I am writing to express my concern regarding the billing practices associated with my recent stay…read more I prepaid for my reservation in full; however, I later discovered that the hotel was trying to charge an additional three times without authorization. This situation is both concerning and unacceptable, as prepaid reservations should not result in repeated or unexplained charges. Furthermore, the process of attempting to resolve this matter has been frustrating and lacking in clear communication. I was told it was a glitch each time. Luckily the charge didn't go through due to me putting a hold through my bank. Im assuming if the charge would have gone through, it would take 7-10 days to get my Money back. Which is unacceptable. I strongly encourage the hotel's management to review and improve its billing procedures to prevent similar issues in the future. I also advise future guests to carefully monitor their credit card statements when staying at this property. Also on a different note: I had a very uncomfortable stay at the same time due to constant itching from the moment I arrived. It made it difficult to sleep and raised concerns about the cleanliness of the room, especially the bedding. I hope management addresses this issue to prevent it from happening to future guests. I had to go to Walmart to purchase Benadryl to relieve my discomfort.

We stayed here because it was central to both of my daughters games…read more My sister booked a 2 queen bed suite, but at check-in was told there was only a king and sofa bed available. Luckily, that was able to get corrected. The room was clean - carpet and furniture needs a little upgrade though. Friendly staff, no issues with parking, free breakfast in the mornings.

Booked the room after spoke to someone on the phone at the hotel. Took an Uber from airport to the…read morehotel only to be told their system is broken and they had 4 dirty rooms that's not available. Horrible customer service and a crappy way to end a day of travel delays. Thanks for nothing.

Location was good, but it is right near Guadalupe, so for those who might be more concerned about…read morethat, you will want to take note. The hotel is next to The Mill, which is a decent mall and made it convenient to find food and go shopping for essentials like if you needed a shirt or some sundries, there's a DD's Discount store at the Mill and a nice Rainforest Restaurant for a fun experience w/kids. Hotel staff are ok, but not particularly friendly. I asked for a later check out and they extended it 30 minutes even though it was technically their fault that I even needed that b/c our room card was deactivated and didn't work for 3 times so we went up and down the elevators several times and that wasted our time and cost us time for packing. There's a pool, but it's outdoors and right in the parking lot and didn't feel/look very safe, it is fenced off, but still very exposed. The room we got was spacious and pretty nice, I think they did give me a bigger one on a higher floor per my request and b/c I have platinum status, it was very clean, so I appreciated that, I could tell the cleaning staff worked hard. The breakfast was standard HIE fare, but pretty good spread, I saw more variety than other HIE's but their hours are limited, we stayed on a Sunday night into Monday and the breakfast hours were earlier on a weekday, but I think that's true for all HIEs. Breakfast staff was kind. Finally, the hotel alarm went off continuously for about 5 minutes after we checked out but were hanging out in the lobby area to eat our lunch and there was no apologies or explanation for what happened. Staff seemed nonchalant and did not asked if customers were ok, etc. There was another family about to check in (grandparents w/a mom and her kids) and the kids were very startled and the HIE staff here didn't even check on them, I thought that was not good customer service.

It's a great location, easy access to freeway and nearby places to eat and shop…read more I was here for business. I will stay here again and every employee was pleasant and seemed genuinely happy to be at work . Racheal was the front desk host I had the most interaction with and was always nice and smiling. I highly recommend this location it has everything you need and location

Hotel was very clean, nice hotel. Didn't want to give it one star because I think it was okay for…read moresome things. We didn't get much sleep because In N Out was right outside our window and the freeway was right next to it. The noise level was LOUD until about 2am. We couldn't sleep because it sounded like they were driving and talking and yelling outside our window. We didn't want to change rooms because we didn't want the hassle, but I'm sure on another side of the hotel it's much quieter.

Beautiful property!!! I really like that there are two pools. However the online info is deceiving…read more. The wording seems to refer to the one pool as Adult. Which I love. The reason we booked it. It's the one with the bar. Well... wrong. It is not adult only. FYI. The restaurant is very nice.... and the breakfast buffet is outstanding. I do like they have a nice selection of snacks/drinks in the lobby for purchase and a Starbucks. It is perfectly located on Scottsdale road. You are near everything!

Location is about 30 minutes from Phoenix airport…read more Older establishment but very clean with maintenance early morning clean up for the day Plenty large with 2 pools, waterfalls going with beautiful catcus everywhere. It does give a resort feel without $$$ Pool water warm at 7:30 am and of course the sun is just warming up. In the 105's the bext days. Starbucks separate cash Mexican restaurant and pool side bar- to be tried Definitely a family feel and solo and couples. Maybe not a party girls weekend Rooms are 2206 is beautiful with high wood ceilings and balcony with 2 chairs directly in front of water fountain. Bedding is nice and comfortable bed. Some rooms can have parking lot view which I would not be happy about Because have the Stay and Play which is $100 food credit per day. First night or e pizza and salad $56 and $10 tip. Bit pricey and was decent. Not sure if the balance rolls over, she explained but still confusing so I will see Shuttle to town (2 miles radius) as I will try out tonight Pool service was one of my required amenities. I will see how good the $15 cocktails and carnitas tacos are.

My husband and I stayed one overnight at the Drury in Phx-Tempe. Wow. They are clean. They are…read morefriendly. All the staff are extremely friendly and happy. They offer a huge free breakfast. They offer happy hour. Bed is comfortable and clean. We are fans and will be finding these hotels as we travel. Way to go DRURY!

My mom, daughter, and I spent the night here to have a cozy Mother's Day together and it was SO…read moreclean, SO comfortable, and SO well-kept. The breakfast was legit good. And the place was affordable! All of those things, in THIS ECONOMY?! Please. Thank you.

Dates of stay: June 5 - June 7, 2026 Room: 2207…read more This property could easily be branded a Conrad given the amenities, but I was more than fine with it being a Hilton as that likely kept the cost down a bit! Part of why I picked this property was the availability of two bedroom/two bathroom units; my mom and I were in town for a wedding and this seemed like the perfect combination of amenities and price and overall the stay was great. Check in was a tad rough, with Richie a bit underwhelming, "Here's a sheet of information, a lot of it is incorrect..." but towards the end of the check in process Pamela arrived and things improved dramatically with her presence. Efren, the houseman jumped in when I was confirming the way to the villas (they are separate from the hotel about a five minute walk away) and offered to have us follow him to our room which I accepted. I gave him one of our keys and we followed him to the room in our car. He struggled a bit with the gate but I didn't think anything of it until 11 pm that night when we returned from the wedding and our keys didn't work. I had to turn around and drive back to the front desk. New keys were made but those didn't work, either. Thankfully the clerk also provided me with the gate code which I used for the remainder of our stay. Disappointed that this wasn't resolved when they didn't work the first time. The room was gorgeous. Incredibly spacious and included all of the amenities of a full kitchen along with a comfortable living room and bedrooms large enough to really unpack and spread out in. Though there were some misses: - The secondary bedroom (with two queen beds) has just one sink, while the primary (king) bedroom has two. Given that you're more likely to have multiple people in the secondary bedroom, there should really be two sinks in both. - The secondary bathroom also had a comically-small tub. And the toilet really struggled to flush (though once alerted, staff handled quickly). - I found bugs in my room each day of the visit. And only in the secondary bedroom. See pictures of some of the creatures I vanquished. - Housekeeping would throw dirty linens in the courtyard and come collect them (much) later. Seems like there has to be a better way than throwing white towels on the ground outside. The villas have their own pool, though it doesn't take much for it to feel crowded, so consider getting there early. Like from 7 am to 9 am when the continental breakfast is served. It's quite small and things run out early so go right away before all the good stuff is gone.

I stayed here for a several-day event. The location is good if you don't have a car. There is a…read moreWalgreens, Trader Joe's, Starbucks, as well as many restaurants within walking distance. There is a shuttle service within a few miles if it is available. Additionally, there is a Starbucks on site, a restaurant for breakfast as well as a buffet for an extra fee, a steakhouse, and an outdoor bar/restaurant area. The pool was comfortable and there was a little fire pit area. Cabanas were available for rent and included a slot from 10AM-6PM, fruit or chips and salsa, and lemonade or iced tea. The shared spaces were clean and aesthetically pleasing. A large tent was set up for the majority of the catered meals for the event and was surprisingly comfortable. About half of the front desk staff I talked with were kind and respectful, others were very cold. Many of the catering staff did not speak English, which was only really an issue when I asked about the food ingredients a few times because I have an allergy. Ideally, someone should be able to communicate the ingredients of the food. The banquet and event spaces were spacious and temperature controlled. The hotel rooms were comfortable and clean. We had a room that opened to a little patio, which was nice. The one thing about the room that was not ideal is that the thermostat definitely didn't get down to the temperature it was set at and it gets hot in Arizona. If I attend the same event, I will very likely stay here again. Overall, the experience was good but there were a few things that need to be addressed.

Delayed flight so airline had us pick among 3 hotels in the area and thankfully, I picked this…read moreplace. It's super clean. The lobby, bar, and dining area are nicely decorated and furnished. Staff is helpful and warm and offered to hold our luggage after we checked out of our room while we do some area exploring. This place offers complimentary breakfast (which I didn't get to try because we went elsewhere). The lobby has ample seating available and it helped us relax and kill time between checkout and flight. No pics of the room because we were exhausted from our long wait at the airport.

I'm giving this hotel 5 stars because it delivers tremendous value for the price. Having traveled…read morefull-time for 12 years and stayed in countless hotels, I've decided to start reviewing the properties I visit, and this one exceeded expectations for its price point. The room was clean and well maintained. The towels were neatly folded and not worn down, the shower was free of hair and stains, and the bed sheets were fitted tightly, bright white, and spotless. Even the pillows were just the right firmness for a comfortable night's sleep. The lobby was welcoming, and the front desk staff were friendly and professional, making check-in a pleasant experience. This may not be a luxury hotel, but it gets the fundamentals right, cleanliness, comfort, and hospitality. For what you pay, it's an excellent value and an easy recommendation.

"Five-star service from the front desk! A huge shoutout to Cedric on evenings, as well as the two…read moreladies on the day and evening shifts. They made us feel so welcome and well taken care of." and to the manager Marissa who was able to find a solution to our booking error

Check-in service was good. But found out that cleaning wasn't included for a six day stay only…read morelite- service. The one servicing of room only took out some trash and replaced towels; bed was not made - disappointed. The bed had lots of particulates upon fluffing the sheets. The bedding maybe not fully changed after last guest? Room was otherwise nice in appearance. Didn't notice what I just mentioned until a few days in my stay. AC is cold! But, I could get the room temperature at a comfortable temperature - either cold or too warm - dried out my nasal passages. Kitchen was well equipped. The full size coffee maker was put to use but had to buy paper filters first. Didn't cook anything during my stay. Breakfast was ok if you're a fan of pork (I am not). So may breakfast was waffle or bagel with cream cheese or butter and jelly. Waffle maker - makes great fluffy Belgian waffles. Check- out was fast and courteous. All charges were explained. Parking cost 7 dollars a night although internet search claimed it was free. AI isn't always right! Nice outdoor seating area with fireplace. Nice pool and hot tub.