Highly recommend! Friendly and professional atmosphere staffed by experienced , knowledgeable, and…read morecompetent stylists. (Brianna is excellent and very talented). Covid protocols are in place and strictly followed. I leave feeling very pleased after every visit whether it's a cut or highlights.

Harlie is great! She fixed a bad cut and, aside from pushing products - which is standard - is a…read moregreat stylist. She is personable. Knew what I needed and did it. Glad I found her. Make an appt with her you won't be disappointed.

This is a great salon tucked away in the West End of Henrico. The stylists are friendly and…read moreefficient offering numerous services. The salon is nicely decorated and spacious. There's plenty of parking and is nearby to shops and restaurants.

I had an emergency (unexpected death) in my family and had been unable to schedule an…read moreappointment-my hair was in horrible shape and it just made everything that much worse. I called Glaze in desperation, only to discover that my stylist no longer worked there, and I fell apart again.. It wasn't that I couldn't attend my mom's funeral with my hair looking awful-it was just one of those little things that helped an awful situation seem a little less painful. I completely understood and was ready to accept the fact that it wasn't going to work out when Tony said (without any hesitation at all!) that he would find a way to help me! I honestly couldn't believe it when he said he'd call me back to let me know what he could arrange..Less than thirty minutes later, I received a phone call back from Tony advising me that (amazing) Kimberly would come In EARLY to fix my hair! I was so surprised and thankful that I was almost rendered speechless. This salon owner (and his staff) care so much about their clients that it's completely heartwarming and so rare these days. Kimberly did a beautiful job and additionally, she was so kind and caring throughout the appointment. Even though we just met, I felt like she really understood how devastated I was and was so thoughtful and sympathetic. I have always loved Glaze (and recommended them to all my friends), but today's experience was Second to None.. It's situations like these that stand out in the awful times we all endure, and make things easier to bear. Thank you Tony, Kimberly and Glaze staff. I'll always remember your kindness.. Jeri

Rachel is an amazing stylist and I would highly recommend her work to anyone! She is kind, funny,…read moreand is very talented when it comes both hair cuts and color. I have naturally curly hair and it's always been a challenge to find stylists who can give a perfect haircut, but she has always consistent and listens to my input.

Went to Rachel today for the first time at her new studio at the Phenix in West Broad Village…read more Really pretty salon and Rachel couldn't have been nicer! She really listened to my concerns about not cutting my hair too short and did a super job trimming it into a great style. She also did a great job flat ironing it and I walked out without any frizz on a hot and humid day. Can't wait for her to cut it again and add some color next time!

The girls here always do an amazing job, no matter what service your looking for!! My #1 choice for…read moresure!

Please be advised this place is the WORST! My daughter went in for full highlights from Kristina…read moreUnderwood and had a horrible experience. Despite clearly asking for full highlights, Kristina didn't disclose her pricing (which ended up costing $500), and she left our daughter with orange hair that totally lacked any dimension or tone. She showed pictures of what she wanted and left totally upset. Kristina also said they were closing and refused to blow dry her hair. I brought our daughter back to the store a few days later to ask if she could make corrections. At first she claimed she didn't remember serving her and then oddly seemed to remember (and lie) about several details. She refused to provide even a partial refund and said to make any correction would cost more. Kristina is clearly trash. She took advantage of a child, and then refused to make it right. Tony was there and wouldn't even look me in the face during the dispute in his store. I would avoid this place like the plague! Zero customer service and they take absolute advantage of people.

Just tell me how to fix my hair please. I do not appreciate the damage that has been done. Tell me…read morehow to remove this black dye from my hair. All I wanted was a balayage.

They left foil lines in my hair the first time. The second time when I went to blend the foil…read morelines, they went full semi-permanent black hair dye on my bleached hair. They could have told me how dark they would have to go, and I would have sucked up the lines and left.

After seeing good highlighting results on my daughter, I booked a haircut with Nat this past…read moreWednesday and highlights 3 days later on Saturday. Nat had already spent 30 minutes plus on my hair this past week so when I walked in to Mango Salon at Greengate today, and I told Nat that I was looking for soft highlights as previous stylists has painted my highlights on my hair. I requested a full head of highlights as well. Much to my surprise, Nat informed me that she could not do my hair because she is a junior stylist and not very experienced. She did not think I would be happy with the result. I was shocked. On a Saturday afternoon before an important event, I was left with no stylist. They could not recommend a more experienced stylist who was available today. I explained that I have had average highlights in the past as well as above average highlights and I was shocked. I am even more shocked that a senior staff member did not try to make things better or try to book something at a later date. Nothing. Crickets. Now I understand why the majority of stylists get experience at Mango and then go out on their own. This was a terrible experience. Not only have they lost a local client, but they have lost another family member as well. I am speechless. I do not recommend Mango at Green Gate.

What didn't she understand. Cut all the color off, when she cut all my hair off . Charged $300.00…read more This place is sub par. The staff all look like Wednesday from the monsters with their black uniforms and black colored hair.

If i could leave 0 stars I would....I had an extremely disappointing and frustrating experience at…read moreSalon Del Sol and would strongly caution others before booking a hair extension service here. Shortly after my appointment, I noticed multiple serious issues with the installation. There were beads left loose in my hair that were not attached to anything, along with long pieces of string that were never properly secured or trimmed--I had to cut some of these out myself. On top of that, the middle row, which included three wefts, has been completely ruined. Because of this, I will now be forced to purchase entirely new hair if I ever decide to get extensions again. Even more concerning is the damage to my natural hair. I am currently three months postpartum and understand that some hair shedding is normal, but I am experiencing chunks of hair coming out, which I strongly believe is a direct result of improper installation--not postpartum changes. Blaming this entirely on postpartum hair loss is dismissive and ignores the clear errors in the work that was done. When I raised these concerns, they were brushed off. The owner even reached out to me, but offered no real resolution or compensation. After I responded, I never heard back again. The lack of accountability and follow-through is just as unacceptable as the poor quality of the service itself. I had this service done to feel more confident, and instead I am left dealing with damaged hair, ruined extensions, and a significant financial loss from purchasing the hair while i knew going into this it was a training appointment a master stylist should have checked over the work done making sure there was nothing to cause damage. This experience fell far below professional standards, both in workmanship and customer service. I would not recommend this salon to anyone seeking hair extensions.

I had an appointment today and Bailee really took care of me. She took extra care to not get dye on…read moremy skin around my face, which I really appreciated. I have definitely found my regular spot. She made me feel very at ease.

The front-desk experience is the only reason for this rating…read more Each time I come in, the woman up front asks for my phone number. I politely decline because I value my privacy, and instead of simply respecting that, she becomes direct, rude, and visibly irritated. That is not acceptable customer service. If a customer says no to providing personal information, that should be respected immediately without pressure, attitude, or comments about how it makes an employee's job harder. The rest of the staff have been excellent, which makes this stand out even more. But the person at the front desk needs to learn how to respect a customer's boundaries.

Horrible experience and won't go back. The person who cut…read moremy hair was rude and just overall bad.

I used to buy most of my cosmetics at Ulta, got my eyebrows done and I got my hair cut there, but…read moregetting an eyebrow appointment is impossible and I had a disastrous hair color experience and have since moved on. Now I only go when I need something I can't find elsewhere. Ulta has a nice selection haircare and cosmetics products. They have a variety of product lines so you can shop price or luxury. This location does a nice job of helping you when you need help and they are good at checking people out pretty quickly.

Very disappointed with the customer service at the Ulta Short Pump location. I bought a product…read morethat didn't work for me, and although it was unopened, they refused to return it because it was just 6 days over their 60-day policy. I understand policies, but there was no effort to help or offer a solution. I expected much better customer service.

NOT THE PLACE FOR CURLY HAIR!!…read more Unfortunately I feel heavy writing this review but it's the truth. If you have curly hair , THIS IS NOT THE PLACE. I went to Alana Kai Salon on Thursday to get a blow dry (wash + blow dry). My natural hair is curly however, I have done the Brazilian back in January which mean the only curly part I have is the roots. It's not a lot or thick. In other salons my hair was done within 30 minutes because majority of the hair is already straight. Since I had a wedding on Friday in another state and my flight was the first thing in the morning. I requested a simple blow dry. The process took 2 hours. The blow dryer in my opinion did not have enough heat to make my hair straight (roots). In my opinion the stylist was focusing on the bottom part (which was already straight). She also said my hair was thick (which it is not)I had to tell the stylist multiple time to focus on blow drying the roots because I was able to see the fizziness. Her response is that she's worried about being too close to the scalp and won't have much volume. As anyone with curly hair knows this is expected when straightening hair. I was fed up because at the end a simple task was done without me being at ease. It was frustrating constantly telling the stylist to focus on certain part. If I did it to myself I would have been at ease and saved money. The stylist was nice but I was done, and couldn't have the heart to tell her anything. I had to leave and fix it on my own.

mallory always does a fantastic job with my color and cuts, she knows exactly what works best for…read moreme. the staff is always friendly, love the atmosphere