This isn't a review about Cox as a service provider, but rather the customer service I received while in this Cox Residential Digital Solutions Store location. In preparation for moving into my new home, I called Cox and ordered a TV/Internet/Phone bundle. I later realized the bundle was out of my price range and called back to modify my order to exclude the digital phone service. The order to send out the phone equipment was already processed and I received a package containing the equipment at my residence. A quick phone call to Cox resulted in directions to return the equipment to a store nearby - enter my visit to this location. From the time I parked to the time I returned to my vehicle, about 3 minutes passed. I was greeted upon entering the store and when I explained the reason for my visit, I was escorted to the cashier's desk where they quickly processed my return of the equipment and provided a receipt. No fuss, in and out. The gentleman seemed happy to help and that made me feel good about doing business with them. read more

I worked with Doug this afternoon in a room full of hot and grumpy folks. He was very nice, and was able to take care of me in a quick but courteous manner! Thank you Doug! read more

Worst company on the planet with the worst employees and policies on the planet. I am the only homeowner at my address and when I got married I was the sole owner of this address and we opened the account as a community property account 50% me 50% Him. Instead of just removing him from the account Cox wants to force me to close the account run a credit check and do a deposit and I'm not doing a credit check because I'm applying for a mortgage and I'm not going to hurt my credit because I got divorced. Not only did I go in the store get the runaround and not get the credit that I was due for the television they talked about but I was told I need to close down my account even though I'm the only homeowner at this address and have been the only homeowner at this address for 2 1/2 years I told them that I was not an authorized user on the account that has wife it is community property and I am half owner of the account even with all of my divorce papers and all of the paperwork stating that I am the only owner of the house they are still forcing me to close this down and get a new account which will erase all of my bills and all of my detailed information for the past 2 1/2 years and this is an investment property so I need all of that information Cox is absolutely ridiculous and I am now shopping to get rid of their Internet they charged me for TV I didn't even have for 2 1/2 years and still have not credited me RUn - and when I tell them that what they are doing is illegal because this is my account and it is a community property state and everything has been put in my name by a court of law they don't care not at all and they tell me they don't even have a legal department which is obviously another lie read more

This Cox Store has all the answers and they are quick. Customer Reps Saul and Doug are especially knowledgeable and professional, and they've found great solutions for my two accounts. read more

Cox came to my home to install their contour box. After 4 hours and 2 techs, I had NO T.V. service. Two days later, they sent out another guy and again....they had screwed up my system and my T.V.'s did not work. After hours of phone calls and no resolve, I hired an A/V company to get my system working. I submitted the bill ($278.69) to Cox. I went from the customer service department, to the loyalty department to the excalation department, to the executive office. Their response (to a 30 year client)...we won't pay the charge. See you in court! This is after they raised my monthly charge by $30.00. This company is PATHETIC!!! read more

I have been a customer of Cox for over 8 years, My biggest complaint my bill keeps going up and up. I had an agreement with them my bill would stay at $148.00 until Feb 2019, it went up to $158.00 in June, it went up to $162.00 in July, now I just received my bill and it $187.00. The only good thing I can say about Cox, they do have good customer service. I never had a problem. read more

Went in to return a DVR after Cox had cancelled our TV service without asking us on Sept 1. We were thinking of cutting the cord, so took advantage of them canceling service without us asking to do so. Asked for a receipt for the return - only to have to wait in the queue for 15+ minutes of customers needing to talk to a representative. All we needed to do was get a printout from the receipt printer, and when our name came up, out it came. I pulled it off the printer myself after waiting 15 minutes FOR NO REASON other than bad customer service. What kind of customer service is that? Glad we have the receipt though, since it looks like they're trying to charge us for the DVR we returned, when weren't told we needed to return it (but did), after they canceled TV without us asking for it to be canceled. What the heck is going on behind the scenes at Cox? read more

HORRIBLE, HORRIBLE, HORRIBLE Home security is a money sucking nightmare; and the customer service does not exist. "AFTER" I canceled and paid off my bill, they continue to send monthly bills. read more

Frankly, I cannot give Cox ANY stars but the Yelp app Requires a selection so Cox receives the LOWEST possible rating. Here's why: 1) upon 1st visit, their sales reps smooth talk you into thinking that "bundled" services like Internet + all these great CHOICES of various channels of TV, priced according to Your choice (woohoo) are the best things since sliced bread, lol! So, instead of getting just Internet service @$105=$85 for the Connection + $10 extra for the landline (necessary for backup if you lose your cell & have to track it or if have a printer esp with fax + $10 for the monthly modem (see below), I walked out with an agreement that was costing me $153 per month. And, regardless of the purchased bundle package, you have to commit to 12 months of Cox service!! Now this whole situation must have been my fault because I agreed to all of that And Didn't -& still don't- have a TV. 2) That lasted less than a month when I called the Cox rep & said the monthly charges were beyond my ability to pay, so the TV bundle was dropped, including an extra $15/month that the Installation tech convinced me that I needed for everything to work properly! 2) Cox convinced me for the Longest that I needed a bigger, Better modem to: a) handle the higher/highest speeds & b) handle the two channels. First, speed is only the amount of time it takes for your connection to load & has nothing to do with the Size of the box. The ONLY reason Cox forcefully convinces you to take the Contour modem is because it's fitted for Cox TV so further down the road, all they have to do is write up the new contract & earn their new business bonus. But, get this, they're going to charge you a ~$100 service fee for a tech to give you enough cable to reach the location of your TV. PS: go to Frys Electronics or equivalent & pick up the cable + an Ethernet connection to plug into/connect your TV. 3) Go price what it costs for the box. & consider that you've committed for 12 months x $10=$140 over 1 year's time [& whether or not you renew for yet another year]. PS: within a year should you wish to cancel likeI did initially to go without TV & go with another Internet provider, simply do just 2 things: Remove Autopay and Return the modem to your nearest Cox retail store (Make Sure to get & keep your Receipt (s)!!) 4) If you don't mind paying at least $30-50 more the second year & like Cox's TV choices more than streaming TV like Netflix, then you've found your carrier. 5) Remember: the other Internet providers Do Not all have a "contract". Once you cease to use the service, there's nothing that Cox or any other can claim as actually providing something to you. [like Centurylink=fiber optics, not cable so it's far less likely to be affected during a monsoon & is more or less the same price for the service but has a different modem that is a lot more expensive to buy outright]. read more

I came into this store pretty upset with Cox in general due to some online customer service representatives.Gabriel was so amazing that he actually turned my opinion of the company around. He took the time to listen to my frustrations and he bent over backwards to deal with them. From now on, he's our go-to guy.I highly recommend going to this particular store if you're having problems with Cox, it might be your answer. read more

Cox Homelife Be aware that the sales representatives are inept. Was quoted wrong price for my monthly monitoring, never given a quote for the installation of the system and sent a bill for $1263.00. They are either deceptive or really stupid at what they do. Waiting 2 days for a manager to call...the supervisor Knox was borderline rude and stupid and useless. Be aware if you sign up with them to do alot of work to get this straight... should have stay ed with ADT..their service was as bad, but they were upfront with pricing. Cox is awful to deal with, could'nt rate them low enough They also don't tell you that you have to pay a $3 per month monitoring fee for this tablet to run the system..ADT doesn't have this...had I been told this would never have cancelled appointment with ADT. They are a awful company to deal with. read more

I recently had to discontinue service with COX Communications due to military duty requiring me to relocate to South Korea. Although, I returned all of my equipment they refused to update my information and have charged me $314.00 for NOT returning my cable box and modem. After experiencing such horrible service to a Veteran, I will NEVER use COX Communication services again. read more

DO NOT SIGN UP FOR COX INTERNET. They charge you according to the amount of USE. That's right. They charge for data... like they are a cell phone company. When you have a family streaming Netflix, hbo, gaming, etc... it's far too easy to go over your monthly "allotment". Once you go over, you are charged for it. Our $60 internet bill was over $90 ($120+ during the summer months with kids home during the day). Switched to century link and now pay $65 for UNLIMITED internet like the rest of the world. Worth the switch. read more

Robert was extremely helpful. I came on my lunch and was hoping for a quick solution. He set up my new account, gave me the equipment and next steps to get the fastest set up solution for my new house. I was bracing myself for a terrible interaction as most of the time these places just try to upsell and don't care about your actual problem. I never write reviews but I just had to because I was so impressed and appreciative. This man deserves a raise!!! read more

The store was ok and provided me with what I was after quickly (cable tv). The installation didn't go as it should have. The customer service on the phone presumed the cable in the wall was bad but thought it may be the cable box or the remote. Where the problem lied was with the cable installer. I was told they would arrive between 8-10 in the morning the next day. They (he) arrived at 9:50. Once he arrived, I got the feeling he was ready to head to his next appointment without really giving me the time of day. At around 10:20, he determined the cable was most likely bad. The area where the cable was located was locked. I proceeded to have someone come to allow him access...it was to be around 10-15 minutes. At around 10:40, the installer became unruly and told me he was going to cancel the appointment and proceeded to leave while the person was coming with the key at the same time. The installer REFUSED to stay despite my plea. I called Cox Customer Service who really didn't have anything positive to say. I hung up and subsequently returned the equipment. First time I have ever dealt with them. The last also. read more

I could care less what the quality of customer services is when the wait is around 30-40 minutes just to return a receiver. I had to Re-read the sign because I thought I had stepped into the Department of Motor Vehicles. read more

Had THE worst customer service ever by a Tim who pretty much tried to stare me down because I asked him a question about the wait. I was already in line so he puts me back in the end as if I just came in. I can't wait to leave cox alone due to their awful attitudes.!!!! read more

I was fed up so switched from Cox to Direct TV, was so wonderful having good service for a change and no outages. Last summer we decided to go back to Cox to add the home security package too. HUGE MISTAKE!!! Three months of Cox problems and we're back to Direct TV. read more

The absolute worst service ever seen in my 20 years of dealing with Internet companies. As I write this review right now, I actually had to shut the Wi-Fi off of my phone because the yelp page would never load so I am using data from my cellular plan instead of using the Wi-Fi which I pay for because of technical difficulties on top of technical difficulties. My advice, Use any other company, if you can ....but then again there's a whole issue of cox having the monopoly in a lot of areas leaving you with little choice but to havé to chose this crap. read more

Cox is the worst provider on this planet. It took one whole day to get it registered. Then they got it all wrong. Put in the wrong equipment for online service. I have been handed around their entire staffing system. 1out o20 were at least kind instead of Crankey! Spent 1/2 day getting them to get the billing address right,. & then they sent it to the wrong person. They were ever so happy to send a technition out at the tune of $60, because they got it wrong! Have the idiots taken over the ass-ilum? Nobody know anything..Phone tree Hell, because one gets, conveinently disconnected often. Do yourself a favor & avoid them if you can. I was promised no contract, but we shall see. I got the service for my sis. So far it has been an exercise in exasperation! I wish I had read yelp before I purchased it. I'll bet they are so bad that don't even read the reviews. They are a bad joke! they don't deserve a star! Too bad you don't have hazzard signs for ratings. If you like abuse, do sign up for them. Doe G. read more

I received A+ service from Doug when returning my equipment. Great experience...I would much prefer to go into this store than to talk to anyone on the phone from Cox. read more

This company is the worst!! The ONLY redeeming factor is the internet service. The MOMENT there is a better local service I will switch!! We are hostage to companies in Phoenix. Customer service is absolutely THE worst I have ever experienced. I would NEVER recommend but I forced here to give at least one star. read more

I've been in the store two times and both times I've had great customer service. Today there were quite a few people waiting ahead of me, but they have que set up and you can see on the TV's where you are in line. Demetrius helped me today and was very courteous and solved my problem quick. In the past Stoan had helped me when I decided to switch from DirecT to Cox. As many reviewers have said, don't waist your time on the phone with Cox customer service as they aren't the best. Visit the Cox store and you'll get your problems resolved in fast and friendly way! read more

Wes is the employee to be helped by! He helped set up my installation and also explained to us the billing process. He's awesome!

If there is anything worst than Cox Internet/tv, I haven't found it. As a high tech company, there must be a way for them to notify customers that there's a problem instead of having you you wait on for 15 minutes to be told. As soon as my contract is over, I will switch to anyone else. This is crazy. read more

Can I give them 0 stars?! They have the worst customer service, the worst internet service and above all, no one knows what they are talking about! I paid my bill on Friday last week, and since then my service has been suspended twice! They tell me it's for an unpaid balance... how funny when my bank acct shows I have paid you! I took a screen shot and sent it to them and they still turned off my service. WORST COMPANY EVER! read more

I tried to set up for Cox internet so I called their 1800 number and then got hung up on twice and then tried calling them again and the machine said they are now closed. Unbelievable. The employees just trying to get out of the office so don't call towards their closing time. Time to sign up with any company other than Cox! read more

Stood outside the store at 7pm the other night while the employees stood there and looked at me from inside. Granted they close at 7 but a little acknowledgement is what keeps customers. I had called before 7 and no one answered so I ran over to exchange my box. Cox, it's a competitive market out there. Maybe the other cheaper services out there won't be so arrogant. read more

3.5 stars, it's definitely overpriced but I recently have been working directly with a woman named Sirina and she is lovely! The Internet is working very fast and she's helping me get the DVR working again, we are trying to find solutions. read more

We moved to Phoenix area in December, and went with a Cox Silver package deal and are paying more than what we thought we'd do already. Fast forward half a year, and we now need mini boxes for all three TV's, adding $36/month to our bill. When we purchased, we had buyers remorse and went in before the 30 days were up, which they told us we could do to make changes. However, to get a lesser package (skip the home phone and alarm system) TV and Internet service was going to cost us MORE, plus we would have to pay to cancel home alarm, which they had not made clear to us. Unfortunately, we were told Cox is the best coverage where we live. I'm hoping someone else improves their service, because I hope to leave Cox at the first chance I can that doesn't incur cancellation fees. read more

I have had many problems with our Internet connection with cox and working from home creates a huge issue for me. I have called multiple times throughout the past month to fix this issue. Not only is it extremely hard to finally get a hold of a representative but once the Internet is fixed it works perfectly for about a day and then goes back to lagging all the time. I called back today and was disconnected by the automated system 4 times and couldn't contact them via the Internet because it is still currently not working. I wish we had century link in our area because it's such a hassle trying to get a hold of cox. read more

Your want great service? See David Jimenez! Don't waste your time calling Cox customer service. It will just waste your time & frustrate you. Walk right in, ask for David & he will help you save time, money, & walk out a happy camper. Thanks for helping us David and Max! read more

This review is regarding Cox's handling of COVID-19 protocol and safety. As is stated at the store's entrance masks are required, and the store emphasizes the safety protocol they are undertaking during this time. They have a person at the door letting people in to keep store capacity to a minimum and there was an employee circulating throughout the store cleaning. While this is all great, the woman at the door was wearing her mask below her nose, which totally defeats the purpose. There were other customers inside doing this as well. This is totally defeating the purpose and not keeping anyone safe. While I was waiting inside, a woman and her young son waltzed in without masks and did not sit and wait as the rest of us were instructed, but pranced about touching everything she could get her hands on. No one said anything until I asked the door lady to take notice. She did then ask the woman to wear the mask, which she did, until she was being helped at which time she wore it under her nose as well. Is this a joke to your store? Don't put up appearances of being "safe". Actually do it. Terrible. read more

Absolute worst cable company to deal with, and that sets a pretty low bar. The service is crappy, but most annoying is the almost non-existent customer service. They are rude, not knowledgeable, and pretty much guaranteed to screw up your service (and bill) if you try to change anything. And God forbid that you are on a plan and try to add something, and then decide you don't need it so you want to switch back to what you had. They will tell you this is impossible to do at the same price, even though with the prior plan you were guaranteed that price for at least one year. Example. I had a plan that cost $160 per month including internet, cable and phone. This price was guaranteed from June 2020 to June 2021. In November, I decided I wanted to add the sports package so I could watch a football game. This should have cost only $5-$10 per month extra. But I was told, no, I have to switch to a different package, which will make my bill $230 per month. Having no choice, I said okay. Then, the football game I wanted to watch wasn't even on the sports channels, even though Cox had been advertising that it would be. So I called a week later and asked to switch back to what I had a week ago. First person did not know what she was doing, and she canceled all of my TV stations and downgraded my internet. So I immediately called again, and got someone who at least knew how to put the package back so I would get the same internet service and TV channels, but she hung up before telling me what the price was. Since she put everything back to where it was, I presumed the price would be the same. But no, when I received my bill last week it was for $185 instead of $160. So, I call again, and after being on hold for about 20 minutes, I get a jerk of a customer service person who keeps talking over me and telling me that I cannot get the lower price because my discount "expired." I ask how can that be, when I was previously guaranteed that price for at least one year (only six months ago). She says because when I changed plans (which was the only way to add the sports package), my discount "expired." The customer service rep was extremely rude, and constantly talked over me, never letting me finish a comment or question. So I asked for a supervisor. She said, in a rude manner "fine." Then she put me on hold, and after 45 minutes of being on hold with no connection to a supervisor, I finally hung up. I would gladly switch to a different service, because these guys definitely do not deserve the business, but there is no other option where I live. This is what happens when we allow monopolies. I have a second home in L.A., and the contrast between service is amazing. With Cox, you need to call every year to "renegotiate" your price and there is a disconnect charge if you cancel before the end of your next year of service. In L.A., there is no contract, no disconnect fee, and I get way more channels for less money. And if someone needs to come to your house, they give you a ONE HOUR window, and they show up on time. This is for a company that used to be horrible (Time Warner/Spectrum) but which completely revamped the way it does business once competition arrived from AT&T and Verizon. We need some competition like this in the Phoenix area. Otherwise, Cox will continue to plod along with subservice and outrageous prices. read more

This company is the worst. They have their heads so far...well you know. My house property has a cable box unit in the front corner of it and it is in the way of me parking my box trailer on the side of my house where I have an RV parking and gate. I called 3 different times in about a 3 week period trying to get the box relocated or buried under the ground in an underground unit and all 3 times I was assured it would and could be done. Well, it of course did not get done and resulted in my ex-neighbors son driving over it and destroying the box. I called again to notify them what had happened and again I was told it would be taken care of. Of course it didn't get taken care of. So, since now I had nothing really to see that I could avoid when backing my trailer in...I ran over the thin pole that had all the lines running to it and caused people to be without cable for a while. This caused Cox to send out a technician that repaired the unit, but when I asked him if he could bury it in a box similar to that of an irrigation box, he said no. It would cause corrosion on the terminals he said. That's funny, since I was told 3 times it could be done by associates on the phone and the cables all ran under the ground from this unit to all the houses in the area. Anyway, now they are trying to bill me over $1000 for the repair that took 15 minutes and I even offered to dig the hole. I just received today 5/7/18 a notice from an attorney saying I must pay the amount in full in 10 days or I will be sued. Such a horrible company and not worth the money as most other reviews have said. Centurylink is cheaper and much more reliable. Oh, and Centurylink agreed to bury their box unit which is located in my back yard. read more

If I could zero stars I would. Cox service is that bad. I personally feel that the only reason they're is business is lack of competition. For residential / business "high speed" it's literally the only option. So people like myself pay over a thousand dollars a year for sub par service. If another provider ever came to town it's likely Cox wouldn't last long. read more

We arrived at 4:30 on a Saturday afternoon. Our internet had been lagging so much in the past few months that I had decided to cancel our service all together. The lobby was full of other customers so I thought we would be waiting a long time however we only had to wait about 15 minutes. It was not bad as there were plenty of spaces to sit down and watch tv. The gentleman who helped us was very knowledgable and answered our questions clearly. He asked what the problem was and then suggested that we change our router since his records showed it had been 8 years since we had done so. He said we could buy 1 or rent one for $10 a month. He suggested we rented first to see if that solved our problem then as he was checking out our equipment, he told us about a promotion that tripled the speed of our internet and cut our monthly down $10. He also provisioned our modem/router in the store so all we had to do when we got home was plug it in which saved us the time of calling in and sitting on hold. We were in and out within 40 minutes even when they were busy. read more

WORST SERVICE EVER. Don't walk away, RUN. If you can get Direct TV do it. If you can't, ANYTHING is better than Cox.

Because of the great Customer Service and Teamwork that's provided by all staff here...this Cox Store Rocks! As soon as you enter the doors you're welcomed by friendly associates with a great system in place to move the line along quickly and efficiently. Came in this morning to get 2 mini boxes and left with my goods in hand and huge smile! Thanks Everyone:) read more

This is the absolute worst service I have ever had, I had dial up that was more reliable. I have spent more time trying to get a connection than actually using it and it keeps dropping the connection. I had wireless with a phone company on the same computer that was faster and flawless. They came out and relocated the router that lasted about a day and same sH*t the next morning. I am switching to ANYTHING but COX and never again! Run run run away and get anything but Cox! read more