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    Recommended Reviews - Cox

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    A man who doesn't really love his job , looks like he hardly knows how to type & gives customers a hard time including me !

    New customer to cox went in to pick up my equipment and he told me he wanted to meet me at strawberry lane and r*** me ... giving me a super hard time so much I had to go over to the next lane which was a dark skin lady she treated me with care and did her job with passion and integrity! got me processed quickly !! Avoid this man at all costs

    A picture at 4:50 with the hours on the door.

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    1 month ago

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    1 month ago

    debbie it was really good service i had no problem everyone was really nice and very helpful

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    5 months ago

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    4 months ago

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    4 days ago

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    1 month ago

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    25 days ago

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    21 days ago

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    2 months ago

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    4 months ago

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    3 months ago

    Victor was incredibly helpful got me sorted out and out the door in no time.......................,,,,,...

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    5 months ago

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    3 months ago

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    5 months ago

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    1 year ago

    Your internet!!! Have had problems for years. Up internet speed and pay outrageous price and still have issues

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    1 year ago

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    8 months ago

    Worst service ever! The people you have working here have no sense of urgency and are so rude.

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    1 year ago

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    2 years ago

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    2 years ago

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    Ask the Community - Cox

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    Cox Store

    Cox Store

    (242 reviews)

    I had to pop in to this store to drop off a router the seller of the house I had bought left…read morebehind. It was easy and I got a text from the seller shortly after I dropped it off thanking me - so she was obviously notified. While I was there in the store, I made arrangements for my service to be moved from my rental to my new home. Two birds, one stop.

    Games, lies sunshine communication but don't follow through just pure complaisant! they do not…read morecover any details yes you will be surprised when you get a bill :) they are good at wanting your money :) Do expect when you call the number from previous bill you will be passed around from one person to another numerous of times on the phone when you call the actual number on the bill expect to be passed around from dept. to dept and more departments. So you know what everyone dealing with them that is more than F***ing frustrated! with Cox do get name badges get confirmation numbers and do know they "keep notes" on what they wish to say regarding the situation so you do the same :) ask for a "recap" on agreement go as far as even asking to see the profile if you go to actual location and if you choose to go by their word expect you may get disappointed after. For example the notes when I called the number of the main actual co. you will find on your bill they noted: I declined tech insurance well NO! the employee never mentioned anything about an tech fee so I was charged $100 for a tech coming out. I followed all the directions on the phone I watched the tech I did everything as I was directed to do by phone so yup games! they could have tuned it on that day but why should they when playing dumb is best and charging me $100 for 5 min of a tech coming out is best? Also do know when you call the number from your previous bill they quote different price points then when you actually go to the store nothing is consistent! so you know what since they wasted my time I think people should know get details don't EVER! take any employees word for it at the end of they day they or course are suppose to smile and be nice they just want to get through the day and sugar coat you. They are two stars for a reason :)

    Cox Business -  Ensure seamless operations and Internet savings for your Business growth with Cox Business reliable Internet packages.

    Cox Business

    (108 reviews)

    Went to the new cox store on 5111 east charleston las vegas 89142…read moreWanted to inquire about internet service,my wife and I were greeted by a young lady her name is Alexa I cannot tell you how pleased and satisfied we were dealing with her. She was amazing.she knew the answers to all of our questions and set us up in soo fast,she told us when we go home if we have any problems call her.we went home and were not able to set it up without some help,we called Alexa who was incredibly patient with us and walked us thru the set up process even thou she was very busy.in addition to that she is a very nice person and we liked her immediately,if you go to the Charleston store I highly recommend you ask for Alexa. I don't know if she is a manager but if not she should be,best service you could ask for

    Pure incompetence, been on hold 4 hour!!! Over charged my bill, then had the nerve to raise my bill…read more$30 dollars a month when I have had non stop issues with service. Just yesterday I waited ALL DAY bc they kept changing my window times. I have a list of names and times. These people just put you on hold for HOURS or disconnect calls- Run!!!!!! Do not waste your time with them I have credits but their notes dont align to actual screenshots from their technicians showing my credits are DOUBLE than what they stated. You have to wait 72 hours for an escalated call back. Any recommendations on new service providers would be greatly appreciated

    Cox Northlasvegas

    Cox Northlasvegas

    (10 reviews)

    i've had Cox cable Internet and void telephone service for over three or four years now for many…read moreyears before I switched to another provider and came back to them. North Las Vegas. They have a monopoly on fast though sometimes they're good as but they're the worst customer service of any business I've ever dealt with. One of my wireless boxes stopped working, so I called in to have a replacement done that's part of the deal you know you pay for your lease replace a new one for you so many years so I requested a new box they went ahead and they said they sent me two wireless boxes out since for so long to go ahead and send two boxes and then I just bring the old two boxes the one that works in the one that didn't work in return it both. So I had one box at work one box it didn't they sent me two new boxes to replace both my boxes. I one of the boxes that they sent me the new boxes to to activate so I one of the new boxes that they just sent me and the one box working. So I returned two boxes to the store North Las Vegas on the young lady there Jennifer only wanted to upgrade me to gigabyte either to my face or needs better training or needs to lose her job altogether so does the manager they assured me everything was handled this all interested in was upgrading me to a faster Internet for $255 including everything else and then I said OK I'll go ahead and do that. I agree and then when I went to a few said no I can't do that price. She changed it up by $12 or so $267 or so and that didn't include . I said you're joking right she said no I said she lied straight to my face. things off they're claiming one box in trying to charge me and they're charging me more on my bill. They're saying I did not trade in or bring keep lying on the keep hanging up to me on the phone. No one knows what they're doing. They just me more money for no reason I speak to the vice president who overruns the whole Vegas market is an outrage. I don't get paid hourly to deal with this. I've wasted over 1000 hours dealing with this. They hang up on me. They lied to me. They say anything and my bill keeps going up and up. I don't understand why I returned two boxes and two remotes they're claiming I didn't well let's look at the video footage. It's an outrage. It's a monopoly. They're blatantly lying to me anytime I say I'm gonna record the phone call to hang up, but they tell me they're gonna record the phone call when I ask him. OK let's pull they can't find the they'll scam used to be OK but now they're straight up liars and scammers before you do anything make sure you see contracts and and delivered by gone up ever since I returned two boxes for no reason.

    save your money, you're better off using a personal hotspot. the service is absolutely horrible,…read moreyou're luck to make it thru a full day without being kicked offline. most days my tv can't even connect because the service is so slow or it works at all. no one to help and calling customer service will only frustrate you further. don't say you weren't warned if you dare give them even a single penny, they will take every dime.

    Cox - mobilephones - Updated May 2026

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