Absolutely insane. Overpriced is an understatement. Customer Service is nonexistent. I found way better internet and saving $80/month with At&T and tried to cancel. Well the app doesn't let you cancel. I called the number and was sent to retention department. The lady was kept asking questions that I declined to answer more 7 times and she kept asking me the questions and said when I am ready to cooperate then she will proceeded to ask me more questions. Long story short- cancel your service and switch to AT&T. Also, you can just drop off your modem or router and cancel in the store. Don't bother with the "retention department" (cancellation) number. Waste of time. read more

Absolutely amazing and ludicrous speed, the best in the area read more

Cox Store - Amazing - Television Service Providers Near Me - Newport News, Virginia

Try calling them... you leave a message they never call back. And just like their service which is terrible they ignore you. They are lucky they have a monopoly in my neighborhood. I would have switched years ago. The internet is trash even at the highest tiers. I have the giga blast with the panoramic wifi and I lose signal in my house 20feet from the router. And it's random and it's sporadic. And I just upgraded. What am I paying you for if I'm not getting what I paid for? read more

Service out the one weekend my family is able to relax and watch some TV together, on a Holiday. All they could offer was a technician 3 days from now and a $6 credit. Then gone say I could be charged $75 for someone coming out like I did something to mess up their terrible service. So not only is the internet out my kids can't even play with any of their new electronics that require wifi nor on their tablets or laptops to occupy them the Holiday weekend. Then I have to stay home all day on my day off and wait for them to show the hell up. It's terrible service. I can't wait to cancel it. The 1st rep said someone would be out read more

Unfortunately I am locked into this BS service provider due to my apartment. Cox is the single most useless company in this area. I have, at a minimum, 8 outages a week that last anywhere from 2-8 hours..... How am I supposed to do any work from home if the internet is extremely unreliable. I tell people everyday to not sign up with Cox. So jokes on you Cox....... Your customer base will disappear just as your internet does every day. read more

I've been a loyal customer to Cox for number of years and they always have good customer service. My first time at this location the employees made it a fast and easy process. read more

Okay first of all, I've been paying for giggablast (the best internet) for months. Never got close to the internet speeds I was told I would get. So I decided to change my provider. Well I grabbed all the cox supplies and went into the store to cancel my service. I was very polite and never showed any signs of being irritated. Well the man behind the counter decided to throw the router into a plastic bin on the floor beside him. Not just drop it, throw it...so violently that it startled other customers in the store. Seeing his was obviously having a bad day I didn't even say anything about it. Also talked to me as if I was a lesser person for canceling my service. Not sure what his problem was but I was never irritated about the service or anything. It's not a problem for me to change since I never signed a contract. Not sure what his problem was but definitely wasn't a good ending point of my experience with the company. Attached is a photo of my receipt. I don't see his name but maybe there's something on here to show who was the employee "helping" me. read more

Cox Store - Television Service Providers Near Me - Newport News, Virginia

If I could give this store & company zero stars, I would without a doubt. I unfortunately have to have Cox because my apartment doesn't provide any other providers. The people who work here are incompetent, rude, & extremely unprofessional. I called to pick up my box for add ons and paid a $50 deposit, they said I didn't and the "deposit" payment I had made deducted from my bill for the month and there was nothing more they could do. The manager then proceeded to hop on the phone & wouldn't let me get a sentence in. I finally got fed up and just said screw it. After calling customer service not once, but FOUR times, I finally was able to get in touch with someone who actually had a brain that could comprehend my concerns. Come to find out, they couldn't process the order because of a glitch in the system on THEIR part. A joke of a company & an even bigger joke of a store. Kudos to the person who doesn't bite their tongue like I did today read more

This is our first time using Cox internet as it was the only provider available in our new home. We've lived in many places across the U.S. (military family) and this is the worst internet we've had to date, and also the most expensive. We currently live in military housing on Fort Eustis in a 1700 sq ft home with Cox as the only option for internet. The internet is incredibly slow and does not reach all rooms in the home regardless of where we place the equipment. All we do is use smart phones, iPads, and stream basic tv services from a Firestick for a small family, but this internet cannot even support that. If we had any other option in this area, we would never continue to use their service. It's also much more expensive than we've ever paid for internet alone in many other states (with a data cap). Absolutely would not recommend their service if you have any other option in your area. read more