Super nice hotel. Very clean and accommodating. I didn't use the pool or anything. I loved their pillows. Friendly staff. There wasn't a comforter or thicker blanket on the bed, I called the front desk and they brought me one very quickly. No problems or complaints. Very close to several restaurants and anything else you might need. read more

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The hotel staff is very friendly but I must say Jerrilynn who works in the kitchen is very nice and has great customer service. We always knew it was her that set up the buffet, you can tell when people care about others and like what they're doing! She was very attentive to everyone in the dining hall. And made it a point to make sure we had everything we needed and on our last day she said it was a pleasure making breakfast for you all! And wishes us a safe trip home! What a wonderful person she is! In My opinion Staybridge is blessed to have her!! See you all the next time! read more

This hotel sits atop of this huge shopping center. It has some of the nicest staff I've ever met. Easy to talk to, aim to please and very helpful. As for the hotel- the lobby and dining area was nicely done, but tiny. They have free breakfast every morning and the food was decent. They also have a room for watching a movie on the bigger screen TV. The coolest part is the pool which is in a separate building outside lobby. Indoor, heated and large enough for many to attend. It looks fairly new and clean. The yard had outdoor patio seating AND grills for cooking some BBQ. As for the gym, it was disappointing... can't win 'em all. The rooms I felt like were outdated. Maybe some new carpeting and cabinetry would spruce it up a bit. Also, did not feel like it was super clean. read more

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We reserved 5 rooms here in early April for our large family, coming into town to see my mother-in-law who is in failing health. Just in general, housekeeping, here is touch and go. We specifically talked to the manager at the lobby desk this morning to ask for our room to be cleaned, and when we got back at 9 PM, everything was dirty, no clean towels, no toilet tissue paper. We had to make two trips down to the lobby to talk to the personnel at the desk. They were at a total loss of words for our situation, only asking if they could give us some points to make up for things. The staff seems very inexperienced in my opinion. Housekeeping does not exist after 5 PM. They honestly did not know how to handle this situation at all. They looked at us with blank stares. The first night we got in, one of the rooms had not been cleaned. Dirty dishes in the sink, etc. etc. Bear in mind, we got in very late, at midnight, only to find that one of our family members had to call the desk and request another room. Another family member had a problem with the garbage disposal not working and the bathroom sink plugged up. They did fix that the same day. Also, hot water is scarce at certain times of the day. Several family members had to shower with tepid water. My husband and I had actually stayed here last year and the experience was OK. Based on that, we brought everyone here only to have numerous problems. Since there are other hotels in the surrounding area, we will be checking those out for the next time we make a trip to Lansing. I cannot recommend staying here at all. read more

We had reserved our room months ago, in planning for our daughter's tournament. On Wednesday, we had an ice storm that knocked out our power, and on Thursday morning we reached out to the hotel and they were able to get us in a day early and let us check in the early afternoon. We were given a room with plenty of space that allowed me to have my meetings and work, while allowing my family to use the space as well. Props to the staff. All were very empathetic and made sure our stay was comfortable and trouble-free. I'm sure they were inundated with calls and walk-ins for other persons without power, and they handled themselves with grace. All-in-all, the reasons we will make this our place to stay on future visits! The room was well appointed with a kitchen, including dishes, stove top, refrigerator, coffee maker, dishwasher. a large table to enjoy meals and meet, a work space in the bedroom. The pool area was clean as one would hope, with plenty of towels on-hand. The dining area was well maintained with coffee at the ready throughout the day. The offering included scrambled eggs, sausage, yogurt, granola, blueberries, oatmeal, muffins, juices, etc. Something for everyone, it seemed. read more

Horrible experience at this hotel. We were charged for days we did not reserve and are still fighting to be refunded. Management is is rude and difficult to deal with. We made our reservation 3 months in advance. When we arrived to check in we were told they overbooked and we didn't have a room. Since they overbooked, they decided they would not only change our reservation days without our consent, but also charge us for a day we did not need nor did not have in our original reservation. This whole experience has been a nightmare. Do not stay here. Do not stay at The Staybridge Suites in Okemos Michigan.. read more

Awesome hotel! Dinner and breakfast had great options. Room was clean and well equipped. Pool was nice and they even had a grill which we utilized. Hotel staff was amazing! I left something out in the hallways and couldn't find it. I told the staff and everyone was looking for the bags and one man (Alfredo!!) found them in the dumpster! Thank you for a fantastic stay! read more

The suite is nice. Most reviews are outdated as my room was newly renovated. However you can still see that the building is old with the old door locks, different from new hotels where you just tap you have to insert. There is also only like 2 people working at the front desk. And there are fruit flies all over the beverage machine and the cranberry juice machine. Everything else is amazing. Thank you staybridge! read more

My cell phone charger wasnt returned in a timely manner...took two weeks to get to me..and I paid for the postage and envelope. My charger was found in the room moments after I alerted them about it, while I was on an airport bus. But it's disappointing it took at least 3 phone calls to discover it wasn't mailed the next day but more than a week away from my departure. Minus one star. read more

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Human waste/bodily fluids (feces, vomit, and/or blood) on the mattress and sheets. Management lied and said it was "coffee or juice stains" and reported that they cleaned it for the next guest. In other words, don't stay here unless you want to sleep on a contaminated, disgusting bed and deal with management that will lie and cover up mistakes at all costs. read more

Staybridge Suites Lansing-Okemos - Venues & Event Spaces Near Me - Okemos, Michigan

I worked at the staybridge suites in okemos. New management hides in office when guests want to speak to her. Out of supplies and amenities and pantry items all the time. Breakfast is microwaved eggs that they reuse the next day. Oatmeal is like runny soup. Hard boiled eggs are pre packaged and used over and over again. Nothing is labeled with dates in kitchen fridge nor freezer. They have a consistent problem with bed bugs and cockroaches. I personalky have found bedbugs and showed the pest company yet they say there arent any but we always find more. Frequently running out of laundry soap and just wash linen in fabric softner. Furniture is old and falling apart dishes are chipped and mis matched. Guest laundry most machines dont work. The machines that work get moldy in the door. Guests always getting overcharged. Furnace filters are cheap and rooms are very dusty. All the bathtubs are rusted with black mold abd mildew. Toilets stained and scratched up. The never wash the duvet covers on the beds nor the comforter unless noticeably stained. Floors hardly ever vacuumed. Public bathrooms and pool bathroom rarely cleaned and always out of toilet paper and paper towel. Pool floor has never been scrubbed and is filthy. Pool room infested with bugs. Many rooms have no icemaker in fridges and no public icemaker but crushed ice in the breakfast coke machine. In house guests dont get theor rooms cleaned like they should. Shower curtain liners are too long and are a slip hazard. Everything is out dated and has not been updated in 10yrs or more. Smoke deyectors go off everytime someone takes a hot shower. Pet friendly so people with allergies shouldnt go there. There are no designated pet free rooms. Curtains filthy and never washed. Sleeper sofas are twin beds. Employees are treated horribly and entire staff miserable since new management started. I would never recommend staying at staybridge of okemos nor being employed there. Employees get no benefits and almost impossible to get a raise and no breaks. read more

Wow!! I've never really stayed in an extended stay suite but I stayed here in January for a recruiting trip for my company and felt like I hit the jackpot. We stayed in a two bedroom suite on the second floor and the room was very nice. The ensuites have a kitchen area with dishes and silverware. The beds were as comfy as hotel beds should be. The only overall trouble with the room was that it was extremely cold and we couldn't seem to get the thermostat to change or heat the place up. The included breakfast buffet in the morning was honestly one of the best hotel breakfasts I've ever had. They have everything from biscuits and gravy to cereals and fruits, and even though we got there about 20 minutes before they shut it down it all tasted very fresh and hot. Before we headed out to our event we took a dip in the hot tub which was a really relaxing start to the day. The pool area was really clean and was fully stocked up on towels. If I ever decide to take a trip towards East Lansing again for some unknown reason, this is the place I'll come back to stay. read more

The hotel itself is nice, rooms are clean and spacious but I would not recommend to book a block of rooms for a wedding or event. Our guests and family had nothing but trouble with booking their rooms (reservations getting dropped, wrong rooms, everyone on different floors, the link on the website never worked) and most of the front desk staff were not able to correct errors, we were referred to management which delayed our help. Also had many over charges that took 5 days to correct on our bills. We had 20 rooms and felt that management and staff should have been more efficient and accommodating, it added frustration and time when we were celebrating a beautiful wedding weekend. read more

I travel all the damn time for work and I am so freakin' happy when my work sets me up in a Staybridge. I love all the Staybridges I have been to. They are always consistent, very clean as well. There is always free laundry, a pool and hot tub, FREE Delux Breakfast (it's da bomb), free wifi and large rooms with a mini kitchen. I feel like I am at home when I am here and that is a feeling I miss being on the road as much as I am. There is no place like home. read more

The good news is, the room was clean. Everything else was a disaster. My friend and I booked a room online. When we arrived at the hotel, we learned the room we booked was not available. The person at the front desk was extremely rude and never even apologized for the error. She snottily told us all the rooms were booked solid for a few days except for some with a king bed, which is NOT what we paid for so it didn't solve anything. After a few more minutes of being made to feel like we were inconveniencing her, we took our room key and heading up to our room. After a night on an EXTREMELY UNCOMFORTABLE pull out couch, I headed downstairs for breakfast. I was filling my cup with waffle batter when I was edged out of the way by one of the employees so he could shake the tank. As he was shaking it, I headed over to get some hot tea and something else to eat. As I was picking out my tea, the same employee almost hit e in the head with a coffee jug he was changing out. At this point, I threw some food on a plate and decided to sit down. Unfortunately, all of the tables were dirty. Most had dished on them and all had a lot of crumbs. I cleared off one side of a table and sat down. A few minutes later, a family came down and pushed two of the dirty tables together. The dad asked an employee to please clean off the table. They cleaned just that table, despite the fact all the unoccupied ones needed it. My friend and I both tried to speak to the manager or assistant manager more than once to no avail. There was one kind front desk woman who listened to what happened when we checked in and promised to pass it along. I would NOT recommend this place. I have NO IDEA how somebody on business could put up with this place for an extended period. The rudeness on top of not getting the room we paid for was just too much. read more

We stayed here Sunday, May 28 and checked out Monday, May 29. I took my daughters for a "staycation" to a nearby hotel (this one) with a pool. My daughters are 6, 3, and 1. Pros: Rooms are very nice. There is a separate dining, living, and sleeping area. Full kitchen. Cons: The pool was SO COLD. We only got the hotel to swim and it took me forever to adjust to the cold temperature. Also, continental breakfast was...not great. But it was food I guess. I would visit again if the pool was warmer lol. read more

This is one of the best hotels I've ever visited, I met one of the night audits and she was so friendly and sweet and the best to talk to her name was Bonnie, she is so cool, amazing and a great lady. When I met her it was like reconnecting with an old friend, we immediately clicked and had some great conversations and she was super helpful to me and all of my friends. She made my night just by talking to me and helping me and my friends. read more

This is my second time staying here while on a work trip to MSU, and I am always impressed with how nice and friendly the staff are here. The rooms are excellent and the free breakfast is fantastic as well. I would absolutely recommend Staybridge! Not to mention, there are some good dining and coffee options within waking distance as well as the highway being right down the street. Super convenient location. read more

Really clean rooms and polite staff. Stayed here a whole week and not one problem or inconvenience. Price is not terrible either.

Excellent value. Traveling for combo business and personal. Everything was 'just right' with my stay - room and entire facility was clean and good repair, breakfast was great variety and tasty, afternoon 'happy hour' was also more than expected and tasty, every employee I interacted with was pleasant and helpful. Will definitely stay here again whenever I'm in the Lansing area. read more

Stayed in the area for a few days while on business and so like every other guest I'm looking for a nice, quite and clean place to stay! Not only did get all of that but I received more! All of the staff that I encountered were all so nice and courteous, every part of the grounds both inside and out are clean. I used the business center a few times and it's nice because it comes with all the tools you need and everything actually works! The breakfast that's included with your stay is good and comes with a variety of options so don't miss that. I will be staying here again! read more

I love it here... i have stayed at several extended stays... and this by far is the best one i have stayed in. there's not much in Lansing to brag about but this is something i can say is worth staying in when you come to visit. read more

My family stayed for one night last weekend, to visit our Spartan for a few days. The hotel is very updated and beautiful. The room had a full kitchen including a stove top, and a fridge. They included microwave popcorn for us (yay)! The bed and bathroom in this suite was separate from the living room / kitchen area. It was nice to have a TV in each room. The breakfast was extremely tasty: mini omelettes, sausages, oatmeal, yogurt, make your own waffles with strawberry topping, fresh cantaloupe and my kids were happy that they had Fanta orange pop for breakfast. The lobby and breakfast room had adequate comfortable seating. They even had a "just like home" room in the lobby. This room resembled a family room with couches and a TV. The staff was very friendly, the room was very clean. The only downside is that the hot tub was great, but the pool was ice cold and the water looked slightly murky. We would stay again, but we would call the manager the day before to remind him to flip the switch on for the pool heating system just for us! read more

I was traveling in the area from about 6hrs away and was excited to have a hotel room with a living room area and kitchen area. On arrival we learned that this hotel does not have 2 bed rooms and that is what we booked it on hotels.com. they had no resolution for us besides, "theres a pull out couch" Oh really, how great I'm glad I paid for 2 beds and now either me or my friend gets to pick for the couch How fun!!!! not. Then i get to the room and the tv, couch, and bed are all in one room....so how is that a separate living room....I don't think it is. I am super disappointed and feel like I was lied to about what I was paying for. If i had known the truth about the hotel I wouldn't have chosen to stay here, so just wanted to warn others so they don't make the same mistake we did. read more

Nice hotel , stayed with my kids , pool was nice ,hotel was clean , and the free breakfast was great. Stayed 2 weekends in a row . Also their are plenty of restaurants to eat at in walking distance . The mall is not far ,either is Meijer . read more