I had to pop in to this store to drop off a router the seller of the house I had bought left…read morebehind. It was easy and I got a text from the seller shortly after I dropped it off thanking me - so she was obviously notified. While I was there in the store, I made arrangements for my service to be moved from my rental to my new home. Two birds, one stop.

Games, lies sunshine communication but don't follow through just pure complaisant! they do not…read morecover any details yes you will be surprised when you get a bill :) they are good at wanting your money :) Do expect when you call the number from previous bill you will be passed around from one person to another numerous of times on the phone when you call the actual number on the bill expect to be passed around from dept. to dept and more departments. So you know what everyone dealing with them that is more than F***ing frustrated! with Cox do get name badges get confirmation numbers and do know they "keep notes" on what they wish to say regarding the situation so you do the same :) ask for a "recap" on agreement go as far as even asking to see the profile if you go to actual location and if you choose to go by their word expect you may get disappointed after. For example the notes when I called the number of the main actual co. you will find on your bill they noted: I declined tech insurance well NO! the employee never mentioned anything about an tech fee so I was charged $100 for a tech coming out. I followed all the directions on the phone I watched the tech I did everything as I was directed to do by phone so yup games! they could have tuned it on that day but why should they when playing dumb is best and charging me $100 for 5 min of a tech coming out is best? Also do know when you call the number from your previous bill they quote different price points then when you actually go to the store nothing is consistent! so you know what since they wasted my time I think people should know get details don't EVER! take any employees word for it at the end of they day they or course are suppose to smile and be nice they just want to get through the day and sugar coat you. They are two stars for a reason :)

Quick, easy, attentive are not words you associate with any utility service. However my experience…read moreproved me wrong with this particular branch. Arrived late morning to a well staffed store, was immediately greeted and seen. She went over my options and provided transparency with billing, set up and quality of connection. Settled on Fiber Optic, no contract plan for $70 a month. No set up or equipment fee. So far so good cox!

Straight trash! $340 a month and the worst customer service worst internet connection, insanely…read moreslow for what we pay, fails all of the time. Vegas needs better options! COX is criminal for how bad it is and how much of a rip off the price to service ratio is. Every time you call they are rude and unhelpful. Been a client for 8 years now and they still treat you terribly

Genesis was amazing And very beautiful…read more She went above and beyond An was very informational

better than well. the cox cable tech reset wiring finally new router emanuel ( the tech )so…read moreprofessional courtesy and down to earth knowledgeable friendly great customer service very patient. highly intelligent knows his kraft. definitely a 5 star experience . ( you normally don't see that today in business). finally a real goodfella. my name is michael j doodakian and i approve this message salute blessings always

Went to the new cox store on 5111 east charleston las vegas 89142…read moreWanted to inquire about internet service,my wife and I were greeted by a young lady her name is Alexa I cannot tell you how pleased and satisfied we were dealing with her. She was amazing.she knew the answers to all of our questions and set us up in soo fast,she told us when we go home if we have any problems call her.we went home and were not able to set it up without some help,we called Alexa who was incredibly patient with us and walked us thru the set up process even thou she was very busy.in addition to that she is a very nice person and we liked her immediately,if you go to the Charleston store I highly recommend you ask for Alexa. I don't know if she is a manager but if not she should be,best service you could ask for

Pure incompetence, been on hold 4 hour!!! Over charged my bill, then had the nerve to raise my bill…read more$30 dollars a month when I have had non stop issues with service. Just yesterday I waited ALL DAY bc they kept changing my window times. I have a list of names and times. These people just put you on hold for HOURS or disconnect calls- Run!!!!!! Do not waste your time with them I have credits but their notes dont align to actual screenshots from their technicians showing my credits are DOUBLE than what they stated. You have to wait 72 hours for an escalated call back. Any recommendations on new service providers would be greatly appreciated

i've had Cox cable Internet and void telephone service for over three or four years now for many…read moreyears before I switched to another provider and came back to them. North Las Vegas. They have a monopoly on fast though sometimes they're good as but they're the worst customer service of any business I've ever dealt with. One of my wireless boxes stopped working, so I called in to have a replacement done that's part of the deal you know you pay for your lease replace a new one for you so many years so I requested a new box they went ahead and they said they sent me two wireless boxes out since for so long to go ahead and send two boxes and then I just bring the old two boxes the one that works in the one that didn't work in return it both. So I had one box at work one box it didn't they sent me two new boxes to replace both my boxes. I one of the boxes that they sent me the new boxes to to activate so I one of the new boxes that they just sent me and the one box working. So I returned two boxes to the store North Las Vegas on the young lady there Jennifer only wanted to upgrade me to gigabyte either to my face or needs better training or needs to lose her job altogether so does the manager they assured me everything was handled this all interested in was upgrading me to a faster Internet for $255 including everything else and then I said OK I'll go ahead and do that. I agree and then when I went to a few said no I can't do that price. She changed it up by $12 or so $267 or so and that didn't include . I said you're joking right she said no I said she lied straight to my face. things off they're claiming one box in trying to charge me and they're charging me more on my bill. They're saying I did not trade in or bring keep lying on the keep hanging up to me on the phone. No one knows what they're doing. They just me more money for no reason I speak to the vice president who overruns the whole Vegas market is an outrage. I don't get paid hourly to deal with this. I've wasted over 1000 hours dealing with this. They hang up on me. They lied to me. They say anything and my bill keeps going up and up. I don't understand why I returned two boxes and two remotes they're claiming I didn't well let's look at the video footage. It's an outrage. It's a monopoly. They're blatantly lying to me anytime I say I'm gonna record the phone call to hang up, but they tell me they're gonna record the phone call when I ask him. OK let's pull they can't find the they'll scam used to be OK but now they're straight up liars and scammers before you do anything make sure you see contracts and and delivered by gone up ever since I returned two boxes for no reason.

save your money, you're better off using a personal hotspot. the service is absolutely horrible,…read moreyou're luck to make it thru a full day without being kicked offline. most days my tv can't even connect because the service is so slow or it works at all. no one to help and calling customer service will only frustrate you further. don't say you weren't warned if you dare give them even a single penny, they will take every dime.

Rob Cortez did a great job. walked through everything and was able to answer any questions I had.read more

We have had isp.net for several years and have always had great customer service and support…read more Recently, I had an issue with which I needed help. This time Tina in the Billing Department assisted me in a very professional, efficient and friendly manner. Thank you, Tina and thank you isp.net for continuing to have such helpful staff. Margot R

I've gone to this location twice and both experiences were amazing. First time I was there was to…read moreupgrade mine and my dad's phone and it went well. The lines were long but they always kept us in the loop and reassure that they will get to us soon. As soon as my turn was up team associate Jolly and manager Paloma helped us through the process and even took time to explain any changes on our account. Second visit was to get my screen fixed and the same employees got me in and out of there quickly. They are very efficient and take pride in what they do.

Really wish yelp had negative stars. This location is not customer friendly. Went in there with…read morequestions about my account and when I walked in 2 guys were leaning against the phone cases, no greeting, but clearly saw me. I stood near the entrance just in case they were helping someone but they just stayed in their conversation and waited until i walked up to them and the heavier set guy between the 2 wouldn't even wait til i was done talking before cutting me off. Felt very rushed and rude and all he could tell me was to use my t life app.... Worst service.

As advertised/great service/antennae works perfectly, tons of clear channels…read more So glad I got rid of cox cable. As said by others I should have done this before. Good communication, fair pricing, clean and professional.

Nobody ever returns calls . we've tried several times to talk to you to get an antennaread more

Highly recommend. This is a top notch company at a fair price. They go the extra mile with…read moreservice. The owner and his son handle everything. Instant service and excellent installation. They recommended some products that worked perfectly for my home.

Jarrod and his son were amazing to work with from start to finish. He helped me get my vision of…read morehow I wanted my surround sound inside and outside speakers set up. I couldn't be happier with the quality and sound of the speakers he recommended to go with. we have used his company at two of my properties and we will use them in the future. if you are looking for the best go no further.

Got Starlink and needed it installed. I went to a national company, not knowing any better. What…read morea Starlink disaster that was! I got the wrong mount ordered by the company's sales rep (not Starlink), I got no call no show 5 times by their sub contracted installers and the one that did show up to install Starlink had never done it before. He threw in the towel after 2 1/2 hours of confusion leaving my Starlink dish on the roof...unconnected. 7 weeks of frustration! Then I found Laurence, what a relief! This man is a professional, is prompt, friendly, knowledgeable about Starlink installation and efficient. He's been installing Starlink systems for 7 years and knows his stuff!! His pricing was 1/3 the price of the other company! I highly recommend Laurence for Starlink installation as well as any Audio Video work needed. I'll be hiring Laurence to set up my audio system as well.

Got a new tv and mount delivered, was looking for a company to install as soon as I got off work…read more SNL audio responded in record time and came within 20 mins of discussing specifics. Setup was easy, smooth and efficient. He knew exactly what to do, how to do it and listened to my preference on height and position and killed it. Happy with my service and will definitely use them again for any installation needs.