I wanted to upgrade my services to include recording and not only did Jan make it so easy but he ended up saving me a lot of time and hassle. He was able to just change my box and it ended up being affordable and just a wonderful option that saves me money! I can record my shows and I don't have to bring the box and chords in it should just reset and record! I just really appreciate his excellent customer service and how easy he made everything and how comfortable I felt talking to him. I definitely recommend calling the store directly and getting your issues fixed so you don't have to make a trip down busy Camelback Road in Phoenix read more

Employees give incorrect information over the phone, causing me to spend over an hour driving back-and-forth twice

Easy as pie! Carlos was great. This place has an awesome staff and they are go-getters. Thank you!

I had a great time getting my modem from Mikah! I hope I spelled that right. He was very informative and walked me through everything and even helped me trouble shoot some things when I called back. Very chill and cool dude. I was definitely stressed that day and my interaction was very stress free and brightened my day. Thank you Mikah! read more

Cox Store - Television Service Providers Near Me - Phoenix, Arizona

Customer service is phenomenal, Jan helped me today and he did a great job. I was worried I'd be sitting there for hours or they'd try to sway me one way or another to get me to spend more money. Not at all! Very understanding and helpful. read more

No wonder Cox is being sold to Charter. Worst service ever on getting WIFI at home to work efficiently. I have had tech service to the home 4 times in 2 weeks, unable to fix signal, and I on fiber optic. When a solution was found. "install a Pod-2, wouldnt you know a no longer available product". I rely on communciation with medical devices to alert health care provides via wifi. I now spent 3 weeks for resolution, got my new bill with a charge for the POD-2, but never received. Customer service is oblivious to all of this= and forget this AI agent thing, they are useless answering questions. read more

People like to hate on Cox because they have a bit of a monopoly but this store does a good job of getting you in and out.

Came by to purchase an internet self install kit. There were several people waiting but they have you sign in and it goes onto a TV which let's you see when you're next which was pretty quick since the store had like 6 employees working. I got Manny who was super easy to tell him exactly what I wanted and he did pitch me a very nice combo if I switched my mobile carrier but I was upfront n said I'm happy w my provider. He appreciated it and moved on, didn't try to push the promo on me which I appreciate. Very nice guy to chat with during the transaction. THANKS MANNY read more

Cox team was super helpful in getting my tenants set up with services. Julio provided top tier customer service and was communicative throughout the process. We had some complexity in terms of new Units that were built at the property but Julio navigated this with ease! It's clear the team here cares about delivering a world class customer experience. read more

Cox has the worst service in the internet business. I would change it in a heart beat if it was in my name. Everyday we loose internet sometimes days at a time. And my husband won't do anything about it . Like CHANGE COMPANIES. IT'S not worth the high price they charge read more

45 min wait to return equipment they threaten to charge you for. Stupidly slow and inefficient.

I have had cox for years. Generally the service itself is consistent. The CUSTOMER SERVICE is deplorable. Wow. Due to the monopoly Cox holds no choices. So they treat their customers terribly & have no accountability. I've been bamboozled by Cox. And not the good kind. read more

The internet is often quick and for most things (movies, social media etc) it's fine, but I would not trust Cox internet with ANYTHING important. I work from home and also am an online student. I would use my Verizon mobile hotspot over my own home internet for things like exams (where dropping internet access can cause the exam to end) or meetings that I couldn't afford to just suddenly drop off from. When Cox works, it does what its supposed to (aka what you pay for), but never trust it to work when you need it to, it will let you down. Also, if you contact them to get a service tech to come look at things, they will respond with essentially a threat of a $75 charge "if they can't find anything wrong," and then follow that up with a 'great upgrade offer' for just $10 more per month. I don't like leaving negative reviews, but I feel like people should know what they are paying for before they get suddenly logged out of an exam or dropped from a video conference. I also attached photos of what I am paying for vs what my speed checks often look like randomly throughout the week. read more

Cox Store - Television Service Providers Near Me - Phoenix, Arizona

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Their CSR's and retail locations are ok but their business practices are godddawful. So living in AZ for 10 years I got to know them real well. Here's some of the fun ways they waste your time! - Every two years they raise prices 40% unless you call in to complain or threaten to disconnect. - Charge you $50 to set up your internet in your house that you do yourself. (If you get a tech I think it's more if he does show up from my memory) - Make you select their Cox Panoramic Wifi/Modem combo for $14.99 a month even if you have your own modem/router. CSR says they can take it off when I call when I set up but that's not true you have to go return it at a retail location. I wonder how many tech illiterate people they scam with this. - Kicked out Google Fiber from Phoenix by suing them in 2016 ensuring they and Centurylink have a duopoly in Phoenix. https://www.bizjournals.com/phoenix/blog/techflash/2016/08/google-fiber-in-the-valley-cox-communications.html - Messed up my transfer location and account details so I've had to contact numerous chat supports to get my internet up and running over 3 days. Granted they do have some pros they've added over the past decade - Text chat support. (Really helpful especially when before you get hours on hold or you have to suck it up and wait for the next business day. They usually get problems fixed faster then a phone rep somehow) Shoutout to John M! - Speeds are a bit better than Centurylink USA is in dire need of an ISP re-haul. Whenever I go to Asia I get depressed knowing how bad the internet is here in the States. But at least we're not Canada right with Bell/Rogers amirite??? read more

Worst service in Phoenix. Service was always out for hours or days. I lived in downtown Phx and every day internet would go out. Had century link before. They are just as crappy read more

This place sucks. Left here with my issue unresolved and annoyed and had to call a supervisor to get the help I needed. The employees are more interested in chatting with each other about football than helping the customers. A waste of my time. read more

Very friendly fun staff. Walked in needing help with my wifi service and was seen within minutes even though the store was busy. He helped me resolve my issue within 10 minutes while I was there doing it with him on my phone. Felt very satisfied and thought it was a awesome experience! Would definitely recommend to others read more

I waited longer than the time it took to process the return of my equipment. I canceled my service because they are too expensive and I always got the run around when trying to downgrade my service. So I made the leap I just got internet from T-Mobile for way cheaper and it works great! read more

I've had nothing but trouble with Cox Internet. My service keeps disconnecting, and I'm left without wireless Internet consistently during the day. Recently, I was told they were doing an upgrade that would fix these issues, but here I am again with no Internet. It's incredibly frustrating to pay for a service that doesn't work, and every time I reach out for support, I get the same runaround. If you're looking for reliable Internet, look elsewhere. Cox has been nothing but a headache. Believe the reviews. read more

No wonder this store is rated 2 stars. All I had to do was return equipment, it was 2 minutes before close and they wouldn't accept and were extremely rude about it. Who ever is the manager here should have a talking to from the GM. They wouldn't give me their names either. read more

Overpriced for Cox and no refund from my deposit! Ripped off for cable and wifi!!! They stealing my deposit and wanted me to paying for $151!!! I think so I don't have to pay!!!! read more

Today I needed to drop off a contour modem during my limited time in Phoenix. I had been told by a helpful Cox phone agent on Thursday (when I cancelled the extra modem) that I just needed to drop it in the store. I was assured I did not need to wait in line, I did not need to talk to anyone. It would be scanned at some point within the 10 day window but the charges were off the bill. I repeat...I did not need to sign in, stand in line or speak to anyone. Literally get it inside the store. That's it. Awesome. I arrive at 2:05 and discover they close at 2:00. Customers are in the store, as are 5 employees. I signal that I have a drop-off and am waved away like an annoying gnat ($300/month customer for 30 years but a gnat ). I wait around in 108 degrees for 5-10 minutes outside, hoping I can just pass the modem into the store when the last customers leave and someone comes to the door to let them out. Finally someone does came to the door , but not to help. He is there to get rid of the annoying gnat. He yells out...NO he CANNOT open the door! No I CANNOT explain this was already processed, and I just need to drop it inside of the store to be dealt with on Monday! I can't come back, I say. I am leaving town today I say. "Take it to a UPS store! I CANNOT OPEN THIS DOOR." Hmmm. Is this Fort Knox and you truly can't? How the heck are your customers getting out? Being a Phi Beta Kappa college graduate I figure out that this 30-year-customer-with- a -$300-per-month-bill (a mere gnat, remember?) is up SH__ creek without a paddle. I will get nowhere with people who could care less about customers. They WON'T open the door or even listen. So I drive (literally) across the street to the UPS store ( who is awesome btw...I will write a glowing review on them next) so that they can package it all up, have it picked up by UPS, and drive it (literally) across the street next week (I hope UPS charges a premium for this service and that the charge gets taken out of this store's budget). Cox's customer service over the phone, their tech support and the product itself is usually pretty darn good. The Cox stores are appalling and this store is exceptional in that regard. 30 seconds by one employee would have made all the difference. I am not a gnat, but a 30-year customer. Treat me like one. read more

I'm not sure why they have such poor reviews! They were so great and helpful! Xavier was very friendly! read more

Cox Store - Television Service Providers Near Me - Phoenix, Arizona

I no longer needed the leased modem because I moved to a home that already had WiFi provided. In order to stop getting charged - you guessed it, I had to go to the store to return it. I went to this location around 2pm. Pulled up to a short line. The lady took my name down and about 10 minutes later, a rep came out and walked me to his counter. He scanned the box and pulled up my info. Bam! 30 seconds later, a receipt printed out and I was out of there. Painless. read more

I lived in a place that required me to pay $25/month for Cox cable service of which I never watched because it never worked. The internet during my; time at that place for two years was honestly pretty good, excluding multiple outages/downtimes with people working from home more often. Then, I moved. They closed my old account and started a new one. I moved into my new place and didn't have internet access for days. The communication process to get an understanding of what needed to happen was awful. Nonetheless, I got it up and running. Fast forward to my first bill - $445. I was shocked. Come to find out the router unit that they told me didn't need to be returned because I got email confirmation it had been returned, needed to be returned. I took it in immediately. No credit to my account so I disputed charges, figuring that would settle the whole thing. Next Bill - $305. I was heated. I expected my bills to be around $105/month. I call to figure it out and got disconnected after nearly 12 minutes on with someone - shocker. I decide to use FB to message Cox and someone sorted out that the info was incorrect and my bill was more closely aligned with what I thought it was going to be. My bill online still shows $305 but the representative says that is just a mistake and don't worry about it. I've had it. The service is awful. I pay for TV I can't watch, and for the insane prices I pay, I can't even get support in a decent manner. The competitor is $50/month cheaper but the service may be a bit poorer but I have no alternative other than to switch. This is the biggest joke of a company I've ever done business with and I refuse to keep spending my money with a company that can't get their stuff together. read more

Super friendly and helpful! Trenee explained everything so well and was so friendly! Easy experience and easy set up!

I have only been to this location twice since Cox moved there store from Glendale to the Camelback area. My purpose in stopping in was only to return items that I no longer needed. Both times I did not wait long because this location is fully staffed. They are all very welcoming and professional from the moment you walk through the door. Both of my transitions were smooth and hassle free. The store is spic and span clean with plenty of room to move throughout the store. Fully staffed with nice employees who look like they enjoy what they do. read more

Cox Store - Store Front - Television Service Providers Near Me - Phoenix, Arizona

They require masks but won't give you 6ft of distance when you ask. They asked me to sign in on an iPad and the lady started giving me shit when I asked for 6ft. She told me I came to her. I had to go to that location in the store for a mask and to sign into the iPad. Please explain how this is my fault or proper customer service... Not to mention she keeps using hand sanitizer every 60 seconds. The whole store smells like tequila and my eyes are burning and watering because of it. read more

I came to return my equipment. There was a long line so I went to go ahead and go to the back of the line. One employee, Susan, asked me "did you give me your name yet?". I said no, and she rolled her eyes at me! What kind of customer service is that?? 1) There was no visible sign that I know of that says "Give your name to employee". So then, I was placed at the back of the line AGAIN. Terrible. Absolutely terrible. They should have a better system for this. 2) They should not expect customers to know the process. The employee in charge of who should be taking names should not leave her/his spot and take note of who goes in line and ask for their names. Don't make people go wait to the back of the line again. Never returning here again. read more

My review is for the whole of Cox Communications. I've been a customer of theirs for 20+ years. At first, I had no problems and no complaints but these past 5-10 years, the overall quality simply leaves a bad taste in my mouth...especially since COVID aka The Era of Corporate Greed. I'm on a tight budget made bad by rent that takes about half of my monthly income and by basic TV/Internet that costs me $115.....for the BASICS! Sure, they have plans for $30/month but that's just Internet alone and it's THREE TIMES more expensive than if I had a K-12 child. Sounds VERY much like a form of financial discrimination to me! Then there's their online chat/assistance. They're in India (!) and if that wasn't bad enough, there is NO communication between this "tech support" and local Cox employees. Hell, sometimes, there's no communication between just the local employees! And you can forget about any sort of recognition for being a loyal customer - their idea of it is to upgrade you AT COST. We should get discounts, NOT additional costs! The ABSOLUTELY worst part of all this is that you're either stuck with high-cost Cox or their sole competitor which changes their name every other year or so. A company that does that usually is hiding something or is so bad at what they do they have to rebrand their name, hoping to confuse sheeple. Fun fact: This competitor USED to be known as Mountain Bell (or Ma Bell, as my Dad used to call them). read more

Cox is the worst, especially in phoenix. I thought it was bad in Scottsdale but the multi-day outages in Phoenix are regular. I've already had 3 and have been in this neighborhood for a month. Wish there was an alternative but there really isn't. read more

Zero Accountability. Zero Concern. Zero Customer Service. Had an issue with my router and returned it. I went to the store and swapped out my old broken one for a new one. Took home my replacement and it did not work, after an hour troubleshooting it with tech support they found it was not a factory reset model. My Cox Panoramic WiFiApp showed the prior owners devises still listed on the router, all 10 of them (ie, Bills Laptop, WilliamsiPad, Amazon Device, etc.). Tech support said it showed the devise was returned in 12/19 but the most recent log in was 3/16/20 as seen on my app of the non connected devices. They apologized and had me return it because it did not work. Today I went to this store and picked up a replacement. Got home and it wouldn't connect. Tech support spend 1.5hrs troubleshooting it and it wouldn't connect to the internet. It appears in my app and to my surprise, 17 devise from the prior owner showed up. 17. Tech support (who was awesome by the way) was shocked and apologized. Once again they determined it was not a factory reset devise and escalated it up to a supervisor who acknowledged the issue. He stated that the stores do the resets, apologized and sent me to loyalty service to cancel my service and waive all my cancellation costs( which was appreciated). I returned the router and the rest of my Cox equiptment to the store and they could have cared less. They blamed everyone else and said it wasn't a big deal, and probably happened because it is so busy with the COVID-19 stuff. Zero Accountability. Zero Concern. Zero Customer Service. Make a long story short, avoid this store. read more

Do not get cox if you don't have too!!! We have been a customer for 4 years and have never been treated right. We have been requesting our cable lines outside our condo be fixed for 3 years! We live right off 35th and Glendale area, they heart of phoenix, we should have the best service, instead we get this. We have had 2 techs from Cox out, both said they will schedule service but they both said,"cox will likely ignore the project request cause it is a poor neighborhood." They were right! I have screen shots of texts from techs confirming this. I have 2 different techs, both have now been told to ghost me after the repair project was scheduled and cancelled...2 separate times now in 2 month. I have zero internet and I pay $150 a month. I lost my job, it was a work from home...when I went to this location to beg for help...they offered me a $50 credit and said they don't handle projects....they only sell services. T-mobile is far far superior in service and price. Cox lies, they profile, and they are 100% prejudice against us that can't afford to live in expensive neighborhoods. I will add the names of the Techs to the review if this is not repaired by Friday 7/16. read more

EFREN. I am able to type this message at home, after Efren spent 35 minutes with me, resolving a very complicated technical issue that online support was unable to resolve (over 2 hours of time). This man is quick, he knows his job inside and out and he was eager to help me simply because he seems to like problem solving. If anyone has a complex issue, or are having issues with cox technical support online or over phone. Either come to this location and wait in que for Efren (I was told he gets rave reviews every week from customers as I arrived), or call and maybe you can luckily get him on the phone. He is really a great guy and Cox Communications is lucky to have them on their workforce. read more

Didn't want to write a review but felt I had to after I feeling like I got played for a fool. We initially had the Preferred 150 plan and would get garbage speeds like 17 down / 7 up (their go to excuse is always "well their just estimates"....even though we weren't getting a 1/4 of the speeds we pay for). Got Ultimate 500 and its $80/mo on the website. However, thats for new customers being an existing one they reserve the right to charge you more for the same broken service. Paid the $100 to have the tech come out to drop fiber. Was told by the tech to buy a particular router that would be compatible. Fast forward to today speed were better but still slow. Now we get speeds of 97 down / 70 up but still no way near the speeds we're paying for. Talk with Cox over chat turns out the router was NOT compatible after i already paid $100 out of pocket for it through best buy. Internet had been working okay just slow as if nothing had changed. The customer service in my experience with Cox is okay its the service and the pricing were they screw you. We've had Cox for 4 years and feel like you will only get good prices during that first year. Year 2 and beyond you're screwed. Prices will start to increase yet service will be the same and not even match the speeds you're paying for. We've now had the preferred 150 plan and were paying for the Ultimate 500 plan on paper when the bill came. We now have the Ultimate 500 and are about to pay Gigablast prices (granted its our first bill it possibly may drop). Our first bill this month is $219 for ultimate 500 a huge departure from the $79 (for a new customer/ $99 for an old). COX seems to have all the plans, charges, fees in the world for when you need something but don't know how to improve the services. And by don't know I mean they don't want to. The things I really hate about Cox is 1) They and Century link have a choke hold on AZ and don't allow any other competitors get a footing in AZ. Pretty sure they killed the google fiber operation before it could even get started by donating to local gov. (allegedly). They don't want any other ISPs getting their hands on AZ as competition would be bad and they'd have to lower prices to compete. Century Link has always been told to me by everyone I know to be bad so you basically HAVE to go with Cox to be able to do anything. Since Cox and Century link are two different companies it technically isn't a monopoly but bullying other companies from getting a footing here so that people only have 2 options for internet is essentially a monopoly in my book even though it is 2 companies on paper. 2) The prices are only good for year 1. After that they increase the prices every just like for an apartment but you have the exact same service no upgrade to your internet (apartment with same appliances but charge more each year lol) (although they lie and say they are always improving services by putting up infrastructure but you will NOT feel the change). 3) You won't get the speeds they claim. They'll just hit you with the "those are estimates excuse" or have you go through basic troubleshooting hell of unplugging your device and waiting as if you can't do that yourself. They know how to take payments but don't know/want/ or care to improve services. read more

The worst customer service I have ever had. If you want to waste money and time, you can use them. We have been with them for years. Every time if there are internet issues, they either push us to switch plans, and that always come with some unexpected fee. Or sent the technician to check, and if their technician came in to fix their problems. They would freaking charge you. Seriously? I am paying you every month. Now you charge me for fixing your own problems? (their wires or hub in our neighborhood was damaged). Every single time, they charge you. This time we decided to cancel, and they push out 1 gig internet and offer some discounts, of course. Again, a lot of unexpected fee. We have made up our minds never go back to Cox. NEVER!!!NEVER!!! They told us this is not a contract plan, we can cancel anytime. That is why we give it a last try. Now they are saying we will be charged for a cancellation fee, because it's a contract plan. They are just lying into our faces and always trying to charge more money. Cox it is a perfect name for this business, they are cocks. read more

Worst price/deal for service and way overpriced. Only thing available at my complex so I had to grab this weak service. Definitely don't recommend. A huge line of ppl returning equipment should of been my first sign. read more

Cost is very high for service that gets interrupted. It's annoying when you deliberately interrupt service to get customers to call just so you can harass about paying for bad service! Coz will claim that "everything looks good on our end" but the service is still not functioning well! read more

Loved my interaction at this Cox location. I was greeted immediately with a smile. Was checked in and was seen in about 10 minutes. The agent who helped me was nice but I don't remember his name. The standout person was Susana. Wow, what an awesome woman. She took the time to make sure I was comfortable waiting, got to know me a bit, she made me laugh and she smiled the whole time. I wish everywhere I go could have more Susanas! Thank you! read more

I'm not sure why folks rate this store so poorly. I came here to swap out some equipment. I was in and out in about 10 minutes, if that. My name was placed on a list by a friendly gentleman who met me at the door. Then, a gentleman called my name, swapped out my damaged equipment and then he escorted me to the door and opened the door for me and sent me on my merry way. My experience in this store was pleasant. read more