Matt was amazing after the horrible experience I had at 13732 W Bell Rd, Unit 14, Surprise, AZ…read more 85374. I would go back and get help from Matt again. Very helpful, knowledgeable and didn't stop helping until all my issues were addressed and fixed.

Do yourself a huge favor. Get two tin cans and a long piece of string. The connection speed will…read moreimprove greatly.

I visited this T-Mobile store to upgrade my phone, expecting in-person assistance. I was told that…read moreupgrades must be completed through the mobile app. While the representative was courteous and apologized for the inconvenience, there was no effort made to guide me through the process or demonstrate how to use the app. If customers are required to handle everything digitally, it would be helpful for in-store staff to at least provide hands-on support when someone takes the time to come in. Otherwise, it leaves you wondering what role the physical store serves. I hope management considers empowering their team to offer more direct assistance, as strong customer service is what sets great companies apart.

This store is horrible and does not care or have empathy to clients. T-Mobile raised prices on…read moreolder plans that were promised to never increase ( note T-Mobile lies and is ok with it) . As a result I moved three lines to Verizon and need to return a home booster device to the T-Mobile store. T-Mobile states to return it to any T-Mobile location but this store refuses to help or accept the box back If you want a store that refuses to help clients and follow corporate guidelines - this is the perfect store for you. A store that the manager wants clients to pay extra fees and does not want to help

If I could give negative 10 I would. I was lied to on several things and they refused to help when…read moreI tried to get help the 3rd time after they screwed things up. I spent over 6 hours trying to get things to work correctly. DON'T ever come here if you want good customer service and things done right and completed on the first trip. Will never go back to this location.

under no circumstance should anybody use this store. Rated 5 stars in how to ruin your account. And…read morethey changed my phone number.

Michael fixed my voicemail issue in less than 5 minutes. He is an awesome guy. Ask for him if you…read moreneed assistance.

Do not trust the ATT sales staff at the stores. They will lie to get you into a contract and sell…read moreyou a phone saying that it is free with absorbent fees and charges you will not be able to afford. I gave one star because zero is not an option.

Zac, did a great job in helping me with my new Consumer Cellular service. He was very…read moreprofessional, patient, informative and kind, great service. I recommend Zac for an award for service and excellence, recommend a raise, he is a great assist to the company.

I helped my dad switch service to consumer cellular and it was the worst experience we've ever had!…read moreTwo months of non stop spam calls with no spam blocker option without paying for it! My dad was getting 45 to 50 calls a day starting at 6 in the morning! That is absolutely ridiculous. Then they told him he had to buy a new phone in order for the calls to stop. They told us we got the first month free but then when we called for the switch code for his phone number and it's a post paid service so they said we still owed money for the previous month so in reality they just screwed us all around! It's cheap for a reason people. Absolutely do not recommend!!

We visited the T-Mobile store in Prasada near Walmart. We…read morewere helped by Emmanuel. He is the most helpful, Most knowledgeable regarding All aspects of his store. He is Extremely pleasant (to all customers, young and old). He solves all issues in an instant with a kind demeanor and Great personality. Emmanuel is a Rock Star for T-Mobile.

Goodbye to ATT after 20 years of service! This store has reverted to Shady business practices to…read morelock you into an overpriced account and phone line. Quoted $55 a month by their store sales staff, only to charge $147 once the bill comes in. The billing department will not help to correct the issue either sending you back to the store and in circles. Save yourself the headache and go to T-MOBILE. The price your quoted is correct and honest!

I had wonderful customer service last month when I went in. Went in to upgrade my phone from the…read moreS10e to a Note20. Everything was done in less than an hour. The employees were helpful and polite throughout the entire transaction and transfer process. I would definitely return to this location for anything that I need instead of contacting customer service.

Parking was easy location was easy to find store was clean. Weight was short customer service rep…read morewas very helpful. I believe his name was Uriel ? He helped me set up. My modem sent me up on auto pay. I was in and out in no time.

Such a good business!! Very professional and friendly people that work hard tbh! I enjoyed the…read moreexperience and will definitely come back and if you need your phone fixed for a good price then you MUST go here!! Side note it's a great place to go because they actually fix your phone perfectly and in a timely fashion which is good news:))

From the owner: With 10+ years of experience, we are offering extensive services for our customers. Our extremely…read moreprofessional technicians are always here to provide any kind of assistance for all types of electronic and cellphone issues. Regardless of whether its a software or a hardware problem. Cracked screen, water damage, black out, battery or charging port, we can fix any and every known problems to any electronic device. Also we carry a wild variety of cellphone related accessories.

Customer service here was outstanding. My husband and I walked in and Malaken greeted us…read moreimmediately. We are two very senior citizens who knew just enough to upgrade our phones and network but not a clue how. She walked us through each step answering every question while never getting frustrated and believe me when I say every question. I observed many customers and all the staff seemed kind and knowledgeable.

We had the best experience at this location, and we wont go anywhere else now! Steph is seriously…read moreso awesome!! As long as we have had cell phones, we have NEVER had a cell phone agent as awesome as her! Im serious. Not only is she cool as hell, but she is so knowledgeable, and so patient. It was so rude of my husband and I, to come into the store, an hour before they closed, and expect to get upgrades for all 5 of our lines! I was nervous that the employees would be annoyed, and not want to help us, but that was absolutely not the case. Even though they had lots of customers, and they were so busy, Steph went the extra mile to help us get the best deals, and apply the best promotions. She was so patient with all of our questions and requests!! We will absolutely be back.Thx Steph!!

Excellent customer service! I went in to buy a phone, and I was presented with various options. I…read morefound the perfect one and will definitely return for my future purchases! Check them out!

sierra at the Target Store assisted me in signing up for Consumer Cellular today. Verizon gave the…read morewrong code and we spent hours trying to fix their mistake. Sierra never gave up and finally we were able to get the correct code from Verizon and get my phone set up..During that time, while we were placed on one hold after another, she waited on other customers and never lost her cool. Several seniors came by for assistance. She handled their problems, treated them with kindness and respect.. I am 87 so also a senior. I have no respect for Consumer Cellular because they employ dedicated employees like Sierra. She deserves a raise! Thank you.