I attempted to opt out of a bulk‑billed internet service that is not installed in my unit, yet I am…read morecharged the same rate as residents who receive full service. This provider relies on mandatory billing and restricted consumer choice, rather than competing on quality or price with mainstream options like Spectrum or AT&T. Billing residents regardless of access or use raises obvious concerns for anyone paying attention to competition and consumer protection in broadband.

I've had a hard time dealing with many ISPs customer service centers. I get passed off to this…read moreperson, and that person, and it just reached a point when I couldn't take it anymore. And as a business owner, I can't spend time on the phone when I have business to drum up. Fortunately, I met a representative at a random bar on Fremont. He gave me his card and i decided to give them a shot. What did i have to lose. Not only is their customer service impeccable, they help me understand what all of my options for tech services are, without forcing my hand just to gauge me for money. It was nice to feel like I can trust them.

Anthony was super helpful! Thank you so much. It was a very great experience! Absolutely great…read morecustomer service.

Here we are with yet ANOTHER network outage. I am SO sick and tired of this..these "outages" happen…read morewayyyy too often when I am paying so much $$ for this "service". And the estimated repair time is almost 4 HOURS from now..give me a break. Not only is the tv/internet down so is my landline. What if I had no cell phone and had to call 911? Thank God Google fiber is in my area now..I am going to do some research and figure out if quantum fiber or Google fiber is better. I may even file ANOTHER complaint with the FCC against Cox..buh bye

$220 charge for moving out with no contract or notice of any termination fee when my apartment…read moreadvertised "free internet included." Upon moving to apartment, I immediately sought a competitor. Anyone but Bel Air Internet Connect, or BAI connect. On top of constantly throttling internet or trying to say they were using a "dedicated connection." Tell that to my 12 mbps download speed through the month of January and February during peak hours. I work remote and require untapped and unfettered internet speeds, and consistency is what this provider lacks. On top of that, trying to get assistance with anything from anyone is like pulling teeth. Get Cox.

This is the worst service provider I've ever had the displeasure of contacting, and that's saying a…read morelot. You just lost a customer, Bel Air (you're not in Bel Air BTW). I needed to get existing DirecTV service reactivated for my Mom's move from an old unit to a new unit in the SAME apartment building and update her billing address. Simple, right? I first called DirecTV and after explaining this very simple request to DirecTV, I was transferred by DirecTV to Bel Air to handle this because I guess they outsource the service and support for the Las Vegas market to this failure of an outfit. The first Bel Air guy (Vince) was new or incompetent or both. After 50 minutes on the phone, he transferred me to the Billing dept. to update her address (literally a different unit # at the same address) and reactivate the service in the new unit. Transfer failed and I was disconnected! I called back and the next guy (Anthony) seemed to know what he was doing, but then told me the Sales dept. needed to reactivate the account because they handle moves (upsell opportunity I was not interested in). Gave me the main phone number as the number for Sales. I told him that is the main number I had just called to get to Support. He said "I guess they changed the number for Sales dept". Transferred me to Sales (which was the main phone number with the same phone tree choices) and guess what happened?!?! Yep, call was disconnected again. I called for the last time. Pressed the applicable number for Sales and (you know what happened next) the call failed I was disconnected for the final time. You cannot even get to Sales! Their phone tree (yes, I know how these systems work) is all screwed up and you cannot get to the people who are supposed to work there to sign-up new customers or service existing ones. Bye bye!

Debbie was very professional and helped me understand how to save money on mobile promo thank you!read more

Today I called Cox Cable for assistance, and I would like to recognize one of your representatives,…read moreCareer Johnson, for her outstanding service. She spent about 30 minutes patiently helping me resolve my issue, and throughout the call she was professional, friendly, and very knowledgeable. Because of her effort, my problem was completely solved and I felt truly supported as a customer. It is not always easy to find representatives who are this dedicated and capable, so I sincerely hope Cox knows what a valuable employee she is. Please extend my appreciation and thanks to her. Thank you again for the excellent customer service.

I got a refund and an acknowledgment of the error that was made, but it did take me about 10…read moredifferent follow ups. I'm still a customer of Verizon three years later so I'm updating my review to four stars as they have really good quality cell phone service without call drops. But there has been a blip here and there in regards to customer service for example, my hotspot was broken for a while, and I had to follow up with customer support three times.

Phone trouble today my phone died walked into Verizon Sid so welcoming sweet kind knowledgeable…read morejust a blessing god sent help us will only ask for him thankyou Verizon absolutely amazing experience the twins

Clear Airport Security: When "Fast" Became a Memory…read more I've been a Clear member since the early days, back when it actually felt like a superpower. You'd stroll up to a pod, scan your eyes, and a friendly ambassador would whisk you straight to the front of security while everyone else was still fumbling with laptops and belts. It was glorious. Now, in 2025? The magic has quietly evaporated. Clear has aggressively grown its membership over the years, which is great for business, but they've failed to scale the one thing that matters: operations. Inadequate stations, same (or fewer) staff at many airports, and procedures that haven't evolved to handle the crowds. The result is almost comical if it weren't so frustrating: the Clear line regularly takes 2-4 times longer than the regular TSA line. I've stood there watching the standard queue move steadily while Clear members shuffle forward in a sad, snaking herd, waiting. I only still have Clear because it's a free perk with my credit card. Otherwise, I'd have canceled long ago. These days, I'm seriously considering just walking past the Clear lanes altogether and using regular TSA Pre-Check, because at least that line actually moves. Here's hoping they reinvest some of those membership dollars into actual speed someday. Until then, "Clear" feels like a very expensive misnomer. Photo shows the super long and stagnant Clear lane...with only one TSA Agent/lane and a single "Ambassador." Next to the TSA Pre-Check with 4-5 TSA Agents and lines.

Avoid at all costs! I let their aggressive rep con me in signing up about a year ago, every time I…read morehave gone to my local airport since, the CLEAR line has been closed. Now, I find out that they auto-renew, so I have to go through a whole process to re-enroll and avoid getting scammed out of another $250.00.

" Darlecia Collins is the Best Representative Ever ! "…read more Turtle Peak LLC is a newer company based in Las Vegas, Nevada, that is a Third Party Manager for various companies. Turtle Peak have services that include Personalized Email Support, ROI Generation (Sales), Mitigated Charge backs and Refunds, Order Management, Client Support (Account Management and Metrics), and Outbound Support. Turtle Peak develops many ways that they can help other companies grow and thrive. They also have a personalized call, and customer support center, to help many businesses to thrive. And as it is posted on the Turtle Peak web site, "When you work with Turtle Peak, you get dedicated representatives who our passionate about your business. Your customers will be blown-away by the level of knowledge, expertise, and ownership that our representatives possess. In turn, this will lead to higher order values, fewer refunds, and a stronger brand." I had purchased a pill product from a medical company and had used the product for many months. Following all of the posted, and written directions from the product, I found that the product did not work for me. So I called to get a refund. Darlecia Collins picked up the phone at Turtle Peaks, who was working for the medical company I purchased the pills from. Darlecia was so Professional, Nice, Honest, Fair, Organized, and wanted to do the "Right Thing" for my refund request. Darlecia requested some purchase documentation from me, and after a few phone conversations and e-mails, my refund was processed. I was so impressed with Darlecia, as her #1 Goal was to make me the customer, satisfied and happy with the refund procedure. What an outstanding down to earth, and fantastic employee for Turtle Peak. They are so lucky to have her. Thank You Darlecia, You are the Best !