This care center is in Pleasant Grove, Utah. In the middle of a large valley of family oriented…read moreresidents. The staff are exceptional! They treat their guests like family. The facilities are clean and the daily activities are inviting and well suited for the residents. The physical therapy staff is gentle and caring and well rounded. Go check it out, talk to the residents and the families of the residents that can sleep better at night knowing their loved ones are looked after so well. Leave a review, this place is a hidden gem!

The Type of Care that my Father received at Angels was absolutely incredible and a 10/10…read moreexperience. Our caretaker Liz was so gentle and patient and most of all well experienced. She was able to take care of everything as needed even though my father has severe dementia. Couldn't have asked for a better experience!

Got a sports physical for my son running junior high cross country. Care quality was top notch -…read morequick, painless, and good sense of humor to nullify his nervousness. Office staff was friendly and wait was very short.

The person at the front desk, Michelle, was excellent! She helped me resolve the reason for my…read morebeing there in the first place. Michelle Hunter was attentive and extremely helpful! Helping me to realize that I had what I needed already, when the CareNow employees in Las Vegas had no answers. Thank You for a job well done!

They were truly our partners. Kind, patient and communicative. A plus helped us with both my mom…read moreand my dad.

Horrific company run by morally bankrupt people. The "social worker" only contacted me to get…read moreMedicare payments started. After they were able to bill Medicare, my mother became a number to this terrible company. The nurse told me I was not to contact her more than once a week regarding my mother's care. They didn't care about what she liked to eat, they didn't care what clothes she liked to wear. When I called the company asking to speak to the social worker, "she's not available.". She was never available after getting the Medicare payment started. When my mother became dehydrated, my requests for help were ignored. The "nurse" asked ,"how'd you get her to drink?". By giving her a cold glass of Pedialyte that I had supplied in her refrigerator, instead of leaving a lukewarm bottle that she cannot see, let alone open, you horrible excuse for a "healthcare provider.". They are NOT open 24 hrs a day like they say in the advertisements, they do not provide care over weekends or holidays, your loved one gets their pathetic excuse for care when it is convenient for the company, not the patient. They could not wait to sedate my helpless mother, they did not write down anything I told them about my mother's preferences. No social worker ever returned my calls after the initial promises of care they could start as soon as the money started flowing. When I asked what had changed so rapidly, "she declined," was the only response from this terrible company. I was also told "you don't seem to understand hospice,". Maybe because that is not MY job, it is YOUR job. I lost my mother a few weeks after the nurse told me she was in great health and I could expect her contract to be renewed in six months. "She declined," sedation, then don't bother us with your concerns. When she began falling out of bed at night due to confusion from the drug cocktail, their solution was to put a tumbling mat two feet below her bedside. When I lost my mother, she was covered in bruises over her head, face, and shoulder. A month later, they sent me a generic thank you note, "Thank You for letting us care for your loved one," because they didn't even care about her NAME. STAY AWAY FROM A PLUS unless you hate your dying family member. Look for a nonprofit hospice. I still have nightmares about how my mother was treated during what became the end of her life. A Plus Hospice is concerned with billing and payment, not care.

I had a great tour at The Charleston a few weeks ago. The community is clean, warm and inviting…read more The residents look happy and the care staff looked like they care about the people there.

My oldest sister moved here a few months ago because she needed a higher level of care--more…read morenutritious meals, help with her meds and laundry, medical assistance, etc. Everyone here was so helpful and kind. They let us have a meal with her before she moved in. We can pay to eat other meals with her. We can also reserve a dining, kitchen, movie or meeting room. They have a business center with computers and printers, a fully stocked library with books and games, a communal kitchen, chapel, laundry rooms, and great dining room with table service or buffet meals. It's not very close to any of her siblings, but it's a nice community. They recommended a local florist who delivered beautiful flowers and even treats! When the covid-19 crisis hit, they were very careful with cleanliness. It was heartbreaking to not be able to celebrate my sister's 75th birthday with her, but they made it special for her.

I love being a caregiver at Aspen Senior Care! It is amazing getting to know clients one on one and…read moreI love that each client has their own personalized care plan. It makes such a difference to have this personalized care and gives clients and their families so much flexibility in what will help them most whether that be help transferring, personal cares, meals, groceries, cleaning, errands, appointments, or companionship! It's also amazing that Aspen Senior Care really makes sure that the caregiver is a good fit for the client and can adjust caregivers if needed! I have seen a lot of relief for clients and families when they realize they get to have a plan that they help create!

Aspen Senior Care provides quality care in the home. They are the best in Utah County and love the…read morepeople they get to help!

The staff at the front desk is nice; however, if you decide you want to go through with a basic…read morecolonoscopy there. . . BEWARE: after the treatment, I had bad hip pain in my right hip. I have never had hip pain before in my life. They must have been getting very rough on me when I was under anesthesia. I went to St Mark's 2 times before, and they never caused me hip pain. It has been more than 6 months and I am still having hip pain.

$$$ is the motive! I received an endoscopy procedure, while I had insurance. When I scheduled the…read moreappt, I was told they do a prior authorization to see exactly what my insurnace will pay and what's on me. When I arrived the day of my procedure, they were absolutely not certain of the costs, therefore, didn't really seem like they talked to my insurnace beforehand at all, like they said they would. The day of the procedure, I was told I would likely have $250 to pay outside of insurance. Okay, great, that's not too bad. However, I wanted to ensure that was the correct amount due to their sense of uncertainty, so I put off my procedure for about an hour to go talk to billing to ensure I wouldn't end up with a large surprise bill that I couldn't pay afterwards. Billing was 0 help and they couldn't care less for my concerns and the fact that I told them I'm low income and can't manage a surprise bill. They got me very flustered and stressed right before my procedure. They didn't care. I was told it shouldn't be much more than $250 and not to worry. So I decided to just move forward with the procedure, which I regret more than anything. Lo and behold, a short while after my procedure, I received a bill in the mail for $250 and then another for $730!!!! My fears came true! They were not transparent about the reality of how high the extra costs could be. I did everything to avoid it and it still happened because of the billing people misguiding me and not caring to investigate it further to ensure the true costs. Not to mention, the procedure didn't do anything for me or give any answers and the treatment at the place was mid in general. I'm still having all the same issues I started going there to address. So now I have a huge bill to pay that I can't pay and over the month of November they add TWO late fees! Two in one month really? I'm low income, and talked to them telling them I was going to need more time to pay it and they just proceed to add more late fees. They don't work with you at all. Today, only about 4 months out from the procedure, I received a bill in the mail stating that if I didn't pay the bill in 10 days (actually 6 days due to when I received the bill in the mail- took 4 days to get here from the date marked on it) then they will send it to collections and I will be charged a 50% fee. I've never heard of a debt going to collections that fast, and definitely never heard of a late fee that's that excessive when only 4 months late (it's not like it had been 6+ months of them not being paid). Scare tactics, really? So this is how you're treated when you can't afford to pay for a surprise bill that you tried to avoid up front but got no where because of the lack of care and knowledge from the billing department, and after they were already paid good money from the insurance company. No accountability or empathy at all. I wouldn't recommend this place, not only because of the billing departments lack of compassion and empathy, but also because of all the money I spent just to get 0 answers and to get better 0%. Such a waste. This is what's wrong with healthcare! Based on the other negative reviews that are somewhat similar to mine, I know my experience will be brushed off by management and I will be gaslit like the other reviewers that have had negative experiences have been. Management, I recommend for you and your staff to receive some sensitivity training and always run prior authorization beforehand. Give the patient as much info as possible and show a sense of concern and willingness to help. Myself and other patients have given you insight on how you can improve, now it's up to you to take accountability and make the necessary changes to do so. There's nothing else to say here. Patients beware!!!!!! Updated to add: just four days after making this review, I received an additional letter AFTER they already got paid by me. It was dated just 4 days from the letter warning me of the balance going to collections. So they gave me 4 days and sent another letter, AND added an additional late fee. After I already paid the balance. What a joke.

They are fairly good. Not at the tippy top. They usually come on time. Home health part is better…read morethan hospice.

My husband has gone here a few times and really likes how they work specifically areas that need…read morehelp. Highly qualified therapists.

Waited 20 minutes on phone. Too busy to answer phone, probably too busy to provide good care.read more