Stopped by VZW to have our visual voicemail fixed, and ended up with a new phone. Ragan helped us…read moreout from the moment we walked in, and gave us superior customer service. He educated us on so much, that we left with a wealth of information, and a new understanding on things that concerned us in the past. The store was clean, comfortable, and relaxing. They always make you feel good when you leave, and today was the icing on the cake. Thanks Ragan.

As a long time customer of Verizon, I can say previous experiences at their stores have not been…read moregood, so I was pleasantly surprised by this one. I decided to trade in my phone and upgrade to the newest model as well as make some modifications to my plan, and Verizon made it very easy. I think what helped is I did the order online and then did same day pickup. Upon walking into the store, I was instantly greeted by the friendly staff member, showed the receipt of my transaction and he went off to fetch my new phone which he returned with in less than 5 minutes. He also explained what I needed to do to complete the trade in of my old phone (backup and move data, turn off find me services, reset all) and I was able to complete this same day and they gave me full trade in value for it despite it being a 6 year old device. Overall I was very happy with how my transaction went and have experienced no issues. Store is easy to get to and has ample parking and is clean, open and light inside, pretty much your typical tech store anymore. For me it was the easy and hassle free transaction that made this a good experience for me.

Quality - There internet worked pretty well. It did cut out sometimes early in the morning around…read more01:00-03:00, probably due to system updates. They raised their minimum speeds, initially, I was on a 50Mbps speed, but my last speed test showed I was around 80-85Mbps. This did come with an increase in my monthly bill (from $50 to $65) and there is now a fee ($3) that I'm not sure what it is for. Value - The price per Mbps is good. Based on the numbers above it was about $0.75 per Mb. Compared to Cox which offers 50Mbps at $50 is $1 per Mb. So it really depends what you need the internet for and if you prioritize value or overall cost. Service - When I call Century Link, I'm usually on hold for 25-35 minutes when I call in the morning. I couldn't use their website to perform what I wanted so I had to call, but there is no call back option. I also did not have one of my signals when I got set up initially. One of the cross box connections was wired incorrectly so I was only getting one signal. It took a few visits from a technician to figure it out. When I check their website for internet plans, I see there there are two options for a monthly price of $55/month so I don't know why I was paying $68/month, but I wasn't even offered that when I wanted to cancel service. Also be aware that if you cancel one day after the start of a billing cycle, they will not prorate it. You will need to use their service for the remainder of the cycle even if you already have a new provider.

They sold my service to a company that doesn't have access to my area. Duck century Link and duck…read morequantum fibers. They can't figure out how to get me service

We were beyond impressed with Marco who went out of his way to help us fix a storage problem with…read moreour cell phone. We left very happy customers. Don't waste your time calling Boost's customer service phone number which is staffed by Asian people who speak poor quality English. Instead go into the store because it's worth it. We've been to most of the Boost stores in town and based on our experience this is the best store in Las Vegas for customer service.

I have been working with Ricky at Bel Air internet for the past two weeks. This is not my first…read morerodeo when it comes to internet providers. However I am very happy to say that this is BY FAR the best experience I have ever had. Yup. That's 5 bright red stars up there... for an internet company! Verizon, Time Warner, Comcast, Frontier? All get a huge "boo" in my book. Ricky in particular has been incredible; helping me to set up service and being there through to the end of the set up process to make sure that everything has been taking care of. Seriously, if you are in an area that Bel Air services get it. You would be a silly person to do otherwise.

$220 charge for moving out with no contract or notice of any termination fee when my apartment…read moreadvertised "free internet included." Upon moving to apartment, I immediately sought a competitor. Anyone but Bel Air Internet Connect, or BAI connect. On top of constantly throttling internet or trying to say they were using a "dedicated connection." Tell that to my 12 mbps download speed through the month of January and February during peak hours. I work remote and require untapped and unfettered internet speeds, and consistency is what this provider lacks. On top of that, trying to get assistance with anything from anyone is like pulling teeth. Get Cox.

My experience was wonderful in this store and especially to Ana. My phone was broken and I was…read moreeligible for an upgrade and she guided me through everything and told me everything that I needed to know about a purchase of a new phone or a battery pack. I went with a new phone. I highly recommend you visit Ana in this store. She will help you. Thank you Ana and AT&T.

The customer service from the store is OK. The service that is provided by the company is…read morehorrendous! Yes, the smiling salesperson was very helpful. However, I was told that 3 of the 4 local cell towers were undergoing maintenance and would not be fixed for 8 days from now. I can barely connect to the internet via AT&T Internet Air. I wish I never got this service. I should have stayed with Century Link and T-Mobile. I simply can't believe that a big company like AT&T can be this unreliable!!! :-(

I got a refund and an acknowledgment of the error that was made, but it did take me about 10…read moredifferent follow ups. I'm still a customer of Verizon three years later so I'm updating my review to four stars as they have really good quality cell phone service without call drops. But there has been a blip here and there in regards to customer service for example, my hotspot was broken for a while, and I had to follow up with customer support three times.

Phone trouble today my phone died walked into Verizon Sid so welcoming sweet kind knowledgeable…read morejust a blessing god sent help us will only ask for him thankyou Verizon absolutely amazing experience the twins

I cannot say enough good things about this store! Not realizing that they closed at 7pm we arrived…read morejust before closing. Wanting to switch from T mobile, I was a bit bummed that we would have to wait until the next day. But Jenny offered to stay late and and get our phones switched over. She was extremely knowledgeable about the products and services and I feel we got a great deal! She took care of everything. It was the easiest transaction I have ever had in regards to cellular service. Jenny has impeccable customer service and is an asset to this company. I would send all my friends and family to see her if they need help / cell service. I was paying way more and getting way less for my old plan with T-mobile. I have been in this store twice and both times I never had to wait to be asked if I needed help. The staff is on point and Jenny is top notch! Kudos!

The lady named Ana is such a sweetheart and a great help! I went to the store looking for a good…read moredeal on a new phone since I was having issues with my old carrier she helped me with an amazing customer service, she recommended and gave me a great deal on a new phone! Great customer service!! I definitely recommend this store.