We started bringing our vehicles to Coutu Auto a dozen years ago (with a break in the middle when we moved out the the country) and are so very thankful we discovered this business all those years ago. In the beginning (12+years ago) Rochelle and her unbelievably friendly, exceedingly large, dog manned the office, while brother Mickey took care of the cars. Together they make a great team of unparalleled customer service and quality car care. Located on the south bound side of Rt 2 in East Greenwich, they are close to the stop light at Middle Road. The parking area is on both sides of the shop as well as in front. There are often cars out there, proving this mechanic is busy. Park anywhere there's a spot when dropping off for service. If you chose to leave the car the night before service, there is a 'drop box' with large envelopes where you leave your name, phone, car info and work to be done. Drop the keys in the envelope, and drop the envelope into the drop box. Just be sure to call ahead to book an appointment because they are very busy and may not be able to get to it right away. (This is an educated guess on my part. Just makes sense based on how many cars are always in their lot and I've personally never just dropped off the car without an appointment. That's not to imply they can't get you in, in an emergency situation. Just call them first and let them know.) Mickey is always taking classes, staying up to date on the newest car technology. They explain every expense and either why you need it or why they recommend it. They also keep the automotive diagnostic computer software up to date for these newer cars that have so many computerized parts. Over the years this business has grown, more mechanics have joined the staff and we drop the car off at night and pick it up the next day. The car is always clean when we pick it up (a dealership once left greasy fingerprints on the interior roof liner - how?) and during this time of pandemic, we pay over the phone and they leave the keys inside. No contact drop off, no contact pick up. The entire transaction is over the phone, if you so desire. I wish I could tell you 'don't go here' because I love this place and want to keep it all to myself. Luckily we do not need so much car repair we are always there, so I share with you this trust worthy auto mechanic who truly makes you understand his goal is to keep your car running in as near perfect condition as possible without over charging you for anything, parts or service, or trying to get you to purchase services your car does not need. Even when we had a car in need of lots of repair work, he was able to give us a breakdown of what is an immediate *must* and what could be done over time (to help us keep our monthly budget in check), while assuring safety on the road. Seriously, these guys rock. We have had a variety of vehicles over the years, both new and old, and have lived in many different states (and a couple other countries) and we have found Coutu's to be top notch in car care, pricing and customer service. Truly, I cannot recommend this shop enough read more

I came across Couto on the DMV website. I needed to get my can inspected and I had tinted windows. Richelle was courteous, responsive and amazing from the jump. She handled everything timely, kept me updated via text and had me contact Ford because some of the issues they found should be under warranty. Spoiler alert - they were! Now off to deal with Flood Ford which is about as enjoyable as a root canal with no pain meds. Thank you, Couto! 10/10! read more

I can't suggest Coutu Auto Service enough. I live and work close by, so in addition to the great prices and prompt service, I also enjoy some serious over and above perks. I had significant work done to my truck - engine and suspension which cost well over a thousand dollars. They called when it was complete but suggested waiting a day to inspect it, as it was the very end of the month and printing the sticker on 8/1 would extend the inspection period beyond the term that would print on 7/31. I agreed to the plan and when it was ready for pick up, they suggested that it could be delivered! I returned home tonight to find my truck waiting for me in the driveway and runs good as new. What's better than that?! Thanks, Richele!!!!!! read more

Started coming here last year. Fantastic service. Friendly, thorough and very reasonable prices. Will keep coming here! read more

Highly Recommend! Friendly, professional, competent service! I drove from Florida, stopping in RI on my way to Canada. They repaired/replaced the fuel pump, and now I'm safely on my way north read more

I took my car in to get inspected and have the oil/filter changed. Rochelle contacted me to let me know my registration had expired and it needed to be registered before an inspection could be done. Rochelle was so kind as to take my information and she proceeded to register it for me so I didn't have to go through the trouble myself and I was able to get the work done. It was my first experience with Coutu Auto Body and I was more than satisfied. I will ALWAYS bring my car there from now on! Thank You Patricia C. read more

Competent, straight-forward, and honest, Coutu Auto treated me fairly. They were informative as to what my options were to address a severe problem with one of my business vehicles. I would endorse them to anyone who needs car or truck repair. Chris the Furniture Man Ocean State Furniture read more

Always professional and friendly. Been going there for years. A+ BBB rating. Refreshing to see honest auto repair shop.

I've heard good things about Coutu so I decided to try them for a window issue I was having. They diagnosed the issue, provided me costs upfront and let me decide how to proceed. They were so friendly and even checked my breaks without hesitation when I asked because I had to keep it overnight. Again they diagnosed and explained to me my options and provided me with costs. Seems they won't touch anything unless you confirm which is very reassuring. You won't be blindsided by a bill wondering where it came from. At the end they offered to pick me up and take me to my car which was totally unexpected and thoughtful. I was too far to justify them coming to get me so they asked how I would like to get my car as it would be after they closed. They also reviewed the model of my car and made recommendations on what I should have replaced next, again with costs up front should I choose to go back to them. I felt totally in control of this experience and am seriously impressed with the level of service I received. I will be a repeat customer, for sure. read more

They do a great job with very competent and honest work and rates! We have serviced three cars there for a few years and never looked back!

I've had several repairs done by Coutu Auto Service. Their service / work, prices, cooperation, and courtesy are exceptional. I highly recommend Coutu's. read more

Excellent customer-service! Went in for an oil change and they fixed my loose door without even asking. That thing has been squawking for years! 5 star service with a smile! read more

My chevy trailblazer needed a valve job they we're upfront about it and have also fixed a issue with the water pump so definitely bring your car to these guys. read more