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    Cox Authorized Retailer

    1.0 (2 reviews)
    Closed 10:00 am - 6:00 pm

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    5 months ago

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    1 year ago

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    UScellular & T-Mobile

    UScellular & T-Mobile

    1.0
    (4 reviews)

    The call center agents are rude and not knowledgeable. The in-store agents don't do what they…read morepromise. After several calls, we still can't get our online account or app set up. Everyone keeps telling us something different. Either no one was trained correctly, or they are allowed to make stuff up and be rude to customers. Such a huge disappointment after transferring in 5 lines.

    I talked my elderly mother and her gentleman friend into going with US Cellular instead of AT&T in…read moreorder to get them IPhones instead of a new home computer because it would be easier for them. After 2.5 years of paying a postpaid bill of 142 bucks a month decided it was time to switch them to prepaid since it would be much cheaper and meet their needs better. Everything seemed to be going alright with the store employee Nate at first, but then was told we would have to pay their final bill in full, even though it was the middle of the billing cycle, he reached out to someone and agreed that wasn't correct so that issue corrected. Then as he is closing their current account to move it to the prepaid side, a mysterious computer issue and now it's locked up. So we are now almost 3 hours in with no service either way! Phones are off and still have no postpaid or prepaid service. About 3 seconds away from saying leave it off and taking them to cricket and paying the $200 for new phones and just being done! Buyer SERIOUSLY beware! Have now found out this is freaking sales manager! He has now had to ask another employee to help...this is ridiculous. DO NOT COME TO THIS STORE!

    T-Mobile

    T-Mobile

    4.0
    (5 reviews)

    I have been a customer with T-mobile for over 15 years. They have fairly cheap plans. Customer…read moreservice has been wonderful but cellphone service has been spotty. In certain buildings and certain locations, there won't be any or very weak service. During thunderstorms or bad weather, service can be very slow. I have compared them with AT&T and AT&T certainly have stronger signal but more expensive. I guess you pay for what you get. Overall, I am happy with T-mobile and has not needed to switch.

    I would not ever do business with T Mobile. They are either totally incompetent or corrupt. I went…read moreinto the local store to change from AT&T to them. I told them I lived in an area where service was difficult. They told me I would be able to get service. SO, we changed out the sim card and I filled out their paperwork. With the condition I would be back in the store the next day if their service would not work at my house. I went home and had no service. I went back to the same store and spoke to the say employee and they reinstalled my AT&T sim card and canceled the agreement due to them not being able to provide me service at my home. Almost a year later I find that they have turned in a bill for collections for non payment and it was on my credit record. I never received a bill from them, a call, a text, a email, nothing. I went back to the same store and was told they could do nothing for me about the erroneous billing and collections. I was told to call an 800 number, I did and was told the matter could not be found in their system and someone would have to call me back I waited a week and no call, I called them back and got the same run around. They will call me back it's been another two weeks. At this point I'm going to file a $10000 civil lawsuit for fraudulent charges, extortion from a collection agency , and for damages to my credit report. They don't seem to have any concern about correcting their mistake. If they can't or won't handle such a simple task as correcting a mistake, I would not recommend doing business with them.

    Cox Authorized Retailer - isps - Updated July 2026

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