So I came in asking and looking for headphones for my new IPhone Pro Max 17 that's being delivered…read morethrough FedEx this week. It's been a min since I got a new phone. So I asked if the new phone would come with headphones, because I couldn't remember if they did it didn't... the only employee working, at 1:15 pm 02/03/26, Latino in his 20's looked at me like I was an idiot and said with a smirk, "they haven't come with headphones since 2021"... that would be common knowledge to him; since he sales phones for a living... I don't. So I think it's worth asking... then I asked if he had any head phones with cords In his store, he again looked at me like I'm an idiot and said "we definitely don't sell headphones with the cords here".... So if you want to be looked at like an idiot and talked down to... head here to AT&T at 4423 E Thomas Rd.

I'd give them a negative 10 if it was an option for the lack of respect from the "manager" that I…read morereceived. I upgraded my iPhone and could not complete the transfer, therefore, I went to this AT&T store for help. I was so frustrated and beside myself because AT&T promised me by phone that it was "super simple" to transfer the phone info from old to new. It wasn't and when I got to the AT&T store I was beside myself. The first sales person I came across was Victor who was trying to help me but eventually the rude manager "Bryant" stepped in (he didn't give me his name and wouldn't allow Victor to give it to me, but I looked at his name tag briefly). That manager "Bryant" stated "I'm being rude to you because you're coming at us" and no one was "coming at them" and I tried to explain that I have been at this all morning since 4AM and I'm frustrated. The manager "Bryant" said to me we're done. I asked well can you at least help me prepare my old phone to be sent out. The manager "Bryant" said no because you're a liability!" Victor was willing but "Bryant" said no, and told me to "get out of my store". All I could think about was why didn't I visit this store before upgrading, because based on this experience I'm sending back the new phone to AT&T and going with another carrier because not only was this behavior from "Bryant" uncalled for but unnecessary. I work with customers and they always come first especially when they are experiencing "hang ups" with our service. Never have I ever been treated so poorly outwardly and with such confidence. It's as if "Bryant" owns the AT&T store and maybe he does, but he needs to be schooled on customer service, because he had no experience in being the expert how to treat customers. I was not only frustrated with the AT&T product, the new pi phone, I was also embarrassed by "Bryant" for not knowing how to behave.

Brought my phone in for a new battery. Returned to pick it up and they handed me a phone that…read moredidn't work at all. According to the "tech", the screen cracked when they disassembled it due to corrosion from being exposed to moisture, so essentially they broke my phone. Whether or not their story is true, or if they just broke it and didn't want to accept responsibility, well I guess that's a question that only them and the Lord knows the answer to. Interestingly, for just an extra $100, I could buy a new screen and replace the one that they broke. Anyway, this was at 7 pm and I needed the phone for work the next morning so going out and getting a new phone wasn't really an option. I guess they know they got you in a pickle. I'll give them two stars seeing as the tech did seem to genuinely feel bad and threw in a "free" screen protector to make up for it. Next time, go to Apple or BestBuy or at least somewhere that doesn't engage in shady business practices and will stand behind their work.

Made an online claim to fix my ASUS ROG Ally and took it into the shop here and was told that my…read moreclaim couldn't be found in their system but it took my 100$ .... They refunded me and told me to make another claim??..... I don't have time for back and forth games . If their system could take my money they could have taken my asus then and there FOR FREE . or they should have taken my asus to fix it and I pay them whenever the refund comes back onto my account. If you come here keep your fingers crossed because you're very likely to leave empty handed.absolutely nothing was resolved except the refund.

Fixed screen on Samsung S23 ultra. Good price and put a screen protector for free…read more Took about 30 minutes

Worst place ever! Do not come here the customer service is horrible and the prices are made up as…read morehe go. He told me to fix a cracked screen on a iphone 15 is $325. Don't waste your time

They accidentally deleted all of my storage and still charged me full price. They don't use legit…read moreparts and order fake stuff from overseas.

Quick service for my 6plus. I went in during my lunch break and I had it within the hour, which was…read moregreat! The guy that was working seemed to be quite knowledgable and gave me a reasonable price for the repair. Overall, great customer service!

I visited this store to trade in my iPhone, they evaluated the phone at $800, processed the trade…read morein and I left. They called me 20 minutes later and said they didn't finish processing the trade in fully and that I had to drive back to the store. I told them I was unable to so they said they would call the manager to see if they could do anything. They called me back 10 minutes later and said they could process the return with out me coming back but that they will only give me $350 now. The phone was used as any trade in is, but there were no cracks and the phone operated perfectly so I tried to fight them on it but he said I could take the $350 or leave it. Worst customer service! Do not use this store for any AT&T services!

Went in to get a brand new iPhone 13 and Tyler and Vinny were super helpful and fast!! Would highly…read morerecommend this location to anyone in the area !!

Salesman at the Baseline and Dobson location was helpful and knowledgeable. The sales people at the…read moreother Mesa location were abysmal.

Fixed my phone very quickly! Most other locations said they didn't have time but this one got me in…read moreand out in under 30 mins

this man has the worst shop iver ever seen I've lived in phoenix my whole life and this mans shop…read morejust dosnt need to be there so first of all I have been going to his shop just to pay for my phone service due to many things wich dosnt need to be spoken and when I give him money to pay for it I don't get what i paid for and he dose this every time overall he dosnt need to just have this shop his just talking yalls money

Large neighborhood store, This place worth looking at if you…read morelike to find practical things. DS Market in Phoenix is right off 32 Street and is bigger than you neighborhood store. If you live in the area its worth checking out. Offers Phone Services, Food, Cell Phones like Cricket Wireless. electronics, and cheap shoes. This location must be 2k square ft. They also own the D'S Market on Miller

I hadn't been here in awhile but this week I had another computer problem - a broken key. I'm here…read moreto tell you that nothing has changed since my last review - still a great company. Sam is a smart guy and he was able to take my MacBook and fix the key while I waited. I was there about 20 minutes. It wasn't busy. So this is this is the third time MacMedia has saved me and I would recommend it again. I will come here again if I have more problems.

I have been here multiple times for screen repairs and they have the best service. Super…read moreknowledgeable as well, I'm deciding one selling my MacBook and they gave me some options. Very friendly service and fair pricing

I went in to fix my account and Armondo was my agent and he was amazing!! he worked so hard and…read morespent a lot of time with me he made sure everything worked and was perfect. He did an outstanding job he went above and beyond!! He truly is a great person and I appreciate all his hard working efforts. Cheers to you Armondo!

I rarely write reviews but this one stuck with me. Lady at the front I believe her name was Karen…read more Fitting. Was extremely rude and unwilling to help. I've never left a store as quickly as I did. Will be switching service provider indefinitely.