While Cox is the only Internet and cable provider locally, they're quite pricey. There are…read moresatellite Internet providers, as well as 5G Home Internet from T-Mobile and Verizon, which may or may not fit your needs. They do have several workers at the location to assist in cable, Internet, and wireless phone service. I had to drop my service because it was just not affordable. They transferred me to the retentions department to see if they could make me a better deal, so that I would remain a customer. I must say that their offers were quite enticing and locked in that rate for 2 years. I was also offered to place my account on a vacation hold. Yet, the rep said I didn't qualify for that because I had already done that. I explained to the rep that my account has never been disconnected or on a vacation hold for the 5 years that I've had the account. I think they may be looking at the address and not the individual at the address, which they should as rental properties will have different individuals including homes being purchased. Hopefully, this will be something they can resolve with their computer system.

I've been a loyal Cox customer for over 10 years, but canceling my service was one of the most…read morefrustrating customer service experiences I've had. Over the years, my prices kept increasing, even while competitors began offering better pricing and service in my area. The cancellation process itself took far too long, and I was required to return equipment in person. When I arrived at the Cox store right when it opened at 10 AM, there was already a long line of customers waiting. It honestly felt like the process was made unnecessarily difficult and time-consuming. I stayed with Cox for years because there weren't many reliable alternatives available in my area, but now that there are other options, I decided to switch. I hope Cox improves both pricing transparency and the customer cancellation experience for long-time customers in the future. I decided to leave the store because I didn't have time to wait but they are ridiculous. I wish they just gave us a box so we can return the equipment via mail. I hate you, Cox and I'm glad I finally broke up with you!

Stopped by VZW to have our visual voicemail fixed, and ended up with a new phone. Ragan helped us…read moreout from the moment we walked in, and gave us superior customer service. He educated us on so much, that we left with a wealth of information, and a new understanding on things that concerned us in the past. The store was clean, comfortable, and relaxing. They always make you feel good when you leave, and today was the icing on the cake. Thanks Ragan.

I came in to Verizon to get help regarding a storage issue and Walter sat down with us to help walk…read moreus through our options. He was so incredibly patient and helpful. We appreciated this high level of Customer service, you can tell he really takes a lot of pride in his work, he went above and beyond for us and even came out and brought snacks for my daughter. We appreciate Walter so much and highly recommend asking for him the next time you need help with your Verizon needs. The world needs more people like Walter.

Quality - There internet worked pretty well. It did cut out sometimes early in the morning around…read more01:00-03:00, probably due to system updates. They raised their minimum speeds, initially, I was on a 50Mbps speed, but my last speed test showed I was around 80-85Mbps. This did come with an increase in my monthly bill (from $50 to $65) and there is now a fee ($3) that I'm not sure what it is for. Value - The price per Mbps is good. Based on the numbers above it was about $0.75 per Mb. Compared to Cox which offers 50Mbps at $50 is $1 per Mb. So it really depends what you need the internet for and if you prioritize value or overall cost. Service - When I call Century Link, I'm usually on hold for 25-35 minutes when I call in the morning. I couldn't use their website to perform what I wanted so I had to call, but there is no call back option. I also did not have one of my signals when I got set up initially. One of the cross box connections was wired incorrectly so I was only getting one signal. It took a few visits from a technician to figure it out. When I check their website for internet plans, I see there there are two options for a monthly price of $55/month so I don't know why I was paying $68/month, but I wasn't even offered that when I wanted to cancel service. Also be aware that if you cancel one day after the start of a billing cycle, they will not prorate it. You will need to use their service for the remainder of the cycle even if you already have a new provider.

We had centurylink for over 17 years, I pay my bill every single month. Now I get a disconnect…read morenotice in the mail, so I call them to ask why? They made me a second account just for internet, allegedly sent an email to "inform me", I never agreed to this! They said i only paid for our landline and they will disconnect my services if I don't pay, but I have been paying my account every month. I offered to pay the internet portion but i refuse to cover all the late fees for 8 months!?! They said it's company policy to not waive late fees, i said it's my customer policy not to be extorted and im not paying late fees when it is not my fault they run their business like a bunch of incompetent idiots! Guess who is switching internet companies? Bye centurylink!

We were beyond impressed with Marco who went out of his way to help us fix a storage problem with…read moreour cell phone. We left very happy customers. Don't waste your time calling Boost's customer service phone number which is staffed by Asian people who speak poor quality English. Instead go into the store because it's worth it. We've been to most of the Boost stores in town and based on our experience this is the best store in Las Vegas for customer service.

$220 charge for moving out with no contract or notice of any termination fee when my apartment…read moreadvertised "free internet included." Upon moving to apartment, I immediately sought a competitor. Anyone but Bel Air Internet Connect, or BAI connect. On top of constantly throttling internet or trying to say they were using a "dedicated connection." Tell that to my 12 mbps download speed through the month of January and February during peak hours. I work remote and require untapped and unfettered internet speeds, and consistency is what this provider lacks. On top of that, trying to get assistance with anything from anyone is like pulling teeth. Get Cox.

This is the worst service provider I've ever had the displeasure of contacting, and that's saying a…read morelot. You just lost a customer, Bel Air (you're not in Bel Air BTW). I needed to get existing DirecTV service reactivated for my Mom's move from an old unit to a new unit in the SAME apartment building and update her billing address. Simple, right? I first called DirecTV and after explaining this very simple request to DirecTV, I was transferred by DirecTV to Bel Air to handle this because I guess they outsource the service and support for the Las Vegas market to this failure of an outfit. The first Bel Air guy (Vince) was new or incompetent or both. After 50 minutes on the phone, he transferred me to the Billing dept. to update her address (literally a different unit # at the same address) and reactivate the service in the new unit. Transfer failed and I was disconnected! I called back and the next guy (Anthony) seemed to know what he was doing, but then told me the Sales dept. needed to reactivate the account because they handle moves (upsell opportunity I was not interested in). Gave me the main phone number as the number for Sales. I told him that is the main number I had just called to get to Support. He said "I guess they changed the number for Sales dept". Transferred me to Sales (which was the main phone number with the same phone tree choices) and guess what happened?!?! Yep, call was disconnected again. I called for the last time. Pressed the applicable number for Sales and (you know what happened next) the call failed I was disconnected for the final time. You cannot even get to Sales! Their phone tree (yes, I know how these systems work) is all screwed up and you cannot get to the people who are supposed to work there to sign-up new customers or service existing ones. Bye bye!

My experience was wonderful in this store and especially to Ana. My phone was broken and I was…read moreeligible for an upgrade and she guided me through everything and told me everything that I needed to know about a purchase of a new phone or a battery pack. I went with a new phone. I highly recommend you visit Ana in this store. She will help you. Thank you Ana and AT&T.

The customer service from the store is OK. The service that is provided by the company is…read morehorrendous! Yes, the smiling salesperson was very helpful. However, I was told that 3 of the 4 local cell towers were undergoing maintenance and would not be fixed for 8 days from now. I can barely connect to the internet via AT&T Internet Air. I wish I never got this service. I should have stayed with Century Link and T-Mobile. I simply can't believe that a big company like AT&T can be this unreliable!!! :-(

I got a refund and an acknowledgment of the error that was made, but it did take me about 10…read moredifferent follow ups. I'm still a customer of Verizon three years later so I'm updating my review to four stars as they have really good quality cell phone service without call drops. But there has been a blip here and there in regards to customer service for example, my hotspot was broken for a while, and I had to follow up with customer support three times.

Phone trouble today my phone died walked into Verizon Sid so welcoming sweet kind knowledgeable…read morejust a blessing god sent help us will only ask for him thankyou Verizon absolutely amazing experience the twins

I cannot say enough good things about this store! Not realizing that they closed at 7pm we arrived…read morejust before closing. Wanting to switch from T mobile, I was a bit bummed that we would have to wait until the next day. But Jenny offered to stay late and and get our phones switched over. She was extremely knowledgeable about the products and services and I feel we got a great deal! She took care of everything. It was the easiest transaction I have ever had in regards to cellular service. Jenny has impeccable customer service and is an asset to this company. I would send all my friends and family to see her if they need help / cell service. I was paying way more and getting way less for my old plan with T-mobile. I have been in this store twice and both times I never had to wait to be asked if I needed help. The staff is on point and Jenny is top notch! Kudos!

The lady named Ana is such a sweetheart and a great help! I went to the store looking for a good…read moredeal on a new phone since I was having issues with my old carrier she helped me with an amazing customer service, she recommended and gave me a great deal on a new phone! Great customer service!! I definitely recommend this store.

Christian and joe!! 5 stars! Thanks for the quick…read moreresolution! Got the tech scheduled as best they could as quick they could and we're professional the whole time.

Absolutely disgusted with the type of customer service this company provides to their customers…read more Hell would freeze over and the little pig named Charlotte would have fairy wings that would have her fly over the Brooklyn bridge before I ever use their services again. Thanks to Keyma in customer retention. May you receive the same service you provide others on your death bed.