night stay as we had left after the second night due to the plumbing. She brazenly stated that they had the part to fix the toilet and had we let the maintenance man come up during the night they would have fixed it. I thought perhaps she was joking as did she really think I would allow maintenance people in our hotel room at 11 o'clock at night (I explained to her we had to get up at 5 AM in the morning to get over to the hospital). She said she would not refund as I declined having it fixed during the middle of the night. She also said that they had the part on hand as it was a known problem with several other rooms. I was surprised that they would not have fixed this if they have extra parts knowing that some of their guest room toilets will flood. I will not stay here again and I am still waiting for a resolution. If you do stay here, you may want to inquire whether you have a room where the toilet already flooded and has been repaired. Otherwise..stay at your own risk. read more

Basically moved in here after some A/C and construction issues at our house. We checked in frazzled and had been without air and hot water for days. Check In Was a breeze, got to the room and it was 85 degrees (in August) w the heater on. Laugh/crying at this point- Ashley the manager (I think) stepped in, moved our room, calmed me down, and has been so super sweet and helpful during our stay. The entire staff has been personable and sweet and helpful. Yay for a hotel in flomo! I will have any visiting family/friends stay here. read more

Great hotel experience! We were staying here for a nearby wedding along with celebrating another special occasion. The lovely ladies at the front desk were very welcoming even though we had spent all day in the heat at a rental car place, the air conditioning and their positive attitudes really made our day better. They also got us upgraded to a suite, overlooking the river walk which is currently under construction but was still beautiful. We didn't get a chance to eat at the hotel as we had different dinners already planned for our trip, but the food smelled amazing each time we walked through the lobby, I almost wanted to cancel our reservations and eat here. They also have a small, and I mean small shop with basic toiletries and items you need while traveling, along with some snacks; but if you ask the front desk agents these ladies will let you know what they have complimentary to offer; it helped us save quite a bit. Overall, we look forward to returning once the riverwalk is complete. read more