A truly professional company with an excellent staff & technician…read more Prompt and on time. Great work installing the tension springs, Paul! Saved me from the exposure to personal injury. I'm in healthcare and seen too many of these garage door tension springs injuries. I highly recommend hiring them!

Unprofessional experience. Tech said it was his first time…read moreinstalling this type of motor- left me with zero confidence. Changed rates the day of -saying the motor price increased. Refused to deduct the initial $85 show up fee as they said they would. Was $200 less elsewhere AND a better motor and experience. To no fault of theirs when they came out in December my garage door was momentarily working so they greased it up and stated they still need to charge me $85 for the appointment. They stated they would reimburse that if I purchased the new motor through them. I reached out for them to purchase the motor. They responded quickly and said they would be here tomorrow. The next day when they came, they had no notes as they said they previously did and were not prepared to install. I did confirm the rate was the same as it was in December. The next day they show up, increase the rate and refuse to deduct the initial fee for showing up. As if that were not enough, they were very unprofessional. While on speakerphone I heard them complaining about another customer as well as giving the current technician a hard time about telling me how much the motor cost. It was very uncomfortable. After trying to calm the Owner down and repeating myself four times that I'm only asking them to do what they originally agreed upon he suggested that I go somewhere else. I agreed. He then repeated my name multiple times telling me to be careful because other people with charge more and swindling the rates with me saying it was a good deal. I said this is unprofessional and walked inside. They kept calling and stayed onsite a bit knocking on my door. They also stated I needed a more expensive Genie replacement. Turns out I did not. The LiftMaster is what another vendor is using and is overall a better motor and $200 less than what they were charging. Update: They did apologize afterwards and refunded the initial charge. Then called asking why I put this review up. Because it was my experience and wasted time. I had to hang up- then received another text- again very unprofessional.

Long story short: my husband backed into the garage door because it wasn't fully open, and the…read morebottom retainer fell out like it was quitting its job. We tried to reinstall it ourselves -- spoiler: impossible. BMS Garage Door to the rescue. Travis came out, confirmed the old retainer was done for, and returned the next day with a new one. Cut it to size, installed it fast, and the door is good as new. Paying with Zelle was a nice/easy option. Great service, fast fix, and zero judgment about our "garage door vs. car" incident.

I called them for a malfunctioning garage door opener that no longer would open the door. Travis…read morecame out and reprogrammed it and it works again. He could have easily sold me a new unit but instead he just charged me a service visit. Very honest people! Thank you BMS.

My mother had an issue with her garage door opener working property. Dan arrived on time and…read moreresolved the problem in an efficient and prompt manner. His fees are reasonable and he is friendly and professional. It made my mom's day! Glad we now have a family garage guy to call when needed. Thanks Dan!

Dan is the man. Fast, smart, and reasonable. I'm a lifetime customer. Answered all my questions.read more

I had a problem with my garage door opener last week and saw a card pinned to the wall from…read moreprevious owners. The ink was worn out but I tried a number and got through to Thomas. He was very friendly from the start. He asked me for some additional information and to send some picture and videos which helped him out. He then gave me some available appointments, I picked one, and he gave me a 2 hour time window to arrive. He texted when he was on his way and it he arrived right in the middle of that window. Then right on queue, while demonstration the problem, the door problem got worse and then would not even go up. Thomas asked me several questions to help determine which was the best option, from several options that he presented. I found that to be very helpful and I appreciate that. He gave me some price estimates, told me how it would take, and he waved the $30 service call. He did a lot of work for me and finished before the time range that he quoted. He fixed the door motor issue, put in a new wall button, new keypad, new wheels, and lubricated and adjusted the door. He was also nice and helped me repair a broken ladder with some parts that he had on him. The whole experience was great, from soup to nuts. Thomas was funny, reliable, efficient, trustworthy, and went above and beyond. I highly recommend his company to anyone.

Thomas has great business ethics! I have reached out to his business 4 times in the past 19 years;…read more3 of those 4 were for emergency repairs. Every time I contacted them I received an immediate service response. Plus, their prices have always been fair. My favorite part is that each time I called them they would take the time to ask enough questions to make sure they fully understood what I needed. And, they took the time to explain to me exactly why they were asking these questions. I like that! This also gave them the ability to make sure they brought along the necessary parts for repair. Thank You!!!

James was GREAT....My garage door now opens....he put Vaseline in the track.....in the future, I…read morewill have to replace the entire garage door opener...but he suggested to go with this for now!! His service call was great......and the value was the best. I already recommend him to a friend. Thank you so much Jimmy.

I highly recommend this company. Jim was great! The service was great, quick, easy and very…read moreresponsive. He didn't try to upsell me all kinds of bs like other companies, he just got straight to the point and got to work. I asked for a broken spring to be replaced and that's exactly what he did. Didn't waste my time of his time with all the nonsense I didn't need.

Noe fixed my garage door which I thought was beyond repair. He did a great job, and I am happy to…read morerecommend him with the highest praise possible.

Noe is super knowledgeable and creative when it comes to solutions for gates and garage doors. He…read morealso is always thinking ahead on projects and integrating fail safe solutions to prevent future downtime. He is also a retired marine! If you need a garage door or gate worked on Noe is your guy.

I can't say enough good things about ProTech Garage door and the owner, Sam Pastella. After…read moreexperiencing frustration (upsell, scare tactic) with another company; I was referred to ProTech by a very happy, long term customer. Sam came out immediately and assessed a potential spring failure. He is very knowledgable; thorough in his inspection; and gave me information that allowed me to make an educated; no pressure; informed decision. I decided to order new springs and Sam, gave me a VERY fair price. His estimate is detailed, and includes all of your fees. No surprises after the fact. He kept me updated the whole process, even was able to get the springs sooner than expected and fit me in to his already busy schedule; to get the job taken care of. He was meticulous in his work, (showed me at completion; all the new parts he installed) and finished with a full service of my door ( includes tightening all screws; lubricating all moving parts, etc. ) He made sure everything was cleaned up after and hauled away the old springs. He even wiped down my wall, where he thought he "might " have scuffed it. *** I can't be more pleased with ProTech Garage Door and SAM! He is a very honest, ethical, and kind person who I HIGHLY recommend for all of your garage door service needs. I am so happy I found him; you will be too. *Note, ProTech Garage Door ( is a small business; owned by Sam Pastella) located in Oceanside, CA 619-699-9175. Ask for Sam...he will take care of you! He covers all areas of San Diego.

I had a sudden and frustrating garage door issue at my apartment - the spring snapped, cables came…read moreloose, and the door wouldn't respond to the motor at all. Since my motorcycle is stored inside and it's my main transportation, I needed the problem fixed quickly. I submitted a work ticket to my property management, and they promptly called Sam Pastella at Pro Tech Garage Door Service (Vista Garage Door Sales). Sam and his partner Mario responded right away and handled the repair efficiently. They replaced the entire spring mechanism, reattached and properly adjusted the cables, and had everything working smoothly in no time. The job was done swiftly, cleanly, and without any hiccups. What impressed me most was how they went the extra mile - after resolving the main issue, they lubricated the entire chain, pulleys, and other components to help prevent future problems. That thoughtful attention to detail really stood out and showed their commitment to quality work. Sam is professional, reliable, and truly customer-focused, and his team delivers the same high level of service. My property management was very pleased with how quickly and effectively this was resolved, and so was I. If you're in the San Diego or North County area and need garage door repair, maintenance, or service, I highly recommend reaching out to Sam Pastella at Pro Tech Garage Door Service. You won't be disappointed! 5/5 stars - outstanding service and workmanship.

Nate is a rockstar dork!…read more Came to our home explained everything and im glad they sent us their #1 installer. My only complaint he was about 7 minutes late which held us up slightly but not a super big deal. I guess they really squeeze their performers. Now we have a new smart garage door - super quiet everythings aligned and even has remote camera and operation. Thanks again Nate / door dorks!

Came and did a comprehensive inspection and then made the necessary repairs…read more I feel good about the work they Did.